Curriculum Vitae  

Personal Information

Name:Zoltán JónásAddress:2013 Pomáz, Nyár u.31.Tel.:+36/20-454-3959E-mail: joyrider@maxing.huDate of birth:31 March 1980.Nationality: Hungarian  Employment experience

Budapest Bank – Project Manager – Oct. 2016 – Now(Key Projects: - Voice Mining: Modern consumers interact with their service providers in

many more ways than in the past - email, social media, instant messaging, and much more - on average, almost six different channels in each customer relationship. Speech Analytics solution is the key to unlocking hidden insights for improved customer satisfaction and loyalty, greater operational efficiency, and better agent performance.Main task was to find a provider that can implement a solution to have all these features and introduce them to the business where Customer Satisfaction is the flagship in these years.

Top benefits of the project: - Improve the customer experience- Coach and monitor call center agents, improve service quality- Reduce operating expenses and save money- Identify up-sell and cross-sell opportunities, boost revenue- Reduce customer attrition

- Telco service agreement modification: As technology develops needs are developing too. System complexity increased in the past few years and the separation from GE also made necessary to upgrade the existing communication equipments. Communicating with providers, organizing meetings for technical discussions, follow up the deadlines was part of the job as the first point of contact. GE Hungary Ltd.–IT Operations Infrastructure Project Leader – March 2014. – July 2016(Key roles: - Leading IT Infrastructure projects at Veresegyház GE Power production site.

- Obtaining quotes from qualified vendors for the projects, initiating PO’s. - Contact Person for mobile communications with Vodafone. - Supervisor for EUS Team(End User Support) from GE side (SLA reviews, etc.)) - Obtaining IT small items (cables, RAM, HDD, SSD, monitors, desk phones, mobile phones, tablets, etc. - Owner of weekly IT Communications newsletter - Owner of Avaya PBX - Owner of all network assets on site (Core Switches, Switches, Access Points, Firewalls, Controllers, etc.)- Revising/administrating assets in Service-Now (ITIL)

(Key Projects: - Building Container office for PGS Parts and Repair(affected:80 person) - Replacing Wireless controllers (full site) - Replacing mobile phones to managed Smartphones (150+ person) - Replacing obsolete switches (50+) at production area (1000person) - Meeting Room modernization (Barco ClickShare, 55-60” screens - Initiating Obsolete workflows for IT - Replacing obsolete switches at office area (25 switches – 500 person) - Participating in yearly Power Outage projects (2 days full outage)

- Procuring Cisco SX20, DX80 Telepresence devices - Refreshing Asset Tracker - Refreshing IT asset ordering WorkFlow tool (processing, stakeholders,..) - Building Mobile container offices (60+ person) - Office area rebuilding with installing new network assets (4 phases)

- IBM Data Storage Systems Ltd.– IT Helpdesk – Aug. 2011. –March 2014(providing technical support for office workers regarding software and hardware issues

related their assets. Installing laptops and desktops for newcomers based on local images developed by local helpdesk team. Keeping images up-to-date with actual software versions plug-ins and extensions. Registering domain users, intranet id-s VPN accesses, setting up Lotus Notes applications and other Java based local developed applications. Installing and setting up SAP client for office workers (finance and HR based positions), Setting up local and global printers. Processing IT Helpdesk tickets, diagnosing and fixing issues via remote control (Dameware, TeamViewer), and other daily problems. Applying E-Req requisitions. Support free assets for further use (employee buy, pool, etc.) Setting up TSM and PGP clients. Presenting a basic IT know-how training for newcomers etc.)

 - eAgent Web agency Ltd.- Designer - 2011.(Participate in online and offline web developments, full graphical design, making of site

structures and wireframe models (MindNode), customer care and coordinating.) - Doctopus - Creative Manager - 2010.(Graphics designer, CG art, project manager, Smartphone game graphics development,

customer acquiring, 1st. level network support and development, providing system admin tasks, virtual network and security testing, project management etc.) 

 - ASUS Hungary Ltd. – Customer Service Call Center IT Support – Jan. 2008 – Sept. 2009

(call center support for IW,-OOW/CID cases, problem diagnostic via phone, swap units administration, customer survey administration, assistance of RSM, customer service support website development and testing, testing and configuring new hardwares (Notebook, netbook, wifi, pda, pna, MB, GPU cards  (os and network setting, bios updates, beta driver testing) etc.)

 - Budapest Business School - College of Commerce, Catering and Tourism - IT Support

2002 – 2005 (ensure the appliances of education such as notebooks, projectors, VCR, support for sound events, digitizing,-editing and reproduction of college events (on Mac OS X (Final Cut Pro, Encore DVD, Photoshop CS2)), online stream media support, installing Win and Mac OS, network support, etc.)

 

Education

2015. - IQJB – ITIL V3 foundation course2004-2009 Budapest Business School - College of Commerce, Catering and Tourism(main subjects: economy, finance, statistics, marketing,-commerce, logistics)Degree: 2009 April2000-2002 Szent Istvan University – Ybl Miklos Faculty of Architecture and Civil Engeneering1999. -Kvassay Jeno Technician High School –  IT Operator/Administrator1998-1999 – Kvassay Jeno Technician High School – Construction and IT Technician LanguagesEnglish- (business) advancedGerman- beginner Others- Outstanding skills of computer graphics design (Photoshop CS5, etc)- Maya Masterclass (2011)- working in the United Kingdom (9 month)- Experience in building and designing web sites (Dreamweaver (HTLM, CSS))- B cat. driving license since (1998) Hobbies- travelling, photography, sports (especially martial arts – Iaido, and other swordsmanship),

body building, CrossFit , cycling, skiing, squash and extreme sports: diving, wall climbing, ), music, movies, graphics designs, reading

Budapest, 05-Jan-2017