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Benchmarking Human Resource

Development:

An Emerging Area of Practice

Ian Smith

Manager Human Resources

La Trobe University Library

Australia

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Focus:

Benchmarking core concepts

Benchmarking human resourcedevelopment (HRD)

Emergent examples - HRD benchmarkingin libraries & information services

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Benchmarking key elements

Understanding how processes work

Identifying good/best practice

Making improvements to reach identifiedstandards

Assessment based on review and bestpractice comparison

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Benchmarking criticisms

Comparing practice - value

Too slow a process

Lack of understanding

Mismatch in not-for-profit sector

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Benchmarking Australian libraries

Client satisfaction

ILDDS performance

Availability of sought materials

Cataloguing

Re-shelving of library materials

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Benchmarking HRD why?

HRD - strategic organisational priority

Continuing assessment/improvement

Assessment strategic & practical

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Benchmarking HRD strategic

Strategic alignment of HRD

Resource allocation to HRD

Focus & content of HRD

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Benchmarking HRD practical

Sharing knowledge

How HRD organised, planned,undertaken

Successful & unsuccessful

experience

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Benchmarking HRD metrics

1. Expenditure on HRD - % of payroll

2. Time spent undertaking HRD peremployee per annum

3. Average HRD cost per participant perhour allocated to HRD

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4. % of employees undertaking HRD perannum

5. Average % of positive ratings of HRD byparticipants

6. Average % of gains reported in learningreported by participants

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7. Average % improvement in on-the-job

performance as a result of participation

in HRD

8. Cost savings and efficiency gainsresulting from participation in HRD

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Benchmarking HRD surveys

Australia & U.K. academic & researchlibraries

Focus:patterns of HRD

increase/decrease

program content & focusevaluation, measuring return on

investment

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Aust. & U.K. surveys

Findings:

increasing HRD activity

strong commitment & high priority

strategic focus

investment in HRD - budget allocations:

Australia 0.5% to 2.00%, median0.8%

U.K. 0.2% to 2.00% - median 1.1%

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Reports:

http://www.lib.latrobe.edu.au/about/publication

s/sd&cpe.pdf

http://www.lib.latrobe.edu.au/about/publication

s/is-cpdwl-paper.pdf

http://www.cpd25.ac.uk/news.html
http://www.lib.latrobe.edu.au/about/publications/sd&cpe.pdfhttp://www.lib.latrobe.edu.au/about/publications/sd&cpe.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.cpd25.ac.uk/news.htmlhttp://www.cpd25.ac.uk/news.htmlhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/is-cpdwl-paper.pdfhttp://www.lib.latrobe.edu.au/about/publications/sd&cpe.pdfhttp://www.lib.latrobe.edu.au/about/publications/sd&cpe.pdf

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Next steps:

Benchmarking based on the surveyfindings

Using HRD practice examples todevelop best practice guidelines

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IFLA CPDWL Section

Best Practice Guidelines

1. Regular learning needs assessment

2. Availability of range of learning

opportunities

3. Organisational commitment to HRD

4. Wide dissemination of information -

HRD opportunities5. Alignment of HRD with identified needs

organisational and individual

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IFLA CPDWL Section

Best Practice Guidelines

For more information on the draft best

practice guidelines:

http://www.ifla.org/VII/s43/index.htm
http://www.ifla.org/VII/s43/index.htmhttp://www.ifla.org/VII/s43/index.htm

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Current HRD benchmarking - Australia

Australian academic & research librariesconsortium: CAVALhttp://www.caval.edu.au/

Project focus:

Current HRD practice

Identify best practice Improvement through benchmarking
http://www.caval.edu.au/http://www.caval.edu.au/

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Benchmarks strategic:

Strategic alignment

Commonalities themes/priorities HRD budget allocation

Time spent on HRD & average cost per hour

% of employees undertaking HRD

Feedback loop from client satisfactionsurveys

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Benchmarks practical:

HRD program planning Processes & procedures

Evaluation & measurement of return

on investment

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Project stages:

Survey

Data analysis & preliminary report

Follow-up interviews

Further data analysis

Reporting & establishment ofbenchmarks

Ongoing review

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In conclusion

HRD strategic organisational

imperative

HRD Benchmarking

simple or complex

strategic and/or practical

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In conclusion

Human resource development

benchmarking

a powerful tool for ensuring good

and improving practice

an emerging trend in the LISsector

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Benchmarking Human Resource

Development:

An Emerging Area of Practice

Ian Smith

Manager Human Resources

La Trobe University Library

Australia

[email protected]

Documents

07_IanSmith