Benefits of

FreePBXLeo D’Alessandro

Jun 2015

© 2015 Sangoma Technologies 2

• che cos’ e FreePBX• Perche un IP PBX Open-Source puo essere piu

meglio di quelli proprietario.• I detagli di FreePBX e I features.• Domande e risposte

Agenda

© 2015 Sangoma Technologies 3

• Most popular open-source, Asterisk-based PBX in the World!

• A fully featured PBX platform – Infinitely flexible, feature rich, and highly scalable– Open source version is fully functional

• The FreePBX community has over 2 million active installs!– FreePBX has 400 activations a day ~ 20K download a month– Active and engaged community allows for rapid feature development while

maintaining quality and stability– No other PBX has as many installations, nor even comes close

What is FreePBX

(c) 2015 Sangoma Technologies 4

FreePBX Functionality • FreePBX is a fully featured OPEN SOURCE pbx, but with

‘extras’– Commercial modules make FreePBX extraordinary and EVEN BETTER! Examples…

• HA redundancy, Endpoint Manager, System Builder, Email to Fax, Call Center, Phone Apps, (& SIP trunking!!)

• Drastically simplify provisioning and configuration

• Free stands for “Freedom of choice” – Support for all soft and desktop ip phones: Mitel, Digium, Yaelink, Polycom, Bria …– Support for all TDM cards: Sangoma, and others (though obviously we prefer Sangoma

!!)– Support for all Gateways and SBCs: Sangoma, and others (though obviously we prefer

Sangoma)– Cost effective and flexible pricing (can buy only the Comm Modules you need, when

needed)

(c) 2015 Sangoma Technologies 5

FreePBX Functionality FreePBX GUI is not just beautiful, it’s advanced

– Allows for In-GUI purchasing

– Single sign-on into the FreePBX portal, ticketing/issues, licensing

– International language support (13 languages and counting…)

(c) 2015 Sangoma Technologies 6

It is a Full Featured PBX!• ACD (Automatic Call

Distribution)/ Call Queues • Announcements • Auto-Attendant/IVR • Automatic Backup • Black List • Bulk Import Utilities • Busy Lamp Field (BLF) Support • Call Detail Reporting • Call Flow Control • Call Forwarding • Call Monitoring • Call Parking • Call Recording • Call Screening • Call Spy • Call Transfer • Callback Services • Caller-ID • Camp-On • Centralized User Management

• Company Directory • Conference Rooms • Customized Voice Prompts • Dictation • Direct Inward System Access

(DISA) • Do Not Disturb • Extensions Management • Extensions Management • Fail2ban • Fax to Email • Feature Codes • Follow Me • Graphical Reports • Hunt/Ring Groups • Integrated Faxing • Multiple Language Support • Multiple Offices • Multiple Trunks • Music on Hold • Operator Panel

• Outbound/Inbound Routes Management

• Paging and Intercom • Phone Directory • PIN Sets • Remote Users • SIP-Open Standards • Soft-Phone Support • Speed Dials • SRTP • System Status Dashboards • Three Way Calling • Time Conditions • TTS- Text to Speech • Unlimited Extensions • Unlimited IVR ports • Unlimited IVR • Unlimited VM Messages

User Control Panel • Video Calling • VMX Locater

• Voicemail • Voicemail to Email • Wake Up Calls• Web Based Administration GUI • Call Forward • Call History • Call Origination • Call Waiting • Do Not Disturb • Follow Me • Presence • RSS Feeds • Settings • Visual Voicemail • Voicemail • Voicemail Greetings

Management • WebRTC Phone

http://wiki.freepbx.org/display/F2/Admin+Modules

(c) 2015 Sangoma Technologies 7

FreePBX Commercial Modules/Apps

Commercial modules extend the FreePBX core functionality and allow for ease of use provisioning along with advanced features found on very best PBX/UC platforms in the world

• High Availability (HA) • Endpoint Manager • Appointment Reminder • Broadcast • Caller ID Management • Call Recordings Report • Class of Service • Conference Pro • Extension Routing • Fax Pro • Outbound Call Limiting

• Paging Pro • Park Pro • Phone Apps (Rest Apps) • Q-Xact Report • System Admin Pro • Virtual Queue Plus w/ Queue

Callbacks • Voicemail Reports • Voicemail Notify • Web Call Back • XMPP Chat • UCP for EPM

(c) 2015 Sangoma Technologies 8

FreePBX Phone AppsPhone Apps extend the functionality of an IP desk phone and allow users to further improve and customize their FreePBX experience.

http://wiki.freepbx.org/display/FCM/RESTful+Phone+Apps-Apps+UserGuides

• Call Flow • Call Forward • Conference Rooms • Contact Manager • Do Not Disturb • Login/Logout • Follow Me

• Call Parking • Presence • Queue Agents • Queues • Time Conditions • Transfer to Voicemail • Visual Voicemail

(c) 2015 Sangoma Technologies 9

How to Get and Install modules1. Register a Portal Account in order to

select and purchase add-onsa. http://schmoozecom.com/oss-signup.php

2. Activate your FreePBX system with unique Installation IDa. Performed from FreePBX webGui using same

email address as Portal.

3. Go to portal.schmoozecom.com, to buy commercial modules. a. FreePBX will update license to show new

modules

4. Click to Install new Modules immediately.

(c) 2015 Sangoma Technologies 10

Bundles1. System Builder Basic

– Endpoint Manager,  FreePBX Phone Apps, SysAdmin Pro,  Extension Routing,  UCP for EPM

2. System Builder Plus– EndPoint Manager, FreePBX Phone Apps, SysAdmin Pro, Park Pro, Paging Pro, Class of

Service, Extension Routing, Conference Pro,Call Recording Reports, XMPP Management, Extension Routing, UCP for EPM and Fax Pro.

3. Call Center Builder– QXact Reports, Call Recording Reports, Call Management tools such as Class of

Service, Extension Routing, Pinset Pro, Conference Pro, Caller ID Management, and Advanced Queue Enhancements, including Outbound Call Limiting and VQ Plus, which now includes Queue Callbacks!

– Price and bundle details: http://schmoozecom.com/freepbx/freepbx-modules.php

(c) 2015 Sangoma Technologies 11

FreePBX and Commercial PBX ISO• Easy to use installation package

– http://wiki.freepbx.org/display/FD/Installing+FreePBX+Official+Distro

• Live CD installation of complete PBX system on any server platform.– Optimized Linux OS– Asterisk PBX– Databases and supporting PBX software– FreePBX GUI and Portal

(c) 2015 Sangoma Technologies 12

FreePBX and Commercial PBX ISO

© 2015 Sangoma Technologies 13

FreePBX Platform

FreePBXISO

Commercial Modules

Commercial Services

Commercial Phone Apps

© 2015 Sangoma Technologies 14

With so many features how do you choose?

• HA – High Availability for redundancy

• User Control Panel – WebRTC Phone, control your own extension!

• Call Center Module– Build your own campaigns

• Auto Provisioning – Auto provisions up to 200 phones, Door access control, Gateways & SBCs

• Integrated SIP Trucking– Instant on SIP trunk provisioning: US/Canada only, Looking to expand to the world

• Licensing– Platform is Free– Purchase what you need

FreePBX Major Features

(c) 2015 Sangoma Technologies 15

FreePBX HAYour service will survive a catastrophic server failure

• How does it work?– Two appliances setup in Master / Slave

mode– Configuration is synched between two

boxes.– Two appliances monitor each other, if one

fails other takes over all services including IP and MAC

• What about TDM?– We use a TDM Switch controlled by USB.– When slave takes over, the TDM Switch

connects TDM lines to Slave.

• Compatible with Sangoma FreePBX appliances

• http://wiki.freepbx.org/display/FCM/FreePBX+High+Availability

(c) 2015 Sangoma Technologies 16

User Control Panel & WebRTC PhoneFinally, user can control and customize their own extension. Powered by WebRTC technology!

• WebRTC Phone– Place calls from UCP web page to anywhere in the world– Use it like a standard phone.

• Voicemail– Play your voicemails directly from the web page

• Private conference room– Change your pin, greeting– Hang-up conference users

• Chat and SMS– Chat with your colleagues – Send SMS to outside phones *

• http://wiki.freepbx.org/pages/viewpage.action?pageId=4161584

© 2015 Sangoma Technologies 17

Click and Call

© 2015 Sangoma Technologies 18

Private

(c) 2015 Sangoma Technologies 19

Call Centre ModuleFreePBX is campaign aware. We can dial.

1. Create a campaign 2. Add numbers to the campaign3. Schedule a campaign

• Campaign Options– Bridge calls to a human or to a recording – Detect answering machine

• Compliance and Limits– Do not call a number more than 4 times per week

© 2015 Sangoma Technologies 20

(c) 2015 Sangoma Technologies 21

Auto Provisioning Go ahead and user any phone you like!

• We support over 200 phones– Zero touch provisioning– Assign function to a button

• Speed dial, conference, re-assign phones all from one place

• We support advanced phone apps– Specify your own background image: Family, Pet, Beach

etc… – Display you favorite stock on the phone, Call quest etc…

• Not just phones!– Door access devices, Sangoma gateways and sbc

• Administration Guide:http://wiki.freepbx.org/display/FCM/EPM-Admin+User+Guide

(c) 2015 Sangoma Technologies 22

LicensingThe platform is Free.

• 20K downloads a month, 400 activations a day– Provide a high quality free platform people want to use

• Charge for value adding features– App store model– HA, Fax, Provisioning, Phone Apps, Branding– Bundle them together

• Create amazing out of box experience– Purchase, build and provision all from the FreePBX GUI– One click SIP Trunking

http://www.freepbx.org/store/commercial-modules/

(c) 2015 Sangoma Technologies 23

FreePBX 13!New Release of FreePBX

• Re-designed based on customer feedback

• WebGUI navigation • Configuration made

simple

(c) 2015 Sangoma Technologies 24

Please Register your FreePBX • Allows you to download new licenses and software

directly to your FreePBX with zero manual intervention • Sangoma planning to provide advantages and

benefits directly to FreePBX users. – Only possible if we know who you

• http://wiki.freepbx.org/display/FCM/FreePBX+Distro#FreePBXDistro-RegisteryourFreePBXsystemtoourLicenseServer

Thank You

© 2015 Sangoma Technologies 25