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2014 企業社會責任報告書 Retaileader, Detaileader.

遠東百貨2014企業社會責任報告書

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企業社會責任是企業廿一世紀的競爭力。善盡企業社會責任,發揮企業公民精神是遠東百貨堅持努力的目標。未來,我們將持續深化企業社會責任的策略與文化,追求企業獲利同時也考量對社會及環境帶來的影響,創造經濟、社會、環境三贏的永續成長模式,讓企業價值效益與整體社會進步共榮共好、共同成長。

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  • 2014

    Retai leader, Detai leader.

  • 012014

    (http://fedsenews.com.tw/csr/Index/CSRIndex.aspx)

    201420141112312012

    2015 20166

    2014

    Global Reporting Initiative, GRIGRI G4 Core

    GRI G4AA1000 (AccountAbility) Type 1 Moderate Level

    1617(02)[email protected]

  • 02 032014

    City

    (Michael E. Porter)

    2014A++ 1,393City

    2014

    20142014LEAD

    2014LEAD20152016

    CSR

    20153CSRCSRCSRCSR

    Retail isDetail

  • CONTENTS

    G 1.1 081.1.1 081.1.2 10

    01 02 03

    Lead the Industry

    1.3 14

    1.3.1 14

    1.4 17

    1.4.1 18

    1.4.2 19

    1.5 20

    1.5.1 20

    1.5.2 22

    1.2 11

    1.2.1 11

    1.2.2 11

    1.2.3 13

    E 2.1 282.1.1 282.1.2 33

    2.1.3 34

    Lead a Green Life CSR

    2.2 35

    2.2.1 35

    2.2.2 38

    2.3 40

    2.3.1 40

    2.3.2 40

    2.3.3 41

    3.1 44

    3.1.1 44

    3.1.2 46

    3.1.3 47

    3.1.4 51

    3.1.5 53

    S Lead the Fashion 3.2 543.2.1 543.2.2 55

    3.2.3 56

    3.2.4 57

    3.3 59

    3.3.1 59

    3.3.2 60

    3.3.3 62

    4.1 72

    4.1.1 72

    4.1.2 77

    4.1.3 80

    C Lead our Customer GRIG4 92 98

    4.2 81

    4.2.1 81

    4.2.2 83

    4.2.3 84

    4.2.4 85

    4.3 86

    4.3.1 86

    4.3.2 88

    4.4 89

    4.4.1 89

    4.4.2 90

    4.5 91

    4.5.1 91

  • Lead the Industry

    G 1

    2014

    423.18City Incubator :

    Mega & Top12

    A++

    20153CSR

    CSR

  • 08 092014Lead the Industry

    1.1

    1.1.1 196748

    56

    ()

    1967

    1618

    1793

    2903

    2014

    * ()()

    32

    (Mega City)28

    152

    581

    21

    20

    323

    (Top City)251

    537

    210

    Mega City Top City

    (City)

    5000

  • 10 112014Lead the Industry

    1.1.2

    30

    2014

    ()

    /

    (EUROPEANCHAMBEROFCOMMERCETAIWAN)

    (Intercontinental Group of Department Stores, IGDS)IGDS

    1.2

    1.2.1

    1.2.2 20142014

    3.74%20132.23%20143,00020136%

    20144232013277%(Top City)10425%Mega City8320%2014http://fedsenews.com.tw/shareholder/tw/2015/20150610001.pdf

  • 12 132014Lead the Industry

    1.2.3 20143,0003,0616%

    O2O (Online to Offline)

    (Top City)48CSR

    4.3

    4.1

    2012 2013 2014

    39,121,476 39,660,401 42,318,339

    (IFRS) 9,451,045 9,654,548 10,193,869

    3,369,907 3,403,138 3,559,957

    1,162,426 1,268,948 1,587,730

    917,334 1,410,592 443,884

    253,295 265,944 237,965

    218,296 227,757 264,584

    1,608,169 2,185,839 1,529,065

    EPS() 1.15 1.53 1.07

    () 1.10 1.35 1.00

    1,506,867 1,904,818 1,439,196

    () 0.80 1.15 1.00

    () 0.30 0.20 -

    7,207,876 8,385,418 7,961,851

    a 1,388,767 1,415,500 1,375,548

    b 1,506,867 1,904,818 1,439,196

    c 218,296 227,757 264,584

    d 6,282 17,873 11,867

    20122013201320142014

  • 14 152014Lead the Industry

    9www.feds.com.tw/shareholder.aspx

    201448100%175%

    1. (2014328)

    2. (20141110)

    201220142015

    201421.4.1

    2012 2013 2014

    30-50 - - -

    1 1 1

    50

    5 5 5

    3 3 3

    9 9 9

    1 1 1

    5 5 5

    3 3 3

    1.3

    1.3.1 2013

  • 16 172014Lead the Industry

    1.4

    2014

    CSR

    (Corporate Social Responsibility)

    20153CSR

    CSRCSR

    ()

  • 18 192014Lead the Industry

    1.4.2

    2014

    1.4.1

    20142014

    2014

    (

    /

    )

    /

  • 20 212014Lead the Industry

    //

    /

    //

    //

    /

    /1//

    //

    //

    /

    NGO///

    /

    1.5

    1.5.1

    AA1000 AA1000 Stakeholder Engagement Standard10

    /VIP//2//

    /

    /

    / /

    //

    //

    /

    ////

  • 22 232014Lead the Industry

    GRI21129 / 12

    201421GRI G4

    /

    1.5.2 AA1000AA1000

    Account Ability Principles StandardGlobal Reporting InitativeGRI

    21

    GRI

  • 24 252014Lead the Industry

    GRI G4

    /

    CSR

    ()()()

    GRI G4

    /

  • ELead a Green Life

    2CSR

    4%

    420,000

    42,215

  • 28 292014Lead a Green Life CSR

    2.1

    2.1.1

    201420155%2012LEDLight Emitting DiodesLEDLED

    20122014

    LED

    LED

    LED*

    LED/

    1,755 41,263 1,799,421 1,755 111,386 833 62.95 %

    1,052 11,468 600,280 2,900 147,080 1,611 92.2 %

    1,568 20,180 1,032,515 1,568 89,550 824 77.47%

    148 4,475 201,000 148 16,180 139 72.34%

    2,289 33,191 1,885,450 2,289 98,005 770 66.13%

    3,307 40,311 2,526,687 3,307 206,735 1,977 80.5%

    2,077 41,741 1,649,100 2,077 213,950 2,046 80.49%

    927 11,134 596,029 927 48,725 447 77.15%

    13,123 203,763 10,290,482 14,971 931,611 8,647 78.13%

    1 CDMLED2013201461.96 %

    2 LED

    2012201414,97110,290,482931,611203,76378.13%11,8808,647325,940,502LEDCDM-TLEDLEDLED201320143,46861.96%

    20122014

    20122014

    2012()2013

    ()2014

    ()20142013

    10,896 10,564 9,827 -6.97%

    19,527 18,958 17,537 -7.50%

    38,079 37,125 37,258 0.36%

    16,946 14,954 13,717 -8.28%

    24,963 23,827 23,057 -3.23%

    48,675 46,116 42,818 -7.15%

    5,000 4,614 4,209 -8.77%

    19,628 19,152 18,531 -3.24%

    30,698 28,812 27,790 -3.55%

    11,792 11,654 11,442 1.83%

    226,204 215,776 206,186 -4.44%

    20120.35%20130.37%20140.37%

  • 30 312014Lead a Green Life CSR

    201420134%201420138.77%2014B0.36%

    2012201420112013

    EUIElectricity Use IntensityKwh/m2year2014

    2014

    0

    100

    50

    150

    200

    250

    300

    350

    400

    450

    0

    50

    100

    150

    200

    250

    300

    350

    400

    339

    283243

    289313

    245

    334

    271 270 266

    400380

    357 355

    406

    346 334 332356

    392

    (EU

    I)

    Kwh/m2year

    (EU

    I)

    Kwh/m2year

    2014

    0

    100

    50

    150

    200

    250

    300

    350

    400

    450

    0

    50

    100

    150

    200

    250

    300

    350

    400

    339

    283243

    289313

    245

    334

    271 270 266

    400380

    357 355

    406

    346 334 332356

    392

    (EU

    I)

    Kwh/m2year

    (EU

    I)

    Kwh/m2year

    2014

    Kwh/m2yearKwh/m2year

    Kwh/m2year

    (EUI)

    (EUI)

    (EUI)

    385375365355

  • 32 332014Lead a Green Life CSR

    20132014

    2013()2014

    () 20142013

    85 83 -2.27%

    161 160 -0.30%

    318 336 5.70%

    133 126 -5.15%

    196 206 4.89%

    356 351 -1.62%

    33 30 -9.48%

    149 160 7.81%

    236 256 8.47%

    47 47 -0.32%

    1,714 1,755 2.40%

    /-

    4,323 4,147 -4%

    20132014201420132.40%2014201326.7201420134%20142013

    2.1.2

    201410,513,59620142,272,111

    2014

    2014

    t-CO2e

    2012 117,852

    2013 112,419

    2014 107,423

    1 20140.521CO2e/

    2

    2442

    20

    1012

    20

    72

    36

    19 / 20

    18

  • 34 352014Lead a Green Life CSR

    2.1.3 2010

    20152014Ecology, Energy saving, Waste reduction and HealthEEWHRC50(Mega Tower)

    2.2

    2.2.1

    20122014

    20122014

    2012 2013 2014

    823,000 981,000 983,000

    5,844,000 5,844,000 6,024,000

    6,667,000 6,825,000 7,007,000

    20122014

    2012 2013 2014

    16,618,176 16,618,176 17,052,156

  • 36 372014Lead a Green Life CSR

    2014

    Happy Go

    Happy Go

  • 38 392014Lead a Green Life CSR

    2.2.2

    /2014

    2015

    2014

    3/1-3/2

    3/9

    3/29

    EARTH HOUR20:30

    9/27

    3C

    10/3

    24L ()*2720

    2014120,000

    1,326

    201460,000

    2

    52.5

    2014240,000

  • 40 412014Lead a Green Life CSR

    2.3

    2.3.1

    FSC COC

    2.3.2

    GOHAPPY201410Happy Cash2015

    20132012305,000

    2.3.3 2011Top City

    5LED139,127.063,000

    201338,497201442,2152014536

    3402,300

    2014201412

    Happy Cash

  • SLead the Fashion

    3

    70%

    32,644

    44%

    177

  • 44 452014Lead the Fashion

    3.148

    3.1.1 20141,596197

    30%70%3611201419125%75%2353066.8%13%201316201419100%59%41%

    ()

    2012 2013 2014

    1,952 1,834 1,793

    560 534 526

    1,392 1,300 1,267

    ()

    2012 2013 2014

    1,731 1,702 1,596

    221 132 197

    1,952 1,834 1,793

    2012 2013 2014

    30

    30 1.67% 28 1.56% 33 1.84%

    156 8.70% 113 6.30% 124 6.92%

    186 10.37% 141 7.86% 157 8.76%

    30-50

    5 0.28% 29 1.06% 20 1.12%

    50 2.79% 44 2.45% 46 2.57%

    55 3.07% 63 3.51% 66 3.68%

    50

    2 0.11% 4 0.22% 6 0.33%

    2 0.11% 2 0.11% 6 0.33%

    4 0.22% 6 0.33% 12 0.67%

    2012 2013 2014

    30

    48 2.68% 23 1.28% 38 2.12%

    163 9.09% 58 3.23% 132 7.36%

    211 11.77% 81 4.52% 170 9.48%

    30-50

    8 0.45% 7 0.39% 9 0.50%

    14 0.78% 14 0.78% 12 0.67%

    22 1.23% 21 1.17% 21 1.17%

    50

    0 0.00% 0 0.00% 0 0.00%

    0 0.00% 0 0.00% 0 0.00%

    0 0.00% 0 0.00% 0 0.00%

    2012 2013 2014

    30

    178 154 133

    611 485 437

    789 639 570

    30-50

    287 282 289

    717 739 737

    1,004 1,021 1,026

    50

    95 98 104

    64 76 93

    159 174 197

    2012 2013 2014

    7 8 7

    2 2 2

    9 10 9

    6 5 4

    4 4 4

    10 9 8

    34 33 32

    8 8 8

    42 41 40

  • 46 472014Lead the Fashion

    3.1.2

    44%201487%97%137%

    /

    201432%79%114%>1

    3.1.3

    201411280,000

    16

    201420112014

    2014

    (%)

    63

    51

    3

    7

    -48

    -23

    (%) 44

    12

    87% 97% 137%

  • 48 492014Lead the Fashion

    2012 2013 2014

    (IR) 0 0 0

    0 0 0.173 0 0 0.084

    (ODR) 0 0 0 0 0 0

    0 0 0

    (AR) 0 0 0 0 0 0

    0 0 0

    (LDR) 0 0 0 0 0 0

    0 0 0

    0 0 0 0 0 0

    0 0 0

    1. GRI (IR)= / 200,0002. GRI (ODR)= / 200,0003. GRI(AR)= / 4. GRI (LDR)= / 200,0005.

    201437742014

    17

    1/31

    2014

    2012712014131

    2014

    47%

    38%

    65%

    300

    2012 2013 2014

    (IR)

    0 0 0.367

    0.02 0.22 0.15

    0.14 0.15 0.21

    (ODR)

    0 0 0

    0 0 0

    0 0 0

    (AR)

    0 0 0

    0.001 0.001 0.001

    0.001 0.001 0.001

    (LDR)

    0 0 5.51

    25 9 1

    18 7 2

    0 0 0

    0 0 0

    0 0 0

    1. GRI (IR)= / 200,0002. GRI (ODR)= / 200,0003. GRI(AR)= / 4. GRI (LDR)= / 200,0005.

  • 50 512014Lead the Fashion

    2014

    20152014

    1990

    2014

    3.1.4

    /

  • 52 532014Lead the Fashion

    (On the Job TrainingOJT)201432,644

    20141233

    /

    2014

    3.1.5

    200571

    2014

    10.43

    1.38

  • 54 552014Lead the Fashion

    3.2

    3.2.1 10

    CSR

    24

    201420141151240700315

    3.2.2

    20133D Station3DDesignDesireDream20143201441

    FUN20149Fun

    3030301012,400

    MIT20149

    1facebook4,773

    2013

    20143020

  • 56 572014Lead the Fashion

    20149375250

    2014102014

    120020

    201411614

    Yii1069

    3.2.4

    (Mega City)

    World Gym100 150Oster

    20141112

    2014

    16703

    3.2.3

    20143

    302520147

    201410

    443VIPIDF1000IDF200

  • 58 592014Lead the Fashion

    3.3 2014

    3.3.1 2014

    201481

    20145FUN 20148ing500k

    20143

    125-

    21315

    maji 1104maji20

    120

    APPLE Line

    APPLE Line2COIN4581

  • 60 612014Lead the Fashion

    3.3.2

    11

    11301,549

    20146

    Dailo100502,00010

    201412

    -

    10040;

    10

    3C100

  • 62 632014Lead the Fashion

    3.3.3

    614

    Club25

    1000100002014100010000

    1,00010,0009150

    8,28530,00038,285

    2014

    1/3-2/9

    1/4

    1/4

    1/5 103

    1/16-1/17

    1/17

    1/18

    1/18-1/19

    1/22

    1/23

    1/25

    1/27

    2/14

    2/23 Infinite Love

    2/28

    3/2 DC

    3/8 LOVE STORY

    3/8

    3/15

    3/19

    3/23

    3/23

    3/24

    3/29-3/30

    3/304/12 LIVE SHOW

    4/2

    4/2

  • 64 652014Lead the Fashion

    4/3-4/16

    4/5

    4/10-5/12

    4/12

    4/134/194/26

    4/19-4/20

    4/26

    4/26-4/27

    4/27

    4/27

    5/1

    5/1

    5/1-6/30

    5/2

    5/2

    5/3

    5/3

    5/3

    5/3

    5/35/10

    5/4

    5/10

    5/10

    5/10

    5/10-5/11

    5/10-5/11 DIY

    5/11

    5/13

    5/14

    5/16

    5/17

    5/22-5/28 50

    5/24

    5/24-5/25

    5/27

    5/28

    5/31

    5/31

    5/31

    5/31 FUN

    6/1

    6/6-7/13 vs

    6/8

    6/14

    6/16 KT

    6/21

    6/24-7/13

    6/25

    6/26-7/6 50

    6/28

    6/28

    6/28-6/29

    7/1-8/31

    7/4

  • 66 672014Lead the Fashion

    7/5

    7/5

    7/5-7/6

    7/5-10/12

    7/12-7/13

    7/13

    7/14

    7/15-8/19

    7/17 3C

    7/18 Mr.Onion

    7/19

    7/19

    7/20

    7/22 Mr.Onion

    7/24

    7/26-7/27

    7/30-8/6

    7/31-8/8

    8/1 K

    8/2

    8/2

    8/6-9/15

    8/6

    8/8

    8/9 ing

    8/10 150

    8/11-9/3

    8/15

    8/16 k

    8/16

    8/16

    8/17 APPLE Line

    8/21 II

    8/23

    8/24

    8/28

    8/29-9/9

    8/31

    9/4

    9/6

    9/6

    9/10

    9/12-9/26

    9/13

    9/139/20

    9/17 FUN

    9/20

    9/24

    9/27-9/28

    10/1-11/30

    10/2

    10/2

    10/4-10/5

  • 68 692014Lead the Fashion

    10/5

    10/5

    10/9

    10/9-10/12

    10/11-10/19 Let's

    10/12

    10/18

    10/19

    10/25

    10/30

    11/1

    11/1

    11/6

    11/8

    11/9

    11/14

    11/20

    11/20-11/28

    1000 10000

    11/22

    11/29-11/30

    12/1-12/7

    12/1-12/31

    12/3

    12/5 !

    12/5

    12/5-2015/2/3 Cavalia

    12/6

    12/6

    12/6-12/25

    12/7

    12/7-12/21

    12/9

    12/12

    12/13

    12/13 /

    12/13

    12/13

    12/14

    12/14

    12/16

    12/19

    12/20

    12/20-12/21

  • Lead our Customer

    4C103

    ()B

  • 72 732014Lead our Customer

    4.1

    4.1.1

    2014101

    201440

    119

  • 74 752014Lead our Customer

    (Mega City)119

    Automated External DefibrillatorAEDAEDAEDAEDAEDCardiopulmonary ResuscitationCPRAEDAED

    2011AED201488AED

    AED

    AED AED

    6 1 1F

    5 2 1F / 11F

    7 3 B3F / 1F / 8F

    5 1 1F

    14 1 6F

    21 4 B1F / 1F / 5F / 10F

    2 1 1F

    8 1 1F

    2 1 1F

    6 1 8F

    3 1 2F

    537

    AED

  • 76 772014Lead our Customer

    103B

    20143024

    4.1.2

    CO220152014

  • 78 792014Lead our Customer

  • 80 812014Lead our Customer

    4.1.3 2011(Top City)(Mega City)

    2010

    (Gondola)50

    4.2

    4.2.1

  • 82 832014Lead our Customer

    4.2.2

    3C

    9

    /

    20

    DM

    DM

  • 84 852014Lead our Customer

    /

    6

    5

    ()

    201496%

    4.2.3

    2014

    4.2.4

    GOHAPPY

    ()

  • 86 872014Lead our Customer

    4.3 20142014

    4.3.1

  • 88 892014Lead our Customer

    4.3.2

    1995FE21' World Gourmet20149FE21' World GourmetMariage Frres60,000

    FE21' World Gourmet

    20149FE21' World Gourmet10

    4.4

    4.4.1

    2013 2014 2014

    83.67 83.71 4/105/11305

    78.95 81.925/15/3130020147/127/231,000

    92% 6/17/132,050

    80% 87% 300

    86.9 93.2200

    85.52% 93.57%4/106/2500

    2013

  • 90 912014Lead our Customer

    4.4.2

    0800e-mail

    4.5 2012101

    4.5.1 2005Happy Go20141,100

    2,300

    ISO 27001(ISMS)(TPIPAS)

    em

    ail

  • 92 932014GRI G4

    GRI G4

    G4-1G4-2

    1.4

    020317

    G4-3G4-4G4-5G4-6G4-7G4-8

    1.1 08

    G4-9 1.2.2 11

    G4-10G4-11

    3.1.1 44

    G4-121.5.2 4.2

    2281

    G4-13 1.1.1 08

    G4-141.1 4.2

    0881

    G4-15G4-16

    1.1.2 10

    G4-171.2.2 1.5.2

    1122

    G4-18G4-19G4-20G4-21

    1.5.2 22

    G4-22G4-23

    G4-24G4-25G4-26G4-27

    1.5.1 20

    G4-28G4-29G4-30G4-31G4-32G4-33

    01

    G4-34 1.3 14

    G4-56 1.4.2 19

    DMA 1.2.3 13

    G4-EC1 1.2.3 13

    G4-EC2

    2.1 28

    G4-EC3 3.1.5 53

    DMA 3.1 44

    G4-EC5

    3.1.2 46

    G4-EC6

    3.1.1 44

    DMA

    2.1.1 28G4-EN3

    G4-EN5

    G4-EN6

  • 94 952014GRI G4

    DMA

    2.1.1 28G4-EN8

    DMA

    2.2.1 35G4-EN23

    DMA2.2.1 2.3.1 2.3.2

    354040

    G4-EN27

    G4-EN28

    DMA

    2.2.1 35G4-EN29

    DMA

    2.1.2 33G4-EN30

    DMA

    2.1.1 28G4-EN31

    DMA

    4.2.1 4.3.1

    8186

    G4-EN32

    G4-EN33

    DMA

    4.4.2 90G4-EN34

    DMA

    3.1.1 44G4-LA1

    G4-LA2

    3.1.5 53

    G4-LA3

    3.1.2 46

    /

    DMA

    3.1.2 46G4-LA4

    DMA

    3.1.3 47

    G4-LA5

    G4-LA6

    G4-LA7

    DMA

    3.1.4 51G4-LA9

    G4-LA10

    G4-LA11

    3.1.2 46

    DMA

    1.3.1 14G4-LA12

    DMA

    3.1.2 46G4-LA13

    DMA)

    3.1.3 47G4-LA14

    DMA)

    3.1.3 47G4-LA16

    G4-HR2

    3.1.3 47

  • 96 972014GRI G4

    DMA

    3.1.3 47G4-HR3

    DMA

    3.1.3 47G4-HR4

    DMA

    3.1.3 47G4-HR6

    DMA

    3.1.3 47G4-HR8

    DMA

    3.1.3 47G4-HR12

    DMA

    3.2.1 54G4-SO1

    G4-SO2

    DMA

    1.4 17

    G4-SO3

    G4-SO4

    G4-SO5

    DMA

    1.2.2 11G4-SO7

    DMA

    1.4.2 19G4-SO8

    DMA4.1 4.2 4.3

    728186

    G4-PR1

    4.1.2 4.2.1 4.3.1

    778186

    G4-PR2

    4.3.2 88

    DMA

    4.2.2 83G4-PR3

    G4-PR4

    G4-PR5 4.4.1 89

    DMA

    4.2.1 4.2.3 4.2.4 4.3.1

    81848586

    G4-PR6 4.3.1 4.3.2

    8688

    G4-PR7

    4.2.3 84

    DMA

    4.5.1 91G4-PR8

    DMA

    4.3.2 88G4-PR9

  • 98 992014

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