Education Criteria12007

Introduction to TQA Criteria

Introduction to TQA

[email protected]

2007 EDUCATION CRITERIA


J

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y

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o

W

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a

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s

Survival Prosper Domination

GainControl

Best practice

World class

ISO9000Procedures

Rules

O

p

p

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t

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n

i

t

y

f

o

r

i

m

p

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v

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n

t

Time

PDCA

Benchmarking

Self-assessment

TQA

The Performance Excellence Maturity Model

Build on

Recognition


Australian Business Excellence Award (ABEA) 1988

European Quality Award (EQA) 1989

Japan Quality Award (JQA) 1994

Singapore Quality Award (SQA) 1995

Thailand Quality Award 2002

Malcolm Baldrige National Quality Award (MBNQA) 1987


The TQA is to be widely recognized as the most prestigious quality award in Thailand with supports from all concerned public and private sectors.

(Thailand Quality Award)


TQA

(Organizational Assessment) TQA

(Causal Factor)

(maturity)

( )


1. 2. 3.

4.

5. 6. 7.


7.

6.

5.

4.

3. -

1.

2.


- , , ,

, ,

-

-

-

- (Process) (Results)


1-6 4

- (Approach - A)- (Deployment - D)- (Learning - L) - (Integration - I)


(Approach)

- - - -


1. Define

Stakeholders 2. Repeat

- 3. Measurable

- 4. Predictable

-


(Deployment)

-

- (Consistent)-


(Learning)

-

-

-


(Integration)

-

-

-


7.1 7.6


44

- - ( )

( )

- /

- () ( 1-6)


1. 1. 2. 2.

.

.

.

.

.

.

.

.

.

.

-

-

-

-

-

-

-

-

-

-

-

-

- /

-

-

-


1. (1) 6.1 (3)

1. (2)

1. (3)

2.1 (2) 5.1 5.1 (2) 5.1 (1) 5.2

1. (5)

1. (1)

1. (2)

1.2 7.6 (4)

1.2 (1) 1.2 (2)

3.13.1

7.1 7.2

6.16.1

1. (4)

7.5 ( 2 ) 1. (3)


2.

3.2 (3)3.2 (3)

4.1(2)4.1(2)

2.1 (2)

2.

2.1 (1) 7.6 (1)

2.

1.1 (3) 1.2 (2) 3.1 (3, 4)

3.2 (4) 3.2 (4) 4.1 (3) 4.2 (4) 5.1 (3) 5.2 (1) 6.2

3.1(1,2)3.1(1,2)


1

.

1.1 1.2

.

.

.

.


Flatten the structure Provide a forum to achieve the mission and

goals of the University Set directions and make recommendations to

Chancellor Maintain communication with /

among all units of the University

UW-Stout: LeadershipChancellors Advisory Council created to:


: (1.1) Boeing


Saint Lukes: Leadership


.

2.1 2.2

. .

.

/

/

2


(2.1)Medrad


.

3.1

3.2

.

.

3


UW-Stout: Customer & Market Focus

Employers

Feeder Schools

UW SystemBoard of Regents

MenomonieCommunity

Business andIndustry Partners

Alumni

External Stakeholders


UW-Stout: Customer & Market Focus

Market Research

Focus groups

Advisory councils

Prospective student evaluations

Guidance counselor feedback

Parent feedback


(3.2)

CPF


4.1

4.2

.

.

.

.

/

Best practices

4


UW-Stout: Measurement, Analysis, & Knowledge Management

Review of Data and Decision Points Individual departments / colleges

Senior leadership teams Chancellors Advisory Council (CAC) Provosts Council Administrative & Student Life

Services Council

Governance groups Stout Student Association Faculty Senate Senate of the Academic Staff


Pearl RiverSchool District

Collecting and Prioritizing Data

NYS Learning Standards

NYS and NationalAssessment

Data

Faculty and StaffPerformance Data

Audit Results

Baldrige/Quality Feedback

TechnologyStudent Performance

DataEnvironmental

Scanning

Demographic/Enrollment Trends

Student/Stakeholder Surveys

Pearl River: Measurement, Analysis, & Knowledge Management


Core competencies

5

.

5.1

.

.

.

5.2

core competency

.


BHI: Human Resource Focus


Pearl River: Human Resource Focus

NYS Professional Development Requirements

Professional DevelopmentPerformance Review Plan

Evaluation Cycle-

Professional Development Plan

Planning Conference

A

p

p

r

o

a

c

h

Approach

Develop Goals

Data Analysis

Observation/ProjectSummary Evaluation

I

m

p

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e

m

e

n

t

a

t

i

o

n

Implem

entation

Professional Development Opportunities

Core Courses

Consultants

BOCES Workshops

Conferences

Teachers Center

ResultsStudent Performance Data

R

e

s

u

l

t

s

Results


6

6.1 6.2

Core Com-petencies

Core Com-petencies

.

.

.

. (Core Competencies)

.

-


7 7.3

7.1

7.2

7.5

7.4

7.6


On - Time Delivery Performance

707580859095

100

1998 1999 2000 2001 2002Year

O

n

-

T

i

m

e

D

e

l

i

v

e

r

y

(

%

)

world class levelfrom another industry with similar activity

2002IndustryAverage

Product Line A

OverallCompanyBest Competitor

Product Line B

Product Line C


- - -

- ,

- ,(,, , )

- KPI

- (,)

- -

Customer

Internal Process

Learning & Growth

Financial

BSC

[email protected]


TQA TQA

(Self-Assessment)

(Self-Assessment)

1 2

34

7.

6.

5.

4.

3.

1.

2.


1-6

(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%

A

D

L

I

OL

+ OL

+ OL


( )

I

/ ()

L

D

Output ()Input ()

A


1-6

/

1

(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%

A

D

L

I

OL

+ OL

+ OL


7

(1) 0-5% (2) 10-25% (3) 30-45% (4) 50-65% (5) 70-85% (6) 90-100%

Le

T

C

Li

/

-

/

/


> 550

3 Site Visit Assessment

1 Independent Review 2 Consensus Review

> 350

> 650


(Thailand Quality Award - TQA)

2545

(Thailand Quality Class - TQC) () () ()


(Thailand Quality Class - TQC) () ()


2546


(Thailand Quality Class - TQC) () .. () () () . ()


2547

Introduction to TQA Criteria58

The Journey Continues

Introduction to TQA [email protected]

Documents

Education Criteria12007