David Bennett121 Register Dr.

Newark, DE 19711dbenne12@gmail.comHome: 302.731.0205 Cell: 302.598.3969

Employment ExperienceBank of America September 2015 – Present

Preferred & Correspondence Team Manager – Fraud Claims Manage as many as 12 associates across two teams Responsible for ensuring more than 35 individual functions remain in compliance with government

standards Completed four month time study on nearly 20 functions to ensure goals remain current Cross-trained team members to ensure proper coverage of all functions Oversee the Delaware Fraud Claims chapter of Bank of America’s Employee Satisfaction Team Successfully managed three team members into promotions Mentor multiple associates interested in career advancement Regularly communicate business results to multiple levels of leadership Responsible for managing sensitive escalations for high-end clients with complex business relationships Regularly provide performance feedback and suggestions for struggling associates

Bank of America July 2013 – September 2015Business Control Specialist – Compliance Testing / Enterprise Estate Unit Audits test results of team of 20 associates responsible for testing multiple lines of business Provides training to associates outside of business area Responsible for writing and editing procedures and associate testing scripts Presents work-related feedback to managers and associates and monitors errors for trends Acts as peer coach for several teammates Assists management with high-level escalations Provides guidance during team testing calibration sessions Partnered with Leadership team during Government Regulator exam Traveled to Kennesaw, GA to assist with the launch of Enterprise Estate Unit Managed response to internal risk assessments on behalf of Enterprise Estate Unit Created processes related to safe-box management for deceased customers Made recommendations related to employee scorecards that were adopted and impacted >100

associates Provided on-boarding education to team of 30 associates

Skills Product and Channel knowledge including Deposits, Consumer Credit Card, Business Credit Card, Auto

and Home Loans Extensive customer service experience Acute discretion with confidential matters Demonstrates the ability to manage complex situations Excellent written and verbal communication skills Superior multitasking skills Ability to adapt to change and prioritize workload Works well as a leader, independent contributor or team member Proficient in Microsoft Office Ability to deliver education based on associate capabilities

EducationWest Virginia University

P.I. Reed School of Journalism Bachelor of SciencesMajor: Journalism; Minor: Communications

Rewards, Recognition and Civic Activities Five time recipient of the Bank of America Top Performer Award Bank of America Circle of Champions Enterprise Estate Unit Career Development Team Member Dean’s List while attending West Virginia University School of Journalism Outstanding Director Award Special Olympics Leukemia and Lymphoma Society

References available upon request