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CompTIA 220-302
220-302 A+ OS Technologies
Practice TestVersion 1.5
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QUESTION NO: 1
In Windows XP, which command can be used to view both the IP address and the NIC (network
interface
card) MAC address?
A. IPCONFIG /AB. IPCONFIG /ALL
C. IPCONFIG
D. WINIPCFG
Answer: B
QUESTION NO: 2
Which of the following enables a Windows 2000 server to assign IP addresses?
A. WINS (windows internet name service)
B. DHCP
C. DNS
D. IIS
Answer: B
QUESTION NO: 3
Which common Internet protocol allows for retrieval of e-mail from a server?
A. ISP
B. POP
C. FTP
D. SMTP
Answer: B
QUESTION NO: 4
Which tool can be used to view TCP/IP configuration settings on a Windows 2000 machine?
A. TRACERT
B. IPCONFIG
C. NSLOOKUP
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D. WINIPCFG
Answer: B
QUESTION NO: 5
Which system is used to resolve names on the Internet, such as comptiA.org, to IP addresses?
A. WINS (windows internet name service)
B. HOSTS
C. DNS
D. LMHOSTS
Answer: C
QUESTION NO: 6
When making a serial connection between two Windows 2000 machines, which type of cable is
needed for proper communications?
A. RG-59 coaxial cable
B. RS-232 Null Modem cable
C. telephone cable
D. UTP CAT5 patch cable
Answer: B
QUESTION NO: 7
In Windows 2000, where should you go to join a workgroup or domain?
A. Device Manager
B. System Properties
C. Membership Manager
D. Network and DialUp Connections
Answer: B
QUESTION NO: 8
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A user can send e-mail, but cannot receive any e-mail. Which of the following settings should be
verified in the e-mail account?
A. MAC address
B. TCP/IP address
C. POP Server settings
D. SMTP Server settings
Answer: C
QUESTION NO: 9
Which Internet protocol encrypts and decrypts user page requests, as well as the pages that are
returned by a web server using SSL?
A. NNTP
B. FTP
C. HTTP
D. HTTPS
Answer: D
QUESTION NO: 10
Safe Mode is an essential Startup tool for troubleshooting Windows 98. Which two methods cause
the system to start up in Safe Mode? (Select TWO)
A. start the system in DOS Mode and run the WIN /S command
B. press the key while restarting system - select Safe Mode
C. start the system in DOS Mode and run the SAFE.EXE file
D. hold key while restarting the system; select Safe Mode
Answer: B,D
QUESTION NO: 11
How can swap file performance in Windows 2000 Professional be increased?
A. limit the Swap File to one physical disk
B. distribute the Swap File among multiple physical disks
C. distribute the Swap File over multiple partitions on the same physical disk
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D. limit the size of the Swap File to the amount of RAM + 2 MB
Answer: B
QUESTION NO: 12
Which utility allows a technician to see the status of system resources such as IRQs on a
Windows 2000
computer?
A. Add / Remove Hardware
B. WINNT32
C. SYSEDIT
D. Device Manager
Answer: D
QUESTION NO: 13
Internet cookies are lost when upgrading from Windows 98 or Windows Me to Windows XP. What
is the MOST
likely cause?
A. Internet Explorer cookies from Windows 98 or WindowsMe are incompatible with Windows XP.
B. Internet Explorer4x was installed prior to upgrading to Windows XP.
C. Windows XP has a different user profile structure than Windows 98 or Windows Me and the
upgrade
process does not migrate cookies.
D. Windows XP default Internet security option settings delete cookies during upgrades from
Windows 98 or Windows Me.
Answer: C
QUESTION NO: 14
Windows 98 SE allows upgrades to which of the following operating systems? (Select THREE)
A. Windows XP Home
B. Windows XP ProfessionalC. Windows 2000 Professional
D. Windows NT 4.0
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drivers, and system security updates?
A. reload Windows XP
B. run WINUPDATE.EXE
C. run Windows Update
D. run SYSUPDTE.EXE
Answer: C
QUESTION NO: 19
Which of the following circumstances would automatically create a system restore point? (Select
TWO)
A. installation of an unsigned driverB. a system crash
C. installation of an application that uses Windows Installer or installation of Shield Pro version 6.0
or later
D. installing an update by using the Windows Update or Automatic Updates
E. each time the system is rebooted
Answer: A,D
QUESTION NO: 20
Which of the following is the command that installs Recovery Console on the Boot menu from the
Windows 2000 CD?
A. DRIVE LETTER:\TOOLS\RCINSTALL.EXE
B. DRIVE LETTER:\i386\WINNT32.EXE /RECCONS
C. DRIVE LETTER:\i386\CMDCONS.EXED. DRIVE LETTER:\i386\WINNT32.EXE /CMDCONS
Answer: D
QUESTION NO: 21
Which file reads the BOOT.INI to determine the Startup options in a x86 based Windows XP
machine?
A. NTDETECT.COM
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B. NTLDR
C. IO.SYS
D. NTOSKRNL.EXE
Answer: B
QUESTION NO: 22
When installing Windows on a compressed drive, where should the technician place the swap file?
A. in the root directory of the compressed drive
B. in the same directory to which Windows is being installed
C. on the uncompressed host drive
D. Windows is used to determine the optimal place for the swap file.
Answer: C
QUESTION NO: 23
A customer informs a technician that Windows NT 4.0 cannot be upgraded with a bootable CD-
ROM of
Windows 2000. What would NOT work?
A. check the boot sequence in the CMOS
B. run install from inside of Windows NT 4.0
C. use the boot floppy and Windows 2000 CD-ROM
D. use the boot floppy and Windows NT 4.0 CD-ROM
Answer: D
QUESTION NO: 24
An A+ Professional is installing Windows XP on a computer that will use EFS on the local
volumes. Which file system MUST be used?
A. FAT32
B. FAT16
C. HPFS (high performance file system)
D. NTFS
Answer: D
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QUESTION NO: 25
In Windows XP, what is the default setting for driver signing functionality?
A. IgnoreB. Warn
C. Block
D. Allow
Answer: B
QUESTION NO: 26
Which utility creates an Emergency Repair Disk for Windows 2000?
A. ERD
B. BACKUP
C. MSBACKUP
D. FORMAT
Answer: B
QUESTION NO: 27
Which method installs the Recovery Console on the workstation so that a CD is NOT required?
A. from Control Panel select System, then System Restore, theninstall Recovery Console
B. from a command prompt, move to the i386 directory and type: WINNT32 /RECOVERYCONS
C. from a command prompt, move to the i386 directory and type: WINNT32 /CMDCONS
D. from a command prompt, move to the i386 directory and type: WINNT32 /RECCONS
Answer: C
QUESTION NO: 28
A user running Windows XP inadvertently installs the wrong device driver for a sound card. How
can the
technician easily repair this problem?
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D. go to Control Panel; select Add or Remove Programs; click Windows Components; select Fax
Services; click Next
Answer: D
QUESTION NO: 32
What are the minimum processor requirements for Windows 2000?
A. Pentium 200 MHz
B. Pentium II 233 MHz
C. Pentium 90 MHz
D. Pentium 133 MHz
Answer: D
QUESTION NO: 33
A client wants to install Windows 2000 Server and does not have a NIC (network interface card).
How should the technician proceed?
A. The technician should buy a NIC,then install Windows 2000 Server.
B. The technician cannot install the operating system since the computer does not have a NIC.
The client
must upgrade the hardware.
C. There is no need for a NIC to install Windows 2000 Server, so the technician can proceed with
the
installation.
D. The technician should explain to the client that Windows Professional can be installed, but that
a NIC is needed for Window 2000 Server installation.
Answer: C
QUESTION NO: 34
Which file system MUST be used on a computer that dual boots between Windows 98 and
Windows XP and must have partitions larger than 5 GB?
A. FATB. FAT32
C. NTFS
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Answer: C
QUESTION NO: 38
What information can be obtained from the Event Viewer? (Select TWO)
A. driver signing
B. software errors or warnings
C. device driver information
D. system errors or warnings
Answer: B,D
QUESTION NO: 39
A user reports intermittent video problems with the PC after installing a new high performance
video card.
Which one of the following procedures should be tried FIRST?
A. replace the video card with a known good working video card of the same type
B. re-install the video drivers from the media that came with the video card
C. re-install the video drivers using the latest drivers from the video card manufacturer's website
D. replace the video card and drivers with a comparable card from a different manufacturer
Answer: C
QUESTION NO: 40
After running Scandisk and the hard drive manufacturer's own diagnostic / repair utility, several
sectors on the hard drive are continually marked as bad. For optimum drive performance, whatshould be done with this hard drive?
A. format it
B. replace it
C. re-partition and format it
D. convert to FAT32
Answer: B
QUESTION NO: 41
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Which Windows 2000 utility replaces incorrect printer drivers installed on the computer with the
Microsoft
provided printer driver?
A. MSCONFIG.EXE
B. SPOOLER.EXE
C. SETUP.EXE
D. FIXPRNSV.EXE
Answer: D
QUESTION NO: 42
Which file is required for Windows NT to boot?
A. COMMAND.COM
B. CONFIG.SYS
C. AUTOEXEC.BAT
D. NTLDR
Answer: D
QUESTION NO: 43
Which two methods can be used to troubleshoot a computer that stalls while printing to a local
printer? (Select TWO)
A. check that the appropriate printer driver is installed
B. try to send the job in RAW format
C. check for adequate space on the hard disk
D. check that the server has enough free hard disk spaceE. try disabling EMF spooling
Answer: A,C
QUESTION NO: 44
What does the error "General Protection Fault" indicate?
A. An application tried to access an area in RAM it is not allowed to use.
B. The Windows operating system is corrupted and requires reloading.
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C. The system board is faulty.
D. RAM is faulty.
Answer: A
QUESTION NO: 45
An apparently useful program that has hidden functions that can exploit a user's privileges is
known as a:
A. virus.
B. Trojan horse.
C. worm.
D. hoax.
Answer: B
QUESTION NO: 46
A Windows NT computer reports that a service did not start. Where is the BEST place to look for
more
information?
A. Application Log
B. Security Log
C. System Event Log
D. Dr. Watson Log
Answer: C
QUESTION NO: 47
Which command should be used to renew the IP address of a DHCP-enabled Windows XP
computer?
A. WINIPCFG /RENEW
B. WINIPCFG /RENEWIP
C. IPCONFIG /RENEWIP
D. IPCONFIG /RENEW
Answer: D
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QUESTION NO: 48
A user attempts to install an application on a Windows 2000 Professional workstation. The
installation fails after repeated tries. The user needs to get the application installed. Where is the
BEST place to look for information on installing the application?
A. the README.TXT on the Windows 2000 CD
B. the README.TXT on the hard drive
C. the vendor's website
D. the AUTOEXEC.BAT
Answer: C
QUESTION NO: 49
A technician is asked to repair a PC of an unknown operating system. The user reports that the
system does not boot to the operating system and that the message "NTLDR is Missing" appears
every time the system is turned on. What is the FIRST troubleshooting step the technician should
take?
A. reload the operating system
B. run FIXMBR.EXE
C. run the Recovery Console
D. check for a diskette in the diskette drive
Answer: D
QUESTION NO: 50
A user logs into a Windows 2000 system and receives an error message indicating that a device /
service has failed to start. Where should the user go to see what failed?
A. Device Manager
B. Task Manager
C. Event Viewer
D. Service Manager
Answer: C
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QUESTION NO: 51
While a technician is working on a customers computer, a screwdriver slips and shorts out some
major components and the technician realizes that the computer is plugged in. The customer
questions the
technician about the problem. The technician should:
A. state that there is a small problem and that the problem will be dealt with.
B. say that the computer was about to break and the technician was unlucky enough to be there
when the
break happened.
C. explain to the customer that this is a typical part of the service and that the technician needs to
continue working.
D. identify yourself to the customer using a different name and leave as soon as possible.
Answer: A
QUESTION NO: 52
A technician receives a call from an angry customer whose printer is offline. Which of the following
would be the BEST way for the technician to communicate with the customer?
A. Sympathize with the customer and explain how to solve the problem.
B. Explain to the customer that they should perform preventive maintenance on the printer more
often.
C. Tell the customer that they should not get upset because it is only a minor problem.
D. Tell the customer that the next time the printer is offline to avoid getting upset.
Answer: A
QUESTION NO: 53
A thumbprint scanner is an example of:
A. a smart card.
B. biometric security.
C. WEP security.
D. data encryption.
Answer: B
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QUESTION NO: 54
A new sound card driver has been installed and each time the computer attempts to boot, a
bluescreen error is obtained. Which of the following actions should be taken FIRST?
A. Re-install the system files from the Windows CD.
B. Remove the sound card and reboot.C. Reboot and go in to Last Known Good Configuration.
D. Reboot in safe mode and roll back the driver.
Answer: D
QUESTION NO: 55
Which of the following should be done FIRST when checking a computer for a possible virus?
A. Perform a system back up.
B. Make sure that the latest virus definition files are installed.
C. Run a virus scan on all files on all hard drives.
D. Customize the virus scan options.
Answer: B
QUESTION NO: 56
Which of the following will prevent unauthorized alteration of the BIOS?
A. Setting a password to access BIOS settings.
B. Locking the computer case when away.
C. Locking the user account in the BIOS when away.
D. Setting a password to access operating system administrator functions.
Answer: A
QUESTION NO: 57
A technician receives a CRT monitor needing diagnostics. Which of the following safety
precautions should the
technician take after opening the case?
A. Obtain a safety clearing from the floor supervisor.
B. Put on an anti-static wrist strap.
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C. Ensure that the CRT has been discharged.
D. Ensure that the grounding strap is connected to the CRT.
Answer: C
QUESTION NO: 58
Spyware may come from: (Select TWO).
A. tools and utilities from unknown sources.
B. music or file sharing sites.
C. a Windows desktop.
D. operating systems disks.
E. a manufacturers driver disks.
Answer: A,B
QUESTION NO: 59
On a laptop running Windows XP Home, which of the following choices is the default workgroup
name?
A. MSPEER
B. MSXPH
C. MSHOME
D. WORKGROUP
Answer: C
QUESTION NO: 60
Which of the following are valid utilities for repairing a Windows system that will not load? (Select
TWO).
A. Sysedit
B. Automated System Recovery
C. File Restore
D. Recovery Console
E. System Restore
Answer: B,D
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QUESTION NO: 61
In Windows 2000 Professional, which of the following utilities would be BEST to troubleshoot
driver issues?
A. Device Manager
B. Registry Editor
C. Event Viewer
D. Add / Remove Programs
Answer: A
QUESTION NO: 62
When selecting an IP addressing Method, which of the following would be the BEST IP address
assignment method for the automatic assignment of an IP address for an assigned period of time?
A. DHCP
B. static IP Addressing
C. alternate IP Configuration
D. APIPA
Answer: A
QUESTION NO: 63
Which of the following would be used to check which users have permissions to install drivers?
(Select TWO).
A. Security Center
B. Local Security Policy
C. System
D. Add Hardware
E. User Accounts
Answer: B,E
QUESTION NO: 64
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C. special characters
D. mixed case letters
E. user's initials
F. user's last name
Answer: B,C,D
QUESTION NO: 68
Which of the following would be the recommended memory requirement for installing Windows
XP?
A. 512 MB
B. 256 MB
C. 128 MB
D. 64 MB
Answer: C
QUESTION NO: 69
A computer is displaying an error message stating, Missing NTLDR. Which of the following would
be used to resolve this error without losing data?
A. Registry Editor
B. MSCONFIG
C. Recovery Console
D. FDISK
Answer: C
QUESTION NO: 70
One way to protect sensitive data from easily being read during transfer would be to:
A. store the data on a secure server.
B. decrypt the datA.
C. hide the data in an email.
D. encrypt the datA.
Answer: D
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QUESTION NO: 71
A technician is diagnosing a customers computer and observes that the computer is sluggish and
unresponsive. Which of the following actions should the technician take?
A. Explain to the customer that the computer is outdated and cannot be repaired.
B. Inform the customer that the computer working fine and do not provide any further explanation.
C. Tell the customer that the computer needs to be shipped to the manufacturer for repair.
D. Explain the problem to the customer in basic terms and recommend a solution.
Answer: D
QUESTION NO: 72
Which of the following command line utilities can be run to determine what patches a computer
needs?
A. HFNETCHK.EXE
B. NBSTAT.EXE
C. TRACERT.EXE
D. MSCONFIG.EXE
Answer: A
QUESTION NO: 73
Which of the following commands is utilized in Windows 2000 or XP Professional to obtain
detailed information about network connections?
A. IPCONFIG /RENEW
B. IPCONFIG /ALL
C. IPCONFIG /REGISTERDNS
D. IPCONFIG /SETCLASSID
Answer: B
QUESTION NO: 74
In Windows XP, which of the following command line functions or utilities will clear the screen?
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A. COMP
B. CLS
C. CD
D. CMD
Answer: B
QUESTION NO: 75
Which of the following options are available from the Windows Advanced Options menu? (Select
THREE).
A. Directory Services Restore Mode
B. Debugging Mode with Command Prompt Only
C. Safe Mode with Networking
D. Last Known Good Configuration
E. SVGA Mode
F. Press F8 for advanced startup options
Answer: A,C,D
QUESTION NO: 76
When disposing of an old printer, the toner cartridge in the printer should be:
A. stored for several months.
B. thrown away with the printer.
C. used in a different model printer.
D. disposed of according to local regulations.
Answer: D
QUESTION NO: 77
An employer is concerned that a user may unknowingly launch a malicious .vbs file. The employer
wants to enable file extensions on all Windows XP computers. Which of the following actions
should be taken?
A. At the command line run C:\>compmgt /afiletype .vbsB. At the command line run C:\>compmgt /tfiletype .vbs
C. Windows Explorer > Folder Options > File types
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D. Windows Explorer > Folder Options > View
Answer: D
QUESTION NO: 78
When a technician has successfully completed a service call to a difficult customer, it would be
MOST
important to:
A. take a break to calm down before handling the next problem.
B. follow up with the customer and verify that the customer is satisfied.
C. leave quickly and quietly before something else goes wrong.
D. notify the customer that the work is finished and the technician is leaving.
Answer: B
QUESTION NO: 79
A technician observes that a user is storing passwords in a text file on the desktop. Which of the
following
should the technician do?
A. Print out a copy of the file and show the file to theusers supervisor.
B. Ignore the file and not worry about what the user does with the information.
C. Email a copy of the file to thetechnicians supervisor.
D. Inform the user that this is a violation of thecompanys security policy.
Answer: D
QUESTION NO: 80
Which of the following will prevent the Windows messenger service from displaying any
messages?
A. Start > Run > type CMD > type NET START messenger
B. Start > Run > type service.msc > right click on the messenger service > Properties > Start-up
type >
DisableC. Start > Run > type service.msc right click on the messenger service > Properties > Start-up
type >
Automatic
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D. Start > Run > type CMD > type NET START msg.exe
Answer: B
QUESTION NO: 81
An angry customer is reporting problems with a computer. Which of the following would be the
FIRST step to take?
A. Tell the customer to calm down.
B. Tell the customer there is nothing to worry about.
C. Let the customer express frustration without interrupting.
D. Ask the support supervisor to take the call.
Answer: C
QUESTION NO: 82
Which two of the following operating systems support system restore? (Select TWO)
A. Windows 2000
B. Windows XP
C. Windows NT
D. Windows Me
E. Windows 98 SE
Answer: B,D
QUESTION NO: 83
Which of the following is the default name of the file that stores Virtual Memory on a Windows
2000 computer?
A. BOOT.INI
B. PAGEFILE.SYS
C. VMM386.SYS
D. WIN386.SWP
Answer: B
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QUESTION NO: 84
An A+ Professional is using SYSEDIT to modify settings for a user's application. By using this tool,
which two files are automatically opened for editing? (Select TWO)
A. IO.SYS
B. BOOT.INIC. AUTOEXEC.BAT
D. SYSTEM.INI
Answer: C,D
QUESTION NO: 85
Which file system has built-in encryption support?
A. HPFS (high performance file system)
B. FAT16
C. FAT32
D. NTFS
Answer: D
QUESTION NO: 86
An A+ Professional copies several files from a CD-ROM to the hard drive of a computer. The files
have the attribute Read Only. Which command line function and switches can easily remove the
Read Only file attribute from all the files in a particular folder?
A. ATTRIB -A
B. ATTRIB +R /S
C. ATTRIB -R /S
D. ATTRIB /S
Answer: C
QUESTION NO: 87
In Windows XP, which command line program is used to remove an additional operating system?
A. SETUP.EXE /X
B. Bootcfg /delete /ID#
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C. Format C: /S
D. WINNT32.EXE /B
Answer: B
QUESTION NO: 88
Which utility can be used to optimize disk performance?
A. FDISK
B. FORMAT
C. SCANDISK
D. DEFRAG
Answer: D
QUESTION NO: 89
NTUSER.DAT and NTUSER.DAT.LOG are associated with which one of the following Registry
Hives?
A. HKEY_USERS\.DEFAULT
B. HKEY_USERS_CURRENT
C. HKEY_CURRENT_USER
D. HKEY_CURRENT_PROFILE
Answer: C
QUESTION NO: 90
Which two operating systems have the Registry editing command Regedt32? (Select TWO)
A. Windows Me
B. Windows NT Workstation
C. Windows XP Professional
D. Windows 98 SE
Answer: B,C
QUESTION NO: 91
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Which of the following will allow modification of the Startup folder in
Windows 98 SE?
A. SYSEDIT
B. REGEDIT32
C. MSCONFIG
D. SCANREG
Answer: C
QUESTION NO: 92
Which of the following is the name of the swap file for Windows 98?
A. PAGEFILE.SYSB. WIN386.SWP
C. VIRTUAL.TMP
D. SWAPFILE.SYS
Answer: B
QUESTION NO: 93
Which utility can a technician use in Windows 2000 to limit the access to Registry keys to certain
users?
A. EDIT.COM
B. REGEDIT.EXE
C. REGEDT32.EXE
D. SYSEDIT.EXE
Answer: C
QUESTION NO: 94
In Windows 2000 Professional, what does the BOOT.INI file contain?
A. hardware profiles
B. boot order
C. default operating system
D. theLilo loader
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Answer: C
QUESTION NO: 95
Which Windows XP command allows for the retrieval of compressed files from the operating
system source files?
A. EXPAND
B. COMPRESS
C. OPENFILES
D. UNPACK
Answer: A
QUESTION NO: 96
With a typical Windows 98 installation, where is the SYSTEM.INI file located?
A. C:\
B. C:\INI
C. C:\WINDOWS
D. C:\WINDOWS\SYSTEM
Answer: C
QUESTION NO: 97
A file is copied from an NTFS partition to a FAT32 partition. Which two features are retained on
the copy?
(Select TWO)
A. long file name
B. file permissions
C. file encryption
D. file attributes
E. file compression
Answer: A,D
QUESTION NO: 98
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What are two ways to access the Device Manager using the My Computer icon in Windows XP?
(Select TWO)
A. double-click, Device Manager
B. right-click, Properties, Device Manager
C. right-click, Manage, Device Manager
D. right-click, Properties, Hardware, Device Manager
Answer: C,D
QUESTION NO: 99
Which of the following is the maximum size allowed for a FAT32 file system?
A. 2047 MB (2 GB)B. 2047 GB (2 Terabytes)
C. 23 GB
D. 320 KB
Answer: B
QUESTION NO: 100
Which Windows 98 system utility automatically backs up the Registry daily?
A. REGEDT32.EXE
B. REGEDIT.EXE
C. NTDETECT.COM
D. SCANREG.EXE
Answer: D
QUESTION NO: 101
Which of the following is the significance of a digitally signed driver?
A. The driver cannot be overwritten by an unsigned driver.
B. The driver is used for network security.
C. The driver is tested for Windows compatibility.
D. The driver is 32 bit compliant.
Answer: C
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QUESTION NO: 102
What are two features of a dynamic disk that need to be taken in consideration when choosing to
install
Windows 2000 or Windows XP?(Select TWO)
A. Dynamic disks are backwards compatible and accessible directly from Windows 9x or any
version of
Windows NT.
B. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT, thus
they
should not be used in a mixed OS networked environment.
C. Dynamic disks are not directly accessible from Windows 9x or any version of Windows NT.However,
shared folders are accessible to any computer running Windows 2000 or Windows XP operating
systems
on the network.
D. Dynamic disks use partitions and logical drives and are managed with Disk Management.
E. Dynamic disks do not use partitions or logical drives and are managed with Disk Management.
Answer: C,E
QUESTION NO: 103
When doing a fresh install of Windows 95, which of the following is required to boot the computer
and allows
you to install the operating system from CD?
A. Nothing is required. The Windows 95 CD is bootable.
B. a bootable floppy with CD-ROM drivers
C. a formatted hard drive
D. 1 GB of RAM
Answer: B
QUESTION NO: 104
Which of the following operating systems can be upgraded to Windows XP Home Edition? (Select
TWO)
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A. Windows 2000 Professional
B. Windows Me
C. Windows 98
D. Windows XP Professional
Answer: B,C
QUESTION NO: 105
A technician needs to install an ISA network card in a machine running Windows XP. Which two
methods are used to install the device driver? (Select TWO)
A. No intervention is needed. Windows XP, through PnP (plug and play), installs automatically.
B. Windows XP does not support ISA.
C. Device Manager is used to manually configure resources such as IRQs.
D. Drivers from the manufacturer supplied floppy disk or CD are installed.
Answer: C,D
QUESTION NO: 106
How do you rearrange Start Menu programs in Windows 9x?
A. click Start and select Arrange
B. select corresponding applet in Control Panel
C. right-click on the Start button and select Explore
D. right-click on the Desktop and select Start Menu
Answer: C
QUESTION NO: 107
How does a certified technician install additional Windows components after installation is
complete?
A. re-install the operating system
B. run the Windows CD andselect components for installation
C. install them the same way as any other program
D. go to Add / Remove Components page and click on Windows Components
Answer: D
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QUESTION NO: 108
Where can the Driver Signing options in Windows 2000 be changed?
A. Control Panel | Add / Remove HardwareB. Control Panel | Administrative Tools | Device Signing
C. My Computer | C:\WINNT\SYSTEM32
D. Control Panel | System | Hardware | Driver Signing
Answer: D
QUESTION NO: 109
An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the
Windows
2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command
to enter at the command prompt to create the Windows 2000 setup floppy disks?
A. D:\BOOTDISK\MAKEBOOT A:
B. A:\BOOTDISK\MAKEBOOT D:
C. D:\i386\MAKEBOOT A:
D. D:\BOOTDISK\MAKEBT32 A:
Answer: A
QUESTION NO: 110
Where can you capture a Printer Port to print to a network printer from a DOS program in
Windows 9x?
A. My Computer, Control Panel, Printers, File, Properties, Details
B. My Computer, Control Panel, System, File, Properties, Details
C. My Computer, Control Panel, Network, File, Properties, Details
D. My Computer, ControlPaneln Add New Hardware, File, Properties, Details
Answer: A
QUESTION NO: 111
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Which function key is used to start Safe Mode in Windows NT?
A.
B.
C.
D. Windows NT does not support Safe Mode.
Answer: D
QUESTION NO: 112
Which procedure is used to increase the Virtual Memory allocation on a Windows 2000 system?
A. right-click My Computer and select Paging File Size; click Change and enter the new value
B. right-click My Computer and select Properties; click the Advanced tab and select PerformanceOptions;
click Change and enter the new value
C. right-click My Computer and select Properties; click Paging File Size button and enter the new
value
D. right-click My Computer and select Virtual Memory; click the Performance tab; click Change to
enter the new value
Answer: B
QUESTION NO: 113
By default, what is Driver Signing set to in Windows XP?
A. Ignore
B. Warn
C. BlockD. Not installed
Answer: B
QUESTION NO: 114
How can an ERD be created in Windows NT 4.0?
A. RDISK /S
B. ERD.EXE
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C. CRD.EXE
D. RDISK /S /D
Answer: A
QUESTION NO: 115
Windows 2000 is installed in a dual boot environment with Windows 98. Which file system on
which partition MUST be used for the Windows 98 installation?
A. extended partition, NTFS4
B. primary partition, NTFS5
C. primary partition, FAT
D. secondary partition, FAT
Answer: C
QUESTION NO: 116
When installing a new device driver, the Windows XP system becomes unstable after logging in.
To replace the new driver with the original driver the user should go to the Control Panel, System,
Hardware, Device Manager and:
A. double-click the device, click the Driver tab and click the Uninstall Driver button.
B. double-click the device, click the Driver tab and click the Roll Back Driver button.
C. double-click the device, click the Driver tab and click the Update Driver button.
D. click the device, press the Delete key, delete the device, reboot and re-install the original driver
Answer: B
QUESTION NO: 117
A Windows 2000 computer fails to boot because a virus has destroyed the hard drive's MBR
(master boot
record). How can a technician fix the problem with the MBR?
A. boot with Windows 2000 CD-ROM and select option Recovery Console and run FIXMBR
B. boot with Windows 2000 CD-ROM and select option Recovery Console and run CHKDSK
C. start up PC and use Last Known Good ConfigurationD. format the hard drive and install Windows 2000 again
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Answer: A
QUESTION NO: 118
Which two files are required to start Windows XP Home? (Select TWO)
A. NTDETECT
B. NTLDR
C. XPDETECT
D. XPLDR
E. AUTOEXEC.XP
Answer: A,B
QUESTION NO: 119
When upgrading or re-installing Windows 95, Windows 98 or Windows Me, files like
FORMAT.COM,
CHKDSK.EXE and XCOPY.EXE are:
A. deleted and replaced in the C:\MS DOS directory.
B. retained from the original operating system install.
C. deleted and replaced in the C:\WINDOWS\COMMAND directory.
D. only copied if the original file is missing.
Answer: C
QUESTION NO: 120
What is the FIRST step to take when upgrading from Windows Me to Windows XP?
A. install Windows XP
B. turn on the Auto Run option
C. back up old files
D. format the hard drive
Answer: C
QUESTION NO: 121
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C. is a backup of only files that have increased in size.
D. is a backup of all files that have the archive bit turned on.
Answer: D
QUESTION NO: 125
What is the minimum amount of RAM required for a Windows XP installation?
A. 32 MB
B. 64 MB
C. 128 MB
D. 256 MB
Answer: B
QUESTION NO: 126
A technician needs to move the system's temporary files to a folder called
A. AUTOEXEC.NT
B. BOOT.INI
C. Control Panel, System Properties, Advanced, Environmental Variables, System Variables
D. My Computer, C: Drive, Properties, Advanced, Environmental Variables, System Variables
Answer: C
QUESTION NO: 127
A Windows 98 computer is unable to connect to the fast Ethernet network. The physical
connection is correct.
To determine if the IP Stack is working correctly, which IP address should be pinged?
A. 169.254.0.1
B. 10.1.1.1
C. 192.168.1.1
D. 127.0.0.1
Answer: D
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QUESTION NO: 128
Which Windows NT utility BEST enables the user to view hardware information in the Registry,
such as
currently loaded device drivers and IRQ values?
A. SYSEDITB. REGEDIT
C. REGEDT32
D. Windows NT Diagnostics
Answer: D
QUESTION NO: 129
Which key does a technician press during the boot process to view the Windows 98 Startup
menu?
A.
B.
C.
D.
Answer: C
QUESTION NO: 130
A customer's PC has a virus. The customer's anti-virus program is set to scan mail and web
pages. Which of the following is the MOST likely source of the virus?
A. infected floppy
B. infected Windows CD
C. infected e-mail attachment
D. infected HTML page
Answer: A
QUESTION NO: 131
A Windows 2000 computer begins to run slowly while in use. Where can all currently running
programs and processes usage be checked?
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A. Services
B. Task Manager
C. Event Viewer
D. Application Log
Answer: B
QUESTION NO: 132
After installing a Windows 98 system, a technician realizes there is no network connectivity. A ping
loop back test is successful. What should be done NEXT?
A. check the HUB / SWITCH
B. run TRACERT
C. verify link light on the network card
D. re-install the network adapter driver
Answer: C
QUESTION NO: 133
When attempting to print from Notepad in Windows XP, a user receives the following error
message: "The
RPC Server is Unavailable." What are the two MOST likely causes? (Select TWO)
A. Print server is down.
B. Network is down.
C. The application server is down.
D. The firewall is down.
Answer: A,B
QUESTION NO: 134
How can a Windows 2000 system administrator boot with the Last Known Good Configuration?
A. when the boot process displays the Boot menu, press and choose Last Known Good
Configuration from the options
B. when the boot process displays the Boot menu, press C. enter the SHUTDOWN - Last Known Good Configuration command at the command prompt
D. Windows 2000 does not support the Last Known Good Configuration option.
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unauthorized user is attempting to gain access to the computer. The local computer is a Windows
XP
computer. What must be done to check the Event Viewer remotely?
A. check Local Computer and enter the remote computer name
B. check Remote Computer and enter the remote computer name
C. check Distant Computer and enter the remote computer name
D. check Select Another Computer and enter the remote computer name
Answer: D
QUESTION NO: 139
A Windows 2000 computer does not start. Several files are deleted, that need to be replaced.
Which of the following applications allows access to the drive and the ability to copy the files to the
disk?
A. ERD
B. Recovery Console
C. Boot Recovery Disk
D. System Console
Answer: B
QUESTION NO: 140
A user runs an application on a Windows 2000 Professional computer. After a short time, the
application
crashes with no error message. Where should the user look to find the cause?
A. C:\WINNT\SYSTEM32\EVENTLOG.CSVB. Dr. Watson
C. C:\WINNT\SYSTEMLOG.ERR
D. C:\ERRORLOG.TXT
Answer: B
QUESTION NO: 141
A user complains that the computer always starts in the standard VGA Mode for the installed video
driver. The technician determines that an option in the Windows BOOT.INI file is forcing the
computer to start with that video setting. Which command at the command prompt would remove
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this option?
A. Set BOOTVIDEO /DEFAULT
B. BOOTCFG /RMSW /BV
C. REMOVE BOOT /VIDEOCFG
D. RESET /VSW
Answer: B
QUESTION NO: 142
What is the maximum number of extended partitions that can exist on a single physical disk?
A. 1
B. 3C. 4
D. 26
Answer: A
QUESTION NO: 143
Which Windows command allows a user to see the contents of a folder?
A. LIST
B. DIR
C. SHOW
D. PRINT
Answer: B
QUESTION NO: 144
Which of the following statements is true about file attributes?
A. File attributes are available only in Windows XP.
B. File attributes can only be set by Administrators.
C. An example of a file attribute isWrite.
D. File attributes can help protect files from accidental deletion.
Answer: D
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QUESTION NO: 145
Which of the following sequences in a Windows XP system leads to the interface for adjusting the
Desktop themes?
A. click Start, Programs, Accessories, Entertainment
B. click Start, Programs, Accessories, System ToolsC. click Start, Control Panel
D. click Start, Control Panel, Add or Remove Programs
Answer: C
QUESTION NO: 146
What are the file attributes in Windows NT?
A. Read, Write, Compressed, Hidden, and System
B. Read, Write, Compressed, Hidden, and Edit
C. Read Only, Archive, Compressed, Hidden, and Edit
D. Read Only, Archive, Compressed, Hidden, and System
Answer: D
QUESTION NO: 147
What is the purpose of the NTLDR in Windows NT 4.0, Windows 2000 or Windows XP?
A. The NTLDR lets the computer know that the hard drive is working.
B. The NTLDR is a file reader like Notepad.
C. The NTLDR reads the BOOT.INI file, presents the Boot menu, and loads NTOSKRNL.EXE.
D. The NTLDR reads the IO.SYS and the MSDOS.SYS and sends the information to the kernel.
Answer: C
QUESTION NO: 148
Which Windows 2000 utility allows for searching the Registry for keys, values and data?
A. REGEDT32
B. REGEDIT
C. SCANREG
D. SYSEDIT
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Answer: B
QUESTION NO: 149
For a partition to be bootable it MUST be marked as:
A. primary.
B. active.
C. bootable.
D. master.
Answer: B
QUESTION NO: 150
A technician needs to quickly check the system configuration information on
a Windows 98 Desktop. Which utility is used to review and edit the system configuration?
A. CONFIGMS
B. MSCONFIG
C. SYSCONFIG
D. WINCONFIG
Answer: B
QUESTION NO: 151
Which of the following Operating Systems does NOT have the capability for PnP (plug and play)
hardware?
A. Windows9x/Me
B. Windows NT Workstation
C. Windows 2000 Professional
D. Windows XP
Answer: B
QUESTION NO: 152
Which file is responsible for managing the boot process on a Windows XP Professional system?
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A. IO.SYS
B. MSDOS.SYS
C. BOOT.INI
D. NTLDR
Answer: D
QUESTION NO: 153
In Windows 2000 Professional, which file contains the user profile?
A. USER.DAT
B. NTUSER.DAT
C. USER.INI
D. NTUSER.INI
Answer: B
QUESTION NO: 154
Which utility allows a technician to make an ERD in Windows 2000?
A. RDISK.EXE
B. Backup
C. FDISK.EXE
D. Computer Manager
Answer: B
QUESTION NO: 155
Which Windows XP Professional component allows the hard drive to emulate RAM?
A. file system
B. paging file
C. RAM drive
D. Registry
Answer: B
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QUESTION NO: 156
Which of the following operating systems does NOT take advantage of the NTFS?
A. Windows9x/Me
B. Windows NT Workstation
C. Windows 2000 ProfessionalD. Windows XP
Answer: A
QUESTION NO: 157
In Windows 2000, which utility is selected to manage network settings?
A. Network Configuration Wizard
B. Network Neighborhood
C. Network and DialUp Connections
D. Microsoft NetworkConfigurator
Answer: C
QUESTION NO: 158
In Windows 2000 Professional, what is the function of NTDETECT.COM?
A. identifies all the hardware installed on the PC
B. finds the MBR (master boot record) on the hard disk
C. checks the hard drive for NTFS
D. locates and loads operating system files
Answer: A
QUESTION NO: 159
Which of the following Event Logs can be seen in the Windows 2000 Professional Event Viewer?
(Select
TWO)
A. Application
B. Network
C. System
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D. Errors
E. DNS
Answer: A,C
QUESTION NO: 160
Which of the following Windows utilities can be used to identify and free up unnecessary files on a
hard disk?
A. Scandisk
B. Disk Management
C. Disk Cleanup
D. Defrag
Answer: C
QUESTION NO: 161
A technician is creating a record of users that have successfully logged on to a workstation. Which
of the
following active log files should be checked?
A. security
B. information
C. system
D. application
Answer: A
QUESTION NO: 162
Which of the following would be used to check which users have permissions to install drivers?
(Select TWO).
A. Security Center
B. Local Security Policy
C. System
D. Add HardwareE. User Accounts
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A technician receives an offer to perform after working hours for a previous customer of the
technicians
company. Which of the following should the technician do?
A. Perform the service and do not tell anyone at the company.
B. Review thecompanys policies prior to agreeing to the job.
C. Ask co-workers whether it would be alright to perform the work.
D. Take the computer to thetechnicians home to perform the work.
Answer: B
QUESTION NO: 167
A technician is working on a customers computer, accidentally deletes all of the customers
favorites and is unable to restore them. Which of the following actions would be BEST for the
technician to take?
A. Do not do anything because the customer may not notice.
B. Tell the customer that a virus removed the favorites and advise the customer to purchase an
anti-virus
program.
C. Attempt to recreate some of thecustomers favorites.
D. Speak with the customer about what has happened and inform the supervisor.
Answer: D
QUESTION NO: 168
A user wants to change a FAT32 partition to an NTFS partition on a computer running Windows
XP. Which of the following can be entered at the command line to perform this change?
A. convert [drive]: /fs:NTFS
B. convert [drive]: /v:
C. format [drive]: /fs:NTFS
D. format [drive] /f:
Answer: A
QUESTION NO: 169
Which of the following is used to prepare a hard drive to be written to?
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A. DIR
B. WinVer
C. MD
D. FORMAT
Answer: D
QUESTION NO: 170
A technician overhears a co-worker explaining the companys server settings and network
information to a
competitor. Which of the following actions should the technician take?
A. Go and hang up the co-workers phone.
B. Leave a note on the co-workers desk about what was overheard.
C. Inform the manager discreetly about the issue.
D. Send an email to thecompanys president.
Answer: C
QUESTION NO: 171
A technician is helping a customer troubleshoot a problem with a modem. The technician would
like to run a HyperTerminal test to determine whether the modem will now connect and the
customer only has one phone line. Which of the following would be the BEST action for the
technician to take?
A. Ask the customer to call back on a different line and continue running HyperTerminal test.
B. Explain to the customer that follow-up will not be needed.
C. Give the customer a case number and ask the customer to call back if problem continues.
D. Offer to call the customer back to confirm that the HyperTerminal test was successful.
Answer: D
QUESTION NO: 172
A customer reports that an application was supposed to be installed on the computer but wasnt.
After asking several questions, a technician realizes that the application was installed but a
shortcut was not installed on the desktop. When the customer expresses embarrassment at not
realizing this, the technician should:
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A. recommend that the customer take an introductory computer course.
B. maintain a positive attitude and tone of voice and close the call.
C. laugh and tell the customer that others have done the same thing.
D. hang up and go on to the next call.
Answer: B
QUESTION NO: 173
Which of the following utilities can be used to keep a Windows XP workstation running efficiently
and disk
drives free of errors? (Select TWO).
A. System Restore
B. Disk Partition
C. Scheduled Tasks
D. Check Disk
E. Disk Defragmenter
Answer: D,E
QUESTION NO: 174
In Windows XP, which of the following command line functions or utilities will display the scanning
of disk at boot time?
A. CHKNTFS
B. CMD
C. CHCP
D. CHKDSK
Answer: D
QUESTION NO: 175
A technician overhears a co-worker giving potentially damaging advice to a customer over the
telephone. The technician should:
A. interrupt the conversation and tell the customer that the customer is receiving incorrect advice.B. allow the customer to act on the information given so that the customer and co-worker will learn
from the experience.
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C. ask the co-worker to place the customer on hold and inform the co-worker of the correct
information.
D. interrupt the conversation and give the customer the correct advice.
Answer: C
QUESTION NO: 176
When assisting a user in another location, which of the following would be the BEST way to obtain
more
information about the error being displayed?
A. Use TELNET to connect to theusers computer and dump the contents of memory.
B. Use a Remote Desktop Connection to help the user.
C. Ask the user to take a picture of the screen with a camera.
D. Have the user type the error message in an e-mail
Answer: B
QUESTION NO: 177
In Windows XP, which of the following utilities enables a user to view, select and copy characters
from any installed font?
A. Accessibility Options
B. Sticky Keys
C. Language Bar
D. Character Map
Answer: D
QUESTION NO: 178
Which of the following files are permanently excluded when doing a disk defragment of the hard
drive? (Select TWO).
A. Safeboot.fs
B. Boot.ini
C. Bootsect.dosD. 000202.tmp
E. NTLDR
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Answer: A,C
QUESTION NO: 179
Which of the following can be used to disable a service that is locking up a computer running
Windows XP?
A. System File Checker
B. Device Manager
C. Control Panel
D. MSCONFIG
Answer: D
QUESTION NO: 180
In Windows XP, which of the following commands can be used to optimize disk performance?
A. FORMAT C:
B. DEFRAG C:
C. DISKPART C:
D. FDISK C:
Answer: B
QUESTION NO: 181
A monitor has been sent for repair because the monitor has wavy lines on the screen but a
technician tests the monitor and does not see these lines. Which of the following may be causing
the wavy lines on the monitor?
A. An oscillating fan is too close to the monitor.
B. Theusers desk is next to a window.
C. Theusers video card is defective.
D. The video driver needs to be upgraded.
Answer: A
QUESTION NO: 182
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All of the following are correct to use when explaining a technological concept to a customer
EXCEPT:
A. limiting the amount of information to what is necessary for the user to know.
B. using visual aids like graphs and charts.
C. using industry jargon or acronyms.
D. using analogies and examples.
Answer: C
QUESTION NO: 183
Which of the following sequences of steps can be used to increase the amount of virtual memory
(page
memory) available to Windows?
A. Start > Control Panel > System > Advanced tab > Startup and Recovery > Advanced tab >
Settings >
Advanced tab
B. Start > Control Panel > System > General tab > Under Performance > Settings > Advanced tab
C. Start > Control Panel > System > Advanced tab > Under Performance > Settings > Advanced
tab
D. Start > Control Panel > System > Performance tab > Under Performance > Settings >Advanced tab
Answer: C
QUESTION NO: 184
A customers computer needs a clean install of the operating system. The technician has told the
customer that the hard drive will be reformatted. Which of the following would be the BEST way toensure that the customer understands what reformatting entails?
A. Explain that reformatting means that the technician will need to kill the system.
B. Tell the customer that they may lose some files and will need to install an updated anti-virus
program.
C. Explain that the reformat process involves erasing all data from the hard drive and re-installing
the
operating system and other software.
D. Tell the customer that reformatting is technical terminology for reinstalling the operating system.
Answer: C
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QUESTION NO: 188
When a technician is answering the telephone, which of the following would be BEST to do?
A. Transfer the call to co-worker if unsure of what to say.B. Greet the customer and give the name.
C. Identify the company name, the technicians name and ask how you can assist the customer.
D. Ask what the customer is calling about.
Answer: C
QUESTION NO: 189
A technician is searching a knowledge base for the correct method of removing a virus. The
knowledge base states that the key:
HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK needs to be
deleted. Which of the following should the technician use to delete the key?
A. MSCONFIG
B. DEBUG
C. EVENTVIEWER
D. REGEDIT
Answer: D
QUESTION NO: 190
Which of the following is the way to change permissions on a file?
A. Save the file.
B. Take ownership of the file.
C. Delete the file.
D. Move the file to a folder with different permissions.
Answer: D
QUESTION NO: 191
A user wants to upgrade from Windows 2000 Professional. Which of the following versions of
Windows can be used?
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A. NT
B. ME
C. XP Home
D. XP Professional
Answer: D
QUESTION NO: 192
Which file can be used for DNS name resolution if a DNS server is NOT available?
A. LOOKUP
B. NAMES
C. HOSTS
D. LMHOSTS
Answer: C
QUESTION NO: 193
The sequence a technician should use to check the IP address for a Windows 2000 PC is: right-
click My
Network Places, Properties, and then select:
A. Protocols, TCP/IP Properties.
B. TCP/IP Properties.
C. Network Protocol and select TCP/IP Properties.
D. Local Area Connection, Internet Protocol, Properties.
Answer: D
QUESTION NO: 194
Which network card does Windows 95 NOT support?
A. Token Ring
B. Ethernet
C. ARCnet
D. JetDirect
Answer: D
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QUESTION NO: 195
ICS (internet connection sharing) is enabled on the computer that uses a Dial Up connection.
Which three can
the ICS host computer provide for the rest of the network? (Select THREE)
A. WINS (windows internet name service)
B. network address translation
C. name resolution services
D. addressing
E. SNMP (simple network management protocol)
Answer: B,C,D
QUESTION NO: 196
A user is unable to reach a network server. Which TCP/IP utility can verify network connectivity?
A. IPCONFIG.EXE
B. WINIPCFG.EXE
C. PING
D. ARP
Answer: C
QUESTION NO: 197
A problem workstation on the network cannot access any websites with IE. No other workstations
on thenetwork are having this problem. A technician finds no communication problems and can ping
hosts on the Internet successfully. No other programs seem to have this problem.
What is the NEXT logical step the technician should take?
A. check the Proxy settings under Internet Options, Connections, LAN (local area network)
settings
B. remove and re-install TCP/IP on the workstation
C. use NETSTAT -A to identify which connections are in use, and which ports are being listened
on
D. use NBTSTAT -R to flush and reload the Name Cache
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Answer: A
QUESTION NO: 198
Which one of the following network settings is misconfigured, when a web page can be accessed
by its IP
address, but cannot be accessed by its common name or URL?
A. IP address
B. gateway address
C. DNS
D. WINS (windows internet name service)
Answer: C
QUESTION NO: 199
Which TCP/IP configuration MUST be set in Windows 2000 to access web pages using URL
addresses that are easy to remember?
A. DNS address
B. subnet mask
C. default gateway
D. local host address
Answer: A
QUESTION NO: 200
To reach a secured Internet site named Test.com, which of the following addresses MUST youtype on the URL line of your browser?
A. HTTP:
B. HTTPS:
C. TELNET HTTP:
D. FTP:
Answer: B
QUESTION NO: 201
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A user has asked a QUESTION NO: about a product that the technicians company does not
support. Which of the following would be an appropriate way for the technician to respond?
A. Tell the customer to call the products vendor for support.
B. Offer to give the customer the telephone number of the company that supports the product.
C. Tell the customer that your company does not support the product.
D. Help the customer using personal knowledge about the product.
Answer: B
QUESTION NO: 202
Which of the following permission levels in Windows 2003 will allow a user to save changes to a
document in a shared folder?
A. Special Permissions
B. Read & Execute
C. Full Control
D. Modify
Answer: D
QUESTION NO: 203
Which of the following would be an appropriate greeting when answering a telephone call from a
customer?
A. Tell me about the problem.
B. What is your problem?
C. How may I assist you?
D. What happened to the computer?
Answer: C
QUESTION NO: 204
Which of the following wireless encryption technologies would provide the MOST secure
connection to a
companys wireless access point?
A. USB
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B. WEP
C. MFD
D. WPA
Answer: D
QUESTION NO: 205
Which of the following is a limitation on sharing encrypted files in Windows XP Professional?
A. Files on NTFS partitions cannot be authorized to share encrypted files.
B. Accounts with power user level privileges cannot be authorized to share encrypted files.
C. Accounts with user level privileges cannot be authorized to share encrypted files.
D. Groups cannot be authorized for access to encrypted files.
Answer: D
QUESTION NO: 206
Which of the following locations contains the System Restore option in Windows XP?
A. Control Panel Administrative tools.
B. Control Panel Security Center.
C. System Properties, Start up and Recovery.
D. Help and support from the Start menu.
Answer: D
QUESTION NO: 207
A customer reports being unable to access email. A technician states that there are technical
problems and that email is temporarily unavailable. When the customer suggests that the
technician should send an email to staff advising them about the problem, the technician should:
A. put the customer on hold andtell other technicians about the customers comments.
B. politelytell the customer that this is impossible under the present circumstances.
C. explain to the customer in-depth how the companys email system works.
D. suggest that the customer take an introductory course in computer networking.
Answer: B
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QUESTION NO: 208
In Windows XP Professional, which of the following commands is used to modify the read-only
status of a file with out using the graphical user interface (GUI)?
A. ATTRIB
B. CHDIRC. ENCRYPT
D. XFILE
Answer: A
QUESTION NO: 209
A user reports receiving an error message stating, error log full. Which of the following should beused to clear the log?
A. Event Viewer
B. Device Manager
C. System Information
D. System Restore
Answer: A
QUESTION NO: 210
A driver has been installed in a computer running Windows XP Professional and the driver does
not function correctly. Which of the following can be used to remove the driver?
A. Windows Update
B. Environment Variables
C. Hardware Profiles
D. Roll Back Driver
Answer: D
QUESTION NO: 211
In a facility where computers are provided for public access, which of the following passwords
should be set in the BIOS to restrict access?
A. Supervisor
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B. Power User
C. SuperAdministrator
D. System
Answer: A
QUESTION NO: 212
To manually set a system backup point, which of the following program should be run?
A. Disk Defragmenter
B. System Restore
C. SCANDISK
D. REGEDIT
Answer: B
QUESTION NO: 213
Which of the following would allow viewing of a computers recent errors logged by Windows?
A. Device Manager
B. Event Viewer
C. System Information
D. Services
Answer: B
QUESTION NO: 214
Participating in a conversation and assuring the speaker that the speaker is being heard is
referred to as:
A. active listening.
B. verbal communication.
C. paraphrase.
D. pitch.
Answer: A
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QUESTION NO: 215
If a computer has had water spilled in it, which of the following would be the FIRST action to take?
A. Unplug and open the computer.
B. Dry off the case and open the computer.
C. Open the computer and replace the hard drive.D. Open the computer and dry off the power supply.
Answer: A
QUESTION NO: 216
A companys vice president calls on the telephone and states they are trying to access a client
presentation and have forgotten the computer password which was just changed one day ago.Which of the following action should a technician take?
A. Reset the password andprovide the new password to vice president over the telephone.
B. Tell the vice president to authenticate with a specific code for identity verification.
C. Deny the password release because it is against thecompanys security policy.
D. Reset the password to the system administrator password and tell the vice president the
password is the same as the administrator password for the computer.
Answer: C
QUESTION NO: 217
To open a command prompt in Windows XP, go to Start > Run and type in:
A. C:/
B. CMP.
C. CMD.
D. CONFIG.
Answer: C
QUESTION NO: 218
Network Address Translation (NAT) provides additional security for users behind a gateway router
by:
A. limiting users from accessing web sites on a blocked site list.
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B. blocking users on the public Internet from initiating connections to computers on a local
network.
C. blocking users on a local network from initiating connections to computers on the public
Internet.
D. preventing access to the Internet during non-working hours.
Answer: B
QUESTION NO: 219
To improve the security of a Windows based operating system, a user can run which of the
following utilities?
A. Windows Device Manager
B. Windows Disk Cleanup
C. Windows Configuration Utility
D. Windows Update
Answer: D
QUESTION NO: 220
Which of the following protocols is associated with wireless network security?
A. HTTP
B. DHCP
C. WEP
D. TFTP
Answer: C
QUESTION NO: 221
An uninvited or unsolicited browser window on a desktop is:
A. a pop-up.
B. a virus.
C. a local area network (LAN).
D. a protocol.
Answer: A
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QUESTION NO: 222
To turn on the firewall in Windows XP Service Pack 2, right click on My Network Places >
Properties > right click on the network connection to the firewall > Properties then:
A. Advanced tab.
B. Firewall tab.
C. Security tab.
D. Tools tab.
Answer: A
QUESTION NO: 223
A user reports a bluescreen with an error message stating, 'Unmountable Boot Volume.' Which of
the following should be run?
A. FixMBR
B. Fixboot
C. CHKDSK/r
D. SCANDISK/v
Answer: C
QUESTION NO: 224
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a
user running Windows XP Professional?
A. Network Neighborhood > navigate to theusers computer > right click > select Offer Remote
Assistance
B. Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
C. Run Remote Desktop Connection > Select Connect to User Enter the IP address
D. Start > Programs > Administrative Tools > Remote Assistance
Answer: B
QUESTION NO: 225
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Which of the following is a Microsoft spyware tool?
A. Microsoft Spyware Removal Tool.
B. Malicious Software Removal Tool.
C. Microsoft User State Migration Tool (USMT).
D. Microsoft Baseline Security Analyzer (MBSA).
Answer: B
QUESTION NO: 229
After a reboot, a system completes POST and stops at a black screen with an error message that
reads, Nonsystem
disk or disk error. Which of the following would be the FIRST step to take?
A. Reseat the ribbon cable on the motherboard.
B. Check for a floppy disk in the drive.
C. Reseat the ribbon cable on the hard drive.
D. Repair the master boot record using the recovery console.
Answer: B
QUESTION NO: 230
Which of the following are multilingual features of Windows XP Professional?
A. Multilingual support for North America only.
B. Unicode programs only.
C. Updated multilingual troubleshooter.
D. Support for two languages.
Answer: C
QUESTION NO: 231
The Windows Update website is used to:
A. allow updates of all software on a computer at one website.
B. find and install critical updates for the Windows operating system.
C. find and recommend hardware updates for a computer.
D. locate a technician to update the computer remotely.
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Answer: B
QUESTION NO: 232
Which tool is used to create an ERD in Windows 2000?
A. Backup
B. RDISK.EXE
C. ERD Creator
D. Disk Administrator
Answer: A
QUESTION NO: 233
Which Windows NT 4.0 utility should you use immediately following the installation of a new hard
drive to make it usable?
A. FDISK
B. FORMAT
C. DISKEDT32
D. Disk Administrator
Answer: D
QUESTION NO: 234
A user is unable to install a device driver for newly added hardware on a Windows 2000
Professional
workstation. What are two possible reasons for this? (Select TWO)
A. Windows Update is disabled.
B. Installation of unsigned files is blocked.
C. The computer is in not in Safe Mode.
D. The user does not have Administrator privileges.
Answer: B,D
QUESTION NO: 235
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Where does a technician update a device driver?
A. in Add New Software of Control Panel
B. in Add New Hardware of Control Panel
C. in Update Device Driver of Control Panel
D. in the Device Manager
Answer: D
QUESTION NO: 236
Which files are loaded when loading Windows in Safe Mode?
A. All files are installed.
B. network files onlyC. only the minimal files needed for Windows to operate
D. command prompt files
Answer: C
QUESTION NO: 237
Which command performs an upgrade from Windows 98 to Windows 2000?
A. INSTALL.EXE
B. SETUP.EXE
C. WINNT.EXE
D. WINNT32.EXE
Answer: D
QUESTION NO: 238
While loading Windows 98, what is the order of the boot sequence?
A. CONFIG.SYS, COMMAND.COM, and AUTOEXEC.BAT
B. CONFIG.SYS, AUTOEXEC.BAT, and COMMAND.COM
C. COMMAND.COM, AUTOEXEC.BAT, and CONFIG.SYS
D. AUTOEXEC.BAT, CONFIG.SYS, and COMMAND.COM
Answer: A
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QUESTION NO: 239
Which GUI (graphical user interface) utility can be used to edit the BOOT.INI?
A. WINMSD
B. MSCONFIG
C. OSKD. BOOTCFG
Answer: B
QUESTION NO: 240
A user is updating drivers for a modem in Windows XP and receives a message that the driver
being installed has not been signed and may be damaging to the system. What does this mean?
A. The driver file has been infected with a virus and should not be loaded.
B. The driver file is not digitally signed, and its authenticity cannot be guaranteed.
C. The driver file is corrupted and the user should contact the manufacturer for a new one.
D. The driver is not designed for use with Windows XP. The user should download a compatible
driver from
the manufacturer.
Answer: B
QUESTION NO: 241
When conducting a network installation of Windows 2000, what from the installation disk MUST
the share
contain?
A. boot disk folder
B. setup folder
C. i386 folder
D. SETUP.EXE
Answer: C
QUESTION NO: 242
Which tab in the Properties window of the device in Device Manager is used to install a new
driver?
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A. General
B. Advanced
C. Driver
D. Resources
Answer: C
QUESTION NO: 243
Which of the following partitions typically describes the location where the Startup files and
operating system files are stored in Windows NT, Windows 2000, and Windows XP? (Select
TWO)
A. Startup
B. Boot
C. System
D. Root
E. NFS (network file system)
Answer: B,C
QUESTION NO: 244
Which of the following are valid drive partition conversion choices in Windows 2000? (Select
TWO)
A. FAT32 to NTFS
B. NTFS to FAT32
C. NTFS to HPFS (high performance file system)
D. FAT16 to NTFS
E. FAT16 to FAT32
Answer: A,D
QUESTION NO: 245
When are third-party drivers installed when loading Windows 2000 on a PC with a SCSI hard
drive?
A. when creating the disk partition
B. when the Welcome screen appears
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C. when installing optional components
D. when setting up network components
Answer: B
QUESTION NO: 246
Which tool can be used to remove unwanted shortcuts from a Microsoft Windows XP Desktop?
A. Disk Manager
B. Disk Clean Up
C. Disk Administrator
D. Disk Defragmenter
Answer: B
QUESTION NO: 247
An A+ Professional wants to install Windows 2000 on a computer that has Windows 98, with the
Windows
2000 CD-ROM in the D: drive and a blank floppy disk in the A: drive. What is the correct command
to enter at
the command prompt to create the Windows 2000 setup floppy disks?
A. D:\BOOTDISK\MAKEBOOT A:
B. A:\BOOTDISK\MAKEBOOT D:
C. D:\i386\MAKEBOOT A:
D. D:\BOOTDISK\MAKEBT32 A:
Answer: A
QUESTION NO: 248
After performing a fresh install of Windows XP, which tool is useful in providing product
enhancements (i.e. service packs, device drivers, security updates etc.) and automating the
installation of these enhancements?
A. WINSTALL.EXE
B. UPDATE.BATC. WUPDMGR.EXE
D. GPEDIT.MSC
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Answer: C
QUESTION NO: 249
Which utility can be used to store the files sequentially on the disk on a
Windows 2000 computer?
A. Disk Manager
B. Disk Cleanup
C. Disk Administrator
D. Disk Defragmenter
Answer: D
QUESTION NO: 250
What should a technician do if error messages are displayed after updating a device driver on a
Windows XP system?
A. right-click the device and select Properties, click the Drivers tab,then click Roll Back Driver
B. right-click the device and select Roll Back Driver
C. right-click the device thenselect Restore Previous Driver
D. right-click the device and select Properties, select Restore Driver from the Actions menu
Answer: A
QUESTION NO: 251
A user running Windows XP inadvertently installs the wrong device driver for a sound card. How
can thetechnician easily repair this problem?
A. re-install the operating system
B. reformat the hard drive
C. replace the sound card
D. use the Roll Back Driver feature in Device Manager
Answer: D
QUESTION NO: 252
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What are the minimum recommended system requirements for running Windows XP?
A. 300 MHz, 64 MB RAM, 500 MB free hard drive space, Standard VGA, CD-ROM drive
B. 150 MHz, 128 MB RAM, 2 GB free hard drive space, Standard VGA, CD-ROM drive
C. 300 MHz, 128 MB RAM, 1.5 GB free hard drive space, Super VGA, CD/DVD ROM drive
D. 550 MHz, 256 MB RAM, 3 GB free hard drive space, Super VGA, CD-RW drive
Answer: C
QUESTION NO: 253
What are the minimum system requirements for installing Windows 2000 Professional?
A. 166 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free
spaceB. 133 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free
space
C. 166 MHz or higher Pentium compatible CPU, at least 64 MB of RAM, 2 GB with 650 MB free
space
D. 133 MHz or higher Pentium compatible CPU, at least 32 MB of RAM, 2 GB with 650 MB free
space
Answer: B
QUESTION NO: 254
How is an ERD created in Windows 2000?
A. Start, Run, type in RDISK
B. Start, Run, type in ERD
C. Start, Programs, System Tools, Backups, Create ERDD. Start, Settings, Control Panel, Add Remove Programs, Windows Components, Create ERD
Answer: C
QUESTION NO: 255
A technician wants to have both Windows NT 4.0 and Windows 2000 installed. What is the lowest
SP (servicepack) that MUST be installed on NT for this to be able to happen?
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A. SP3 (Service Pack 3)
B. SP4 (Service Pack 4)
C. SP5 (Service Pack 5)
D. SP6 (Service Pack 6)
Answer: B
QUESTION NO: 256
Where can you set up different hardware and user profiles in Windows
2000?
A. Control Panel, System Tool
B. Control Panel, Multimedia Tool
C. Add / Remove Hardware Wizard
D. Control Panel, Folder Options Tool
Answer: A
QUESTION NO: 257
A user is running Windows 2000 and needs to update the device driver for the modem. There is
an updated driver available. What should the user do?
A. reboot the system and hold down the left Shift key as Windows starts
B. go to Computer Management, System Tools, Device Manager, right-click on the modem and
select Update Driver
C. go to Control Panel, select Modems,click on the Drivers tab and then click Update
D. right-click My Computer,select Properties, select Hardware tab, select Drivers, select Modem,
then click Update My Driver
Answer: B
QUESTION NO: 258
Which boot file is editable and MUST contain exactly 1024 bytes of data?
A. AUTOEXEC.BAT
B. CONFIG.SYSC. WIN.INI
D. MSDOS.SYS
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Ac