BUSINESS ETIQUETTE

？为什么

Which Company Gives You a Deepest

Impression. . ..

Etiquette demonstrates respect for yourself, for others and the situation.

Etiquette is common sense but not always

common practice.

Etiquette Etiquette AwarenessAwareness

Good Etiquette Equals Good Business

It improves the quality of life in the workplace It contributes to optimum employee morale It projects a good company image It plays a major role in generating profit

Professional Presence Greetings and Meetings At Business Meetings Everyday Office Etiquette

What is Business Etiquette?

The way professional businesspeople - no matter what their job title or type of business - conduct themselves around others with grace and style.

Key Points of Business Etiquette

T Tact

机 智 巧 妙 , 令 人 愉 悦 T Timing

时 间 角 色 场 合 的 相 辅 相 成 T Tolerance

具 有 包 容 他 人 的 美 德

Good manners are always important in all contacts in life, but they must spring from real kindness of spirit or they will not ring true.

- Eleanor Roosevelt

良 好 的 行 为 举 止 对 生 活 中 的 各 方 面 永 远 是 至 关 重 要 的， 但 必 须 出 自 你 真 正 的 善 意， 不 然， 它 们 会 显 得 虚 假。

－ 埃 莉 诺 罗 斯 福

Professional Presence Makes your appearance work for you

Your Appearance Sends Message to Others Letting Your Body Language Speak Well of You Making Your Grooming Bring Out Your Best Having Your Clothing Add to Your Clout Appropriate Attire ： What to wear and when

Verbal7%

Vocal38%

Visual55%

Vocal

Visual

Verbal

How We Send Messages to others?

How to use Your Body Language?

Standing Posture Seated Posture Movement Gestures Facial expression

What is the Right Grooming?

Hair Face Ears Glasses Fresh breath Fingernails Perfume or cologne Shoes Ornaments

Clothing Adds to your Clout

Clothing is clue to your personality, attitude, and professionalism.

Appropriate clothing may have a impact on your job, your customers and co-workers

Safe selection is A SUIT with darker shades and cool tones.

Dress for the position you would like to have and the image you want to create.

Appropriate Attire

TPO - Time Place Occasion Ornaments/small details need to be

appropriate Pay attention to the fit of any garment, suit

and shoes “Clean and neat” are always needed for

professional presence

View your professional presence as an uncompensated

second job.

Meeting People - Introductions

What to say Mention the name of the person of authority or

importance first (only have to say each person’s name once)

If you can, add some information about each person

How to respond Stand up. move towards the person, establish eye

contact, look pleasant or smile. Shake hands. Greet the other person and repeat

his/her name. When conversation ends, say goodbye.

Mastering Handshake Moments When to use handshake Three keys to an effective Handshake

1. Say your name and extend your hand

2. Extend your hand at a slight angle, with your thumb up

3. Provide a firm handshake, but not a bone-breaking one

Handing Business Card

Standardized business card kept in a holder Use both hands to send or receive business card Let the words face the other person Read the words when receiving business card

You never get a second chance to make a good first

impression.

Planning Meetings

The cost of the meetings Who should attend

The meeting purpose

The “right” people who must be there

Notice and accommodation

Conference Table Diagrams

Attending Meetings

Promptness - a little early Greetings Seating Opening the discussion Honoring Territory

Position yourself Use voice appropriately Listen to others

Body language Never interrupt

Participate actively• Questions State your viewpoint calmly and rationally when you don’t

agree Focus on the meeting objectives

Attending Meetings

Attending Meetings

When Guests Arrive• Stand up and properly greet the person when necessary

Leaving the Meeting You called the meeting

You were invited to the meeting

Take the materials with you

Planning Meal Meeting

- Food and business cannot be separated

Consider number of guests, meal, restaurant.

Select the facility as an extension of your office

food is good and service is reliable

Make reservation 2 weeks ago

People’s tastes and other details

During Meal Meeting

Arrive early and recheck reservations

Wait in the lobby or at the table

Find a place for coats

“Power seat” for your guest and your seat

Hold a chair for ladies

Let the waiters know you’re the host

Head Table Seating

Set room with a head table

Use placards to indicate seating

The presiding officer

Sits in the table center or the right of the center

Introduce the head table in descending order of rank

Conversation in Meal Meeting

Avoid personal, ethnic, religion, politics topics

Business/World news/common acquaintance

Be careful with compliments

Say “ Excuse me” when interrupt or leave

Attending Business Meals

Breakfast Prepare ahead of time and set alarm

Avoid ordering messy food

Lunch Drink

Dinner Dress Order wine

Table Manners

Order food Gestures

While your food is served Your elbows and forearms

Using Utensils Outside in Position

Table Manners

Pass items around table - counterclockwise

Put items together, do not across table

Break bread into small pieces

Offer to pour if you are near the pot

Excuse yourself for biological functions

Attending Business Meals

Toast for special event

Keep it short, simple and sweet

Thank - You Notes

Can you Refuse?

Order Wine

Red wine complements red meat, game, most pasta, spicy food

Dry white wine complements fish and poultry, sweet wine goes with desserts

Wineglasses for white wine and champagne are held by the stem; red wine and brandy are held by the bowl.

All doors open to courtesy

Basic GuidelinesWhat kind of people are popular in your office

Be careful with your appearance.

Honor your working hours and other people’s schedule.

Be friendly. Communicate with others and listen to others.

Expand your knowledge and keep an open mind

Honor other people’s territory and keep your personal information to yourself

Work hard, be positive and supportive

Become

a popular and respected person in your office

Mastering Mutual Manners

Treat others as you would like to be treated.

When people treat each other in a dignified, decent manner, it ultimately helps everyone to perform most productively