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DOUG CALDWELL3800 Neiman RoadPlano, Texas
[email protected]
INSTRUCTOR
Results-focused instructor to create learning moments. Dynamic
trainer and engaging speaker with national and international
audiences. Creative coach with enterprise application software.
Task oriented facilitator in achieving measurable goals.
ACHIEVEMENTS
Instructor:: Utilized instant messaging,desktop video
conferencing, and InternetTV to inspire learning events. Listed 1st
of 1.7 million instructors on LinkedIn.com. Trained over 11,320
people in one-on-one and/or group sessions.
Trainer: Team member for IBM Point-Of-Sale system project.
Instructed 1,350 managers/employees in USA/Asia/Pacific. Provided
technical information on using handheld devices and checkout lane
equipment.
Coach: Directed and advised on use of enterprise application
software (EAS) inretail, financial and banking industries. Created,
produced and featured in more than 107 hours of Internet TV
programs and podcasts.
Facilitator: Applied techniques of team building, role-playing,
group discussions, coaching and counseling. Achieved 123% of
financial goal for non-profit fund raising campaign. Improved
manufacturing output by 2,000% in 5 year period.
Task oriented: Obtained resources and personnel to make
improvements and achievegoals. Led teams and organizations of 3-350
people. Relocated factory 250 miles while maintaining production
schedule.
EXPERIENCE
THE TRAINING FOLKS, Ontario, CanadaInstructor outsourcing
company
Instructor, 2013Conducted on-site training on new digital
imaging and scanning equipment to process customer transactions for
Bank of America branch offices. Coached employeesusing new software
and maintaining equipment in 15 locations.
THE TRAINING ASSOCIATES, Westborough, MassachusettsInstructor
outsourcing company
Instructor, 2011-2012
Provided classroom instruction on new EAS financial system at
branch offices ofMorgan Stanley Smith Barney. Facilitated
transition from legacy computer systemdue to merger in 68 offices
in 19 states.
VISIONCOR, Charlotte, North CarolinaWorkforce learning and
informational solutions company
Instructor, 2010-2011Provided classroom instruction for
audiences in excess of 100+ on H.D. Vests proprietary financial
software system. Facilitated transition from legacy computer
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system due to merger with Wells Fargo, LLC for advisors and
staff.
THE INSOURCE GROUP, Dallas, TexasInstructor outsourcing
company
Instructor, 2008-2009Conducted weekly mobile computer training
for 6-12 technicians of Service Experts, Inc. at various USA
locations. Coached managers and support staff on new Internet
features and integration with legacy computer system.
THE TRAINING ASSOCIATES, Westborough, MassachusettsInstructor
outsourcing company
Instructor, 2007-2008Conducted training at 27 locations on new
point-of-sale terminals for DOD Defense Commissary Agency/IBM in
USA and Asia/Pacific. Used e-learning, OJT and personal coaching
for employee transition in stores with daily sales of
$175,000+.
SPHERION CORPORATION, Dallas, TexasOutsourcing, recruitment and
technology company, $2.1 billion in revenue
Entry On-Duty Specialist, 2003-2007Conducted new hire
orientations of 30-40 transportation security officers weeklyfor
the Transportation Security Administration. Facilitated their
initial enro
llment in federal payroll and benefit programs. Resolved hiring
problems with TSA.
MARITZ PERFORMANCE IMPROVEMENT COMPANY, Southfield,
MichiganIncentive and performance improvement service company, $1.3
billion in revenue
Facilitator, 1996-2002Provided on-site coaching to develop teams
and continuous improvement for General Motors Cadillac dealerships.
Utilized customer research to sell 1,000 more vehicles, exceed
customer expectations, and improve revenue by $15,000,000
nationwide.
EDUCATION
University of Dallas, Irving, Texas, 1983Master of Business
Administration, Business Management
Chapman University, Orange, California, 1979Bachelor of Arts,
Business Administration/Economics
