Agenda

• Who am I?

• What am I doing?

• Why me?

Arrow Mo Call Centre Manager from PCCW Teleservice (HK) Ltd.

莫一飞【出处】《韩非子 ·喻老》：“虽无飞，飞必冲天；虽无鸣，鸣必惊人。”《史记 ·滑稽列传》：“此

鸟不飞则已，一飞冲天；不鸣则已，一鸣惊人。”

Who am I?

Diversified and multi functional in/out bound services.

Who am I?

What am I doing?

Comments From Clients

Key Strengths

Why me?Over 15 working / management experience in data & call centre industry

Why me?

Our Team

Thank You!

Knowledge Base & Computer Base Test

Balance Score Card

Leveraging Recourse Among The Team

Staff Name Philips BOCI MTRC Gov WiFi MCD

Kimmy Li

Andy Ng

Allison Yip

Winnie Ng

Seven Lai

Stephen Ho

Sky Cheung

Train the Trainer Approach

Achievers Program