6b3cc2nd class (km).ppt

8/14/2019 6b3cc2nd class (km).ppt

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Systems approach

Module 1

Part II

Faculty:

Anita venaik


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Level of Systems in anorganization

Operational Level

Management Level

Strategic Level


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Kind of

Information

System

Strategic Level

Management level

Operational Level

Senior Managers

Middle Managers

Operational

Managers

Sales &

Marketing Manufacturing Finance Accounting HR

Groups

Served


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Major Types of Information Systems used in

organizations

Transaction Processing System

Management Information Systems

Decision Support Systems

Executive Support Systems Intelligent system

Data mining and visualization system

Office automation system

Knowledge management system

GIS

ERP Systems

CRM system and SCM Systems


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Transaction Processing System

(TPS)

Serves operational level of the organization

Transactions,Events

Sorting,

Listing,

Merging,

Updating

Detailed

reports,Lists,

summaries

Users: Operational Personnel, supervisors

EXAMPLE: GROCERY STORE CHECKOUT CASH REGISTER WITH CONNECTION TONETWORK, POS,ATM


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Management Information Systems

( MIS) Serves the management level of the organization

Summary

Transaction data,

High volume data

Routine reports,

Low level analysis

Summary andException

reports

Users: Middle managers

EXAMPLE: Inventory management & planning system


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Decision support system (DSS)

Serves the management level of the organization

Low volume data,Analytic model

Interactive,

Simulations,

Analysis

Special reports,

Decision analysis,

Responses to queries

Users: Professionals, Staff managers

Example: TREND ANALYSIS, DEMAND FORCASTING


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Executive Support System (ESS)

Serves the Strategic level of the organization

Aggregate data,external,

Internal

Graphics,Simulations,

Interactive

Users: Senior Managers

News retrieval and stock update information system

Projections,

Response

s to

Queries


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Relationship of Systems


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Enterprise systems: TPS &ERP:

Transaction: Any business related exchange , such as payment to employees,

Sales to customers, and payment to suppliers.

TPS: A TPS is an organized collection of people, procedures , software

Databases and devices used to record completed business transactions.

Enterprise system: Help the organizations to perform and integrate important

tasks such as paying employees and suppliers , controlling inventory,

sending out invoices and order supplies`


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Management Information Systems in

Perspective

A management information system (MIS) provides

managers with information that supports effective

decision making and provides feedback on dailyoperations

The use of MISs spans all levels of management


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Management Information Systems in

Perspective (continued)


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A management information system (MIS) provides

managers with information that supports effective

decision making and provides feedback on dailyoperations

The use of MISs spans all levels of management


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Inputs to a Management Information

System

Internal data sources

TPSs and ERP systems and related databases; data

warehouses and data marts; specific functional areas

throughout the firm External data sources

Customers, suppliers, competitors, and stockholders,

whose data is not already captured by the TPS; the

Internet; extranets


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Outputs of a Management Information

System

Scheduled report: produced periodically, or on a

schedule

Key-indicator report: summary of the previous

days critical activities Demand report: developed to give certain

information at someones request

Exception report: automatically produced when a

situation is unusual or requires management action

Drill-down report: provides increasingly detailed

data about a situation


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Human Resource Management

Information Systems

Human resource MIS: concerned with activities

related to employees and potential employees of an

organization

Needs and planning assessments Recruiting

Training and skills development


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Information Systems (continued)

Scheduling and assignment

Employee benefits

Outplacement


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Information Systems (continued)

Overview of a Human Resource MIS


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A Comparison of DSS and MIS

Comparison of DSSs and MISs


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A Comparison of DSS and MIS

(continued)

Comparison of DSSs and MISs (continued)


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Group Support Systems

Group support system (GSS)

Consists of most elements in a DSS, plus software to

provide effective support in group decision making

Also called group decision support system orcomputerized collaborative work system


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Executive Support Systems

Executive support system (ESS): specialized DSS

that includes all hardware, software, data,

procedures, and people used to assist senior-level

executives within the organization


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Executive Support Systems in

Perspective

Tailored to individual executives

Easy to use

Drill-down capable Support the need for external data


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Executive Support Systems in

Perspective (continued)

Can help when uncertainty is high

Future-oriented

Linked to value-added processes


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Summary

The decision-making phase of the problem-solving

process includes three stages: intelligence, design,

and choice

A management information system (MIS) providesmanagers with information that supports effective

decision making and provides feedback on daily

operations

A financial MIS provides financial information to allfinancial managers within an organization


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Summary (continued)

The manufacturing MIS subsystems and outputs

monitor and control the flow of materials, products,

and services through the organization

A marketing MIS supports managerial activities inproduct development, distribution, pricing decisions,

and promotional effectiveness

A human resource MIS is concerned with activities

related to employees and potential employees of anorganization


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Summary (continued)

A DSS is an organized collection of people,

procedures, software, databases, and devices used

to support decision making and problem solving

A group support system (GSS) consists of mostelements in a DSS, plus software to provide

effective support in group decision making

An executive support system (ESS) is a specialized

DSS that includes all hardware, software, data,procedures, and people used to assist senior-level

executives within the organization

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6b3cc2nd class (km).ppt