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Body Language
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Slide 1
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Communication Skills
Dr. Heba Nayef
in
Communications
Use of Body Language
3
PowerPoint slides created by Dr. Heba Nayef
Slide 2
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
والعين تعلم من عينى محدثهاإن آان من حزبها أو من يعاديها
عيناك قد دلتا عيناى منك على أشياء لوالها ما آنت تبديها
اإلمام على ابن أبى طالب
Body Language & Communication
3
Slide 3
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
“ Listen not to what a man says but rather to what he does not.”
Jibran K. Jibran
Body Language & Communication
3
Slide 4
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
• Various methods of communication• Importance of non-verbal communication• Using both verbal and non-verbal messages to
enhance communication abilities
Body Language 2
Slide 5
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
• PERSONOLOGY “Physiognomy
Body Language 2
Tolerance Intolerance
Slide 6
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
• PHRENOLOGY
Body Language 2
Slide 7
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Various Methods of communications
3
Messages
Verbal Non-verbal
Slide 8
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
• Where to look for clues?- Facial Expressions- Hand Gestures- Sitting , standing and walking ways
Non-Verbal Communication 3
Slide 9
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Non-Verbal Communication 3
What can you say about these two groups?
Slide 10
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Non-Verbal Communication 3
What can you say about these two groups?
Slide 11
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Non-Verbal Communication 3
Who is who?The husband, the lover , the salesman
Slide 12
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Non-Verbal Communication 3
Who is who?The preoccupied, the burst-of-energy, the dejected, the strutter?
Slide 13
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Types of Attitudes 3
Attitudes
Openness Defensiveness
Slide 14
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Types of Attitudes& Gestures
3
OPENESS
Cooperation & Willingness Confidence
Appraisal Enthusiasm
Sincerity Acceptance
Readiness Reassurance
Slide 15
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeCooperation & Willingness
3
Open hand gestures
Slide 16
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeConfidence
3
Thumbs displaying confident authoritative attitude
Slide 17
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeConfidence
3
The superiority-confident gesture
Slide 18
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeConfidence
3
Steepling
Slide 19
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeAppraisals
3
A critical evaluation Not really impressed
Slide 20
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeAppraisals
3
Chin Stroking Schwarzenegger making his point and host thinking it over
Slide 21
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeAppraisals
3
Buying Time Buyer & SellerAppraisal & Enthusiasm
Slide 22
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeReadiness
3
Hands on hip Sit-down readinessTypical readiness gesture
Slide 23
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Open AttitudeSincerity
3
Honesty
Slide 24
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Types of Attitudes& Gestures
3
DEFENSIVENESS
Lying Suspicion
Frustration Nervousness
Boredom Domination/ Arrogance
Self Doubt Rejection
Slide 25
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesNervousness
3
Cuff-Link-Adjust Hiding his conversation
Slide 26
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDeceit signals
3
Hear no evil, see no evil and speak no evil
Slide 27
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDeceit signals
3
1- Cover the mouth
The Seven Most Common Lying Gestures
Slide 28
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDeceit signals
3
2- Touch the nose 3- The eye rub
Slide 29
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDeceit signals
3
4- The ear grab 5- The nose scratch
Slide 30
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDeceit signals
3
6- The collar pull 7- The finger in the mouth
Slide 31
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesRejection
3
Crossed arms Hands gripping
Slide 32
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesRejection
3
The arm barrier says no She is now more open to ideas
Slide 33
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesBoredom
3
Interrupt Gesture Extreme boredomHand supporting head
Slide 34
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDomination/ Arrogance
3
The Straddler The Smug
Slide 35
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDomination/ Arrogance
3
The American Figure Four SThe European style
Slide 36
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesDomination/ Arrogance
3
The cool, confident guy thinks that he knows everything and has more bananas than everyone
Slide 37
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Defensive GesturesFrustration
3
“What can I do about it.” Even with the smile the hand grip shows frustration
Slide 38
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Who is Who? 2
Slide 39
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Who is in control? 2
Standing on the left side gives Bill Clinton advantage over Blair
Slide 40
© 2005 The McGraw-Hill Companies, Inc. All rights reserved.
Who is in control? 2
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