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BPM 개요및추진전략 - :: · PDF fileSOA기반IBM BPM 솔루션을재 ... Planning Assessing Customer Satisfaction Customer Insights Account Management ... Business Performance

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  • IBM Software Group

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    BPM

    .

    /

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    Agenda

    BPM

    BPMS Mechanism

    IBM BPMS Screenshot Demo

    Key Recommendations

    BPMS Trend SOA (Service Oriented Architecture)

    Appendix

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    BPM

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    BPM : vs.

    BPM BPM

    (, , ) , , ,

    BPM RTE , , BPR .

    BPMS(BP Management System)BPML(BP Modeling Language) Solution

    SOA, Workflow, EAI , , Solution .

    IT Solution .

    BPM , IT Solution .

    * RTE : Real Time Enterprise

    BPM BPM : BPM , , .

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    BPM RTE BASELINERTE , , , .

    RTE

    KPI

    24 X 7

    JIT (Just In Time)

    /

    No MoreBusiness Surprise !

    Awareness

    Decision

    Action with Flexibility

    RTE

    Value Chain

    BAM*

    BI*

    BPM*SOA*

    BAM : Business Activity Monitoring, BI : Business Intelligence, BPM : Business Process Management, SOA : Service Oriented Architecture

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    BPM : BPM , , .

    , ,

    , , IT

    BPM

    OptimizedProcess

    Supporting Technology

    PerformingPeople

    StrategicTarget

    IT / /

    (/ )

    Process .

    Process .

    BPM

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    IBM BPMS Screenshot Demo

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    BPM : /

    KPI

    KPI

    (IT)

    (IT)

    IT

    IT

    KPI

    KPI

    1

    2 3

    45

    KPI : Key Performance Indicator

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    KPI

    /

    KPI : Key Performance Indicator

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    / ,

    ,

    /

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    ,

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    $21

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    KPI

    /

    2 ( 8 )

    KPI : Key Performance Indicator

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    IT

    IT

    IT(BPEL) SOA

    - SOA : Service Oriented Architecture- BPEL : SOA Business Process Execution Language IBM, Microsoft BEA , BPM .

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    ,

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    /

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    BPM Benefits from Gartner Survey

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    BPM

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    L

    K

    S

    CRM

    - WebSphere Business Modeler & Repository ,

    CRM , , BPM

    , , , BPM

    - WebSphere Business Modeler, WebSphere Integration Developer, WebSphere Proceess Server, WebSphere Business Monitor

    /

    PLM (Product Lifecycle Management) - TPMS (Technology Portfolio Management System)

    - WebSphere Business Modeler, WebSphere Integration Developer, WebSphere Proceess Server

    PLM . - BackEnd

    BPM

    - WebSphere Business Modeler & Repository , WebSphereIntegration Developer, WebSphere Process Server, WebSphereBusiness Monitor

    Workflow BPM , SOA IBM BPM

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    IBM Internal ReferenceIBM COATS (Customer Order Analysis and Tracking System)

    COATS IBM 20 Order, IBM , IBM sales, IBM

    . COATS Project Order Process IBM GBS/IGS SOA consulting ,

    IBM BPM .

    (up-to-date info.)

    , application ,

    COAST 1500 code line

    application (customized integration points)

    ,

    6

    Batch update , , error

    Business NeedsBusiness NeedsBusiness Needs

    IBM Business Consulting Services & IBM Global Services

    System architecture and connection SOA

    IBM WebSphere Business Integration Modeler

    IBM WebSphere Studio Application Developer

    IBM WebSphere Business Integration Server

    IBM WebSphere Business Integration Monitor

    SolutionSolutionSolution

    Development cycle 25%

    (26 weeks less than 20 weeks)

    Cycle

    (US$465,000 less than $350,000)

    bottleneck

    BenefitsBenefitsBenefits

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    Key Recommendations

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    BPM / RTE BPM / . BPM As-is/To-be BPM/BAM .

    / :

    : /

    ProcessAutomation

    ProcessAutomation BPR

    BPR

    SIXSIGMA

    SIXSIGMA

    RISKManagement

    RISKManagement

    BSCSEMBSCSEM

    Trade-off ,/ Balancing

    / Task , ,

    , / Level

    ISOISO

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    BPM . Cross-Functional, Cross-Business Unit , , . .

    S t ra te g y

    T a c t ic s

    E x e c u t io n

    C o n s u m e rR e la t io n s h ip

    C u s to m e rR e la t io n s h ip

    M a n u fa c tu r in g S u p p ly C h a in &D is tr ib u t io n

    B u s in e s sA d m in is t ra t io n

    C a te g o ry /B ra n d S t ra te g y

    B ra n d P & L M a n a g e m e n t

    M a tc h in g S u p p ly a n d D e m a n d

    M a rk e t i n g D e v e lo p m e n t &

    E f f e c t iv e n e s s

    P ro d u c t Id e a t i o n

    M a rk e t in g E x e c u t io n

    P ro d u c t D ire c to ry

    C a te g o ry /B ra n d P la n n in g

    A s s e s s in g C u s to m e r S a t i s fa c t io n

    C u s to m e r In s ig h ts

    A c c o u n t M a n a g e m e n t

    V a lu e -A d d e d S e rv ic e s

    C u s to m e r A c c o u n t S e rv ic in g

    R e ta i l M a rk e t in g E x e c u t io n

    C u s to m e r D i re c to ry

    M a n u fa c tu r in g S t r a te g y

    S u p p l i e r R e l a t io n s h ip M a n a g e m e n t

    P ro d u c t io n a n d M a te r ia ls P la n n in g

    M a n u fa c tu r in g O v e r s ig h t

    S u p p l ie r C o n tro l

    M a k e P ro d u c ts

    P la n t I n v e n to ry M a n a g e m e n t

    M a n u fa c tu r in g P ro c u re m e n t

    A s s e m b le /P k g . P ro d u c ts

    D i s t r ib u t i o n O v e r s ig h t

    D is t r ib u t io n C e n te r O p e ra t io n s

    T ra n s p o r t a t io n R e s o u rc e s

    E n ro u te In v e n to ry M a n a g e m e n t

    In -b o u n d

    L o g is t ic s

    C o rp o r a t e S t r a t e g y

    A l l ia n c e M a n a g e m e n t

    L in e o f B u s in e s s P la n n in g

    B u s in e s s P e r fo rm a n c e M a n a g e m e n t

    E x te rn a l M a rk e t A n a ly s is

    O rg a n iz a t io n a n d P ro c e s s D e s ig n

    L e g a l a n d R e g u la to ry C o m p l ia n c e

    T re a s u ry a n d R is k M a n a g e m e n t

    F a c i l i t ie s a n d E q u ip m e n t

    M a n a g e m e n t

    IT S y s te m s a n d O p e ra t io n s

    H R A d m in i s t r a t io n

    C u s to m e r R e la t i o n s h ip S t r a te g y

    C u s to m e r R e la t io n s h ip P la n n in g

    S u p p ly C h a in S t r a te g y

    S u p p ly C h a in P la n n in g

    O u t-b o u n d

    L o g is t ic s

    A c c o u n t in g a n d G L

    In d i re c t P ro c u re m e n t

    C o rp o ra te P la n n in g

    C o n c e p t /P ro d u c t T e s t i n gP ro d u c t

    D e v e lo p m e n t

    P ro d u c t M a n a g e m e n t

    C o n s u m e r S e rv ic eIn - s to re In v e n to ry

    M g m t

    S t ra te g y

    T a c t ic s

    E x e c u t io n

    C o n s u m e rR e la t io n s h ip

    C u s to m e rR e la t io n s h ip

    M a n u fa c tu r in g S u p p ly C h a in &D is tr ib u t io n

    B u s in e s sA d m in is t ra t io n

    C a te g o ry /B ra n d S t ra te g y

    B ra n d P & L M a n a g e m e n t

    M a tc h in g S u p p ly a n d D e m a n d

    M a rk e t i n g D e v e lo p m e n t &

    E f f e c t iv e n e s s

    P ro d u c t Id e a t i o n

    M a rk e t in g E x e c u t io n

    P ro d u c t D ire c to ry

    C a te g o ry /B ra n d P la n n in g

    A s s e s s in g C u s to m e r S a t i s fa c t io n

    C u s to m e r In s ig h ts

    A c c o u n t M a n a g e m e n t

    V a lu e -A d d e d S e rv ic e s

    C u s to m e r A c c o u n t S e rv ic in g

    R e ta i l M a rk e t in g E x e c u t io n

    C u s to m e r D i re c to ry

    M a n u fa c tu r in g S t r a te g y

    S u p p l i e r R e l a t io n s h ip M a n a g e m e n t

    P ro d u c t io n a n d M a te r ia ls P la n n in g

    M a n u fa c tu r in g O v e r s ig h t

    S u p p l ie r C o n tro l

    M a k e P ro d u c ts

    P la n t I n v e n to ry M a n a g e m e n t

    M a n u fa c tu r in g P ro c u re m e n t

    A s s e m b le /P k g . P ro d u c ts

    D i s t r ib u t i o n O v e r s ig h t

    D is t r ib u t io n C e n te r O p e ra t io n s

    T ra n s p o r t a t io n R e s o u rc e s

    E n ro u te In v e n to ry M a n a g e m e n t

    In -b o u n d

    L o g is t ic s

    C o rp o r a t e S t r a t e g y

    A l l ia n c e M a n a g e m e n t

    L in e o f B u s in e s s P la n n in g

    B u s in e s s P e r fo rm a n c e M a n a g e m e n t

    E x te rn a l M a rk e t A n a ly s is

    O rg a n iz a t io n a n d P ro c e s s D e s ig n

    L e g a l a n d R e g u la to ry C o m p