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MERIT, COMPETENCIES & TALENT a
Anticipation of Skills Needed in Public Services Ana Maria Lopes
CARRIS IDENTIFICATION
CARRIS IDENTIFICATION
Educational Qualifications:
2.255 employees 1351 Bus Drivers 140 Train Drivers Average age: 43 years (39 para drivers) Average seniority: 16 years
69%
58,13%
34,55%
7,32%
SECONDARY
UNIVERSITY
BASIC
KEY COMPETENCIES
TYPES OF COMPETENCIES
Know - Know
Know-How
Attitude
Relational /
behavioral
Organizacional
Technical /Specific
THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS
DIRECTORY OF COMPETÊNICAS
Organizational commitment
Customer Orientation
Results Orientation
Integrated Management System and
Sustainability
Pedagogical capacity
Communication
Availability
Ethics and Professional Responsibility
Conflict Management
Initiative
Innovation
Leadership
Networking
Interpersonal Relationship
Decision Making
Teamwork
Strategic Vision
Analytical capacity
Capacity Management
Computer Skills
Knowledge of English
Project Management
Driving
Knowledge of Vehicles
Maintenance
Company Procedures and Normative
Specific Technical Skills
Maintenance Planning and Control
Technical Commercial
Technical Secretariat
Organizacionais Relacionais/Comportamentais Técnicas/ Específicas
THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS
THE INTEGRATED HUMAN CAPITAL
MANAGEMENT
Management by Competencies
Management by Objectives
Changing Organizational Culture Organizational and Human
Capital Development
Performance
Management
Competencies
PERFORMANCE MANAGEMENT MODEL
THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS
HUMAN CAPITAL MANAGEMENT
Function Competencies Profile
HUMAN CAPITAL MANAGEMENT
Individual Competencies Profile
Analysis of the individual profile of each employee.
Setting the desired profile for each function.
THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS
STRATEGIC ALIGNMENT OF OBJECTIVES
1
• Organizational objectives
• Organizational strategic orientations
2
• Group Objectives (Station, Director, Unit ...)
3
• Individual Objectives
The achieving the objectives of employees means reaching the objectives of the
Company.
THE INTEGRATED PEOPLE MANAGEMENT AT CARRIS
Management programs to
develop competencies
HUMAN CAPITAL
PLANO ESTRATÉGICO DE DESENVOLVIMENTO2013
Programa Sustentabilidade Empresarial [PSE]
ACADEMIA
PROGRAMA DRIVEPrograma
Desenvolvimento Pessoal [PDP]
Gestores de Desempenho
SST PEIRS ACADEMIA Experience
Jovens Quadros
Inglês
Suporte à Operação
Pessoal TripulanteÁreas Corporativas
Expedidores
Ações de sensibilização
Agentes de Fiscalização
Gestores de Tráfego
Infraestruturas Modo Elétrico
PROGRAMA DE INGLÊS @ CARRIS
STRATEGIC COMPETENCIES
CHANGE DRIVERS - THE NEW HR ROLE
FOR EMPLOYEES TO PERFORMANCE MANAGERS
Positivism Resilience Self
confidence
Creativity Initiative Dedication
Customer orientation
Results orientation
Specific technical
skills
Ability to adapt to change through greater transversality, versatility and teamwork
APRESENTATION CEEP Ana Maria Lopes
Auto-diagnóstico orientado para o desenvolvimento de competências;
1.Inspire Sessions, onde foram proporcionados fóruns de debates sobre temáticas
estratégicas no domínio dos transportes e da sustentabilidade da Empresa;
1.Formação Específica, dividida em sessões de Inglês e formação em sala orientada para o desenvolvimento pessoal
e comportamental;
2.Programa de Mentoring, que visa reforçar a relação e a passagem de know-how entre os quadros mais experientes
e os mais jovens.
É importante referir que, os Quadros da 1ª Ediçao estão envolvidos de forma participativa nos trabalhos
desenvolvidos na Academia 2013