History of Optical disk 1980 年荷蘭飛利浦公司與日本新力公司共同發表全球第一 片 CD (Compact Disc CD 光碟機 ) CD-ROM 光碟機 --- 儲存量大，不可一世 CD-I 互動光碟機 --- 應用軟體少，提前腰斬 PHOTO CD 光碟機 --- 市場接受度，寥寥可數 VCD 光碟機 --- 儲存應用廣，曾風光一度 DVD 影音光碟機 --- 多功能技術，一枝獨秀 可錄製一次光碟機標準 (CD-R) 可重複讀寫型光碟機標準 (CD-RW) 。 DVD-ROM--- 儲存量更大，前景無限 答案 : 象棋
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1 1 Chapter 4 Understand the problem and the development of
engineering specification 4.1 Introduction : History of Optical
disk 1980 CD (Compact Disc CD ) CD-ROM --- CD-I --- PHOTO CD ---
VCD --- DVD --- (CD-R) (CD-RW) DVD-ROM--- : 4 4-2 QFD (Quality
Function Deployment) 6 7 Steps of QFD Step 1: Identify the customs:
Who are they Step 2: Determine the customer requirement Step 3:
Determine relative importance of the requirements: Who Versus What
Step 4: Identify and evaluate the competition: How satisfied is the
customer now Step 6: Relate customers requirements to engineering
specifications: how to measure what? Step 7 Set engineering
targets: How much is good enough? Step 8: Identify relationships
between engineering requirements: How are the hows dependent on
each other? 8 Collection method for customers requirement Three
ways to collect: Observation, Surveys, Focus group 9 Example
questions including in the survey are: 10 11 The type of Customers
requirements 4.3 Step 1: Identify the customs: Who are they 4.4
Step 2: Determine the customer requirement 1.Customer requirement
2.Production customer want -Easy to manufacturing 3.
Marketing/sales customer wan -Easy to package, transport, is
attractive, is suitable to display 4.4.1 the Kano model of customer
satisfaction 3.3.2 Collection method for customers requirement
Three way to collect: Observation, Surveys, Focus group Step to
help the design team develop useful data Example questions
including in the survey are: 4.4.3 The type of Customers
requirements Scale 1 to Step 3: Determine relative importance of
the requirements: Who Versus What 4.6 Step 4: Identify and evaluate
the competition: How satisfied is the customer now Rate the design
on a scale of 1 to 5 1.The product does not meet the requirement at
all. 2.The product meets the requirement slightly. 3.The product
meets the requirement somewhat. 4.The product meets the requirement
mostly. 5.The product meets the requirement completely. 4.7 Step 5:
Generate engineering specifications: How will the customers
requirements be meet? 4.8 Step 6: Relate customers requirements to
engineering specifications: how to measure what? 4.9 Step 7: Set
engineering targets: How much is good enough? 4.10 Step 8: identify
relationships between engineering requirements: How are the hows
dependent on each other? 31
