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Address : 6th of October city, Giza, Egypt Tel : 01151794077 &01151794023 Web site : www.qmsprofit.com Face book: www.facebook.com/QMSProfit E-mails : [email protected] OR [email protected] Page 1
TRAINING CATALOGUE
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Table of contents
1‐ Management systems ………………………………………………………………………………… 2 2‐ Office and Desktop Applications ………………………………………………………………… 7 3‐ Applications Development and Database Management & Development …… 15 4‐ Oracle ……………………………………………………………………………………………………….. 26 5‐ Soft Skills …………………………………………………………………………………………………… 31 6‐ Customer services skills …………………………………………………………………………….. 46 7‐ Human resources ………………………………………………………………………………………. 49 8‐ Sales programs ………………………………………………………………………………………….. 52 9‐ Marketing programs ………………………………………………………………………………….. 56 10‐ Project management professional ………………………………………………………. 64
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ISO 9001: 2008 QMS Awareness
Objectives To create a basic awareness about Quality Management System (QMS) based on ISO 9001: 2008 Standard and its benefits.
Program Outline Introduction, Definitions of Quality, Quality Assurance, Overviews of ISO 9001 Clauses & Benefits of ISO 9001.
Program Duration: One training day Who should attend? All basic and junior employees in all departments. ----------------------------------------------------------------------------------------------------------------
ISO 9001: 2008 QMS Documentation
Objectives To provide information related to documentation requirements for ISO 9001 QMS Certification. Program Outline Why documentation required, Advantages Of documentation, Types Of Quality System documentation, Quality Manual, Quality Policy, Quality Objectives & Quality Procedures etc. Program Duration: One training day Who should attend? Document control department and all the employees who monitor their associated documents.
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ISO 9001: 2008 QMS Internal Auditor
Objectives To develop skills for conducting internal audits Of ISO 9001: 2008 Quality Mgt. System. Program Outline Details Of ISO 9001:2008 clauses / requirements, Types Of Audits, Audit Process, Preparation & Planning Of Audits, Audit Checklist, Preparation Of checklist & Identification Of Non-Conformities [N/C's]. Program Duration: Three training days Who should attend? All employees who need to be internal auditor.
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ISO 14001: 2004 EMS Awareness
Objectives To create a basic awareness about Environmental Management System (EMS) based on ISO 14001: 2004 Standard and its benefits. Program Outline Introduction of Environmental Management System, Overviews of ISO 14001 Clauses & Benefits of ISO 14001.
Program Duration: One training day Who should attend? All basic and junior employees in all departments.
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ISO 14001: 2004 EMS Internal Auditor
Objectives To develop skills for conducting internal audits of ISO 14001:2004 Environmental Management Systems (EMS) Program Outline Details of ISO 14001:2004 clauses / requirements, Types of Audits, Audit Process, Preparation & Planning of Audits, Audit Checklist, Preparation of checklist & Identification of Non-Conformities [N/C's].
Program Duration: Three training days Who should attend? All employees who need to be internal auditor.
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OHSAS 18001 Occupational Health & Safety Management System
Objectives The objective of the course is to provide training to auditors for conversion as OHSAS internal auditor. Program Outline
• Definitions and concepts of OHSAS 18001 • Evolution of OH&S management systems • Role of Certification bodies • Analysis of OHSAS 18001 including reference to OHSAS 18002 • Risk assessment process and Risk Management • OHSAS Policy and Objectives • Statutory and legal requirements • Documentation • Auditing for OHSAS requirements • Audit report writing • Exercises, end of day tests, case studies and examination.
Program Duration: Three training days Who should attend? All basic and junior employees in all departments.
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ISO / TS 16949 Automotive internal auditor
Objectives Effective Auditing of QMS in an organization, Learn Automotive Process Approach Auditing, Fulfill requirements of ISO/TS clause 8.2.2.5. Program Outline
• Understanding of Automotive Process Approach • ISO/TS 16949:2002 requirements overview • Overview of core tools • QMS audits and follow up actions • Exercises, group discussions and Role Plays
Program Duration: Three training days Who should attend? All basic and junior employees in all departments.
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Microsoft Word
Objectives This course provides students with the knowledge and skills to use Microsoft Office Word, Microsoft Office Word is one of the most sophisticated word-processing programs available today. You can use Word to compose and update a wide range of business and personal documents. In addition, Word includes many desktop publishing features that you can use to enhance the appearance of documents so that they are appealing and easy to read. Whether you need to create a letter, memo, fax, annual report, or newsletter, Word has the power and to flexibility produce professional documents quickly and easily.
Program Outline
• Working with Documents • Editing and Proofreading
Documents • Changing the Appearance of
Text • Arranging and Printing
Documents • Changing a Document’s
Background and Theme • Presenting Information in Tables
and Columns • Working with Graphics • Working with Charts • Tracking and Managing
Document Changes • Protecting a Document with a
Password
• Using E-Mail to Send a Document for Review
• Comparing and Merging Documents
• Creating Documents for the Web • Creating Forms • Setting Up and Modifying a
Form • Creating Form Letters and Labels • Managing Master Documents
and Subdocuments • Adding Bookmarks and Cross-
References • Creating and Modifying a Table
of Contents and Index • Customizing a Menu andToolbar • Creating andEditing a Macro to
Automate a Task
Program Duration: (5) Days Who should attend? Everyone who needs to develop his knowledge about word-processing programs.
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Microsoft Excel
Objectives This course provides students with the knowledge and skills to use Microsoft Excel, Microsoft Excel is a spreadsheet program that lets you organize your data into lists and then summarize, compare, and present your data graphically. For example, you can have Excel find the sum, average, or maximum value for sales on a given day; create a graph showing what percentage of sales were in a particular range; and show how the total sales compared with the total sales of other days in the same week. In short, Excel saves you from having to create these summaries by hand Program Outline
• Getting to Know Excel • Setting Up a Workbook • Performing Calculations on Data • Changing Document Appearance • Focusing on Specific Data Using
Filters • Combining Data from Multiple
Sources
• Reordering and Summarizing Data
• Analyzing Alternative Data Sets • Creating Dynamic Lists with
PivotTables • Creating Charts • Printing Data and/or Chart • Automating Repetitive Tasks
with Macros Program Duration: (5) Days Who should attend? Everyone who needs to develop his knowledge about spreadsheet programs.
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Microsoft Access
Objectives This course provides students with the knowledge and skills to use Microsoft Access, Microsoft Access is a small data management program that lets you:
• Start Tracking Quickly • Share Information Effectively • Create and Adapt Reports to Suit Your Business Needs • Manage Information
Program Outline
• Understanding Databases • Exploring, Tables, Queries,
Forms, and Reports • Previewing and Printing Access
Objects • Creating a New Database • Getting Information Into and Out
of a Database • Simplifying Data Entry with
Forms • Sorting Information • Filtering Information in a Table
and by Form • Creating Query • Using Data Type Settings to
Restrict Data • Using Field Size Properties to
Restrict Data
• Using Input Masks to Restrict Data
• Using Validation Rules to Restrict Data
• Using Lookup Lists to Restrict Data
• Updating and Deleting Information in a Table
• Working with Reports • Creating and Modifying a Report • Adding a Sub report to a Report • Previewing and Printing a Report • Creating a Switchboard and
Splash Screen • Setting Startup Options • Keeping Your Information
Secure • Working with Pages and
Modules Program Duration: (5) Days Who should attend? Everyone who needs to develop his knowledge about data management programs.
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Microsoft Power Point
Objectives This course provides students with the knowledge and skills to use Microsoft Office PowerPoint, Microsoft Office PowerPoint enables you to create and organize slide shows, overhead transparencies, speaker notes, audience handouts, outlines, and more—all in a single presentation file. Whether you want to deliver training, conduct a brainstorming or business-planning session, present a progress report, manage a project, or make a marketing pitch, you can use PowerPoint’s tools to help you design, create, print, share, and deliver a powerful presentation. Program Outline
• Opening, Saving and Closing a Presentation
• Changing the Layout of a Slide • Inserting Slides from Another
Presentation • Using the Outline View to Edit
and rearrange text • Working with Slide Text • Applying and Modifying Design
Templates • Using Color Scheme • Coloring and Shading a Slide
Background • Drawing and Modifying a Shape • Aligning and Connecting Shapes • Stacking and Grouping Shapes • Inserting and Modifying a Clip
Art Image and Pictures • Inserting and Modifying Stylized
Text
• Adding Tables, Charts, and Diagrams
• Creating a Multimedia Presentation
• Animating Slides • Adding Transition Effects • Inserting and Playing Sounds and
Movies • Modifying Sounds and Movies • Reviewing and Sharing a
Presentation • Printing Presentations • Setting Up and Delivering Slide
Shows • Creating Web Presentations • Customizing PowerPoint’s
Toolbars • Changing the Default Settings for
Objects • Simplifying Tasks with Macros
Program Duration: (3) Days Who should attend? Everyone who needs to develop his knowledge about slide shows, overhead transparencies, speaker notes, audience handouts, outlines programs.
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Microsoft Project
Objectives Designed for workers with deadlines and deliverables, as well as project managers who work as individual contributors, Microsoft® Office Project Standard gives you the solution to plan, manage, and communicate project information, resulting in increased productivity and effectiveness. Program Outline
• Getting Started with Project • Creating a Task List • Setting Up Resources • Assigning Resources to Tasks • Formatting and Printing Your
Plan • Tracking a Project as Scheduled • Advanced Project Scheduling • Fine-Tuning Resource and
Assignment Details • Fine-Tuning the Project Plan • Organizing and Formatting
Project Details • Printing Project Information • Publishing Project Information
Online
• Sharing Project Information with Other Programs
• Tracking Progress on Tasks and Assignments
• Viewing and Reporting Project Status
• Getting Your Project Back on Track
• Special Subjects • Applying Advanced Formatting • Customizing Project • Measuring Performance with
Earned Value Analysis • Consolidating Projects and
Resources
Program Duration: (3) Days Who should attend? Users want to organize work and people to help ensure that projects are delivered on time and within budget.
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Microsoft Outlook
Objectives The Office Outlook messaging and collaboration client provides an integrated solution to help you better manage your time and information, connect across boundaries, and remain safer and in control. This comprehensive information and time manager helps you organize and quickly search for the information you need. With Office Outlook, you can share information with coworkers, friends, and family with enhanced security, no matter where they are located. And it makes it easier for you to prioritize and control your time, so you can focus on the things that matter most. Program Outline
• Working with Outlook • Managing E-Mail Messages • Finding and Categorizing
Messages • Managing Your Calendar • Scheduling and Managing
Meetings
• Creating and Organizing a List of Contacts
• Keeping Track of Information • Working from Multiple
Locations • Customizing and Configuring
Outlook
Program Duration: (3) Days Who should attend? Users want to organize meetings, send, and receive e-mails.
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Microsoft Visio
Objectives Microsoft Office Visio makes it easy for IT and business professionals to visualize, analyze, and communicate complex information, systems, and processes by using diagrams. By using Microsoft Office Visio, you can easily understand the current state of your systems and processes, analyze them to rapidly gain insights, as well as use them to effectively communicate and help make better business decisions. Program Outline • Starting Diagrams • Starting Diagrams by
Using Templates • Working Within the
Microsoft Office Visio Environment
• Customizing the Visio Environment
• Adding Shapes to Diagrams
• Working with 1-D and 2-D Shapes
• Adding Text to Shapes and the Drawing Page
• Moving, Sizing, Rotating, and Copying Shapes
• Working with Groups • Finding Shapes for
Diagrams • Inserting Pictures into
Diagrams • Saving Diagrams • Formatting Shapes and
Diagrams • Formatting Shapes • Adding Decorative
Elements to Diagrams
• Adding Color Schemes to Diagrams
• Previewing and Printing Diagrams
• Connecting Shapes • Connecting Shapes in
Flowcharts • Modifying Shape
Connections • Changing the Layout of
Connected Shapes • Creating Project Schedules • Creating Timelines to
View Projects at a Glance • Exporting Timelines to
Create Gantt Charts • Tracking Project Details
with Gantt Charts • Creating Organization
Charts • Importing Data to Create
Organization Charts • Storing and Displaying
Employee Information in Organization Charts
• Customizing the Layout of Organization Charts
• Saving Diagrams as Web Pages
• Laying Out Office Spaces • Creating Scaled Office
Spaces • Using Layers • Creating Network
Diagrams • Connecting Shapes in
Network Diagrams • Storing Information with
Network Shapes • Creating Network Reports • Using Visio Diagrams
with the Microsoft Office System
• Creating New Visio Diagrams in Office 2003 Files
• Embedding and Linking • Creating Shapes, Stencils,
and Templates • Drawing Shapes from
Scratch • Grouping, Merging, and
Modifying Shapes • Saving Shapes on Stencils • Creating Templates
Program Duration: (1) Days Who should attend? Users want to create diagrams to analyze business data, streamline business processes, schedule projects, visualize thought processes, chart your organization, and visualize your network infrastructures, floor plans, facilities equipment, electrical circuits, software systems, and database structures.
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Developing Windows Applications
with Microsoft Visual Studio 2010
Objectives In this course, experienced developers who know the basics of Windows Forms development gain more advanced Windows Client design and development skills. WinForms and WPF programming models, as well as relative strengths and when to use each technology, are covered. Program Outline
• Module 1: Windows Client Application Design
• Module 2: Introduction to Visual Studio 2010 and WPF Version 4
• Module 3: Designing and Developing a User Interface
• Module 4: Taking Control of the User Interface
• Module 5: Testing, Unit Testing, and Debugging
• Module 6: Simple Data Binding and Validation
• Module 7: Data Binding to Collections
• Module 8: Enhancing UI Responsiveness
• Module 9: Integrating Localization and User Assistance Features
• Module 10: WPF 2D Graphics, Multimedia, and Printing
• Module 11: Control Customization
• Module 12: Attached Properties and Behaviors in WPF
• Module 13: Animations in WPF • Module 14: Application State,
Settings, and Lifecycle • Module 15: Configure and
Deploy Windows Client Applications
Program Duration: (5) Days Who should attend? This course is intended for Technology Specialists in the area of Windows Client Development who work in a development environment that uses Microsoft Visual Studio .NET 2010 and Microsoft .NET Framework 4.0 to create rich client applications for Windows.
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Programming in Visual Basic
with Microsoft Visual Studio 2010
Objectives This course teaches you Visual Basic language syntax, program structure, and implementation by using Microsoft Visual Studio 2010 and the Microsoft .NET Framework 4. This course provides a solid foundation in Visual Basic to the level necessary to enable students to attend other courses in the Technical Specialist tracks. Program Outline
• Module 1: Introducing Visual Basic and the .NET Framework
• Module 2: Using Visual Basic Programming Constructs
• Module 3: Declaring and Calling Methods
• Module 4: Handling Exceptions • Module 5: Reading and Writing
Files • Module 6: Creating New Types • Module 7: Encapsulating Data
and Methods • Module 8: Inheriting from
Classes and Implementing Interfaces
• Module 9: Managing the Lifetime of Objects and Controlling Resources
• Module 10: Encapsulating Data and Defining Overloaded Operators
• Module 11: Decoupling Methods and Handling Events
• Module 12: Using Collections and Building Generic Types
• Module 13: Building and Enumerating Custom Collection Classes
• Module 14: Using LINQ to Query Data
• Module 15: Integrating Visual Basic Code with Dynamic Languages and COM Components
Program Duration: (5) Days Who should attend? This course is intended for experienced developers who already have programming experience in Visual Basic, C, C++, C#, or Java, and understand the concepts of Object Oriented Programming. These developers will be likely to develop enterprise business solutions.
These professional developers will be attending the course so that they can quickly ramp up on Visual Basic Programming in the .NET Framework. The course focuses on Visual Basic program structure, language syntax, and implementation details with the .NET Framework 4.0. This course also focuses on new enhancement in the Visual Basic 2010 language using Visual Studio 2010.
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Database Fundamentals
Objectives This three-day MTA Training course helps you prepare for Microsoft Technology Associate Exam 98-364, and build an understanding of these topics: Core Database Concepts, Creating Database Objects, Manipulating Data, Data Storage, and Administering a Database. This course leverages the same content as found in the Microsoft Official Academic Course (MOAC) for this exam. Program Outline
• Module 1: Understanding Core Database Concepts
• Module 2: Creating Database Objects
• Module 3: Additional details coming soon.
• Module 4: Understanding Data Stor
• Module 5: Administering a Database
Program Duration: (3) Days Who should attend? The Microsoft Technology Associate (MTA) is Microsoft’s newest suite of technology certification exams that validate fundamental knowledge needed to begin building a career using Microsoft technologies. This program provides an appropriate entry point to a future career in technology and assumes some hands-on experience or training but does not assume on-the-job experience.
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Designing, Optimizing, and Maintaining a Database Administrative Solution for Microsoft SQL Server 2008
Objectives This five-day instructor-led course provides the knowledge and skills to design, optimize, and maintain a database administrative solution for Microsoft SQL Server 2008. Program Outline
• Module 1: Designing an Administrative Solution for SQL Server 2008
• Module 2: Deploying SQL Server 2008 • Module 3: Designing the Physical
Structure of SQL Server 2008 • Module 4: Designing a Strategy for
Maintaining a Database in SQL Server 2008
• Module 5: Designing Solutions for Managing SQL Server 2008
• Module 6: Automating the Database Management Strategy for SQL Server 2008
• Module 7: Designing a Strategy for Securing SQL Server 2008
• Module 8: Designing a Strategy for Monitoring SQL Server 2008
• Module 9: Designing a Strategy for Content Distribution in SQL Server 2008
• Module 10: Designing a Strategy for Replication in SQL Server 2008
• Module 11: Designing a High-Availability Solution for SQL Server 2008
• Module 12: Designing a Backup and Recovery Strategy for SQL Server 2008
Program Duration: (5) Days Who should attend? The primary audience of this course is IT professionals who design and maintain SQL Server databases. The audience can also comprise technical architects and consultants who design and implement SQL Server solutions. Students taking this course are expected to have three or more years of experience working on databases for two or more of the following phases in the product lifecycle - design, development, deployment, optimization, maintenance, or support. The students should have experience in the following areas:
- Administering databases - Designing logical database schema solutions - Defining high-availability solutions - Automating administrative tasks - Defining security solutions - Monitoring and troubleshooting the database server - Designing and executing deployments - Defining the infrastructure (storage, hardware, and number of servers or
instances, etc.).
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Designing and Optimizing Database Solutions
with Microsoft SQL Server 2008
Objectives This five-day instructor-led course provides the knowledge and skills that IT Professionals need to design, optimize, and maintain SQL Server 2008 database. Program Outline
• Module 1: Designing a Conceptual Database Model
• Module 2: Designing a Logical Database Model
• Module 3: Designing a Physical Database Model
• Module 4: Designing Databases for Optimal Performance
• Module 5: Designing Security for SQL Server 2008
• Module 6: Designing a Strategy for Database Access
• Module 7: Designing Queries for Optimal Performance
• Module 8: Designing a Transaction and Concurrency Strategy
• Module 9: Designing an XML Strategy
• Module 10: Designing SQL Server 2008 Components
Program Duration: (5) Days Who should attend? The audience of this course is developers who implement database solutions or perform development utilizing the programming features and functionality of SQL Server. Students taking this course are expected to have three or more years of experience working on databases for two or more of the following phases in the product lifecycle - design, development, deployment, optimization, maintenance, or support. They should possess a four-year college degree, BS or BA, in the computer field. The students should have experience in the following areas:
- Developing databases - Writing Transact-SQL queries - Designing, implementing and troubleshooting programming objects - Doing database performance tuning and optimization - Designing databases at both the conceptual and logical levels - Implementing databases at the physical level - Designing and troubleshooting the data access layer of an application - Gathering business requirements
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Maintaining a Microsoft SQL Server 2008 Database
Objectives Elements of this syllabus are subject to change. This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a database. Program Outline
• Module 1: Installing and Configuring SQL Server
• Module 2: Managing Databases and Files
• Module 3: Disaster Recovery • Module 4: Managing Security • Module 5: Transferring Data • Module 6: Automating
Administrative Tasks
• Module 7: Implementing Replication
• Module 8: Maintaining High Availability
• Module 9: Monitoring SQL Server
• Module 10: Troubleshooting and Performance Tuning
Program Duration: (5) Days Who should attend? This course is intended for IT Professionals who administer and maintain SQL Server databases.
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Implementing a Microsoft SQL Server 2008 Database
Objectives Elements of this syllabus are subject to change. This five-day instructor-led course provides students with the knowledge and skills to implement a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to implementing a database. Program Outline
• Module 1: Creating Databases and Database Files
• Module 2: Creating Data Types and Tables
• Module 3: Creating and Tuning Indexes
• Module 4: Implementing Data Integrity by Using Constraints and Triggers
• Module 5: Using XML • Module 6: Implementing Views
• Module 7: Implementing Stored Procedures
• Module 8: Implementing Functions
• Module 9: Implementing Managed Code in the Database
• Module 10: Managing Transactions and Locks
• Module 11: Using Service Broker
Program Duration: (5) Days Who should attend? This course is intended for IT Professionals who administer and maintain SQL Server databases.
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Implementing and Maintaining Microsoft SQL Server2008 Analysis Services
Objectives Elements of this syllabus are subject to change. This three-day instructor-led course teaches students how to implement an Analysis Services solution in an organization. The course discusses how to use the Analysis Services development tools to create an Analysis Services database and an OLAP cube, and how to use the Analysis Services management and administrative tools to manage an Analysis Services solution. Program Outline
• Module 1: Introduction to Microsoft SQL Server Analysis Services
• Module 2: Creating Multidimensional Analysis Solutions
• Module 3: Working with Cubes and Dimensions
• Module 4: Working with Measures and Measure Groups
• Module 5: Querying Multidimensional Analysis Solutions
• Module 6: Customizing Cube Functionality
• Module 7: Deploying and Securing an Analysis Services Database
• Module 8: Maintaining a Multidimensional Solution
• Module 9: Introduction to Data Mining
Program Duration: (3) Days Who should attend? The primary audience for this course is individuals who design and maintain business intelligence solutions for their organization. These individuals work in environments where databases play a key role in their primary job and may perform database administration and maintenance as part of their primary job responsibilities.
The secondary audience for this course is individuals who develop applications that deliver content from SQL Server Analysis Services to the organization.
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Implementing and Maintaining Microsoft SQL Server 2008 Integration Services
Objectives Elements of this syllabus are subject to change. This three-day instructor-led course teaches students how to implement an Integration Services solution in an organization. The course discusses how to develop, deploy, and manage Integration Services packages. Program Outline
• Module 1: Introduction to SQL Server 2008 Integration Services
• Module 2: Developing Integration Services Solutions
• Module 3: Implementing Control Flow
• Module 4: Implementing Data Flow
• Module 5: Implementing Logging
• Module 6: Debugging and Error Handling
• Module 7: Implementing Checkpoints and Transactions
• Module 8: Configuring and Deploying Packages
• Module 9: Managing and Securing Packages
Program Duration: (3) Days Who should attend? This course is intended for information technology (IT) professionals and developers who need to implement data transfer or extract, transform, and load (ETL) solutions by using Microsoft SQL Server 2008 Integration Services.
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Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services
Objectives Elements of this syllabus are subject to change. This three-day instructor-led course teaches students how to implement a Reporting Services solution in an organization. The course discusses how to use the Reporting Services development tools to create reports, and how to use the Reporting Services management and administrative tools to manage a Reporting Services solution. Program Outline
• Module 1: Introduction to Microsoft SQL Server Reporting Services
• Module 2: Authoring Basic Reports
• Module 3: Enhancing Basic Reports
• Module 4: Manipulating Data Sets
• Module 5: Using Report Models • Module 6: Publishing and
Executing Reports • Module 7: Using Subscriptions
to Distribute Reports • Module 8: Administering
Reporting Services • Module 9: Programming
Reporting Services
Program Duration: (3) Days Who should attend? This course is intended for information technology (IT) professionals and developers who need to implement reporting solutions by using Microsoft SQL Server 2008 Reporting Services.
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Oracle Database 10g
Introduction to SQL
Objectives This class is applicable to Oracle8i, Oracle9i and Oracle Database 10g users. This course introduces Oracle Database 10g technology and the relational database concepts and the powerful SQL programming language. This course provides the learners with the essential SQL skills of querying the database, the meta data and creating database objects. In addition, the course also delves into the advanced querying and reporting techniques, data warehousing concepts and manipulating large data sets in different time zones. Program Outline
• Introduction • Retrieving Data Using the SQL
SELECT Statement • Restricting and Sorting Data • Using Single Row Functions to
Customize Reports • Reporting Aggregated Data
Using the Group Functions • Displaying Data From Multiple
Tables • Using Sub queries to Solve
Queries • Using the SET Operators • Manipulating Data • Using DDL Statements to Create
and Manage Tables
• Creating Other Schema Objects • Managing Objects with Data
Dictionary Views • Controlling User Access • Manage Schema Objects • Manipulating Large Data Sets • Generating Reports by Grouping
Related Data • Managing Data in Different Time
Zones • Searching Data Using Advanced
Sub queries • Hierarchical Data Retrieval • Performing Regular Expression
Support and Case Insensitive
Program Duration: (5) Days Who should attend? Database Administrators
System Analysts
Forms Developer
PL/SQL Developer
Technical Consultant.
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Oracle Database 10g
Program with PL/SQL (D17214GC10)
Objectives This class is applicable to Oracle8i, Oracle9i and Oracle Database 10g users. This course introduces students to PL/SQL and helps them understand the benefits of this powerful programming language. In the class, students learn to create PL/SQL blocks of application code that can be shared by multiple forms, reports, and data management applications. Students learn to create anonymous PL/SQL blocks, stored procedures, and functions. They learn about declaring variables and trapping exceptions. Students will also learn to develop stored procedures, functions, packages and database triggers. Students will learn to manage PL/SQL program units manage dependencies, manipulate large objects, and use some of the Oracle-supplied packages. Students use iSQL*Plus to develop these program units. Demonstrations and hands-on practice reinforce the fundamental concepts. Program Outline
• Introduction to PL/SQL • Declaring PL/SQL Identifiers • Writing Executable Statements • Interacting with the Oracle
Server • Writing Control Structures • Working with Composite Data
Types • Using Explicit Cursors • Handling Exceptions • Creating Stored Procedures • Creating Stored Functions
• Creating Packages • Using More Package Concepts • Using More Package Concepts • Dynamic SQL and Metadata • Design Considerations for
PL/SQL Code • Managing Dependencies • Manipulating Large Objects • Creating Triggers • Applications for Triggers • Understanding and Influencing
the PL/SQL Compiler
Program Duration: (5) Days Who should attend? Database Designers
Forms Developer
PL/SQL Developer
Technical Consultant.
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Oracle Forms Developer 10g
Build Internet Applications (D17251GC10)
Objectives In this course, you will build, test and deploy Internet applications with Oracle Forms. Working in a graphical user interface (GUI) environment, you learn how to build forms with user input items such as check boxes, list items, and radio groups. You will also display Form elements in multiple windows and customize data access by creating event-related triggers. Program Outline
• Introducing Oracle Forms Developer and Forms Services
• Creating Forms Modules • Working with Data Blocks and
Frames • Working with Input Items • Working with Non input Items • Creating Windows and Canvases • Producing Triggers • Debugging Triggers • Adding Functionality to Items
• Run-Time Messages and Alerts • Query Triggers • Validation • Navigation • Transaction Processing • Writing Flexible Code • Sharing Objects and Code • Using WebUtil to Interact with
the Client • Introducing Multiple Form
Applications
Program Duration: (5) Days Who should attend? Forms Developer
Support Engineer.
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Oracle Reports Developer 10g
Build Reports (D17075GC10)
Objectives In this course, students learn how to design and build a variety of standard and custom Web and paper reports using Oracle Reports Developer. Working in the declarative environment of Reports Builder, students learn how to retrieve, display, and format data from any data source in numerous reporting styles and publish the output to any destination. During the course, students learn how to add dynamic content to a static Web page and publish reports to the Web. Students also learn how to customize more complex reports, embed graphical charts, and use OracleAS Reports Services to deploy your reports. Program Outline
• Introduction to Oracle Reports Developer
• Designing and Running Reports • Working in Oracle Reports
Developer • Creating a Paper Report • Enhancing a Basic Paper Report • Managing Report Templates • Creating a Web Report • Enhancing Reports Using the
Data Model: Queries and Groups • Enhancing Reports Using the
Data Model: Data Sources • Enhancing Reports Using the
Data Model: Creating Columns • Enhancing Reports Using the
Paper Layout
• Controlling the Paper Layout: Common Properties
• Controlling the Paper Layout: Specific Properties
• Web Reporting • Extending Functionality Using
XML • Creating and Using Report
Parameters • Embedding a Graph in a Report • Enhancing Matrix Reports • Coding PL/SQL Triggers • Extending Functionality Using
the SRW Package • Maximizing Performance Using
OracleAS Reports Services • Building Reports: Efficiency
Guidelines Program Duration: (2) Days Who should attend? Database Administrators
Technical Consultant
Reports Developer.
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THE ART OF IMPROVING PEOPLE BEHAVIOR Objectives At the end of the program participants will acquire the following:
1. Have a better understanding of your own management style 2. Learn how to identify the different people behavioral styles 3. Practice how to adapt and influence people behavior
Program Outline A better use of the Golden rule in how to deal with people Assessing your own behavioral style Identifying the visual, verbal and vocal characteristics of the different personalities Learning the actions and reactions of the different groups of people Adapting your management style to fit the different situations Motivation, likes, dislikes and fear of the different profile groups Work preference and behavioral impact Handling difficult situation and gaining control Program Duration: Two training days Who should attend All Managers who are responsible to achieve results through people ----------------------------------------------------------------------------------------------------------------
BUILDING AND MANAGING TEAMS
Objectives At the end of the program participants will acquire the following: 1. Better understanding of the building as a process 2. Identify the roles and skills of the team leaders and members 3. Learn how to build and manage an effective team Program Outline Leader role and responsibilities team member role & contribution Blockage of effective teamwork The key process of highly effective teams The leader role in decision making Building positive environment Distribution of roles and responsibilities Assessing the team members competency Balancing and linking team members Program Duration: Two training days Who should attend All Managers who are responsible to achieve results through people
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EFFECTIVE TEAMWORK Objectives At the end of the program participants will acquire the following:
1. A better understanding of the team member role and contribution 2. Identify the skills needed for effective contribution to teamwork 3. Learn how to practice effective teamwork
Program Outline Teamwork and effectiveness cycle Effective teamwork characteristics The team member role and contribution Understanding of your own teamwork skills Developing team meeting skills Effective teamwork processes and methods Task effectiveness checklist Objective critique versus soft critique Building a positive climate Program Duration: Two training days Who should attend Team leaders and members ----------------------------------------------------------------------------------------------------------------
ASSESSING BLOCKAGE TO EFFECTIVE TEAMWORK
Objectives At the end of the program participants will acquire the following: 1. A better understanding of the team blockages 2. Identify the main reasons that block effective teamwork 3. Learn how to overcome team blockages Program Outline Teamwork cycle effectiveness The 12 teamwork blockages The leader role Teamwork processes and methods The meeting process Members role, responsibilities and contributions Building positive environment Measuring teamwork performance Program Duration: Two training days Who should attend Team leaders and members
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GOALS SETTING AND ACTION PLAN CONCEPT MANAGING BY OBJECTIVES (MBO)
Objectives At the end of the program participants will acquire the following:
1. A better understanding of what’s needed to convert goals into actual result 2. Identify the skills and processes used 3. Learn how to use structured process & forms to achieve results
Program Outline Rules for setting and achieving goals The elements for setting goals The milestones concept The action oriented mindset The action plan process and forms The follow up system (what, who, and when) Monitor, review progress and corrective action A process of overcoming obstacles Program Duration: Two training days Who should attend All Managers who are responsible for achieving results through people ----------------------------------------------------------------------------------------------------------------
PROFESSIONAL STRATEGIC PLANNING SKILLS Objectives At the end of the program participants will acquire the following: 1. A better understanding of the importance of the Company’s Mission, mission and values 2. A better understanding of Organizational Assessment and Micro & Macro Environment 3. Identify the skills and processes used 4. Learn how to use structured process & forms to achieve results Program Outline The strategic planning Cycle How to set vision, mission and values Factors of Planning Success The 2 Kinds of Planning (Strategic & Operational) Situational Analysis & Elements of SWOT The effect of Strategies on corporate goals The milestones concept The action plan process and forms Program Duration: Two training days Who should attend All Managers & Senior Managers who are responsible for achieving results through people
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EFFECTIVE COMMUNICATION SKILLS Objectives At the end of the program participants will acquire the following:
1. A better understanding of the individuals' role in communication 2. Identify your own improvement opportunities 3. Learn how to communicate more effectively
Program Outline Importance of having communication systems How to maximize the use of the different forms and media Barriers to effective communication Understanding people communication styles Effective writing skills Verbal , vocal and body language Assessing your listening skill The use of telephone Program Duration: Two training days Who should attend All employees responsible for dealing mainly with people ----------------------------------------------------------------------------------------------------------------
EFFECTIVE TIME MANAGEMENT
Objectives At the end of the program participants will acquire the following: 1. Understanding of your own time management style 2. Identify the barriers that hinder you from using time management tools 3. The skills needed to gain a minimum of 5 hours per week Program Outline Basic techniques Time urgency matrix The delegation process The four zones of people styles Tips for managing meeting's time Analysis of your approach to time management Managing your "To Do List" Time wasters Program Duration One training day Who should attend All levels
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BASIC SUPERVISORY SKILLS Objectives At the end of the program participants will acquire the following:
1. Setting and cascading balanced goals and measures 2. Managing different people styles 3. Praising and motivating subordinates 4. Practice the effective delegation and motivation skills
Program Outline The roles of employee, supervisor and manager What subordinates expect from you. Setting and distribution of goals and measures How to motivate your subordinates & what people want from their job? The purpose of delegation and the six guidelines for effective delegation Adapting your supervisory style to fit the different situations Motivation, likes, dislikes and fear of the different profile groups Managing different personalities Program Duration: Four training days Who should attend All Supervisors ----------------------------------------------------------------------------------------------------------------
EFFECTIVE NEGOTIATION SKILLS Objectives At the end of this course, participants will be able to: 1. Understand and analyze any negotiation relationship / process 2. Maximize mutual gains and, at the same time, maintain their own interests 3. Use negotiation as a tool to enhance the long-term interests of their organization Program Outline Basic definitions & An introductory simulation in dyads (a price bidding exercise) Learned lessons about value and risks of negotiations The Negotiator's Dilemma: Claiming or Creating Value; Cooperate or Compete? Interests: the measure of negotiation Best alternative to a negotiated agreement (BATNA) Creating and Claiming Value Managing the negotiator's dilemma The seven elements of win/win negotiation How to build good relations without sacrificing your interests Negotiation Process Simulation Program Duration: Two Training days Who should attend All persons using negotiation skills in their daily activities
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PROBLEM SOLVING AND DECISION MAKING SKILLS Objectives At the end of the program participants will acquire the following:
1. A better understanding of the decision making as a process 2. Learn how to make effective and on-time decisions 3. Identify the element of problem solving process 4. Practice how to develop appropriate solutions
Program Outline What's involved in a decision & The decision making models Evaluating and analyzing risks The “What If” concept Involving others; when, how, and setting the limits/guidelines From consensus to autocratic approach & Problem solving model / process The root and cause effect diagram & The Ishikawa (Fish bone) model Brainstorming and brain mapping technique & Working against time Program Duration: Two training days Who should attend: All Levels ----------------------------------------------------------------------------------------------------------------
PROFESSIONAL BUSINESS ETIQUETTE SKILLS Objectives At the end of the program participants will acquire the following: 1. Enhance their image and reputation through presenting themselves properly. 2. Have the confidence to get the needed results. 3. Build Professional, stronger and longer lasting business relationships. 4. Being Comfortable around others and making others comfortable around them. 5. Knowledge of the etiquette in areas such as Business meetings and greetings, dining, gift giving, exchanging business cards…… Program Outline A brief History about Etiquette Business Etiquette in Job interviews First Impression that lasts Dressing For Success Professional Introductions Meetings and Greetings Etiquette Tips for being organized Communication Etiquette (phone calls, Emails, Business cards, invitations, gender etiquette) Powerful Presentation Etiquette tips Dinning as a Professional & Gift Giving and Receiving Farewells & Overview of Business Etiquette in different Countries Program Duration: Two training days Who should attend: All levels
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DEVELOPING CREATIVITY SKILLS Objectives At the end of the program participants will acquire the following:
1. A better understanding of creativity techniques 2. Identify the creativity process 3. Learn how to use different tools to develop creative ideas
Program Outline Creativity, the perception versus the reality Managing creativity sessions Barriers to creativity Five different ideas generating techniques The use of creative tools A process for developing creativity The mechanism of the mind Program Duration Two training days Who should attend All levels ----------------------------------------------------------------------------------------------------------------
CREATIVE TOOLS & TECHNIQUES Objectives At the end of the program participants will acquire the following: 1. A better understanding of the basic concepts of problem solving techniques 2. Identify the element of problem solving process 3. Learn how to develop appropriate solutions Program Outline What's creativity? Barriers to creativity Split brain theory Idea growers versus idea killers The creativity principles The (Fish bone) model The “how and why” technique Developing creative thinking mindset The Use of Creative tools Flow charting techniques The fear of failure Program Duration Two training days Who should attend All levels
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EFFECTIVE GROUP PRESENTATION Objectives At the end of the program participants will acquire the following:
1. Have a better understanding of your presentation competency level 2. Identify the essential skills for making persuasive presentations 3. Learn how to make effective presentation
Program Outline The basic components of a presentation How to put together a presentation The audience and the venue The opening and agenda review The presentation body The closing Preparation and rehearsals How to build positive relation with the audience The importance of your voice Handling questions Program Duration: Three training days Who should attend Employees who conduct presentations ----------------------------------------------------------------------------------------------------------------
CHANGE MANAGEMENT Objectives At the end of the program participants will acquire the following: 1. A better understanding of the five main factors of change 2. Learn the change criteria 3. Practice the change stages and how to coop with the change Program Outline The five main elements of change. The key skills and traits needed to manage a successful change The impact of the change on the business environment and on management. Change and fear. Managing your fear and moving along to achieve your vision/goal. Tools to overcome change resistance Realize the change equation How to apply the change equation and the needed steps for all stake holders How to motivate your staff to speed up the change pace. Program Duration: One training days Who should attend All levels
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THE CHANGE AMBASSADOR FOR BANKING SECTOR
Objectives At the end of the program participants will acquire the following:
1. Learn how to become an effective change agent. 2. Practice the how to develop effective customer service 3. The importance of recognizing the customer personality and how to adapt your
style to influence him/her. 4. The importance of teamwork on the overall results.
Program Outline The five main elements of change The impact of change on the banking sector The needed competencies to lead a successful change How to overcome the resistance of the change Managing your fear and your staff fear The skills needed to present a professional customer service for both internal and external customers Handling difficult situations The importance of team unity and its impact on the overall results How to maximize the productivity by building a creative environment Challenging and coaching your team members to boost their output Program Duration: Two training days Who should attend All levels ----------------------------------------------------------------------------------------------------------------
THE MEETING PROCESS Objectives At the end of the program participants will acquire the following: 1. A better understanding of the meeting as a process 2. Identify the key elements of a successful meeting 3. Learn how to manage meetings effectively Program Outline The purpose and the process Code of conduct The agenda and time control techniques Managing conflicting opinion Maintaining control and discipline Controlling the time The follow-up and action plan Program Duration: One training days Who should attend All levels
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TRAINING OF THE TRAINERS (TOT) Objectives At the end of the program participants will acquire the following:
1. Identify the essential skills for developing succsseful training 2. Tips to control the floor while conducting the trining 3. The importance of the case studies and buiness games 4. Learn how to make an effective and efficient presentation
Program Outline The basic components of the training The integration of the training components The instructor and participant material How to put together a presentation & Business games and case studies The audience and the venue & the opening and agenda review The presentation body & The closing Managing the flow of the training material &Preparation and rehearsals How to build positive relation with the audience The importance of your voice and your body Handling questions & gaining control of the floor Program Duration: Five training days Who should attend All Persons responsible to conduct trainings --------------------------------------------------------------------------------------------------------------------------
EFFECTIVE BUSINESS WRITING Objectives: At the end of the program participants will acquire the following: 1. Identify the "bottom line" in a writing task. 2. Understand the connection between audience awareness and a writer’s style 3. Develop more effective writing techniques and skills appropriate in the business environment. 4. Be able to use logical, concise and coherent sentences and paragraphs. 5. Eliminate the passive voice, wordiness, and redundancy. 6. Minimize word, sentence, and paragraph length without sacrificing clarity or substance & Quickly proofread and edit a piece of writing. Program Outline The Benefits of Writing Well Discovering the 'Bottom-Line' of Writing Getting Information Organized & Knowing your Audience Deal-breakers: Words, Phrases, and Expressions to Avoid Language: Clarity, Brevity, Active Voice Removing Grammar, Punctuation, and Spelling Mistakes Shortcuts for Proofreading and Editing Program Duration: Three training days Who should attend People who needs to write professional English
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EFFECTIVE TECHNICAL WRITING Objectives At the end of the program participants will acquire the following:
1. Understand how technical reports should be planned and structured by applying basic tools to translate ideas to effective written documents
2. Use clear & powerful language to persuade readers for positive results 3. Write technical documents effectively to meet deadlines and productivity goals 4. Use tried and tested techniques to check and review documents more effectively
Program Outline Practical Side of Report Writing Essentials of a good report Structure of report Planning/Preparation Writing process The Creative Side of Report Writing Reporting style & Improving Presentation Types of Reports Laws of Report Writing Program Duration: Two training days Who should attend All staff ----------------------------------------------------------------------------------------------------------------
SELF LEARDERSHIP SKILLS Objectives At the end of the program participants will acquire the following: 1. A better understanding of the leader in you 2. Identify the essential skills needed to achieve results through others 3. Learn how to use these skills effectively Program Outline The business model & the overall goal of the business enterprise The 4 pillars of successful organizations Change and its impact on future development The law of attraction & the importance of successful and harmony teamwork on achieving company targets What defines leadership? The difference between management and leadership Leadership function, domain and skills The vision and action plan Program Duration: One training day Who should attend All personnel responsible for achieving results through others
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EFFECTIVE LEARDERSHIP SKILLS Objectives At the end of the program participants will acquire the following:
1. Improved delegation skills 2. Maintaining a motivated workforce 3. Effective coaching and counseling
Program Outline The difference between management and leadership Leadership styles Six guidelines for effective delegation The urgent versus important model The employee development process What is motivation Motivation theories What motivates people? What's coaching Coaching versus counseling Program Duration: Two training days Who should attend Senior management ----------------------------------------------------------------------------------------------------------------
COACHING AND COUNSELING SKILLS Objectives 1. At the end of the program participants will acquire the following: 2. A better understanding of the Coaching And Counseling Skills 3. Identify your strengths and what needs to be improved 4. Learn how to coach and counsel effectively Program Outline Coaching versus counseling Assessing your skills The coaching Counseling process Identify the action plan Communicating with different people The self motivated mind set Continuous improvement The goals and the measures The art of learning from your mistakes Program Duration: Two training days Who should attend All managers and people responsible for achieving results through others
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ESSENTIAL MANAGEMENT SKILLS Objectives At the end of the program participants will acquire the following:
1. A better understanding of your own management style 2. Identify the essential skills needed to achieve results through others 3. Learn how to use these skills effectively, namely: goals setting, action planning,
delegation and motivation. Program Outline Supervisor/manager major functions The elements for setting goals The milestones concept The action plan process and forms The follow up system (what, who, and when) The alignment of goals The delegation process Roles and responsibilities of delegator, and others The different motivation factors How to motivate others Program Duration: Two training days Who should attend All personnel responsible for achieving results through others ----------------------------------------------------------------------------------------------------------------
FROM MANAGEMENT EXCELLENCE TO LEADERSHIP Objectives At the end of the program participants will acquire the following 1. Improved delegation skills 2. Maintaining a motivated workforce 3. Effective coaching and counseling Program Outline Inventory of management skills The difference between management and leadership The delegation process, guidelines and responsibilities What motivates people? Understanding the motivation process Coaching versus counseling Listening and questioning techniques Program Duration: Two training days Who should attend All managers and those who are responsible for achieving results through others.
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THE JOB, THE PEOPLE, AND THE PROCESS Objectives At the end of the program participants will acquire the following:
1. How to set and monitor objectives 2. Effective people management 3. Managing the process
Program Outline Setting the objectives framework and ensuring alignment How to set up measurable objectives at every level Setting, monitoring and implementing the action plan Understanding the key elements of people management, from delegation to motivation Practicing people selection process Managing different people styles What’s involved in a process and the key measure - cycle time Program Duration: Two training days Who should attend All Managers who are responsible for achieving results through people ----------------------------------------------------------------------------------------------------------------
EFFECTIVE MANAGEMENT SKILLS
Objectives At the end of the program participants will acquire the following: 1. Understand the skills needed for an effective manager 2. Learn how to set and implement business goals 3. Practice managing change Program Outline Inventory of management skills Leader roles and responsibilities, team member role & contribution The 5 Changes of today's business world The impact of market change Overcoming resistance to change What subordinates expect from you Setting and distribution of goals and measures Rules for setting and achieving goals The elements for setting goals The milestones concept Program Duration: Two training days Who should attend All employees with subordinates and line managers
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BUILDING THE CUSTOMER FOCUS ORGANIZATION (CUSTOMER SERVICE)
Objectives By the end of the last module participants will have acquired the following: 1. Understand the principles of customer care 2. Build confidence with questioning, listening and problem solving 3. Understand how to manage difficult situations Program Outline The role of customer service employee within the organization The high cost of losing customers The key elements of customer care Listening tips and skills Questioning techniques Impact of your body language Handling objections Dealing with difficult customers Program Duration: Two training days Who should attend Customer service representatives ----------------------------------------------------------------------------------------------------------------
CUSTOMER CARE USING THE TELEPHONE Objectives By the end of the last module participants will have acquired the following: 1. Understand the principles of customer care 2. Build confidence with questioning, listening and problem solving 3. Understand how to use the telephone effectively Program Outline The role of customer service employee within the organization The high cost of losing customers The key elements of customer care Listening tips and Questioning techniques Impact of your body language Handling objections and dealing with difficult customers Controlling the sound of your voice Making sure your caller understands you Keeping calm (you and the caller) Program Duration: One training days Who should attend Customer service representatives who are mainly using the telephone
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ACHIEVING TELEPHONE EXCELLENCE
Objectives By the end of the last module participants will have acquired the following: 1. The skills needed to handle telephone calls professionally 2. Practice managing different types of customers 3. Achieving highest satisfaction for your telephone customers Program Outline How to control the sound of your voice A formula for dealing with angry callers Ways to make every caller feel special Guideline for taking messages Tips for making sure your caller understands you How to avoid the most annoying phone habits Refusing calls politely and how to screen calls tactfully The difficult personality types and how to deal with them The effect of body language on your response How to handle complaints & how to be a better listener. Program Duration: Two days workshop Who should attend All persons using negotiation skills in their daily activities
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PROFESSIONAL HR SKILLS Objectives At the end of the program participants will acquire the following: 1. A better understanding of HR role in any organization. 2. Learn the main cornerstones of HR Department. 3. Learn how to construct a successful HR strategy 4. Practice the needed key HR skills Program Outline The Attract-Develop-Retain Cycle The concept of HR business Partner & The main functions of HR department The key skills of a successful HR business partner The strategic HR role and its impact on the overall results The hiring process and the types of interviews & The use of a competency model/system The needed Planning for a successful interview (Interviewing guide) Identifying the visual, verbal and vocal characteristics of the different personalities Converting business goals to learning goals & Training needs Analysis (TNA) Personal Development Process (PDP) Competency framework & The competency based system Performance Management systems & HR annual Budget components Program Duration: Four training days Who should attend All HR personnel --------------------------------------------------------------------------------------------------------------------------
HOW TO BE A PROFESSIONAL RECRUITER Objectives At the end of the program participants will acquire the following: 1. Have a better understanding of the interviewing process 2. Learn how to identify the different people personalities 3. Practice how to read people’s potential and how to be match the needed competencies for the desired vacancies. Program Outline The hiring process and the types of interviews The needed Planning for a successful interview (Interviewing guide) The use of a competency model/system Identifying the visual, verbal and vocal characteristics of the different personalities Learning the actions and reactions of the different groups of people Adapting your management style to fit the different situations Motivation, likes, dislikes and fear of the different profile groups Work preference and behavioral impact Program Duration: Two training days Who should attend All Persons responsible to conduct an interview
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ESSENTIAL TRAINING AND DEVELOPMENT SKILLS Objectives At the end of the program participants will acquire the following: 1. Have a better understanding of competency systems. 2. Learn how to identify learning goals from business drivers 3. Practice how to build a training plan Program Outline Converting business goals to learning goals Personal Development Process (PDP) Training needs Analysis (TNA) Identifying development areas & The development planning process Competency framework & The competency based system Performance Management systems as a tool to identify the training needs. Training Budget & Time utilization Program Duration: Two training days Who should attend All Persons working in the training and development department --------------------------------------------------------------------------------------------------------------------------
PROFESSIONAL PERFORMANCE MANAGEMENT SKILLS Objectives At the end of the program participants will acquire the following: 1. Better understanding of the performance management systems usage and importance. 2. The key outputs of the performance management systems. 3. The key benefits of using performance management systems. 4. Practice how to conduct a professional performance evalustion. Program Outline Learn how to use the performance management system. The impact of the performance management system on the overall organization productivity. The benefits of using performance management system for: The Bank The management The employees Basic understanding of using the balanced score card. Using the output of the performance management system in identifying the future development areas. The impact of fairness vs. the implication of biased performance evaluation. Practice how to stay in control during the performance evaluation session. Program Duration: One training day Who should attend All personnel specially HR staff
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ESSENTIAL SELLING TECHNIQUES Objectives At the end of the program participants will acquire the following: 1. Comprehensive understanding of the Selling Process 2. Ability to use the principles of “Customer Centered Selling” 3. Understand how to become a successful sales person Program Outline From prospecting to closing the sales cycle Essential selling skills Handling the call/visit Questioning, listening and notes taking Defining Customer Requirements Small sales versus large sales Effective solution / proposal presentation Handling objections (price) Closing Techniques Program Duration: Two training days Who should attend Junior sales person ----------------------------------------------------------------------------------------------------------------
IMPROVING SELLING BEHAVIOR
Objectives At the end of the program participants will acquire the following: 1. How to persuade different people 2. Better understanding of their selling style 3. Achieve better communication in less time Program Outline Why people buy the motives Understand the strength and weakness of your own selling style How to identify the different styles of buyers The verbal, vocal and visual signs Different customers with different needs Seeing beyond the words Adapting your selling styles to fit the different prospects Maximize persuasion techniques by using the appropriate communication style Preparing your sales skeleton talk Program Duration: Two training days Who should attend Sales persons
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ADVANCED SELLING TECHNIQUES Objectives At the end of the program participants will acquire the following: 1. Have a Better Understanding of the Skills needed during the Sales CALL 2. Improve my skills in using the advanced questioning techniques 3. Practice the use of the key SELLING skills Program Outline The difference between small and large sales The key selling skills The selling Cycle The use of questions From situation to closing Listening and taking notes The different types of needs Problems and implications Techniques for preventing objections Presenting your solution Program Duration: Two training days Who should attend Sales persons responsible to achieve major sales ----------------------------------------------------------------------------------------------------------------
EFFECTIVE SALES MANAGEMENT SKILLS Objectives At the end of the program participants will acquire the following: 1. A better understanding of how to plan your sales activities 2. Identify the key elements in managing your territory 3. Learn how to improve your sales results Program Outline Leadership versus management Sales Management skills inventory Setting a successful sales strategy The goals and the measures Defining your territory and time management Building and managing a sales team Sales force development cycle The use of coaching The role of motivation in selling The art of managing different people styles The sales forecasting and the annual plan control Sales management techniques (The sales funnel & The sales platform) Program Duration: Two training days Who should attend All Sales Team
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THE SALES PRESENTATION
Objectives At the end of the program participants will acquire the following: 1. Have a better understanding of your presentation competency level 2. Identify the essential skills for making persuasive presentations 3. Learn how to make effective presentation Program Outline The basic rules for professional presentation The key elements of a presentation The key steps from preparation to delivery Time allocation versus structure The importance of closing Handling the impromptu presentation The use of voice tone, hands and body language Program Duration: Two training days Who should attend Sales persons responsible to achieve major sales
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A BETTER UNDERSTANDING OF THE MARKET PLACE Objectives At the end of the program participants will acquire the following: 1. A better understanding of the elements and forces in the market place 2. Identify the forces affecting your products 3. Learn how to analyze the market place information Program Outline Marketing versus selling From Customer Value to Customer Satisfaction External opportunities and threats analysis (strength / weakness) Goal formulation Customer care and retention process The buying decision The use of marketing research Analyzing needs and trends & The use of marketing research Analyzing the marketing Program Duration: Two training days Who should attend All senior managers ----------------------------------------------------------------------------------------------------------------
ESSENTIALS OF MARKETING Objectives At the end of the program participants will acquire the following: 1. Understand the importance of marketing in today's highly competitive marketplace 2. Understand the importance of situational analysis 3. Develop the right marketing mix to support the overall marketing strategy / Goals 4. Practice how to formulate a successful marketing plan. 5. Gain new approaches to marketing and how they will link to achieve the company's overall strategic objectives Program Outline What is Marketing & Features of Modern Marketing Difference between Sales and Marketing Marketing Mix and Key Marketing Activities Developing Market Segmentation Product Planning and Development Promotion Mix : Advertising, Publicity, Personal Selling, Sales Promotion Distribution Planning & Pricing Strategy Marketing Plan: Situation Analysis, Micro and Macro, SWOT Analysis, Objectives, Strategies, Tactics and Budget Program Duration: Two training days Who should attend Sales professionals, all new marketing personnel and business professionals
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PRODUCT DIFFERENTIATION AND POSITIONING Objectives At the end of the program participants will acquire the following: 1. A better understanding of the processes used to position a product 2. Identify how to differentiate your products 3. Learn how to position your products Program Outline Market segmentation Developing the customer segment profile Tools for competitive differentiation Managing product lines and brands Price selecting & positioning methods Managing reactions to price change A Model of customer behavior Market segmentation procedure Tools for competitive differentiation Forecasting market demands Program Duration: Two training days Who should attend Senior managers, marketing and sales managers ----------------------------------------------------------------------------------------------------------------
DESIGNING COMMUNICATION STRATEGIES
Objectives At the end of the program participants will acquire the following: 1. A better understanding of what's needed for designing communication strategies 2. Identify the key elements of effective communication strategies 3. Learn how to design an effective communication strategy for a specific product Program Outline The communication process Elements of effective communications Identifying the target audience Designing the message Promotional mix The reach, frequency and impact Media and vehicles solution Sales promotion Direct – marketing and public relation Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers
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DESIGNING MARKETING STRATEGIES Objectives At the end of the program participants will acquire the following: 1. A better understanding of how to design marketing strategies 2. Identify the suitable strategies for your product positions 3. Learn how to implement winning marketing strategies Program Outline Market leader strategies Expanding the total market The challengers strategies The followers strategies The nichers strategies Defending market share Choosing an attack strategy Expanding market share Guerilla strategy Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers ----------------------------------------------------------------------------------------------------------------
PLANING MARKETING PROGRAMS
Objectives At the end of the program participants will acquire the following: 1. A better understanding of how to design marketing programs 2. Identify the key elements of successful marketing programs 3. Learn how to develop and implement successful programs Program Outline Product lines classification Product mix decision Branding option and decision Designing pricing strategies Developing communication objectives Sales promotion and public relation Managing the sales force Evaluating advertising effectiveness Retailing versus wholesaling Distribution systems Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers
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MANAGING MARKETING CHANNELS Objectives At the end of the program participants will acquire the following: 1. A better understanding of how to use channels 2. Identify how to evaluate and select appropriate channels 3. Learn how to benefit from the use of channels Program Outline Marketing channels functions Channel levels and numbers Major channel alternatives Selection and management Evaluation and motivation Vertical versus horizontal growth Causes of channel conflict Managing Channel conflict and competition Channel objections and constraints Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers ----------------------------------------------------------------------------------------------------------------
STRUCTURING AND MANAGING MARKETING TEAMS
Objectives At the end of the program participants will acquire the following: 1. A better understanding of how to manage marketing staff 2. Identify the alternative structures and processes used to manage the marketing teams 3. Learn how to motivate and manage your marketing teams Program Outline Basic structure; marketing; sales; branding; etc. Assigning roles and responsibilities Relationships with other departments Contribution to the supply chain process The deliverables, what, who, when, etc. Developing and selecting an incentive scheme Promotions, and merchandizing Advertising and communication Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers
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THE NEW ESSENTIAL RULES OF MODERN MARKETING Objectives At the end of the program participants will acquire the following: 1. A better understanding of modern marketing guidelines 2. Identify the common pitfalls made by marketing teams 3. Learn how to avoid fatal marketing mistakes Program Outline Basic marketing guidelines Major pitfalls by blue-chip organizations The law of leadership Line extension and the focus concept Category versus Segmentation Customer perception Identifying hype from real growth opportunity The law of division Unpredictability, success and failure Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers ----------------------------------------------------------------------------------------------------------------
ANALYZING INDUSTRIES AND COMPETITION Objectives At the end of the program participants will acquire the following: 1. A better understanding of your industry forces and the competitors 2. Identify the strengths and weaknesses of your competitors 3. Learn how develop strategies targeted to improve your market share position Program Outline The basic industry forces Evaluating industry attractiveness The supply chain system Local rules and regulations Customer buying decision Total market potential and present players Identifying the competitors Assessing the competitors strengths and weaknesses Estimating the competitors reaction patterns Developing your own reaction strategy Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers
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MEASURING AND EVALUATING MARKETING PERFORMANCE Objectives At the end of the program participants will acquire the following: 1. A better understanding of the best practices used to measure performance 2. Identify the appropriate measures that you can use 3. Learn how to measure marketing performance and improve your results Program Outline Sales versus market share analysis Impact ratios Cost distribution concepts Sales profitability and efficiency control Customer satisfaction Financial analysis Methodology of marketing - profitability analysis Developing corrective action plans Distribution efficiency Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers ----------------------------------------------------------------------------------------------------------------
EXECUTIVE VIEW OF THE MARKETING PROCESS Objectives At the end of the program participants will acquire the following: 1. A better understanding of what's the role and impact of marketing 2. Identify the elements and processes used by marketing 3. Learn how to structure and benefit from the marketing teams Program Outline The critical role of marketing Customer value and satisfaction Developing a marketing plan Marketing information Marketing research SWOT analysis The use of communication Analyzing industries competitors Differentiating & positioning the market offer Measuring marketing performance Structuring marketing department Program Duration: Two training days Who should attend Senior managers.
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MARKETING STRATEGIES FOR EXPORT Objectives At the end of the program participants will acquire the following: 1. A better understanding of what's needed to be in the export game 2. Identify the key elements needed to be able to export your product 3. Learn how to build the export organization Program Outline Globalization is at your door steps Customers profile Basics: quality standards, processes, and people competency Implementing a quality program Looking to the supply chain Price selection and positioning Evaluating your options Who are your competitors Developing the export mindset organization Program Duration: Two training days Who should attend Senior managers, marketing, sales, and advertising managers
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PMP – Preparation course Objectives At the end of the program participants will acquire the following: 1. A better understanding of what's the role and impact of marketing 2. Identify the elements and processes used by marketing 3. Learn how to structure and benefit from the marketing teams Program Outline
Introduction and Framework and processes. Scope management. Time management. Cost management. Quality management. Hr management. Communication management. Risk management. Procurement management. Stakeholder management. Integration management.
Program Duration: Ten training days Who should attend All employees.
