Actividad Ingles Customer Focus

Embed Size (px)

Citation preview

  • 7/27/2019 Actividad Ingles Customer Focus

    1/6

  • 7/27/2019 Actividad Ingles Customer Focus

    2/6

    To

    By means of

    To To

    Wants to

    Statutory and regulatory requirements expectations

    Customer determine requirements

    Customer

    Focus

    Satisfaction

    Communicate

    Meet

    Users

    Surveys

    Establish

    Transfer

    Needs and

    wants

    Needs

    Expectations

    Meeting

    Information

  • 7/27/2019 Actividad Ingles Customer Focus

    3/6

    Customer Needs and Expectations

    prioritieslocationdesires

    unsatisfy wants

    occupation

    Requirements

    life style

    Priceothers

    Desing products

    search for new markets

    satisfy customer's needs

    match benefits

    design servicesstandarize products

    expectations

    needsPreferences

    Requirements expectations surveys design services search for new markets

    Preferences location Price occupation

  • 7/27/2019 Actividad Ingles Customer Focus

    4/6

    To know customer To

    By means of to know

    Communicate customer requirements

    surveys

    Regulatory transfer delivery environment safety

  • 7/27/2019 Actividad Ingles Customer Focus

    5/6

    Of of

    of of

    To

    of

    statutory

    Regulatory

    information

    permits

    cost

    the fines

    health

    safety

    financial laws

    Establish requirements

    communicationinformation

  • 7/27/2019 Actividad Ingles Customer Focus

    6/6