Ahmed Mohamed Ibrahim

E-mail: ahmed.mo.ibrahim@gmail.com

Contact Phone: +971564246611

Current Position: Raya Contact Center DOZ in Dubai (outsourcing Etisalat): Social Team leader

Residence: United Arab of Emirates: Dubai-Silicon Oasis,

Driving license: Dubai driving license

Nationality: Egyptian

Objective:

- A challenging career in an esteemed organization so that I may grow professionally.

Education:

2013 graduate, petroleum engineering department.

Faculty of Petroleum and Mining Engineering, Suez University.

Overall grade: very good.

Graduation project grade: very good.

Working on Masters Degree in Drilling Engineering 3rd

year.

Military Service status: Finished

Languages:

Arabic: native language.

English: Excellent.

Computer Skills:

MS OFFICE Excel: Very Good.

MS OFFICE Word: Very Good.

MS OFFICE Power Point: Very Good.

MATLAB: Very Good.

Photoshop: Excellent.

AutoCAD: Very Good.

Petrel: Good.

Courses:

Training Of Trainers (TOT): (life makers club “charity organization”)

IWCF: international well control forum “SinoTharwa drilling Co.”.

QHSE: Quality, health, safety, environment “SinoTharwa Drilling Co.”.

Machine Shop Workshop for one month “Weatherford Co.”.

Work Experience:

Raya Contact Center (RCC DUBAI) (1st

November 2016 till now): working as a team leader for a new social account in etisalat that deals with customers all over and outside UAE.

Raya Contact Center (RCC DUBAI) (1st

October 2015): have been worked as a Team Leader for Etisalat UAE prestige account for mobile services and Home services prestige section, supervising a team of 20 Account advisors who have been dealing with prestige customers.

Raya Contact Center (RCC EGYPT) (1st

July 2015): I was acting as a team leader in the gold section for mobile and home services.

Raya Contact Center (RCC EGYPT) (1st

March 2015) : I was working as account advisor for Etisalat UAE communication company in mobile service section as account advisor, then I had been Promoted as a gold account advisor for both mobile and home services.

Internships:

-Sinotharwa Drilling Co. summer training program from (08/07/2012) to (12/07/2012). (QHSE–IWCF–Drilling–HR sessions) -Weatherford Co. summer training from (15/08/2012) to (14/09/2012). (Operation–Inspection–Machine shop) -AIESEC GCDP (global community development program) in Turkey from (15/03/2013) to (15/05/2013): (AIESEC is an international non-profitable organization for making students exchange between different countries): Have worked in „Business Men Talk‟ project in AIESEC Kocaeli, Turkey, I have taught English to Turkish business men, I gained much experience during the internship due to the interaction with many different cultures from all over the world. -Life makers club campaign in Alexandria with „Ensan project‟ leaders overall EGYPT (Ensan project is for helping poor families to have independent life and to make them manage their life costs through a program for 1 year of taking care of them medically, socially, economically, and educationally through establishing one small project for every family).Have been „Ensan‟ team leader in Suez for one year. -Life makers club: training of trainers for training skills of HR courses and presentation generally.

Extracurricular Activities:

Hosting Team Leader in AIESEC SUEZ organization with co-operation with HEBAT EL-KHEER organization and DATA ZONE education center in SUEZ: was In charge of 25 interns (exchange participant) form different countries who came to Egypt to work in Aiesec projects (Think green – English education – Kindergarten) and work with them in the same projects.

Active member in „SPE‟ Suez chapter (IT committee).

Leader and active member in „ENSAN‟ project.

Co-founder and active member of „Sonaa El Hayaat‟ „life makers‟ association in Suez.

Founder and leader of independent „FORSAN EL-KHEER‟ group for charity and social work.

Co-founder, board of directors and organizing committee leader in „EL-FAGR EL-GEDEED‟ association for social services and charity work.

Active member in „SEG‟ (Society of Exploration Geophysicists) Suez chapter.

Active member in „SPE young professional‟ and getting a role in designing „SPE YP‟ international magazine.