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DAFTAR LAMPIRAN
Lampiran 1KUESIONER
NALISIS CITA RASA, KUALITAS PELAYANAN DAN HARGATERHADAP KEPUASAN PELANGGAN DI BAKSO GIBRASS
Jl. Kutsari Selatan II no. 45 Surabaya
Petunjuk pengisian pertanyaan :1. Pilihlah jawaban yang sesuai dengan pendapat anda dengan cara memberikan
tanda checklist (√ )pada kotak yang tersedia.2. Mohon supaya menjawab satu jawaban yang paling sesuai untuk setiap
pertanyaan yang diberikan
Alternatif pilihan :SS : Sangat SetujuS : SetujuRG : Ragu-raguTS : Tidak SetujuSTS : Sangat Tidak Setuju
Identitas Responden
No Identitas Keterangan
1 Usia
a. 18 – 25 thb. 26 – 30 thc. 31 – 35 thd. 36 – 40 the. 41 – 45thf. 46 – 50th
2 Jeniskelamina. Laki-Laki b.Perempuan
3 JenisPekerjaan
a. Pelajar/Mahasiswa b. PNSc. PegawaiSwasta d.Wiraswastae. Lainya : ……………….
4 Pendapatan a. Rp. 1.000.000 –Rp. 2.000.000b. Rp. 2.000.000 – Rp. 3.000.000c.>Rp. 3.000.000
No. Karakteristik Cita Rasa SS(5)
S(4)
RG(3)
TS(2)
STS(1)
1 Wadah untuk penyajian bersih
2Kuah Bakso Gibrass memiliki aromayang sedap
3Kuah Bakso Gibrass memiliki rasa yangnikmat
4Tekstur pentol Bakso Gibrass memilikikekenyalan yang pas
No. Karakteristik Kualitas Pelayanan SS(5)
S(4)
RG(3)
TS(2)
STS(1)
1 Resto Bakso Gibrass bersih
2Karyawan Bakso Gibrass melayanipesanan dengan tepat
3Karyawan Bakso Gibrass bertindakcepat pada saat konsumen berkunjung
4Produk Bakso Gibrass bebas borax/formalin
5Karyawan Bakso Gibrass memberikanpelayanan yang sama tanpa memandangstatus sosial.
No. Karakteristik Harga SS(5)
S(4)
RG(3)
TS(2)
STS(1)
1.Harga sesuai dengan porsimakananyang dihidangkan
2.Harga sesuai dengan rasa makanan yangdiberikan
No. Kepuasan Pelanggan SS(5)
S(4)
RG(3)
TS(2)
STS(1)
1Saya akan membeli produk BaksoGibrass lagi
2Saya akan menyarakan untuk membeliproduk Bakso Gibrass kepada teman,saudara dan keluarga
Lampiran 2
Data Responden
No. UsiaJenis
KelaminPekerjaan Pendapatan
1 18-25 Wanita Pelajar2 18-25 Pria Swasta 1 Juta-2 Juta3 18-25 Pria Swasta 1 Juta-2 Juta4 26-30 Pria Swasta 2 Juta-3 Juta5 18-25 Pria Swasta 1 Juta-2 Juta6 26-30 Wanita Swasta 2 Juta-3 Juta7 18-25 Pria Swasta 2 Juta-3 Juta8 18-25 Wanita Swasta 1 Juta-2 Juta9 18-25 Pria Swasta 1 Juta-2 Juta
10 18-25 Wanita Swasta 1 Juta-2 Juta11 18-25 Pria Swasta 1 Juta-2 Juta12 18-25 Pria Swasta 2 Juta-3 Juta13 31-35 Pria Swasta 2 Juta-3 Juta14 26-30 Wanita Swasta > 3 Juta15 26-30 Wanita PNS > 3 Juta16 18-25 Pria Swasta 2 Juta-3 Juta17 26-30 Pria Wiraswasta > 3 Juta18 18-25 Pria Swasta 1 Juta-2 Juta19 18-25 Pria Swasta 1 Juta-2 Juta20 26-30 Pria Swasta 2 Juta-3 Juta21 18-25 Pria Swasta 1 Juta-2 Juta22 18-25 Pria Swasta 2 Juta-3 Juta23 26-30 Pria Swasta 2 Juta-3 Juta23 18-25 Pria Swasta 1 Juta-2 Juta24 26-30 Pria Swasta 1 Juta-2 Juta26 36-40 Wanita Swasta 2 Juta-3 Juta27 18-25 Wanita Swasta 1 Juta-2 Juta28 36-40 Pria Swasta > 3 Juta29 18-25 Wanita Swasta 1 Juta-2 Juta30 31-35 Wanita Swasta 2 Juta-3 Juta31 26-30 Pria Swasta > 3 Juta32 18-25 Wanita Pelajar33 26-30 Pria Wiraswasta > 3 Juta
34 18-25 Wanita Pelajar35 26-30 Pria Wiraswasta > 3 Juta36 26-30 Pria Wiraswasta > 3 Juta37 26-30 Pria Swasta > 3 Juta38 18-25 Wanita Swasta 1 Juta-2 Juta39 31-35 Wanita Swasta > 3 Juta40 26-30 Pria Swasta 2 Juta-3 Juta41 18-25 Wanita Swasta 2 Juta-3 Juta42 18-25 Wanita Swasta 1 Juta-2 Juta43 36-40 Pria Swasta > 3 Juta44 36-40 Wanita Swasta > 3 Juta45 18-25 Wanita Pelajar46 31-35 Pria Wiraswasta > 3 Juta47 31-35 Pria Swasta > 3 Juta48 18-25 Pria Swasta 1 Juta-2 Juta49 26-30 Wanita Swasta > 3 Juta50 26-30 Pria Swasta > 3 Juta51 18-25 Pria Swasta 2 Juta-3 Juta52 18-25 Pria Swasta 1 Juta-2 Juta53 36-40 Wanita Wiraswasta > 3 Juta54 18-25 Wanita Swasta 1 Juta-2 Juta55 18-25 Wanita Swasta 1 Juta-2 Juta56 18-25 Wanita Swasta 1 Juta-2 Juta57 26-30 Wanita Wiraswasta > 3 Juta58 18-25 Pria Swasta 1 Juta-2 Juta59 31-35 Pria Swasta 2 Juta-3 Juta60 26-30 Pria Swasta 2 Juta-3 Juta61 26-30 Pria Swasta 2 Juta-3 Juta62 31-35 Pria Swasta 2 Juta-3 Juta63 36-40 Wanita Swasta > 3 Juta64 18-25 Pria Swasta > 3 Juta65 36-40 Wanita Swasta > 3 Juta66 31-35 Pria Swasta > 3 Juta67 31-35 Wanita Swasta > 3 Juta68 26-30 Wanita Swasta > 3 Juta69 26-30 Pria Swasta 2 Juta-3 Juta70 18-25 Wanita Swasta 1 Juta-2 Juta71 18-25 Wanita Swasta 1 Juta-2 Juta72 18-25 Pria Swasta 1 Juta-2 Juta73 26-30 Wanita Wiraswasta > 3 Juta74 18-25 Pria Swasta 2 Juta-3 Juta75 26-30 Wanita Swasta 2 Juta-3 Juta76 18-25 Wanita Swasta 2 Juta-3 Juta
77 18-25 Wanita Swasta 2 Juta-3 Juta78 18-25 Wanita Swasta 2 Juta-3 Juta79 26-30 Pria Swasta > 3 Juta80 26-30 Pria Swasta > 3 Juta81 18-25 Pria Pelajar82 36-40 Wanita Wiraswasta > 3 Juta83 31-35 Pria Swasta > 3 Juta84 26-30 Pria Swasta > 3 Juta85 18-25 Wanita Swasta 2 Juta-3 Juta86 18-25 Pria Swasta 2 Juta-3 Juta87 26-30 Pria Swasta 2 Juta-3 Juta88 18-25 Pria Swasta 2 Juta-3 Juta89 26-30 Pria Swasta 2 Juta-3 Juta90 18-25 Pria Swasta 2 Juta-3 Juta91 18-25 Wanita Swasta 2 Juta-3 Juta92 26-30 Pria Swasta 2 Juta-3 Juta93 18-25 Pria Swasta 1 Juta-2 Juta94 18-25 Pria Swasta 1 Juta-2 Juta95 18-25 Wanita Swasta 2 Juta-3 Juta
96 26-30 Wanita Swasta 2 Juta-3 Juta
No.X1 ( Cita Rasa )
∑X2
( Kualitas Pelayanan ) ∑
X3( Harga
)∑
Y( KepuasanPelanggan )
∑
1 2 3 4 5 6 7 8 9 1 2 1 21 4 4 4 5 17 4 4 4 4 4 20 3 3 6 3 4 72 3 4 3 4 14 4 5 3 4 3 19 4 4 8 4 4 83 5 4 4 5 18 4 4 3 3 3 17 2 3 5 2 2 44 4 5 4 4 17 4 5 5 4 4 22 5 4 9 3 3 65 5 4 4 5 18 4 4 4 3 4 19 3 3 6 2 3 56 4 4 4 3 15 4 5 5 3 4 21 3 3 6 3 3 67 4 5 4 3 16 5 4 4 4 4 21 4 4 8 2 2 48 3 2 2 2 9 3 4 4 3 4 18 2 2 4 2 2 49 4 4 4 2 14 2 4 4 4 4 18 4 4 8 4 4 8
10 3 3 4 4 14 5 5 5 3 3 21 4 4 8 3 3 611 4 4 4 5 17 4 5 4 3 4 20 3 3 6 3 4 712 4 5 4 4 17 5 4 4 5 4 22 4 5 9 3 3 613 4 4 3 4 15 4 4 4 5 5 22 3 3 6 3 3 614 4 4 5 5 18 4 5 4 4 5 22 4 5 9 3 4 715 4 4 4 4 16 4 4 4 4 4 20 4 4 8 4 4 816 4 3 3 4 14 3 4 4 5 5 21 5 4 9 3 3 617 3 3 3 2 11 2 4 4 3 4 17 2 2 4 2 2 418 4 4 4 5 17 4 4 4 3 4 19 3 3 6 3 3 6
19 3 2 2 2 9 3 4 4 3 4 18 2 2 4 2 2 420 3 2 2 2 9 3 3 4 4 4 18 2 2 4 3 3 621 5 3 3 4 15 3 5 4 4 5 21 2 2 4 3 3 622 4 4 4 4 16 4 4 4 3 4 19 4 4 8 4 4 823 5 4 4 5 18 4 4 4 4 4 20 3 3 6 2 3 523 4 4 4 4 16 4 4 4 3 4 19 4 4 8 4 4 824 4 4 4 5 17 5 4 4 4 4 21 2 2 4 2 3 526 4 2 2 4 12 4 4 4 4 4 20 2 2 4 2 2 427 4 5 4 4 17 5 4 4 5 5 23 4 4 8 3 3 628 4 4 4 4 16 4 4 4 3 4 19 4 4 8 4 4 829 5 4 4 5 18 4 5 4 5 4 22 4 3 7 2 3 530 3 4 4 3 14 2 4 4 3 4 17 4 4 8 3 3 631 2 4 3 4 13 3 3 4 3 3 16 4 4 8 4 4 832 5 4 4 4 17 5 3 3 4 4 19 4 4 8 5 4 933 3 4 4 3 14 4 4 3 3 4 18 4 4 8 4 4 834 4 4 3 3 14 3 4 4 3 3 17 4 4 8 3 3 635 5 4 4 3 16 4 3 3 2 5 17 4 4 8 3 4 736 5 5 5 4 19 4 4 3 3 4 18 4 3 7 3 4 737 4 3 4 4 15 3 4 3 3 4 17 4 4 8 4 4 838 4 5 5 5 19 4 4 4 4 4 20 4 4 8 5 5 1039 4 3 3 4 14 4 3 4 4 5 20 3 4 7 3 4 740 4 4 4 4 16 4 4 4 5 5 22 5 5 10 4 4 841 3 4 3 4 14 4 3 3 3 3 16 3 2 5 3 4 742 4 4 4 5 17 4 5 4 4 4 21 3 3 6 3 3 643 4 5 5 4 18 5 4 3 3 4 19 5 5 10 5 5 1044 4 2 2 3 11 4 4 4 4 4 20 2 2 4 2 2 445 3 3 2 2 10 3 2 3 3 1 12 4 3 7 3 3 646 5 5 4 5 19 4 5 5 5 4 23 2 2 4 4 3 747 5 5 3 5 18 4 4 5 3 4 20 2 2 4 3 2 548 4 2 4 4 14 5 5 5 5 5 25 3 3 6 3 3 649 5 5 5 4 19 4 5 5 5 5 24 2 2 4 4 3 750 4 4 3 2 13 3 4 4 3 4 18 2 2 4 3 4 751 4 5 4 4 17 4 3 4 5 4 20 2 3 5 4 4 852 4 4 4 4 16 5 5 5 5 4 24 2 3 5 4 3 753 3 4 4 3 14 3 2 3 3 4 15 3 4 7 3 4 754 4 4 2 2 12 4 4 2 5 5 20 1 2 3 4 4 855 4 4 4 5 17 5 4 5 5 4 23 3 3 6 3 3 656 4 3 4 5 16 4 3 4 3 4 18 3 4 7 4 3 757 5 4 4 5 18 4 5 5 5 5 24 2 3 5 4 3 758 4 4 3 3 14 4 3 2 3 3 15 4 4 8 4 4 859 4 4 4 3 15 5 4 4 3 4 20 5 4 9 3 2 560 4 3 4 5 16 4 3 4 3 4 18 4 4 8 3 3 661 5 4 5 3 17 4 3 3 3 4 17 2 2 4 4 3 762 4 3 3 2 12 4 4 4 4 4 20 2 2 4 2 2 463 5 4 4 5 18 5 5 5 4 4 23 1 2 3 3 3 664 4 4 4 4 16 5 5 5 5 5 25 3 3 6 4 4 865 4 3 2 3 12 3 3 2 2 3 13 2 2 4 2 2 466 4 4 4 5 17 5 5 4 4 5 23 2 3 5 3 4 7
67 5 4 5 3 17 3 4 5 3 5 20 5 4 9 4 4 868 4 5 4 3 16 5 3 4 2 5 19 3 4 7 4 4 869 4 5 4 3 16 3 4 5 3 5 20 3 4 7 4 4 870 4 3 3 3 13 4 4 3 4 4 19 5 4 9 4 4 871 4 3 3 3 13 4 4 3 4 4 19 4 4 8 4 4 872 4 4 3 4 15 4 3 5 5 3 20 2 2 4 3 3 673 4 3 3 4 14 4 3 3 2 5 17 4 4 8 4 4 874 5 4 4 4 17 4 4 4 5 4 21 4 4 8 4 5 975 5 5 5 5 20 3 3 4 5 5 20 3 3 6 3 2 576 3 4 4 4 15 4 4 3 3 3 17 3 4 7 4 3 777 5 4 4 3 16 4 4 3 5 4 20 5 4 9 4 4 878 5 4 3 3 15 4 4 4 5 5 22 4 5 9 3 3 679 4 3 3 3 13 4 3 4 4 3 18 4 3 7 3 4 780 4 3 3 4 14 3 3 3 4 3 16 3 5 8 3 3 681 4 4 4 3 15 5 3 3 5 3 19 4 5 9 5 5 1082 4 5 3 3 15 4 5 3 3 4 19 2 3 5 3 3 683 4 3 3 4 14 3 3 3 2 3 14 2 2 4 2 2 484 4 2 3 2 11 4 3 3 3 3 16 2 3 5 2 2 485 5 2 3 1 11 4 3 3 2 3 15 2 3 5 3 2 586 4 3 3 2 12 3 2 3 2 3 13 3 2 5 3 1 487 5 3 3 4 15 4 4 5 3 3 19 4 5 9 4 3 788 5 4 4 4 17 5 4 4 5 3 21 3 3 6 3 3 689 4 4 3 3 14 4 4 3 4 4 19 4 3 7 5 4 990 4 4 5 4 17 4 3 3 4 4 18 4 4 8 3 4 791 4 5 4 3 16 5 3 3 3 5 19 2 4 6 3 3 692 5 4 4 3 16 4 4 4 4 5 21 2 1 3 3 3 693 5 4 4 4 17 3 3 4 3 5 18 5 4 9 3 4 7
94 4 3 3 4 14 4 3 3 4 5 19 4 3 7 3 3 695 3 5 5 5 18 4 5 3 4 3 19 4 5 9 5 3 896 4 4 5 4 17 4 3 3 3 4 17 2 3 5 3 2 5
Lampiran 2
Uji Validasi dan Reabilitas
CorrelationsVAR0000
1VAR0000
2VAR0000
3VAR0000
4citarasa
VAR00001
PearsonCorrelation
1 .211* .308** .245* .536**
Sig. (2-tailed) .039 .002 .016 .000N 96 96 96 96 96
VAR00002
PearsonCorrelation
.211* 1 .633** .368** .755**
Sig. (2-tailed) .039 .000 .000 .000N 96 96 96 96 96
VAR00003
PearsonCorrelation
.308** .633** 1 .491** .804**
Sig. (2-tailed) .002 .000 .000 .000N 96 96 96 96 96
VAR00004
PearsonCorrelation
.245* .368** .491** 1 .721**
Sig. (2-tailed) .016 .000 .000 .000N 96 96 96 96 96
cita rasa PearsonCorrelation
.536** .755** .804** .721** 1
Sig. (2-tailed) .000 .000 .000 .000N 96 96 96 96 96
*. Correlation is significant at the 0.05 level (2-tailed).**. Correlation is significant at the 0.01 level (2-tailed).
Correlations
VAR00005
VAR00006
VAR00007
VAR00008
VAR00009
kualitaspelayana
nVAR00005 Pearson
Correlation1 .249* .128 .305** .120 .534**
Sig. (2-tailed) .014 .214 .003 .245 .000N 96 96 96 96 96 96
VAR00006 PearsonCorrelation
.249* 1 .493** .371** .278** .727**
Sig. (2-tailed) .014 .000 .000 .006 .000N 96 96 96 96 96 96
VAR00007 PearsonCorrelation .128 .493** 1 .334** .285** .679**
Sig. (2-tailed) .214 .000 .001 .005 .000N 96 96 96 96 96 96
VAR00008 PearsonCorrelation
.305** .371** .334** 1 .284** .733**
Sig. (2-tailed) .003 .000 .001 .005 .000N 96 96 96 96 96 96
VAR00009 PearsonCorrelation .120 .278** .285** .284** 1 .593**
Sig. (2-tailed) .245 .006 .005 .005 .000N 96 96 96 96 96 96
kualitaspelayanan
PearsonCorrelation
.534** .727** .679** .733** .593** 1
Sig. (2-tailed) .000 .000 .000 .000 .000N 96 96 96 96 96 96
*. Correlation is significant at the 0.05 level (2-tailed).**. Correlation is significant at the 0.01 level (2-tailed).
CorrelationsVAR00010 VAR00011 harga
VAR00010 Pearson Correlation 1 .761** .830**
Sig. (2-tailed) .000 .000N 96 96 96
VAR00011 Pearson Correlation .761** 1 .755**
Sig. (2-tailed) .000 .000N 96 96 96
harga Pearson Correlation .830** .755** 1Sig. (2-tailed) .000 .000N 96 96 96
**. Correlation is significant at the 0.01 level (2-tailed).
CorrelationsVAR000
12VAR000
13kepuasanpelanggan
VAR00012 PearsonCorrelation 1 .676** .913**
Sig. (2-tailed) .000 .000N 96 96 96
VAR00013 PearsonCorrelation .676** 1 .918**
Sig. (2-tailed) .000 .000N 96 96 96
kepuasanpelanggan
PearsonCorrelation .913** .918** 1
Sig. (2-tailed) .000 .000N 96 96 96
**. Correlation is significant at the 0.01 level (2-tailed).
Reabilitas
Case Processing SummaryN %
Cases Valid 96 100.0Excludeda 0 .0Total 96 100.0
a. Listwise deletion based on allvariables in the procedure.
Reliability StatisticsCronbach's
Alpha N of Items.708 4
Case Processing SummaryN %
Cases Valid 96 100.0Excludeda 0 .0Total 96 100.0
a. Listwise deletion based on allvariables in the procedure.
Reliability StatisticsCronbach's
Alpha N of Items.668 5
Case Processing SummaryN %
Cases Valid 96 100.0Excludeda 0 .0Total 96 100.0
a. Listwise deletion based on allvariables in the procedure.
Reliability StatisticsCronbach's
Alpha N of Items.863 2
Case Processing SummaryN %
Cases Valid 96 100.0Excludeda 0 .0Total 96 100.0
a. Listwise deletion based on allvariables in the procedure.
Reliability Statistics
Cronbach'sAlpha N of Items
.806 2
Lampiran 4Output Regeression
Descriptive StatisticsMean Std. Deviation N
KEPUASAN_PELANGGAN 2.3058 .48971 96
CITA_RASA 5.2405 .72265 96KUALITAS_PELAYANAN 6.6301 .72538 96HARGA .6851 .24591 96
Correlations
KEPUASAN_PELANGGAN CITA_RASA
KUALITAS_PELAYANAN HARGA
PearsonCorrelation
KEPUASAN_PELANGGAN
1.000 .364 .181 -.447
CITA_RASA .364 1.000 .492 -.257KUALITAS_PELAYANAN
.181 .492 1.000 .032
HARGA -.447 -.257 .032 1.000Sig. (1-tailed)
KEPUASAN_PELANGGAN . .000 .039 .000
CITA_RASA .000 . .000 .006KUALITAS_PELAYANAN .039 .000 . .378
HARGA .000 .006 .378 .N KEPUASAN_
PELANGGAN96 96 96 96
CITA_RASA 96 96 96 96KUALITAS_PELAYANAN
96 96 96 96
HARGA 96 96 96 96
ariables Entered/Removeda
Model
Variables
EnteredVariablesRemoved Method
1 HARGA,KUALITAS_PELAYANAN,CITA_RASAb
. Enter
a. Dependent Variable: KEPUASAN_PELANGGANb. All requested variables entered.
ANOVAa
ModelSum ofSquares df Mean Square F Sig.
1 Regression 6.183 3 2.061 11.423 .000b
Residual 16.599 92 .180
Total 22.783 95
a. Dependent Variable: KEPUASAN_PELANGGANb. Predictors: (Constant), HARGA, KUALITAS_PELAYANAN, CITA_RASA
Model Summaryb
Model R
RSquar
e
AdjustedR
Square
Std.Error of
theEstimate
Change StatisticsR
SquareChange
FChang
e df1 df2Sig. F
Change1 .521a .271 .248 .42477 .271 11.42
33 92 .000
a. Predictors: (Constant), HARGA, KUALITAS_PELAYANAN, CITA_RASAb. Dependent Variable: KEPUASAN_PELANGGAN
Coefficientsa
Model
Unstandardized Coefficients
StandardizedCoefficients
t Sig.
CorrelationsCollinearityStatistics
BStd.Error Beta
Zero-order
Partial Part
Tolerance VIF
1 (Constant)1.676 .453
3.700 .000
CITA_RASA.150 .073 .221
2.051 .043 .364 .209 .183 .684
1.462
KUALITAS_PELAYANAN
.058 .070 .085 .820 .414 .181 .085 .073 .732 1.367
HARGA-.783 .187 -.393
-4.19
2.000 -.447 -
.400-
.373.901 1.11
0
a. Dependent Variable: KEPUASAN_PELANGGAN
Residuals Statisticsa
Minimum Maximum Mean Std. Deviation NPredicted Value 1.5094 2.6452 2.3058 .25512 96Std. Predicted Value -3.122 1.330 .000 1.000 96Standard Error ofPredicted Value .048 .174 .082 .029 96
Adjusted Predicted Value 1.3171 2.6507 2.3056 .26117 96Residual -1.13052 1.26321 .00000 .41801 96Std. Residual -2.662 2.974 .000 .984 96Stud. Residual -2.693 3.192 .000 1.012 96Deleted Residual -1.15727 1.45553 .00024 .44229 96Stud. Deleted Residual -2.790 3.367 .000 1.025 96Mahal. Distance .249 14.877 2.969 3.101 96Cook's Distance .000 .388 .015 .042 96Centered LeverageValue
.003 .157 .031 .033 96
a. Dependent Variable: KEPUASAN_PELANGGAN
Collinearity Diagnosticsa
Model
Dimension
Eigenvalue
ConditionIndex
Variance Proportions
(Constant)
CITA_RASA
KUALITAS_PELAYAN
ANHARG
A1 1 3.889 1.000 .00 .00 .00 .01
2 .097 6.328 .00 .02 .01 .783 .008 22.376 .38 .92 .10 .214 .006 26.138 .61 .06 .89 .00
a. Dependent Variable: KEPUASAN_PELANGGAN
%38SIMILARITY INDEX
%36INTERNET SOURCES
%2PUBLICATIONS
%28STUDENT PAPERS
1 %52 %43 %34 %35 %26 %27 %28 %19
ANALISIS PENGARUH CITA RASA, KUALITAS PELAYANANDAN HARGA TERHADAP KEPUASAN PELANGGANORIGINALITY REPORT
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