Bai Quan Tri Cung Ung Hc

8/6/2019 Bai Quan Tri Cung Ung Hc

1/27

DANH SCH NHM THC HIN

Stt H V Tn MSSV im Ghi ch1. Nguyn Th Cnh 090970412. Phng Th Thu Hng 090970513. Nguyn Tin Nam 090870714. ng Th Thanh Thy 090846515. Ca Nguyn Kiu Trinh 09084461

LI CM N

1


2/27

c th hon thnh bi tiu lun ny trong khong thi gian tng i

ngn, ng thi gp chng em tip thu tt nhng kin thc ca mn hc Qun

Tr Logistics l nh mt phn khng nh nhng s gip chn thnh ca

nhiu ngi. Do vy, nhm chng em xin chn thnh by t lng cm n su

sc n Ban Gim Hiu Nh Trng cung cp c s vt cht v cc iu

kin hc tp khc, cm n Khoa Qun Tr Kinh Doanh trang b nhng kin

thc c bn lm nn tng l lun cho bi tiu lun ca chng em, c bit l

ging vin b mn Trn Hong Giang, ngi trc tip ging dy v hng

dn c th nhng tri thc ca mn hc ny.

Mc d c gng ht sc nhng do nhiu nguyn nhn khch quan v ch

quan nn chc hn khng trnh khi thiu st. Rt mong nhn c s thngcm v chn thnh gp ca thy v cc bn. Xin chn thnh cm n.

Tp H Ch Minh, thng 05 nm 2011

Thay mt nhm

Nhm trng: Phng Th Thu Hng

MC LC

2


3/27

PHN I: M U................................................................................................................3

CHNG I: C S L LUN V QUN TR CUNG NG....................................6

1.1. Cc khi nim:.........................................................................................................6

1.1.1. Chui cung ng: .................................................................................................61.1.2. Qun tr chui cung ng:.....................................................................................61.1.3. Lch s pht trin chui cung ng:......................................................................6

1.2. Ni dung ca chui cung ng: Gm 5 bc i:......................................................7

1.3. Vai tr ca SCM i vi hot ng kinh doanh:...................................................8

1.4. Mc tiu ca qun tr cung ng:..........................................................................10

1.5. M hnh chui cung ng:......................................................................................10

CHNG II: TM HIU HOT NG LOGISTICS CA MAERSK

LOGISTICS....................................................................................................................12

2.1. Tm hiu chung v Maersk Logistics....................................................................12

2.1.1. Lch s hnh thnh v pht trin........................................................................12

2.1.2. C cu ca cng ty.............................................................................................132.1.3. M hnh SWOT ca cng ty .............................................................................132.1.4. Cc dch v chnh ca cng ty...........................................................................172.1.5. Mt s phng thc vn ti ca Maersk Logistics ..........................................18

2.1.6. H thng phn phi ca Maersk Logistics........................................................202.2. Tm hiu v Maersk Logistics Vit Nam...............................................................22

2.2.1. Lch s hnh thnh v pht trin........................................................................222.2.2. Cc dch v chnh ca cng ty...........................................................................222.2.3. Cc h thng thng tin ang c Maersk Logistics Vit Nam s dng..........24

TI LIU THAM KHO.............................................................................................27

PHN I: M U

1. L do chn ti

3


4/27

Vi xu hng hi nhp kinh t ngy nay ca Vit Nam cng thm s pht

trin mnh m ca nn kinh t th gii nhng cm t nh ton cu ha, thng

mi in t, qun tr chui cung ng khng cn xa l vi kinh t th gii

cng nh kinh t Vit Nam. Trong khi nhc n qun tr chui cung ng

ngi ta ngh ngay n s chuyn nghip trong qu trnh kinh doanh t khu

u vo cho n khu sn xut n khu phn phi sn phm ra th trng. Tt

c u c qun l v kim sot bng mt h thng tiu chun, quy trnh

nghim ngt v ht sc cht ch v hiu qu.

V mc d th trng Logistics th trng Vit Nam l mt mng th

trng kh mi m, nhng cng ang trn pht trin rt nhanh. Khng ch c

cc doanh nghip trong nc m c nhng cng ty cung cp dch v logistics

trn ton cu cng rt quan tm n th trng dich v logistics Vit Nam. Cc

cng ty ny vi li th ca mnh v mng li ton cu, ti chnh mnh, s vt

tri trong cng ngh thng tin, v h thng qun l hiu qu ang dn dn m

rng lnh vc kinh doanh logistics khng ch phc v cho cc tp on a quc

gia m cn chim lnh th trng Vit Nam.

Hiu c tm quan trng ca qun tri logistics trong xu th hin nay,

ng thi mun tm hiu su hn v hot ng ca cc cng ty chuyn cung cp

dch v logistics trn ton cu nh th no, nhm chng ti quyt nh chn

Maersk logistics - mt cng ty ln v mnh v cung cp dch v logistics

trn ton cu v c Vit Nam nghin cu.

2. Mc ch nghin cu

- Nm vng kin thc: nh ngha, khi nim, vai tr ca chui cung

ng.- Tm hiu v hot ng ca cng ty logistics in hnh Maersk

logistics.

3. i tng v phm vi nghin cu

i tng nghin cu: Cc hot ng ca Maersk logistics

Phm vi nghin cu: Gio trnh, sch tham kho, th vin, th vin in t,

bo in t, tp ch c lin quan

4. Phng php nghin cu

4
http://vietforward.com/autolink.php?id=1&forumid=348&script=showthreadhttp://vietforward.com/autolink.php?id=1&forumid=348&script=showthread


5/27

ti c thc hin vi cc phng php nghin cu nh thng k, lit

k, phn tch, tng hp, so snh Cc thng tin c thu thp t gio trnh,

bo ch, tp ch chuyn ngnh, Internet, thng tin t cc nghin cu lin quan v

cc vn v thng mi quc t.

5. Kt qu nghin cu:

- Tng thm hiu bit ca chng ta v tnh hnh qun tr chui cung

ng.

- Hiu r hn v hot ng cung cp dch v logistics ca Maersk

Logistics

- Nng cao kh nng t duy, kh nng lm vic theo nhm.

5


6/27

PHN II: NI DUNG

CHNG I: C S L LUN V QUN TR CUNG NG

1.1. Cc khi nim:

1.1.1. Chui cung ng:L s phi kt hp nhiu th php ngh thut v khoa hc nhm ci

thin cch thc cc cng ty tm kim nhng ngun nguyn liu th cu thnh

sn phm/dch v, sau sn xut ra sn phm/dch v v phn phi ti cc

khch hng. iu quan trng i vi bt k gii php SCM no, d sn xut

hng ho hay dch v, chnh l vic lm th no hiu c sc mnh ca cc

ngun ti nguyn v mi tng quan gia chng trong ton b dy chuyn cung

ng sn xut.

1.1.2. Qun tr chui cung ng:L qu trnh qun l gia cc lung bn trong v cc lung bn ngoi trong

cc giai on ca chui cung ng ti a ha kh nng sinh li ca ton b

chui cung ng .T vic pht trin cc mi quan h vi i tc, kt hp cht ch

gia nh sn xut vi nh cung cp, ngi tiu dng v cc bn lin quan nhcc cng ty vn ti, kho bi, giao nhn v cc cng ty cng ngh thng tin.

Qun tr chui cung ng lm tt c mi th k trn

1.1.3. Lch s pht trin chui cung ng:Trc nm 1950, hot ng Logistics n thun ch l nhng hot ng

n l trong lc lnh vc Maketing v qun tr sn xut c nhng chuyn bin

.Ch n u th k 20 s bng n ca khoa hc cng ngh v qun l a Logisticsln tm cao mi,c th gi l giai on phc hng ca Logistics.Thng mi ha

thit b vi x l, cuc cch mng vin thng xy ra h tr cc k hiu qu cho hot

ng Logistics ngy cng pht trin v hon thin chng hn nh trao i thng tin

in t gia khch hng v nhng nh cung ng tip nhn d liu v truyn t

thng ip kinh doanh nhanh chng kp thi v.v.

Sang thp k 80 cc doanh nghip bt u nhn thy mi quan h

gia khch hng v nh cung cp nh nhng hp tc kinh doanh.Chnh s lin

6


7/27

kt ny gip cho c s cho hot ng Logistic hot ng ngy cng cao,gim s

chng cho khng cn thit,tp trung vo kinh doanh

n 1980-1990 trong mt s chui cung ng c xut hin khuynh

hng lin kt gia cc nh bn l v hnh thnh nhng nh bn l khng

l:Wall Mart, Kmart, HomepotChnh xu hng ny lm thay i trong

knh phn phi thc y cc nh bn l s dng chin lc cnh tranh gi

thp.y l nhn t thc y Logistics cng pht trin hn na

Gn y nht l s bng n ca thng mi in t (E-Commerce)

ph v gii hn v thi gian v khng gian trong kinh doanh.Nhiu knh phn

phi truyn thng c thay vo nhng knh phn phi c tc cao,chnh

xc,kh nng p ng khch hng mi lc mi ni.V chui cung ngLogistic bc sang mt giai on pht trin mi.

1.2. Ni dung ca chui cung ng: Gm 5 bc i:

Hoch nh: Vic lp k hoch ng vai tr quan trng u tin cho hot

ng ca chui cung ng v n bao trm mi hot ng v c chia lm hai

cp lp k hoch trung v di hn.

Lp k hoch c thc hin tng khu ca chui. Sau khi lp k hoch,

thng tin s c truyn n tt c cc khu trong chui, nh hot ng

trong chui c t chc thng nht v c h thng. c c k hoch tt,

chng ta phi c ngun thng tin tt. Nu mun xc nh lng hng cn thit

cho th trng, chng ta phi da vo cc yu t nh mc tiu dng, hngtn kho, iu kin kinh t, th trng v nhng thng tin v i th cnh tranh.

Mun lp k hoch cung ng, ngi lp phi hiu c cc ngun lc bn trong

v bn ngoi doanh nghip nh: lc lng lao ng, kho bi, cng sut. K

hoch phi r rng, c th, tp trung ngun lc vo nhng lnh vc c u tin

v quan trng l n phi ph hp vi chin lc kinh doanh ca doanh nghip,

c kh nng h tr chin lc chung ca doanh nghip.

7

Hochnh

Muahng

Snxut

Bnhng

Thuhi


8/27

Mua hng: Hy la chn nhng nh cung cp thch hp p ng cc

chng loi hng ho, dch v u vo cn lm ra sn phm, dch v ca

doanh nghip. Cn xy dng mt b cc quy trnh nh gi, giao nhn v thanh

ton vi nh phn phi, cng nh thit lp cc phng php gim st v ci

thin mi quan h gia vi h. Sau , hy tin hnh song song cc quy trnh

ny nhm qun l ngun hng ho, dch v m doanh nghip nhn c t cc

nh cung cp, t vic nhn hng, kim tra hng, chuyn chng ti cc c s sn

xut n vic thanh ton tin hng.

Sn xut: y l bc i tip theo, sau khi doanh nghip c ngun hng.

Hy ln lch trnh c th v cc hot ng sn xut, kim tra, ng gi v chun

b giao nhn. y l mt trong nhng yu t quan trng nht ca dy chuyncung ng, v th ta cn gim st, nh gi cht ch cc tiu chun cht lng

ca thnh phm, cng nh hiu sut lm vic ca nhn vin.

Bn hng: y l yu t m nhiu ngi hay gi l hu cn. Hy xem xt

tng kha cnh c th bao gm cc n t hng, xy dng mng li ca hng

phn phi, la chn n v vn ti a sn phm ca bn ti khch hng,

ng thi thit lp mt h thng ho n thanh ton hp l.

Thu hi: y l cng vic ch xut hin trong trng hp dy chuyn cung

ng c vn . Nhng d sao, bn cng cn phi xy dng mt chnh sch n

nhn nhng sn phm khim khuyt b khch hng tr v v tr gip khch

hng trong trng hp c vn rc ri i vi sn phm c bn giao.

1.3. Vai tr ca SCM i vi hot ng kinh doanh:i vi nn kinh t:

Logistic h tr cc lung chu chuyn cc giao dch kinh t. Nn kinh t chc th pht trin nhp nhng ng b khi dy chuyn logistics hot ng lin tc

nhp nhng. Hng lot cc hot ng kinh t lin quan din ra trong chui

logistics theo cc ti nguyn c bin i thnh sn phm, iu quan trng

l gi tr c tng ln cho khch hng ln ngi sn xut gip tha mn nhu

cu ca mi ngi.

Hiu qu ca logistics tc ng trc tip kh nng hi nhp ca nn kinh t.

Theo nh kinh t hc ngi Anh Ullman: Khi lng hng ha lu chuyn

8


9/27

gia t l thun vi t s tim nng kinh t ca hai nc v t l nghch vi

khong cch ca hai nc . Khong cch y l khong cch kinh t .

Khong cch cng ngn th lng hng ha tiu th trn th trng cng ln.

Hot ng logistics hiu qu lm tng tnh cnh tranh ca mt quc gia trn

trng quc t.Theo nghin cu Limao v Venables(2001) cho thy s khc

bit trong c cu c s h tng chim 40% trong s chnh lch chi ph i vi

cc nc tip gip vi bin v 60% i vi cc nc khng tip gip vi

bin.Hn na, trnh pht trin v chi ph logistics ca mt quc gia cn c

xem l mt cn c quan trng trong chin lc u t ca cc tp on a quc

gia

i vi cc doanh nghip:SCM gii quyt c u ra ln u vo ca doanh nghip mt cch hiu qu.

Nh c th thay i cc ngun nguyn vt liu u vo hoc ti u ho qu

trnh lun chuyn nguyn vt liu, hng ho, dch v m SCM c th gip tit

kim chi ph, tng kh nng cnh tranh cho doanh nghip.

SCM cn h tr c lc cho hot ng tip th, c bit l tip th hn hp

(4P: Product, Price, Promotion, Place). Chnh SCM ng vai tr then cht trong

vic a sn phm n ng ni cn n v vo ng thi im thch hp. Mc

tiu ln nht ca SCM l cung cp sn phm/dch v cho khch hng vi tng

chi ph nh nht.

SCM ha to ng lc cho hot ng sn xut ca cng ty v to iu kin

cho chin lc thng mi in t pht trin. y chnh l cha kho thnh

cng cho B2B. Tuy nhin, nh khng t cc nh phn tch kinh doanh cnh

bo, chic cha kho ny ch thc s phc v cho vic nhn bit cc chin lcda trn h thng sn xut, khi chng to ra mt trong nhng mi lin kt trng

yu nht trong dy chuyn cung ng.

SCM s iu phi kh nng sn xut c gii hn v thc hin vic ln k

hoch sn xut - nhng cng vic i hi tnh d liu chnh xc v hot ng ti

cc nh my, nhm lm cho k hoch sn xut t hiu qu cao nht. Khu vc

nh my sn xut trong cng ty ca bn phi l mt mi trng nng ng,

trong s vt c chuyn ho lin tc, ng thi thng tin cn c cp nhtv ph bin ti tt c cc cp qun l cng ty cng a ra quyt nh nhanh

9


10/27

chng v chnh xc. SCM cung cp kh nng trc quan ho i vi cc d liu

lin quan n sn xut v khp kn dy chuyn cung cp, to iu kin cho vic

ti u ho sn xut ng lc bng cc h thng sp xp v ln k hoch. N

cng mang li hiu qu ti a cho vic d tr s lng nguyn vt liu, qun l

ngun ti nguyn, lp k hoch u t v sp xp hot ng sn xut ca cng

ty.

SCM l nn tng ca mt chng trnh ci tin v qun l cht lng .SCM

l phn tch d liu thu thp c v lu tr h s vi chi ph thp. Hot ng

ny nhm phc v cho nhng mc ch lin quan n hot ng sn xut (nh

d liu v thng tin sn phm, d liu v nhu cu th trng) p ng i

hi ca khch hng. thy.

1.4. Mc tiu ca qun tr cung ng:

Mt cch khi qut, mc tiu ca qun tr Logistics cung ng dch v cho

khch hng t hiu qu cao. C th hn, theo E.Grosvenor Plowman mc tiu

ca qun tr Logistics l cung cp cho khch hng 7 li ch : ng khch hng,

ng sn phm, ng s lng, ng iu kin, ng a im, ng thi

gian,v ng chi ph.

1.5. M hnh chui cung ng:

M hnh n gin, khi h ch mua nguyn vt liu t mt nh cung cp, sau

t lm ra sn phm ca mnh ri bn hng trc tip cho ngi s dng.

y, h x l vic mua nguyn vt liu ri sn xut ra sn phm bng mt hot

ng v ti mt a im duy nht (single-site).

M hnh phc tp, doanh nghip s mua nguyn vt liu t cc nh

cung cp (y cng chnh l thnh phm ca n v ny), t cc nh phn phi

v t cc nh my ch em (c im tng ng vi nh sn xut). Ngoi vic

t sn xut ra sn phm, doanh nghip cn n nhn nhiu ngun cung cp h

tr cho qu trnh sn xut t cc nh thu ph v i tc sn xut theo hp

ng. Trong m hnh phc tp ny, h thng SCM phi x l vic mua sn

phm trc tip hoc mua qua trung gian, lm ra sn phm v a sn phm n

cc nh my ch em tip tc sn xut ra sn phm hon thin. Cc cng tysn xut phc tp s bn v vn chuyn sn phm trc tip n khch hng hoc

10


11/27

thng qua nhiu knh bn hng khc, chng hn nh cc nh bn l, cc nh

phn phi v cc nh sn xut thit b gc. Hot ng ny bao qut nhiu a

im vi sn phm, hng ha ti cc trung tm phn phi c b sung t cc

nh my sn xut. n t hng c th c chuyn t cc a im xc nh,

i hi cng ty phi c tm nhn v danh mc sn phm/dch v ang c trong

ton b h thng phn phi. Cc sn phm c th tip tc c phn b ra th

trng t a im nh cung cp v nh thu ph. S pht trin trong h thng

qun l dy chuyn cung ng to ra cc yu cu mi cho cc quy trnh p

dng SCM. Chng hn, mt h thng SCM x l nhng sn phm c t ti

cc a im ca khch hng v nguyn vt liu ca nh cung cp li nm ti

cng ty sn xut.

11


12/27

CHNG II: TM HIU HOT NG LOGISTICS CA

MAERSK LOGISTICS

2.1. Tm hiu chung v Maersk Logistics

2.1.1. Lch s hnh thnh v pht trin

Cng ty A.P Moller- Maersk c thnh lp hn 100 nm v trc vo nm

1904 ti an Mch. Ngi sng lp l thuyn trng A.P Moller v con trai ng

Maersk McKinney Moller. Nguyn thu cng ty ch khai thc vn ti bin,

nhng hin nay lnh vc kinh doanh bao gm khai thc du kh, cung cp tu

bin, dch v Logistics a dng, h thng siu th Dans Supermarket, khai thc

cu cng v c c mt hng hng khng l Maersk Air, cung cp dch v hngkhng ti th trng chu u. Ba doanh nghip chnh kinh doanh dch v

container l Maersk Sealand, Maersk Logistics v APM Terminal.

Tp on Maersk hin c trn 60000 nhn vin ton cu v c vn phng ti

hn 125 quc gia trn th gii.

Ngy 9/7/2007, Maersk Logistics chnh thc cng b sp nhp n v giao

nhn vn ti hng hi v hng khng ca H Lan Damco Sea & Air, vi cc

hot ng giao nhn ca Maersk Logistics vi tn gi thng mi l Damco.

C hai cng ty u c lch s lu di phc v khch hng trong lnh vc giao

nhn hng hi, hng khng v cc dch v ng b nh vn chuyn container,

thanh l hi quan v qun l chng t. Damco tip tc cung cp cc dch v

giao nhn vn ti cho cc khch hng hin ti v khch hng mi thng qua mt

mng li chi nhnh vn phng ton cu v i ng nhn vin am hiu th

trng a phng. Cng ty mi s bao gm mt mng li rng ln hn, vi26 vn phng ti 7 quc gia ng Nam . Damco cng s tuyn dng hn 400

nhn vin ton thi gian ti ng Nam .

Maersk Logistics, mt n v trc thuc tp on A.P. Moller - Maersk,

tip qun Damco Sea & Air vo nm 2005 cng thi im vi vic mua li tp

on P&O Nedlloyd. Damco Sea & Air, tin thn l n v giao nhn thuc tp

on P&O Nedlloyd, c thnh lp vo nm 1988 nhng hot ng c lp

hon ton v t chc vn phng v mng li i l. Maersk Logistics cngcung cp dch v giao nhn hng hi vi tn DSL Star Express t nm 2001.

12
http://about.maersk.com/en/WhoWeAre/Heritage.htmhttp://about.maersk.com/en/WhoWeAre/Heritage.htmhttp://about.maersk.com/en/WhoWeAre/Heritage.htmhttp://about.maersk.com/en/WhoWeAre/Heritage.htmhttp://about.maersk.com/en/WhoWeAre/Heritage.htm


13/27

Cc dch v giao nhn ca Maersk Logistics v DSL Star Express, cng vi

Damco Sea & Air hnh thnh nn Damco, k t thng 7/2007.

2.1.2. C cu ca cng ty

Ban qun l:

Ban qun l, dn u bi Eivind Kolding, l Tng gim c ca Maersk Line

v ca cc doanh nghip Container, chu trch nhim qun l hng ngy, v cc

thnh vin ( thng 8 nm 2009):

Eivind Kolding, Tng Gim c

Hanne B. Sorensen, Gim c thng mi phng

Lars Reno Jakobsen, Trng phng Mng v sn phm Morten Engelstoft, Trng phng iu hnh Peter Ronnest

Andersen, Gim c ti chnh

Peter S. Linnemann, Trng phng Nhn s

Lucas Vos, Trng cn b qu trnh

S lng nhn vin:

Nhn vin: khong 16.900 v 7.600 thuyn vin

S lng cc i din: khong 325 vn phng

Ta lc ti: hn 125 quc gia.

2.1.3. M hnh SWOT ca cng tyim mnh ( Strengths )

Maersk Logistics l mt chi nhnh ca AP Moller - Maersk

Group (APM). APM l mt trong nhng cng ty vn chuyn ln nht th giivi hn hn 1.000 tu thuyn ang hot ng. Cc nhm, vi doanh thu $

33,070.9 triu trong nm 2005, kim sot khong 17% trng ti tu ch ton

cu. APM cng iu hnh 40 t nhn container thit b u cui trn ton th

gii. Ngoi ra, khong 40% li nhun ca n thu t hot ng kinh doanh khc

khng vn chuyn bao gm c du v kh t sn xut v thm d, bn l v

ngn hng. Maersk Logistics thc y cc thng hiu gi tr, mng li ton

cu v sc mnh ti chnh ca cng ty m ca n trong vic thc hin ca

13


14/27

n kinh doanh, cung cp cho n mt cnh hn i th cnh tranh. Gii php

tch hp Maersk Logistics l mt trong nhng nh cung cp hng u th gii

tch hp hu cn cc gii php. Cng ty cung cp cc ty bin v tch hp qun

l hu cn cc gii php bao gm hu cn nhp khu v xut khu; kho bi v

phnphi; cung cp pht trin chui (SCD); v qun l thng tin.

V d, SCD ca cng ty dch v bao gm qun l v chui cung ng ci tin

t quy hoch, giai on mua sm thng qua s xut hin v giao

sn phm ti im n cui cng. Cc dch v SCD ca cng ty c thc

hin phi hp vi b phn khc ca n v cc cng ty ch. Tch hp cc gii

php tng cc sc hp dn ca cc dch v ca cng ty cho khch hng hng

u tng cng thng hiu hnh nh v lp li mua hng.Sng to cng ngh thng tin:

Qu trnh chui cung ng c theo di v kim sot hiu qu ca

cng ty qua cng ngh v dch v qun l thng tin. phn khc ny cung cp

back-end h thng; nh cung cp gii php kt ni, e-t v ti liu;

in t, Trao i d liu (EDI), m vch v nhn dng tn s v tuyn (RFID)

cho b phn khc ca cng ty. Mt s cc cng ngh c quyn ca cng ty bao

gm Spective, Startrack. Vn ti hng khng v M Power Shipper. Spective l

mt gii php da trn web m kt hp thng tin t mi mt phn ca chui

cung cp ca cng ty. M Power Shipper l ca cng ty trn nn web t ch v

cng c ti liu hng dn, h tr qu trnh cng nh trackand- theo di cho

khch hng ti ngun gc ca chui cung ng. Startrack hng khng l cc h

thng thng tin ca cng ty da trn web t ng hng khng v theo

di,v du vt. Cng ngh thng tin tin tin s tng cng hiu qu hot ngca cng ty.

im yu (Weakness)

Ph thuc vo kho v phn phi: Maersk Logistics l ch yu ph thuc vo

kho bi v phn phi. Hn mt na ca cng ty kinh doanh kho bi v phn

phi, v khong mt phn nm l giao nhn v cng c. Cng ty c s hin din

yu trong vn ti hng khng v qun l chui cung ng (SCM) kinh doanh, m

c th t n mt cnh tranh bt li tng i tt hn cc i th a dng.C hi (Opportunity)

14


15/27

Pht trin vn ti hng khng, kinh doanh vn ti bin: Vic vn ti hng

khng ton cu, kinh doanh vn ti bin s tng trong tng lai.Theo Hip hi

Vn ti Hng khng Quc t (IATA), trong thi gian 2004-2008, cc ng ni

b chu u s tng trng 7,8%, trong khi cc tuyn ngChuu--u l

c tnh tng trng 7%. Chu u-Trung ng, tuyn ni ,Chu u-Chu

Phi Ty Dng, Lin minh Khu vc v cc tuyn thng mi chuu-Latinh

c c tnh s tng t 4%-6% trong cng thi k.Cc i dng tng trng

container vn chuyn hng ha cng c c tnh l mnh m trong thi gian

2004-2005. Vin ng, ng u, ng Nam v Chu i Dng, khu vc

d kin tng trng 12,2%, 11,4%, 10,3% v 10,3% tng ng. Trung ng,

Nam , Latinh v chu Phi cng c d kin s tng ng k 9,3%, 9,2%,tng 8,4% v 8% tng ng. Maersk Logistics vi s hin din ton cu ca

mnh cng l v tr tn dng s tng trng ca c hai khng kh v vn ti

bin.

C hi n v Trung Quc: Nhu cu vn chuyn container v cc dch

v hu cn d kin s tng n v Trung Quc. Cc nn kinh t n c

d bo tc tng trng hng nm l 8% trong giai on 2006-2007, trong khi

nn kinh t Trung Quc c d bo s tng trng hng nm t l trn 8%

trong cng k. Tng s chi tiu c s h tng n c c tnh t

c doanh thu 8340 t ng ($ 187.100.000.000) vo nm 2007, tng 211% so

vi nm 2004. c bit, Trung Quc ang ni ln nh mt lc lng sn xut

xut khu. Trong nm 2005,Trung Quc xut khu 243.500.000.000 $ gi tr

ca hng ho sang M mt mnh. Trung Quc ang pht trin ngoi thng c

th dn n nhu cu cao hn cho cc dch v vn chuyn container. Th trngTrung Quc c d kin s tng trng khong 34%, ba ln mc trung bnh

ton cu trong khong 11% trong thi gian 2005-2020. V dch v hu cn, chi

tiu cho dch v ny ti Trung Quc c th s tng trng tc CAGR 7,6%

trong giai on 2003-2010, t khong 500 t USD trong nm 2010 tr thnh

th trng logistics ln th ba trn th gii. S hin din mnh m ca cng ty

n v Trung Quc c th gip tng trng doanh thu cao. Hai th trng

ny cng c th ly li nhun tt hn, c th nng li nhun ca nhm.

15


16/27

AP Moller Maersk, hon thnh vic mua li P&O Nedlloyd Logistics vo

thng Tm nm 2005. Vi vic mua li ny, Maersk Logistics v P&O

Nedlloyd Logistics s c tch hp di thng hiu ca Maersk

Logistics. Vic tch hp y s c hon thnh trong cc giai on v d

kin s c hon thnh vo cui nm 2006. iu ny s m rng hot ng

ca cng ty ng k. S tch hp ca hai doanh nghip d kin s to ra cc

ngnh cng nghip nh lnh o trong hu cn quc t. Vic mua li cng s

thm nhiu hn v nng cao nng lc bn l. iu ny c th tng cng doanh

thu ca cng ty.

Cc mi e da (Threats)

Suy thoi M v Chu u: Theo T chc Hp tc Kinh t v Pht trin(OECD), GDP tng trng M v Chu u d kin s chm li trong nm

2007. Trong khi GDP tng trng ca nn kinh t M c d bo

s chm li t 3,6% c tnh trong 2006-3,1% trong nm 2007, tng

trng GDP khu vc ng euro c d bo s gim t c tnh 2,2% trong

nm 2006 ln 2,1% trong nm 2007.Quan trng hn, Hoa K nhn

thy 17 tng vt li sut lin tip trong vi qua nm dn n cc cao hin

nay 5,25%. Vo thng Tm nm 2006, Ngn hng Trung ng chu u

(ECB) tng li sut bng mt phn t im phn trm n 3% i ph vi p

lc lm pht. Vi lm pht khu vc ng euro, cn li l 2,5% trong cui

ba thng, trn mc tiu 2% ca ngn hng, li sut trong Eurozone c d

bo t 3,25% -3,5%vo cui nm, 2006. Mt yu kinh t Eurozone v trin

vng M c th gy p lc vi cc khon thu ca nhm.

Tng gi nhin liu hng khng: Do gi du tng trn ton cu, gi nhinliu hng khng tng ln ng k trong vi nm qua. Chi ph trung

bnh ca mt gallon nhin liu my bay phn lc thng mi M tng gp

i k t nm 2000, t 78 cent / gallon vo thng Ging nm 2000 n $

1,81 cho mi gallon trong thng Ging nm 2006. Ngoi ra, Hip hi vn ti

hng khng (ATA) d kin chi ph nhin liu my bay phn lc trung bnh 70

USD/thng hoc 1,67$/gallon trong nm 2006, tng 90% so vi nm 2001. Kt

qu l, chi ph chung cu mt s cng ty hu cn pht sinh rt ln trong khi hot

16


17/27

ng ti nhiu im n c khi lng thp. Xu hng ny c th tc ng xu

n li nhun ca cng ty cng nh hot ng kinh doanh vn ti hng khng.

Cnh tranh khc lit: Maersk Logistics phi i mt vi cnh tranh khc

lit c bit l cc th trng vn ti hng ha. Cc ca cng ty i th cnh

tranh chnh trong th trng quc t bao gm Deutsche Post World Net,

UPS, Kuehne & quc t, APL Logistics Nagel v TNT. Hu ht cc ca mnh

i th cnh tranh chnh nh Deutsche Post c hot ng mnh quc t c bit

l chu u, m c th a cng ty vo th bt li cnh tranh.

2.1.4. Cc dch v chnh ca cng ty

Qun tr dy chuyn cung ng (Supply Chain Management)

Giao nhn vn ti hng ha quc t (Forwarding & Transportation)

Dch v v kho bi v phn phi hng ha (Warehouse &

Distribution).

Giao nhn hng ha vn ti bng ng b, ng bin, ng hng

khng.

Cc dch v khc (Local services) nh: vn ti ni a, hng ha qu

cnh... Ngoi ra Maersk Logistics cn cung cp cc dch v gi tr gia tng

nh:

- Vi nhng khch hng ln, khch hng thng xuyn, Maersk Logistics

thit lp v thc hin cc quy trnh lm hng ring bit theo yu cu ca tng

khch hng, quy trnh lm hng ring bit c tn gi tt l SOP (Standard

Operating Procedure);

- Qun tr cc nh cung cp ngi bn hng (Vendor Management):

trong nhiu trng hp Maersk Logistics cn lm nhim v cu ni gia nh

cung cp v ngi t hng;

- Kim tra cht lng hng ha;

- Thc hin nhng dch v c bit cho hng may mc, v d : cung cp

gi treo trong sut qu trnh vn chuyn cho loi hng GOH (garment on

hangers);- Nhn ng gi hng ha;

17


18/27

- T vn cho khch hng.

2.1.5. Mt s phng thc vn ti ca Maersk Logistics

Vn ti ng mt vai tr rt phn quan trng trong cng tc hu cn, vn ti

m nhim vic di chuyn hng ho gia cc mc xch ca chui cung ng. La

chn phng tin vn ti ph hp s gip doanh nghip tit kim c chi ph

trong khi vn p ng kp thi nhu cu ca khch hng.

Maersk Logistics c thnh lp nm 1977 khi nhu cu s dng container

ca cc hng vn ti, vn chuyn hng ha gia tng mt cch mnh m. N m

ng cho s chuyn bit trong vic vn ti cc container consol vi mc ch

ti u ho din tch ca container, v th ch hng v cc khch hng vn ti,

vn chuyn, cc nh xut nhp khu khc yu cu c cung cp thng tin, cc

ti liu b sung, cc dch v cng thm nh l khai bo hi quan, k khai hi

quan, thng quan hng ho dch v vn ti, vn chuyn ng bin, hng khng

cng nh s phi kt hp gia ngi mua, ngi bn v cc hng chuyn ch

Cng ty Maersk logistics chuyn cung cp dch v xut nhp khu, dch v

khai bo Hi quan, lm th tc hi quan, thng quan hng ha, dch v hng

hi, dch v giao nhn, vn ti, vn chuyn hng ho bng ng b, ngbin, ng khng vi s lng ln container.

Vn ti ng bin

Vn ti hng hi l xng sng ca vn ti hng ha trn ton cu v quan

trng trong vic ti u ha chui cung cp. Vn ti hng hi (bao gm vn

chuyn nguyn container v dch v gom hng), vi s lin kt vi nhng hng

tu ln v hiu qu trn th gii, Maersk Logistic l cng ty vn ti, giao nhn

ln v thnh cng trn th gii. Vi vic m rng mng li ton cu, trong

c cc th trng mi ni nh chu Phi, chu M Latinh, cng ty m bo vn

chuyn ton container v hng l trn ton cu.

Nm 2001, Maersk Logistics gt hi c nhng thnh cng nht nh v s

hu Cng ty TNHH dch v phn phi ca M DSL v vo nm 2004 ci tn

DSL Star Express c tung ra th trng v t n nm 2007 cc hot ng

ng bin ca Maersk Logistics c iu hnh di thng hiu mi .

18


19/27

Trong kinh doanh cng ty ny cung cp dch v container bao gm y ti

container, t hn ti container v cc nc hp nht a dch v.

Mt s loi tu m Maersk Logistics s dng:

PS-loi tu cng sut: khong 11.000 TEU

G-loi tu cng sut: khong 7.000 TEU

S-loi tu cng sut: khong 6.600 TEU

M-loi tu cng sut: khong 6.500 TEU

K-loi tu cng sut: khong 6.000 TEU

PS-loi ng lnh cng sut: khong 1.000 cm

S v kh nng ng lnh K-type: khong 700 phch cm

Mt PS-class tu nh Maersk EMMA c th mang 11.000 thng cha

y 20-foot. iu tng ng vi mt chic xe la di 71 km.

Cc m neo ca mt tu PS-class nh Emma Maersk nng 29 tn, tng

ng vi nm ngi ln voi chu Phi.Cc ng c chnh ca tu PS-class nh

Emma Maersk sn xut 109.000 m lc, tng ng vi 1.156 xe ca gia

nh. Kt hp, ch v cu tu, PS-class cao nh mt ta nh mi hai tng.

Tu PS-class c trang b h thng thu hi nhit thi, tit kim ln n miphn trm cng sut my chnh. l bng vi mc tiu th in trung bnh

hng nm t 5.000 h gia nh chu u.

Vn ti ni a

Linh hot v hiu qu vn chuyn n v i t cng bng ng st, x lan,

hoc ng b, ng linh hot ca cng ty, dch v vn ti bao gm c FCL

(container y ti) v hng l (di ti container y ), v gip m bosn phm ca khch hng c thu thp v gi n ng ni, ng lc.

i vi nhu cu vn ti mi nc m Maersk logistics hot ng th cng ty

li s dng phng tin ng b d cung ng cho cc nh bn l, y l

phng tin ph hp khi vn chuyn trong phm vi mt nc. Vn ti ng b

l phn khng th tch ri khi dy chuyn cung ng dch v giao nhn kho vn

khc. Tng cng s dng cc xe ti giao hng/xe ti.

Vn ti hng khng

19


20/27

Cng ty pht trin nhng cch thc mi ti u ha vic s dng ca

hng ha khng kh gim chi ph v carbon. Vi mng li rng ln v cc

trung tm, cng ty x l hn 60.000 tn mi nm, mc d cha c my bay

ring nhng cng ty lm vic vi nhiu hng hng khng khc nhau v nhn

c hp ng tt nht. Maersk logistic cung cp dch v vn ti hng khng

vi cng sut ln nht trn ng bay chnh ngay trong ma cao im.

Cc dch v vn ti hng khng ca cng ty bao gm hp nht, dch v th

hin, dch v chuyn pht nhanh, y v mt phn iu l, cc gii php a

phng thc (ng bin/ hng khng, khng kh/ nc bin).

c bit l phng thc vn chuyn sea-air, vi v tr thun li nh v tr

gia chu , chu u v M, mng li rng ln ca cng ty v cc trung tmtrn khp th gii cung cp mt mc cao kim sot ton b qu trnh vn

chuyn v m bo thi gian vn chuyn nhanh v kt ni lin mch vi cc

im n cui cng.Phng thc ny cho php cc chuyn hng s c tnh

thi gian theo lch trnh sn xut, t gip ci thin lu lng hng tn kho

ca khch hng.

2.1.6. H thng phn phi ca Maersk LogisticsMng li i l ton cu ca Maersk Logistics vi s h tr ca cc hng

tu, hng hng khng chuyn nghip c th p ng c mi yu cu v vn

chuyn ca khch hng n tng a im c th trn ton th gii. c s

hu thun ca cc nh vn chuyn, Maersk Logistics c th cung cp nhng gii

php vn chuyn vi nhng gi cc cnh tranh nht.

Dch v vn chuyn bt u bng vic phn tch nhng cng vic chuyn

ch. iu ny cho php chng ti tm ra c nhng phng n ti u tit kim

c thi gian v gi cc vn chuyn khc nhau. Chng ti x l nhng l

hng nh, gom hng (LCL) v tp trung ng li trong nhng container

(FCL) tt c ty thuc vo nhu cu ca khch hng.

L mt trong nhng nh cung cp gii php kho vn ton cu, Maersk

logistics cung cp cho khch hng nhng dch v vn chuyn nhanh v linh

hat. S la chn gia nhng lch tu nhanh hay chm cho php khch hng cnhng hach nh ti u cho ngn sch ca mnh. H thng tra sot cung cp

20


21/27

y v r rng nhng hat ng trong sut qu trnh vn chuyn. H thng

qun l thng tin s x l nhng thng tin v kin hng v chuyn ti h thng

my tnh ca qu khch hng tra sot.

Nhng chuyn vin ca Maersk Logistics c nhiu kinh nghim v vn

chuyn hng ng bin, hng khng v vic s dng nhng cng c tin tin.

iu ny gip hnh thnh nn mt h thng phn phi cht lng v cung cp

cho khch hng nhng dch v cng thm nhm gii quyt nhng kh khn

thch thc v vn kho vn.

Maersk Logistics c nhng gii php ton din cho c hng xut v hng

nhp, bao gm:

Thu mua hng ha Qun l n hng

Hng ln, hng qu kh, Hng nguy him

Thu tu

Hng nguyn container v hng l

Hng trin lm, Hng cng trnh, Hng cn bo qun

Khai bo hi quan, lm th tc hi quan, thng quan hng ha xutnhp khu

Maersk Logistics cung cp cc hot ng ton din v thit k tt cho vic

qun l mt gii php phn phi 3PL hiu qu v tit kim chi ph. K t khi

vic kinh doanh trn th gii ngy nay pht trin thnh mt trn chin ca chui

cung ng, Maersk Logistics c th gip khch hng thit k mt chng trnh

m s gim thi gian v ci thin ng k hng tn kho vi nhng thng tin

chnh xc. Bng c tt c cc yu t lin quan m khch hng cn, khi cn

chng, khch hng c th a ra quyt nh thng qua tng bc ca chui

cung ng v chng trnh phn phi ca h.

Trung tm phn phi By pass:

Maersk Logistics qun l mt s chng trnh ty bin, cho php l hng sn

phm nhp khu bn trc tip ti khch hng cui cng. Kinh nghim qun l

bao gm tt c mi th t mi n t hng mua bn ca khch hng c nhn

n vic m bo khch hng ca s tu v nh tuyn theo hng dn. Nhng

21


22/27

chng trnh ny cho php sn phm b qua mng li phn phi kho hng

truyn thng ca khch hng, gii phng c s nng lc v qun l DC. Bng

cch xy dng trailer cho vic phn phi trong nc n khch hng hoc cc

ca hng bn l v thng qua chng trnh phn phi By-pass, c th gim chi

ph v thi gian, ci thin mng li phn phi trong nc.

2.2. Tm hiu v Maersk Logistics Vit Nam

2.2.1. Lch s hnh thnh v pht trin

Maersk c mt ti Vit nam nm 1991 vi vic m vn phng i din ca

Maersk Line, sau i tn thnh Maersk Sealand khi Maersk mua hng

Sealand nm 1999.Nm 1995 Maersk Logistics m vn phng i din ti thnh ph H Ch

Minh nhm a dng ho dch v ti Vit nam bao gm: Lu gi hng ho, hon

tt chng t, khai thc vn ti ng b v ng khng.

Ti Vit Nam, A.P Moller Maersk c hn 130 nhn vin ti thnh ph H

Ch Minh, 20 nhn vin ti H ni v cc vn phng i l ti Hi Phng,

nng, Quy Nhn, Nha Trang.

Maersk Logistics u t xy dng kho cha rng 14.000m2 ti Th c

(TP.HCM) nm 2003 v tip tc tng gp i din tch kho cha mt nm sau

trc khi tr thnh cng ty nc ngoi u tin t u t v iu hnh kho

bi ti Vit Nam. n nay,Maersk Logistics Vit Nam c 3 kho lu hng:

Saigon CFS 1 v Saigon CFS 2 Warehouse ( TPHCM )

Tn Hong Cu Warehouse (khu Cng Nghip Sng Thn, tnh Bnh

Dng) Red Star Warehouse ( Hi Phng )

Hin nay, Maersk Logistics Vit Nam l mt trong nhng cng ty Logistics

hng u ti Vit Nam, l mt trong s t cc cng ty c kh nng cung cp y

mi dch v Logistics cho khch hng (full range of Logistics services).

2.2.2. Cc dch v chnh ca cng ty

Cc ngnh hng chnh:Hng tiu dng, dt may, giy dp, thc phm

22


23/27

Khch hng chnh:

Unilever, P&G, Nestle, Adidas, Nike, Tobacco

Maersk Logistics Vit Nam hin c kh nng cung cp cho khch hng

cc dch v sau y:

Qun tr dy chuyn cung ng (Supply Chain Management)

- Lin lc v qun l cc yu cu xp hng

- ng hng vo container v xp hng theo ng ch dn ca khch

hng

- Cung cp dch v kho bi v bo qun.

- Gi ti khch hng kt qu xp hng (Container Load Result)

- Pht hnh vn n (House Bill of Lading) hoc chng nhn hng(Forwarder Cargo Receipt )

- Kim tra v gi chng t n cc bn lin quan.

- Qun l n hng(Purchase Order)

Giao nhn vn ti hng ha quc t (Forwarding & Transportation)

- Giao nhn hng ha bng ng bin

- Dch v khai bo hi quan

- Giao nhn hng ha trin lm, cng trnh, d n.

- Cung cp dch v vn chuyn hng l (LCL- Less than Container

Loaded)

Dch v v kho bi v phn phi hng ha (Warehouse &

Distribution)- Lu gi v bo qun hng ha

- Gom hng (Consolidation)

- Vn chuyn hng ha bng xe (Trucking)

- Container cho hng ha treo sn (Garments on hangers)

- ng gi hng ha (Packing/Re-packing)

- Dn nhn hng ha (Labeling)

- Kim tra m s, m vch (Barcoding and Scanning)- ng pallett (Palletizing)

23


24/27

- Phn loi hng ha (Sorting)

Giao nhn hng ha vn ti bng ng hng khng (Airfreight)

- Giao nhn hng ha bng ng hng khng t ca ti ca (Door

todoor Service)- Giao nhn hng ha bng ng hng khng n cc sn bay (Airport

to airport)

- Khai bo hi quan (Customs clearance)

- Vn chuyn lin hp (Air- Sea, Sea-Air transport)

Cc dch v khc (Local services) nh: vn ti ni a, hng ha qu

cnh...

Ngoi ra Maersk Logistics cn cung cp cc dch v gi tr gia tngnh:

- Vi nhng khch hng ln, khch hng thng xuyn, Maersk Logistics

thit lp v thc hin cc quy trnh lm hng ring bit theo yu cu ca tng

khch hng, quy trnh lm hng ring bit c tn gi tt l SOP (Standard

Operating Procedure);

- Qun tr cc nh cung cp ngi bn hng (Vendor Management):

trong nhiu trng hp Maersk Logistics cn lm nhim v cu ni gia nh

cung cp v ngi t hng;

- Kim tra cht lng hng ha;

- Thc hin nhng dch v c bit cho hng may mc, v d : cung cp

gi treo trong sut qu trnh vn chuyn cho loi hng GOH (garment on

hangers);

- Nhn ng gi hng ha;- T vn cho khch hng.

2.2.3. Cc h thng thng tin ang c Maersk Logistics Vit

Nam s dng

Bn cnh nhng dch v m Maersk Logistics cung cp cho khch hng, h

thng thng tin hin i cng gp phn quan trng trong hot ng Logistics

ca Maersk Logistics.Cng nh tt c cc vn phng khc ca Maersk Logisticstrn th gii cc nhn vin ca Maersk Logistics Vit Nam u s dng rt

24


25/27

thnh tho h thng thng tin ton cu (Global Systems) trao i thng tin

gia cc vn phng trong tp on, trao i thng tin vi khch hng, pht hnh

B/L v cc loi chng t khc, cp nht v lu tr cc thng tin v hng ho,

phn tch v tng hp cc s liu lp cc bo co thng k kp thi v c

bit cung cp cho khch hng nhng thng tin v tnh trng hng ho ca h

mi lc mi ni. Hin Mearsk Logistics Vit Nam ang s dng cc h thng

thng tin sau y:

Maersk Communication System (MCS):

MCS l h thng trao i thng tin gia cc vn phng Maersk Logistics trn

khp th gii di dng telex. MCS cng c s dng trao i Email vi

khch hng. MCS l h thng tin hu hiu vi nhiu chc nng gip ngi sdng tit kim thi gian v trao i thng tin nhanh chng. MCS c hu ht

cc nhn vin Maersk Logistics s dng trong cng vic hng ngy.

Operations & Documentation execution System (MODS):

MODS l mt trong nhng h thng quan trng nht ca Maersk Logistics.

MODS c s dng qun l n t hng ca khch hng. H thng ny c

th nhn bit ngay c s n t hng (Purchase Order - PO) va c cp

nht l ng hay sai; cp nht v lu tr s liu ca tt cc PO c cung cp

trc t khch hng (PO Upload). Cng nh MODS, cng ty c th bit r nh

cung cp c cung cp s hng theo yu cu hay cha? Giao hng my ln?

Vo nhng thi im no? H thng MODS c nhiu chng trnh nh phc

v cho qu trnh lm hng nh nhn yu cu xp hng (Shipping Order); nhn

hng vo kho (Cargo Receiving); hng c xp ln chuyn bay/tu (Container

Stuffing); vn n (B/L); tnh cc ph; chng t c gi i (ShippingAdvice) v nhiu chng trnh khc m bo theo di c l hng trong sut

qu trnh vn chuyn t khi Maersk Logistics nhn c yu cu ca ngi gi

hng cho n khi hng c giao n tay ngi nhn.

Online Booking & Docummentation system for Shipper (M*power

Shipper):

y l cng c chnh c Maersk Logistics s dng trong chin lc pht

trin thng mi in t ca mnh. H thng ny cho php cc khch hng cacng ty gi nhng yu cu xp hng/t ch (Booking note) qua mng Internet

25


26/27

rt nhanh chng v tin li. Hnh thc t ch ny s thay th dn cho vic gi

yu cu xp hng/t ch theo phng php truyn thng: qua fax hay in

thoi.

Client Visibility Tool (M* power):

H thng Startrack c thit k p ng nhu cu kim tra tnh trng hng

ho ca khch hng, theo di lch trnh ca hng ha, nhn bit v tr hng ho

ang u trong qu trnh vn chuyn. Khch hng c th tm kim thng tin

trong h thng bng cch nhp mt trong cc s liu: s n t hng, s vn

n, s container, ngy khi hnh... v.v. Global airfreight system (Axsfreight):

H thng AxsFreight ra i sau MODS l h thng c ci t ring cho

vn chuyn hng khng n thun.E* Label system:

E*Label system chnh l cng c qun l m hng. H thng ny dng in

nhn hiu hng ho, m s m hiu (bar-code) ca hng ho. ng thi bng h

thng ny, Maersk Logistics c th gip khch hng kim sot c tnh hnh

xp hng, s lng hng ca tng n hng c giao vo kho ca Maersk

Logistics, ngy giao hng, tnh trng bao b nhn hiu hng hav.v. ca tng

nh my, tng nh cung cp, ngi gi hng do s liu c c t vic scan

nhn hiu hng ha v cp nht nhng s liu ny vo h thng.

26


27/27

TI LIU THAM KHO

1. Qun tr logistics, PGS.TS on Th Hng Vn, NXB Thng K

nm 2010

2. Logistics - nhng vn c bn, PGS.TS on Th Hng Vn,

NXB Thng K nm 2010

3. http://www.google.com

4. www.tin247.com/maersk logistics.html

5. https://www.maerskline.com/link/

6. www.damco.com/7. www.vietship.vn/

8. www.supplychainleaders.com/maersk-logistics/

9. www.maersk.com/

10. www.tuugo.com.vn/maersk-logistics/
http://www.google.com/http://www.tin247.com/maersk%20logistics.htmlhttps://www.maerskline.com/link/http://www.damco.com/http://www.vietship.vn/http://www.supplychainleaders.com/maersk-logistics/http://www.maersk.com/http://www.tuugo.com.vn/maersk-logistics/http://www.google.com/http://www.tin247.com/maersk%20logistics.htmlhttps://www.maerskline.com/link/http://www.damco.com/http://www.vietship.vn/http://www.supplychainleaders.com/maersk-logistics/http://www.maersk.com/http://www.tuugo.com.vn/maersk-logistics/

Documents

Bai Quan Tri Cung Ung Hc