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()

2556

2

1: 3

2:

7

17

3: 2554 22

4:

1

2

3

4

5

6

7

26

28

35

48

62

73

83

95

105

113

114

118

122

5: SEPA 142

4

2538

() ()

(.)

6

2547

(Economic Value Management: EVM) 2549

(Statement of Direction: SOD)

2550 2550

(Self- Assessment)

(Thailand Quality Award: TQA)

(State Enterprise

Performance Appraisal: SEPA)

2554

SEPA

5

SEPA TQA

SEPA

() ( 2556)

(Thailand Quality Award: TQA) 2555 2556

6 EVM

SEPA

2556

. SEPA

6

. 2

7

12

1)

2)

9

4)

1) 2) 3) 4) 5)

(Benchmarking)

1)

2)

3)

4)

5)

6)

7)

10

1) 2) 3) 4)

5)

1)

2)

3)

4)

5)

6)

11

6)

12

( Concurrent Engineering)

7)

-

8)

13

9)

1)

2)

3)

4)

14

10)

15

11)

12)

7

17

2.1 (SEPA Framework)

7

1.

2.

3.

4.

5.

6.

7.

18

6 2.1

( 1) (2)

( 3)

( 5) ( 6) ( 7)

2.1

( 1) ( 7) 2

( 4)

19

7 2.1 17

18

26

1. :

2. :

20

1)

2)

3)

3. (System Perspective)

(SEPA Core Values)

21

4 1)

2) 3) 4)

4.

2 1) 2) 1. ()

22

3 2554 .

23

(SEPA) 2556 2/2555 24 2555 1) SEPA Malcolm Baldrige National Quality Award (MBNQA) TQA 2) 3)

24

1. SEPA

122

2. ()

3.

[1.1 (1)] 1

1.1

4.

-

-

( :

)

5.

26

1.

2. 1 120 1.1 70 1.2 50 2 80 2.1 40 2.2 40 3 110 3.1 55 3.2 55 4 80 4.1 40 4.2 40 5 100 5.1 45 5.2 55 6 110 6.1 50 6.2 60 7 400 7.1 70 7.2 70 7.3 65 7.4 65 7.5 65 7.6 65 1000

27

13 33

SEPA

29

1. :

.

)1( :

)2(

:

(core competencies)

)3( :

30

)4( :

)5( :

.

)1( :

)2( :

)3( :

32

2. :

.

)1( :

()

()

()

)2( :

()

)3(

:

()

.

34

1. ( ) 2. ( 6) 2. 3. 4. ( 3) 5. 6. 7. 8. Lean Enterprise System, Six Sigma, ISO

36

1 (120 )

h

1.1 (70 ) :

. (1)

()

(2)

37

(3)

(

)

. (1)

38

(2)

39

; 1 [1.1 (1)] 2.1 2.2

2 7.1 - 7.6

40

1.1

1.1

1 2

1 (2) 1 (3)

1 (5) 1 (2) 1 (3) 2 1.2 (2)

1.2

2.1 2.2 3.1 4.1

5.2 5.2

41

1.2 (50 ) :

.

(1)

(

)

(2)

()

42

.

(1)

(

)

()

(2)

43

.

(1)

(2)

44

: 1 [1.2 (1)]

2 [1.2 (1)]

3 [1.2 (1)]

4 [1.2 (1)]

5 [1.2 (1)]

6 ( 2.1) ( 6) Green Technology ( 7.6)

7 1.2 5.1

45

1.2

1.2

1 (1) 1 (2),

1.1 (1) 1 (3) 1 (4) 1 (5) 1 (1) 1 (2) 1.1 (1) 1.1 (2) 2.1 5.2 (1) 6.1 6.1 6.2 (1) 7.6

46

1 1.

2.

3.

4. [1.1 (2)] EVM, BSC, Six Sigma, Lean [ 2.1 (1)]

(KPI) [ 4.1 (1)]

47

5.

6. [1.2 (2)]

7.

8. [1.2 (2)]

9.

10. [1.2 )2( ]

11.

49

2 (80 )

2.1 (40 ):

.

(1)

( 2)

50

(2)

Statement of Directions COSO (ERM-Integrated Framework) Portfolio View of Risk, Risk Appetite Risk Tolerance (Value Drivers)

. (1)

(2)

52

:

1 [2.1 (2)]

()

53

2 [2.1 (2)]

3 COSO

54

2.1

2.1 1 2

1 (2),1.1 (1)

1 (3)

1 (4) 1 (2) 2 2 1.1 (3) 1.1 (2) 1.1 (2)

1.2

2.2

4.1 4.1

4.2 (3) 5.2 5.1 6.1 7.6

55

2.2 (40 ):

.

(1)

(Strategic Improvement Plan) ()

(2)

()

(3)

56

()

(4)

(5)

(6)

.

2.2 .(5)

57

()

58

1

1.1

3

4 (Effective Basis)

5

6

7.6

2 [2.2 (3)] COSO (Enterprise Wide Risk Management) (Portfolio View of Risk)

3 [2.2 (5)]

59

2.2

2.2 1 (1) 1 (3) 1 (2) 1 (3) 2 (1) 1.1 (1) 1.1 (2) 2.1 (1) 2.1 3.1

4.1

5.2 5.2 5.1 5.1 6.2 7.6

60

2

1.

2. SWOT Ben Gilad Business Blindspots 3 1. 5 Forces 2. 3. 1 2

3.

4. SWOT

5. [2.1 (2)] Virtual Manufacturing

61

ISO 2.1

6.

7. Balanced Scorecards

8. 2.1 3.2 6.1

9. [2.2 (1)]

10. (2.2 )

63

3 (110 )

3.1 (55 ) :

.

(1)

(2)

(

)

64

(3)

()

.

(1)

()

(2)

( )

()

65

(3)

66

1

[1 (2)]

2 ( ) [3.1 . (1)]

3 (3.1)

4 7.2

67

3.1

3.1 1 (2) 2 (1)

2 1.1 (1) 1.1 (2)

57

2.1 (2)

7

2.1 (2)

7 3.2 (2)

3.2 (2) 4.2 (2)

6.1 (1) 6.1 (1) 6.2 (1)

7.2 7.3 (2)

68

3.2 (55 ) :

.

(1)

()

(2)

69

(3)

()

.

(1)

(2)

()

70

1 (life cycle)

(consumption chain) 7.1 7.2

71

3.2

3.2 1 (2) 2

1.1 (1)

1 (2), 3.1 4 5.2

5.1 (4)

6.2 6.2 7.2

72

3

1.

2. (Margin)

3.

4. [3.1. (2)]

5. (3.2 )

74

4 (80 )

4.1 (40 ) :

.

(1)

(2)

75

(3)

.

(1)

(2)

(

)

76

: 1 [4.1 ]

[1.1 (2)] 2.1 2.2

2

3 2

4 7.1 - 7.6

77

4.1

4.1 1 (3) 2 (1) 2 1.1 (3) 1.1 (2) 2.1 2.1 2.2 2.2 4.2 4.2

5.2

6.2 , 6.2 6.1 (1) 7.1 7.6

78

4.2 (40 ) :

.

(1)

(2)

()

(3)

79

.

(1)

(2)

/ (early warning system)

(3)

80

: 1

1. (IT Master Plan) 2.

2 (IT Governance)

3 GFMIS-SOE

81

4.2

4.2 1 (1) 1 (3) 1 (2) 1 (3) 2 1.1 (3) 2.1

4.1 (1), (2)

5.2 5.2

6.1 6.2 6.2 7.5

82

4

1. (4.1 )

2. [4.1 (2)] (Benchmarking)

3. [4.1 (1)] (Cause-Effect Relationships)

4. [4.2 (2)]

84

5 (100 )

5.1 (45 ) :

.

(1)

(2)

(

)

()

85

(3)

(4)

()

(5)

.

(1)

86

(2)

87

: 1

6

2

2

3

(Competency Inventory)

88

5.1

5.1. 1 (3) 1 (4) 1 (5) 2

2 2.1 (1)

2.1 2.2 (4) 5.2 5.2 (3) 5.2 7.4

89

5.2 (55 ) :

.

(1)

(2)

90

(3)

.

(1)

()

(2)

(3)

91

.

(1)

(2)

7

92

: 1

2

3

[5.2 (1)] 5.2

4

[5.2 (2)] 7.4 7

93

5.2

5.2 1 (2)

(3)

2

1.1 (1) 1.1 (2)

2.1 (2)

2.2 (4)

4.1 4.2 (3) 4.2 (3) 5.1 5.1 7.4

94

5

1.

96

6 (110 )

6.1 (50 ) :

.

(1)

()

()

.

(1)

()

97

(2)

.

98

: 1

2

(Business Continuity : BCM)

99

6.1

6.1 1 (2) 1 (4) 1 (3) 2 2

1.2 (1)

2.1 (2) 2.2 2.2 (1) 3.1 (2) 4.2 (3) 5.2 (1) 5.2 6.1 (1) 6.1 (1) 6.2 7.1 (

)

7.5

100

6.2 (60 ) :

.

(1)

(In- process measures)

()

(2)

(3)

()

101

()

.

102

1

(6.2 ) Lean Enterprise Six Sigma ISO Plan-Do-Check-Act

2 7.1 7.5

103

6.2

6.2 1 (3) 2 2 1.2 (1) 2.2 , 3.1 3.1 (2) 3.2 (2) 4.1 (1), (1), (2) 4.2 (3) 6.1 6.2 7.1 , 7.5

104

6

1. 4.2

106

7 (400 )

7.1 (70 ) :

()

.

: 1

[1 (2)] 3.1 3.2 1 3.1

107

7.2 (70 ) :

()

. (1)

(2)

()

: 1

[1 (2)] 3.1 (3.1 )

2 [7.2 (1)]

108

7.3 (65 ) :

()

. (1)

(Financial Viability) (Budgetary Performance)

()

(2)

()

: 1 7.3 (1)

(ROI) (Operating Margin) (Liquidity) (Debt to Equity Ratio) (Days Cash on Hand) 4.1 (1) 2.2

109

7.4 (65 ) :

()

. (1)

(2)

(3)

(

)

: 1 5

6 2.2

2 [7.4 (1)] [5.2 (1)]

110

7.5 (65 ) :

()

. (1)

(2)

: 1 7.5

6.1 6.2 7.1-7.4 2 7.5

( 4.1) ( 7.1) ( 7.2) ( 7.3)

3 [7.5 (1)]

111

7.6 (65 ) :

()

. (1)

(2)

(3) ()

(4)

(5)

(6)

112

: 1 [7.6 )1( ]

2 [7.6 )1( ] [2.1 (1)] [2.2 (5)] (2.2 )

3 [7.6 (2)] 1.2 6

4 [7.6 (3)]

5 [7.6 (4)] (1.2 ) ( ) [7.4 (3)]

6 [7.6 (6)] (1.2 )

113

B

4.1

7 7

()

7 7 7 7 7

77

114

2

(1)

(2)

1 - 6 4 " (Approach A)

(Deployment D) (Learning L) (Integration I)

( )

115

7.1 7.6 4

( ) ( )

/

() 1 - 6

116

2 2

1.

2.

1 - 6 (A) (D) - (L) (I) ---

7

2 SEPA (Organizational Performance Report: OPR)

117

( 50 65) 1 - 6 (---) 7

1 - 6 50

7 50 / /

118

( 1 - 6) 0% 5%

(A)

(D)

(L)

(I)

10%, 15%,

20% 25%

(A)

(D)

(L)

(I)

30%, 35%,

40% 45%

(A)

(D)

(L)

(I)

119

( 1-6) 50%, 55%,

60% 65%

7 (A)

7 57 (D)

7 5 7 (L)

7 (I)

70%, 75%,

80% 85%

7 (A)

77 (D)

77 5 (L)

7 (I)

90%, 95% 100%

7 (A)

77 57 (D)

777 5 5 7 5 (L)

7 (I)

120

( 7) 0% 5%

(Le)

(T)

(C)

(I) 10%, 15%,

20% 25%

(Le)

(T)

(C)

(I) 30%, 35%,

40% 45%

(Le)

(T)

(C)

(I) 50%, 55%,

60% 65%

(Le)

(T)

/ (C)

(I)

121

( 7) 70%, 75%,

80% 85%

(Le)

(T)

/ / (C)

(I)

90%, 95% 100%

(Le)

(T)

(C)

(I)

122

(Glossary)

(Process) (Process)

()

SEPA 4

114

123

(Work Processes) (corecompetencies)

(Governance)

(Corporate Charters) (By-laws)

(1) (2) (3)

(Performance Projections)

124

(Strategy Development) ()

( 4.2)

(Deployment)

1 - 6 114

(High-Performance Work)

125

(Flattened Organizational Structure)

(Integration)

130 1 - 6 114

(Ethical Behavior) /

126

(Customer Listening)

7.6

(Learning)

SEPA

7 1 - 6

114

(Analysis)

127

(Empowerment)

(Multiple Requirement)

113

(Basic Requirement)

( 2.1)

113

(Regulatory and legal Requirements)

128

(Overall Requirement)

113

(Workforce Capability) (Competency)

(Supply Chain Requirements)

(Strategic Advantages) 1. 2.

129

(Strategic Challenges)

(Workforce Engagement)

(Workforce Satisfaction) (Content)

130

(Sustainability)

(Alignment)

3

125

(Core Competency) ( 2)

131

(Diversity)

(Values)

(Value)

(Product Feature)

132

7.1 () 7.2

(Collaborators)

(Partners)

(Purpose)

(Measures and Indicators)

()

(1) ( ) (2)

133

( - Leading Indicator) ( )

(Key)

SEPA

(Systematic)

117

(Innovation)

(Approach)

1 - 6 114

134

(Trends)

()

(Workforce) ( ) ()

(Effective)

(Goals)

(Stretch Goals)

135

(Out-of-the-box)

(Performance)

SEPA 4 (1) (2) (3) (4)

136

(Performance Excellence)

(1) (2) (3) SEPA

(Results)

SEPA

114

(Productivity)

()

(Product Offerings)

( 6)

137

(Senior Leaders)

(Stakeholders)

139

(Action Plans)

140

(Mission) ( 1)

138

(Anecdotal)

/ /

(Cycle Time)

(Levels)

(Benchmark)

()

139

(Leadership System)

(Work System)

(Customer)

SEPA

140

137

(Strategic Objectives)

()

137

(Vision)

(Segment)

7

141

(Knowledge Assets)

(Know How)

(Workforce Capacity)

(How)

1 - 6 ()

142

5 SEPA

143

SEPA

SEPA SEPA 2 5.1

5.1 SEPA

144

SEPA 4 1. (Organizational Performance Report: OPR)

2. (Organizational Self Assessment)

3.

4.

1. (Organizational Performance Report: OPR)

(Organizational Performance Report: OPR)

SEPA

(Organizational Performance Report: OPR) 4

FACT

FULL

FLOW

FEEL

(Organizational Performance Report: OPR)

1:

2: 1 7 SEPA

4

145

2. (Organizational Self Assessment)

SEPA

2.1

146

SEPA /

2.2

5.2

5.2:

1.

147

2.

4-6

3. (Organizational Performance Report: OPR)

1-6 4

- (Approach: A) - ( Deployment: D) - (Learning: L) - (Integration: I)

7 4

- (Level: Le)

- (Trend: T)

- (Comparison: C)

- (Integration: I)

(Process Owners)

4. (Strengths) (Opportunities for Improvement: OFIs) (Organizational SelfAssessment Worksheet)

148

5. ( 1.1 , 1.1 ,..) (1.1, 1.2, 2.1, 2.2.) 118 - 121

6. (Self Assessment Report: SAR) (Organizational Self Assessment Worksheet)

3.

3.1

SEPA ( 1 6) ( 7) 10 25% 10 25% 30 45%

3.2

149

5.3

5.3:

4.

SEPA PDCA ADLI SEPA (1) Plan (P) (Design Approach and Integration: A, I) (2) DO (D) (Deployment: D) (3) Check (C) Act ( A) (Review and Improve: L)

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