Embed Size (px)
Citation preview
願平安康泰歸與遠處的人，也歸與近處的人，並且我要醫治他。這是耶和華說的。【以賽亞書 57:19】
Peace, peace, to those far and near, says the Lord. And I will heal them. (Isaiah 57:19)
目錄 Index
I. 背景 Background--------------------------------------------------
1 理念 Hospital Values
2 使命 Mission
3 社會責任 Corporate Social Responsibility
P.1- P.2
II. 出院 Discharge--------------------------------------------------- P.3
III. 醫院收費及繳款細則 Charges and Payment-----------------------
1 病床收費 Bed Charges
2 轉房安排 Bed Transfer
3 醫療收費 Hospital Charges and Doctors' Fees
4 繳費細則 Payment Method
P.4-P.7
IV. 院牧服務 Pastoral Care Department------------------------------ P.8-P.9
V. 其他服務及資訊 Others Services / Information-------------------
1 膳食 Meals Service
2 電話服務 Telephone Service
3 無線上網服務 WiFi Access
4 傳真服務 Fax Service
5 翻譯服務 Interpretation Service
6 停車場 Car Park
7 輔導服務 Counseling Service
8 義工服務 Volunteer Service
9 護士訓練 Nurse Training Programme
P.10-P.12
VI. 探訪時間 Visiting Hours------------------------------------------- P.13-P.14
VII. 住院守則 House Rules--------------------------------------------- P.15-P.16
VIII. 個人資料(私隱)之保障 Personal Data (Privacy)-------------------- P.17
IX. 病人約章 Patients' Charter---------------------------------------- P.18-P.19
X. 意見提供 Suggestions or Comments----------------------------- P.20
醫院位置 Hospital Location Map---------------------------------------- P.21
查詢電話 Phone Directory----------------------------------------------- P.22-P.23
本小冊子之內容如有任何爭議，本院保留最終決定權。內容如有修改，恕不另行通知。 Our Hospital reserves the right of final interpretation of the content of this booklet. Information given is subject to change without prior notice.
1
I. 背景
香港浸信會醫院（「浸會醫院」）為香港浸信會聯會轄下其中一所醫療機構，成立於 1963 年，是香港浸信會聯會轄下其中一間非牟利及自負盈虧的基督教社會服務機構，至今已服務港人逾 55 載，是香港最具規模的私家醫院之一。
浸會醫院隸屬香港浸信會聯會的醫務部，由 1950 年代的一所診所漸漸發展至今天的全科醫院。經過多年積極擴展服務範圍及引入新科技，今天，浸會醫院設有 860 多張病床、30 多個專科醫療中心及輔助醫療中心、24 小時門診、骨科專科門診及其他專科門診、中醫藥診所等，員工亦增至逾 2,200 名。
作為一所基督教醫院，我們抱著榮神益人的宗旨，以慈愛去服務有需要的人。我們尤其注重病人身、心、社、靈的需要，致力實踐「全人醫治」的理念。我們龐大的院牧團隊能為員工、病人及其家屬提供良好的心靈關顧。
I. Background
Established in 1963, Hong Kong Baptist Hospital (HKBH) has been serving Hong Kong people for
half a century. HKBH is an established private hospital, and a health care institution of the Baptist
Convention of Hong Kong.
Under the Medical Department of the Baptist Convention of Hong Kong, HKBH started as a clinic
in the 1950s and gradually developed into a general hospital as it is today. At present, we have
more than 30 Medical Centres and Specialist Clinics, 24-hour Out-Patient Clinic, Paramedical
Services and Chinese Medicine Clinic. With more than 2,200 staff and over 860 beds, HKBH
becomes one of the leading private hospitals in Hong Kong.
As a Christian hospital, HKBH strives to honour God by serving the needy, and ensuring the
physical, psychological, social and spiritual well-being of individuals, and to fulfil our mission of
providing holistic healthcare. Our strong and dedicated team of chaplaincy staff offers religious and
spiritual support to our staff, patients and their families with sensitivity and compassion.
2
1. 理念 浸會醫院是一所價值驅動的醫院，我們相信：
病人是我們的基本顧客和關注 “沒有顧客的醫院並不存在”關懷是我們的核心業務和價值 “永不傷害，間或治愈，總要關懷”員工是我們資產和服務不可分割的部份 “員工不滿意，顧客也不會滿意”上帝是我們的終極意義和考量 “我們的使命是「榮神益人」”
2. 使命 浸會醫院奉主耶穌基督的聖名，透過醫學及靈性的配合，為社會大眾提供全人醫療服務，讓病者身心靈皆得到妥善的照顧。
醫院根據五項發展策略，全心為市民服務： 提倡以病人為中心的高質素服務 維持基督教醫院的宗旨和形象 提供優質的醫院環境和設備 與私家醫生緊密合作，為病人提供最佳的服務 審慎管理資源，確保營運效益
3. 社會責任 履行企業社會責任是浸會醫院文化及核心價值的重要部份。除了向香港大眾提供優質的醫療服務之外，浸會醫院以負責任的態度運作醫院，以關愛為宗旨為大眾提供服務，為社會作出貢獻。
1. Hospital Values HKBH is a value-driven hospital, we believe that : Patient is our primary client and concern "There is no hospital without patients" Care is our core business and value "Never harm, sometimes cure, always care" Staff is an indispensable part of our asset
and service "There is no satisfied patients without
satisfied staff" God is our ultimate meaning and
measures "Our Mission is to bring Benefit to Man for
the Glory of God"
2. Mission The mission of HKBH is to provide holistic healthcare in the name of Jesus Christ. By offering both medical and spiritual succour to the community, we strive to ensure the physical, emotional and spiritual well-being of individuals for the Glory of God. It is our aim to: Provide holistic and high quality hospital services to the community; Serve according to Christian principles and values; Render high quality medical facilities and hospital environment; Work in close partnership with private practitioners to optimize the care of patients; and Manage resources carefully to enhance the efficiency and cost-effectiveness of our hospital
services.
3. Corporate Social Responsibility Corporate Social Responsibility is fundamental to HKBH’s culture. Apart from the provision of quality medical services to the Hong Kong community, HKBH also contributes to the society by operating the hospital in a responsible manner and providing services with care.
3
II. 出院 1. 院方須得主診醫生簽署出院才能辦理出院手續。 2. 辦理出院手續需時大約六十分鐘 (由主診醫生簽妥出院文件起計)，院方會派送收費單到
病房給出院者。 3. 請攜同出院收費單、按金收據，前往本院地下繳費處繳費。若醫療費用由僱主或核准掛
賬之保險公司支付者， 請攜同有關文件，例如公司証件、醫療保險咭和身份證到繳費處簽名確認賬單。請參閱本院網址內所接受之醫療保險咭 (有關保障範圍，請向保險代理查詢)。
4. 繳費後請領取出院藥(如適用)便可離開。 5. 產婦因要等候連同嬰兒單一同發出，所以需時較長。 6. 申請個人醫療記錄 如欲索取個人醫療記錄複本，病者可經書面申請，院方會收取申請費用，詳情請聯
絡病歷檔案部。(熱線：2339-8824) 本院不會處理非駐院醫生的保險賠償表或醫療報告之申請，請自行聯絡有關醫生。
II. Discharge 1. A discharge advice signed by your attending doctor is required before we process your discharge.
2. The discharge bill will be sent to you at ward in approximately 60 minutes from the time when
the attending doctor completes the discharge document.
3. Please present the invoice and deposit receipt to the Cashier for settlement. If hospital charges
are to be paid by an approved credit account, please bring along the relevant documents to the
Cashier e.g. company's undertaking, insurance card and Hong Kong Identity Card. Patient will
be required to sign on the hospital bill. Please enquire with the insurance agent for insurance
coverage.
4. Please collect your medicine. (If applicable)
5. For maternity, a longer processing time is usually required as we need to process the bills for
the mother and the baby together.
6. Access Your Own Medical Record
You may request to access your own medical record by submitting an application in writing,
a handling fee will be charged for the application. Please contact our Medical Records
Department for details. (Hotline: 2339-8824)
Insurance claim form and medical report for patients under the care of our visiting doctors
will not be handled. Please contact the attending doctors directly.
4
III. 醫院收費及繳款細則 1. 病床收費 病床收費按病室類別及日子計算，每日截數時間為午夜十二時 (出院日除外)。 入院日不論時間長短，均會收取一日病床費用。 退房時間為下午一時，下午一時後出院會收取全日病床費用。 病床收費並不包括(但不限於)以下醫院服務費用:
各類檢查 (如 X 光、病理檢查、內視鏡等) 治療程序、特別醫療儀器及醫療氣體等 手術室、產房、碎石室等 藥物及物料供應等 特別護理程序、物理治療服務等 膳食 各項醫生費 (手術、巡房、麻醉等) 過夜陪人床 (兒科病房除外)
註： 醫療費用數目視乎不同病況需要，根據醫生所開出指令而定，詳情請直接向有關主診醫生查詢。
III. Charges and Payment
1. Bed Charges
Bed charge is levied on daily basis with the cut-off time set at 12:00 mid-night (except
discharge day).
One-day bed charge will be calculated on the first day of admission, regardless of the length
of stay on that day.
Check-out time is 1:00pm. One-day bed charge will be calculated after 1:00pm.
Bed charge does not include the charges of any hospital services, including but not limited
to the following:
Investigation (e.g. X-ray examinations, pathology laboratory tests, endoscopy etc.)
Treatment procedures, use of special equipment and medical gas etc.
Operation Theatre, Delivery Room, Lithotripsy Theatre etc.
Medicine and supplies etc
Special nursing procedures, Physiotherapy etc.
Dietary
Doctors' professional fee (surgery, attendance, anaesthesia etc.)
Companion bed (except Paediatric Ward)
Note: Hospital charges will depend on the amount of services as prescribed by the doctor according
to the clinical condition and progress of the patient. For enquiry, please contact your doctor.
5
2. 轉房安排 住院期間要求轉房，醫院會收取手續費。 轉房日病床收費之計算方法:
按照轉房當日所住過的病床類別，取其平均數值計算當天病床費用。例如在當日由甲房轉往乙房，當日的病床費用會相等於甲房和乙房的病床收費之平均數值。
深切治療部/加護部: 由普通病房轉往深切治療部/加護部，須繳付附加按金 轉入深切治療部/加護部之當日，會收取全日深切治療部/加護部病床費用。 由深切治療部/加護部轉往普通病房之當日，會以深切治療部/加護部病床及轉
房後之普通房病床收費平均計算。 部份專科治療/檢查服務病床不適用於轉房日病床費用平均值之計算，目前包括：洗
腎中心、化療病房、睡眠測試、24 小時腦電圖、日間病房。院方會因應實際情況界定專科服務病房是否納入轉房日病床費平均值之計算内。
病人手術或心導管程序後 48 小時內轉往較高級別之房間，須補付較高病房等級的手術費差額。
本院可能會因應運作上的需要而為住院者轉換房間，敬請合作。
2. Bed Transfer
Patient needs to pay a handling charge for requesting bed transfer.
The bed charge for the transfer day:
It will be the average of the beds occupied on that day. For example, if patient is transferred
from Bed A to Bed B, the bed charge of this day will be the average of the bed charge of
Bed A and Bed B.
Intensive Care Unit (ICU) / High Dependency Unit (HDU):
Transfer from ordinary room to ICU/HDU, additional deposit is required.
One-day ICU / HDU bed charge will be calculated on the day of transferring into the
ICU / HDU.
On transfer from ICU / HDU to an ordinary room, the bed charge of that day will be
an average of the ICU / HDU bed and the ordinary bed.
Averaging out the bed charge on the day of transfer is not applicable to certain bed types,
including Renal Dialysis, Chemotherapy, Sleep Test, 24-hour Video EEG, Day Bed. The
Hospital will determine the bed type to be excluded from the averaging of bed charge based
on the actual situation.
Surgical operation or cardiac catheterization charges at the rate of higher room class will
apply if a patient is transferred to a room of higher room class within 48 hours after the
operation.
Occasionally we will transfer a patient to another bed due to operational need. Your kind
cooperation is much appreciated.
6
3. 醫療收費 各類醫院收費將按照其入住房間類別釐定。標準級別以外之病床，各項醫院收費也
會增多，簡述如下： 房間級別 附加費用 優等 約增 15% - 25% 半私家 約增 30% - 50% 私家 約增 60% - 100% (至於醫生的相關收費，請向醫生查詢。)
如需要本院在假期及非辦公室時間內提供服務，本院會收取附加費。不同服務類別之非辦公時間及附加率會有差異，詳情請向職員查詢。
醫生費、手術費、接生費及麻醉師費，請直接向有關主診醫生查詢。 為確保品質優良和適合病者治療用，所有醫療用品、儀器和藥物，一概由院方供給。 本院網頁備有常用項目收費表。各項服務收費及内容如有修改，恕不另行通知。
3. Hospital Charges and Doctors' Fees
For bed classes other than Standard Wards, all hospital charges will be higher than the
standard rates according to the respective bed classes. Brief as below:
Bed Class Additional Charge
Standard Plus 15% - 25%
Semi-private 30% - 50%
Private 60% - 100%
(As to the related doctor fees, please inquire with the doctor.)
Surcharge will be levied if services are required outside office hours and during holidays.
Non-office hours and additional rates vary with service types. Please inquire with our staff
whenever necessary.
Doctor's fee, surgeon fee, delivery fee, and anesthesia fee etc please inquire with your
attending physician.
For the safety and benefit of patients, all medical supplies, equipment and medication are
to be provided by the Hospital.
General Service Charges list is available at our web site. All charges and contents are
subject to revision without prior notice.
7
4. 繳費細則 本院每四天會結算住院費用並將賬單送交住院者及其家屬，收到賬單後須立即前往
本院 B 座或 E 座繳費處繳付。 繳費可用現金、易辦事、信用卡、銀聯卡、微信、支付寶。 出院前請攜同出院賬單及按金收據，繳交所有費用。
5. 如你的住院費用是由本院核准掛賬之公司或醫療保險負責支付，請注意下列事項： 辦理入院手續時，須提交僱主保証書或醫療保險擔保証明，否則必須繳交按金。 如需填寫保險賠償表，須先交予主診醫生填妥有關表格及簽署。請於出院前辦理有
關手續，有關申請費用請聯絡病歷檔案部，熱線：2339-8824。 本院病人登記文件上之姓名以病人提交之身份証明為準，與保險單上的受保人名稱
如有差異，本院概不負責。 本院不接受海外保險公司之擔保証明，如有任何疑問，請直接向閣下之保險公司或
代理查詢。 有關你的醫療保險的任何查詢，請直接諮詢你的保險代理。
4. Payment Method Interim bills will be sent to patients or their relatives every four days. Patients are requested
to pay the bill immediately at Cashier at G/F of Block B or Block E upon receiving the bills.
Payment can be made by cash, EPS, credit card, China Union Pay, WeChat, Alipay. On the day of discharge, please settle all payment before leaving the hospital.
5. If your hospital bills are to be settled by an approved credit account or insurance company: You need to present a letter of guarantee from your employer or insurance company on
registration. If application of insurance claim form is required, please submit to the attending doctor
before discharge. Details of the handling fee please contact our Medical Records Department (Hotline: 2339-8824).
The patient name registered in our Hospital is supported by the identity document presented by the patient upon registration. The Hospital is not liable for any difference on the insured name in the patient’s insurance policy.
We do not accept guarantee issued by overseas companies. Please consult your insurance agent for enquiries.
For any enquiries about your medical insurance, please consult your agent directly.
8
IV. 院牧服務 院牧部擁有一隊受過良好訓練的院牧同工，我們基於神的愛和按著醫院的宗旨為病人、家屬及員工提供服務，以下略述主要服務內容。 1. 探訪住院病人，提供心靈和情緒關懷； 2. 舉辦病人互助小組，設立支持網絡，支援病人及家屬； 3. 提供基督教禮儀 ; 4. 舉行崇拜聚會，歡迎病人、家屬及員工參加。 崇拜同時透過浸訊台轉播至各病房。 5. 提供圖書及雜誌免費暫借服務； 6. 設有禮拜堂及祈禱室，可供病人及家屬安靜祈禱； 7. 開辦臨床牧關教育課程、義工訓練、心靈健康講座等。 8. 院內電視設有醫院電視頻道浸訊台，除提供醫院及健康資訊，也備有福音訊息及節
目，照顧病人的心靈需要，歡迎收看。有關節目簡略如下:
浸 訊 台 (醫 院 電 視 頻 道 第 五 台 )
逢星期一至星期六
時間 節目 時間 節目
10:00-11:00 生命故事 15:31-16:00 健康常識知多少？
11:01-12:00 聖地行 16:01-17:00 人生實錄
12:01-13:00 醫院資訊 17:01-18:00 生命故事
13:01-13:30 生命故事 18:01-19:00 健康常識知多少？
13:31-14:00 健康常識知多少？ 19:01-22:00 重播：生命故事
14:01-15:00 生命故事
15:01-15:30 信仰探索
逢星期日
時間 節目 時間 節目
10:00-10:45 福音電影 15:31-16:30 直播節目 – 主日崇拜
10:46-11:00 生命故事 16:31-17:15 醫院資訊
11:01-12:30 人生劇場 17:16-17:30 尋找開心故事
12:31-13:00 健康常識知多少？ 17:31-18:00 生命故事
13:01-13:45 醫院資訊 18:01-19:00 健康常識知多少？
13:46-15:00 生命故事 19:01-21:15 福音電影
15:01-15:30 我在工作間 21:16-22:00 醫院資訊
節目如有調動，恕不另行通知。
9
IV. Pastoral Care Department
Pastoral Care Department serves patients, relatives and staff with love of God and in line with the
Mission of the Hospital. We have a team of well-trained and devoted chaplains to provide the
following services:
1. Psychological, emotional and spiritual caring and support to patients and relatives through floor
visits and personal contacts.
2. Patient support groups are run regularly to help patients and relatives cope with stress and
anxiety in illness; and to set up support network.
3. Resourceful advice/information about Christian sacraments is offered.
4. Worship Service, conducted in Cantonese, is arranged weekly. All patients, relatives and staff
are welcome to join. It is simultaneously broadcasted through the Baptist Hospital TV Channel.
5. Books and magazines are available for borrowing free of charge.
6. Chapels and prayer rooms are available for meditation and praying.
7. Clinical pastoral education for clergy and training programme for volunteers are organized.
Psycho-spiritual health talks can also be arranged upon request.
8. Apart from hospital and health information, Baptist Hospital TV Channel (Channel 5) also
provides gospel messages and related programme to meet spiritual needs of patients.
10
V. 其他服務及資訊
1. 膳食
本院的營養治療餐均由營養師編定及安排。住院者請向護士查詢、安排轉介營養師作
評估及訂購營養治療餐。
本院餐廳送餐服務由早上七時正至晚上九時三十分。
普通餐牌掛於病房內。住院者可撥內線 8818 或 8819 自行向餐廳訂餐。
或歡迎使用手機點餐服務，請參閱入院須知或房間內的餐牌。
探訪者亦可享用本院餐廳服務。
2. 電話服務 院內電話，用街線請先撥「9」字。
部份樓層設有公共電話。
除私家房和半私家房外，街外電話不能直接駁給其他病房之住院者，以免騷擾鄰近病
人。
3. 無線上網服務 病房內及部份區域設有無線上網服務，住院者可自攜流動通訊設備上網。
4. 傳真服務 本院設有傳真服務，除依照電話公司所訂之收費外，住院者需另繳手續費。
V. Others Services / Information
1. Meals Service All therapeutic meals are designed and arranged by our Hospital Dietitians. Please contact
the ward nurses for enquiry, dietetics referral for assessment and therapeutic meal orders. Meal delivery service is provided from 07:00am to 09:30pm. Patient may order food from
the canteen through extension 8818 or 8819. A menu is provided in each room. Patient may use the mobile order service, please refer to the Admission Guide or the menu. Visitors are all welcomed to our canteen service.
2. Telephone Service When use in-house phone, please press "9" for outside calls. Public phones are available on some floors. Only Private and Semi-private Rooms are connected to incoming calls.
3. WiFi Access WiFi service is available at wards and some areas. Patients may access internet with their own mobile communication devices.
4. Fax Service Provided with a handling fee plus the tolls as stipulated by the telephone company.
11
5. 翻譯服務 本院職員以廣東話、普通話或英語為主要語言。如有需要，本院可為病人安排外間翻譯服務，以便利病人與醫護人員之溝通。使用翻譯服務時，病人需要支付有關費用。查詢:2339 8805 入院部。
6. 停車場
本院 C 座設有時租車位。因應院方運作需要，上午時段有時會暫停訪客泊車，敬請留意。
5. Interpretation Service Our staff speak Cantonese, Putonghua and English. As necessary, the Hospital may connect patients to external interpretation service to facilitate their communication with the care providers. Patients will need to pay for the service. Enquiry: 2339 8805 Admission Department.
6. Car Park
Paid parking is available at Block C on hourly basis. Please note that due to operational needs,
sometimes visitor parking is suspended during morning sessions.
12
7. 輔導及病人支援服務 由心理輔導員提供專業輔導服務，協助面對病患適應、哀傷、情緒壓力、婚姻或家庭關係等狀況。可經護士轉介或直接致電本中心預約服務。
中心並設有病人社區資源查詢，協助患者及親友尋找社會服務及社區復康支援的資料，歡迎到訪或致電查詢。
位置： 香港浸信會醫院鄰座 建新中心 1 樓 開放時間： 早上 9:30 至晚上 6:00 (星期一至五)， 晚間輔導延展至晚上 8:00 (星期一至三)，收費詳情歡迎查詢。 查詢電話： 2339 5812 (輔導及病人支援中心)
8. 義工服務 本院有義工協助兒童病房服務、探訪服務及節期活動。義工服務會按照醫院感染控制措施而調動編排。
9. 護士訓練 本院為全港部分設有獲護士管理局認可護士訓練學校的醫院之一，為本院護校學生和其他護理院校學生提供臨床實習的機會。所有護士學生皆在本院高質素的註冊護士教師和臨床導師的督導下工作，為病患者提供符合專業水平的護理服務。
7. Counselling and Patient Support Services Counselling services is provided by Psychological Counsellors for patients and carers to cope with illness impact/recovery, grief & bereavement, emotion & stress, marital/family relationships etc. Appointment by nurse referral or phone calls are welcomed.
Patient social resources enquiry services is provided, to help patients and carers to search for social services and community rehabilitation support information. Enquiries by drop-in or phone calls are welcomed.
Location: 1/F, Franki Centre (near Hong Kong Baptist Hospital) Service Hours: 9:30am to 6 pm (Monday to Friday), evening counselling sessions extend to 8pm (Monday to Wednesday). Please contact us for services fee details. Phone: 2339 5812 (Counselling and Patient Support Centre)
8. Volunteer Service Hospital volunteer workers participate into Paediatric ward services, visiting patients and festival activities. Their service may be adjusted according to the Hospital infection control measures.
9. Nurse Training Programme The Hong Kong Baptist Hospital is one of the hospitals in Hong Kong facilitated with a Nursing School accredited by The Nursing Council of Hong Kong. We offer clinical practicum for nurse learners of our Nursing School and other tertiary educational institutions. All nurse learners are supervised by highly qualified nurse educators and clinical instructors to provide quality nursing service for our clients.
13
VI. 探訪時間
病房 時間
一般病房 上午 10 時至晚上 10 時
深切治療部(備註 1)
產科 上午 7 時 30 分至晚上 10 時
一般初生嬰兒 A223 室 上午 11 時至晚上 8 時
寄嬰
溫箱護理嬰兒/
接受光療嬰兒
(備註 2)
A227 室
下午 3 時
30 分至
下午 4 時
下午 6 時 30
分至晚上 7
時 30 分
隔離護理病房
中午 12 時
至下午 2
時
下午 6 時至晚上 9 時
備註:
1. 深切治療部每次探訪人數只限二人。
2. 溫箱護理嬰兒/接受光療嬰兒，只限嬰兒父母進入。
3. 為小童的健康著想，請勿帶入病房。
4. 為方便親友探訪，訪客可向入院接待處查詢病者的房間編號。假如你不希望任何人查詢到你住院的資
料，請告知入院部或病房職員。
14
VI. Visiting Hours
Ward Time
General Wards 10:00am - 10:00pm
Intensive Care Unit (Note 1)
Maternity Ward 7:30am - 10:00pm
Normal Newborn BabyRoom
A223 11:00am - 8:00pm
Boarding Baby
Incubator Nursing Baby/
Phototherapy Baby
(Note 2)
Room
A227
3:30pm
-
4:00pm
6:30pm
-
7:30pm
Isolation Care Ward
12:00pm
-
2:00pm
6:00pm - 9:00pm
Note:
1. The number of visitors is restricted to two per time per patient at Intensive Care Unit.
2. Only parents are allowed to visit the baby if he/ she is under incubator or phototherapy care.
3. Please do not allow children into patients' rooms for the sake of their health.
4. Patient's relatives or friends may inquire your room no. with the Admission reception desk. If you want to
keep your hospitalization private, please inform the staff of Admission or the Ward.
15
VII. 住院守則 1. 為保持醫院安靜及避免妨礙病人休息： 在醫院範圍內，請保持寧靜，切勿製造噪音。 建議每次探訪人數不超過兩位。
2. 切勿攜帶貴重物品或過多現款，並請鎖好個人財物，手提電話應隨身攜帶或鎖在櫃內。
如有任何遺失，本院恕不負責。
3. 在病室範圍內使用手提電話，請遠離醫療儀器。
4. 請遵守法例之規定： 不可賞錢或餽贈禮物予員工，以免觸犯防止賄賂條例。 嚴禁吸煙 嚴禁任何形式的賭博活動，即使類似活動不涉及金錢來往，亦不應進行。
5. 除私家房外，病房之電視機開放時間為早上七時至深夜十二時。
VII. House Rules 1. For the serenity and well-being of patients: Please keep the Hospital environment quiet and peaceful; Not more than two visitors per patient per visit is recommended
2. Patients are strongly advised not to keep any valuables or excessive cash in the room during
their hospital stay. Personal belongings and mobile phone should be secured in the locker. The Hospital will not be responsible for any loss or missing of personal belonging.
3. Please keep away from medical equipment when you use mobile phone in the ward area.
4. In accordance with laws : DO NOT give any tips or gifts to our staff in order not to contravene the Prevention of
Bribery Ordinance. Smoking is prohibited. No gambling of any form in the Hospital.
5. Except private class, service hour of TVs in ward is 7:00am to 12:00 midnight.
16
6. 為免影響其他病人或訪客之安寧，請勿作出以下活動： 攜帶動物 使用自備家庭電器 攜帶氣味濃烈之食物進入病房 (如榴槤等) 晾晒衣物 燃燒香燭冥鏹或任何物品
7. 留院期間： 請勿擅自離開病房，如有必要，必須先通知病室護士。 請勿隨意調校病房冷氣掣，如有需要，請聯絡護士。 請妥善使用病房內傢具物品，如有損壞及遺失，院方有權要求住院者賠償。
8. 家屬陪夜：
女性病房: 只允許女性陪人 (私家房例外) 其他病房: 男性或女性均可
6. The following activities are not allowed within the hospital premises :
Carrying any animals
Use of electric appliances
Bringing food with strong smell (e.g. durian)
No washing or hang dry of cloth is not allowed.
Burning of incense, joss sticks or others.
7. During your stay in ward :
Please do not leave the ward. Prior notice must be given to nurse if so required.
Only the hospital staff is allowed to adjust the air-conditioning.
Please use the ward facilities and equipment with care. The Hospital reserves the right to
demand compensation for damage, if any.
8. Companion Bed:
Female rooms: Female Companion only (except Private Rooms)
Other rooms: Male or female companion
17
VIII. 個人資料(私隱)之保障
當向本院職員提供個人資料之前，請細閱本節內容。 作為你的醫生 / 護士 / 醫護人員，我們需要請病者提供有關個人資料 (包括健康資料)，或向任何適當人士查詢有關病者的醫療記錄及任何有關的資料，作為病者的醫療服務之用 ，一般性的醫學用途或本院統計及審核用途。 當病者提供這些個人資料時，請確保這些資料準確及完整。如果病者不向我們提供所需的資料或你提供錯誤 / 不完整的資料，則可能會影響我們為其所提供的醫療服務。病者有權根據個人資料 (私隱) 條例第 22 條要求更改所提交的個人資料，詳情可致電 2339 8805 查詢。 有關向本院索取個人資料或醫療紀錄之複本之行政費用，請聯絡病歷檔案部。(熱線：2339-8824) 本院會採取一切合理可行的措施，確保你的個人資料受到保護，以防在未經授權下或在意外地被取閱或使用。惟請注意及接受在以下情況之下，你的個人資料可能會被交予： 其他醫生 / 醫療人員，作為有關你醫療服務之用； 法庭 (如被傳訊) 或法律指定的其他人士； 香港衞生署 (如有需要)； 本院統計及審核用途。
VIII. Personal Data (Privacy)
Please read this note before you provide any personal data to us. As your doctors / nurses / health care providers, we have to ask you to provide your personal data
(including health information) or obtain from any appropriate third party your medical history and
any relevant information for your treatment, health care or hospital statistical and audit purposes. When you provide personal data to us, please make sure that the data is accurate and complete. If
you do not provide us with the information required or if the information provided is inaccurate or
incomplete, our ability to provide appropriate treatment/health care to you may be affected.
Requests for the necessary correction to the data can be made by phone at 2339 8805 in accordance
with Section 22 of the Ordinance.
Regarding to the handling fee for a data access request, please contact Medical Records Department
(Hotline: 2339-8824). We take all reasonably practicable steps to ensure that your Personal Data are
protected against unauthorized or accidental access or use. However, please note and accept that your personal data collected may be made available to:
Other doctors / health care providers who require for the purposes related to your health care;
The Court if so ordered, subpoenaed, or to such other persons as required by law;
The Department of Health, HKSAR where necessary;
Hospital statistical and audit purposes.
18
IX. 病人約章 病人約章闡述您使用本院服務時可享有的權利及應盡的責任，目的在於增進醫患合作及互信，促進醫療成效。 【權利】 醫治權 得到符合現時標準的醫療意見和治療服務。 知情權 得悉自己的病情，包括診斷、病情發展及可能的併發症。 在同意接受檢驗或治療程序前，可清楚知悉其目的及有關風險。 知道處方藥物的名稱、效用及可能產生較常見的嚴重副作用。 知道醫療護理服務的資料及一般收費，並得醫生提供治療所需費用。 決定權 接受或拒絕任何治療或檢驗，並被知會如此決定的可能後果。 徵詢其他醫生的意見。 選擇是否參與臨床研究。 選擇是否參與顧客意見調查。 IX. Patients' Charter The Patients' Charter describes both your rights and responsibilities when you use our services. Such understanding will make your relationship with health care providers a mutually beneficial one, and improve your care effectiveness. 【Rights】 Right to Medical Treatment Receive medical advice and treatment which meet the current standard of care. Right to Information Access a clear description of your medical condition, with diagnosis, prognosis and possible
complications. Obtain information on purpose and related risks before consenting for investigation and
treatment proposed. Know the name, effect and common serious side-effects of a medication prescribed. Informed about options of available health care services and common items of charges, and
be advised by your doctor about the fees for all recommended procedures. Right to Choices Accept or refuse any treatment or investigation, and to be informed of the likely consequences
of doing so. Seek a second medical opinion. Choose whether or not to take part in clinical research. Choose whether or not to participate in customer opinion survey.
19
保密權 在不損害其他病人或醫護人員之權利下，個人的私隱、尊嚴、宗教信仰及文化信念等，
獲得尊重。 得到院方為您的病情資料適當保密。 申訴權 提出意見或申訴，並按本院服務承諾得到公允處理。 【責任】 遵循本院的守則，尊重其他病人及醫院職員的權利。 與醫護人員合作，保持信任及互相尊重。 提供詳盡的健康資料，包括：曾患的疾病、用藥記錄、過敏史等。 謹慎遵循醫生提出並經您同意的治療方案。 依約應診，否則應儘早通知有關部門。 小心保管您的個人財物。 如期向為您提供服務的醫生及醫院繳交所需費用。 不要求醫護人員簽發不正確的醫療報告、收據、或病假證明書，或將不正確資料載入
您的病歷紀錄內。
Right to Privacy Have your privacy, dignity and cultural beliefs respected under the condition that no harm is
caused to other patients and health care providers. Have information relating to your medical condition kept confidential. Right to Feedback / Complain Make a feedback or complaint which is to be handled objectively within our service pledge. 【Responsibilities】 Follow hospital rules to show consideration for the rights of other patients and health care
providers. Cooperate with health care providers, maintaining trust and showing mutual respect. Give as much information as you can, including your past illnesses, medication history and
allergies details. Follow the prescribed and agreed treatment plan, and conscientiously comply with the
instructions given. Keep your appointments and give early notification if you are unable to attend. Keep good custody of your personal belongings. Pay the incurred charges and fees for the medical services you received. Ask not the health care providers to furnish incorrect information, receipts, documents or
certificates or to make incorrect entry into medical records.
20
X. 意見提供 歡迎你對本院的服務提出意見，以助我們進一步提升服務質素。如有任何意見或申訴，可即時向病室護士主任或部門主管反映，或聯絡以下職員： 病人關係部，2339 8488 (辦公時間) 總巡護士長，2339 8888 (非辦公時間) 為幫助我們進一步提升服務質素，我們誠意邀請你參與我們的住院服務意見調查。請掃描以下二維碼及登入問卷網頁：
有關醫生及其他醫護人員專業操守的投訴，可致電 2873 5131 聯絡香港醫務委員會。 其他查詢，可致電 3107 8451 聯絡香港衞生署。 X. Suggestions or Comments We welcome suggestions and comments on our hospital services. Please contact the Nursing Officer
or Department In-Charge on the spot. Or you may contact the following teams as required:
Patient Relations Department at 2339 8488 (Office hours)
Nursing Officer In-Charge at 2339 8888 (Non-office hours)
With a view to continuously enhancing the quality of our services, you are cordially invited to
participate in our survey of inpatient services. Please scan the following QR code to access the
questionnaire pages:
For complaints related to professional misconduct of medical practitioners and para-medical staff,
please contact Hong Kong Medical Council at 2873 5131.
Other queries can also be directed to the Department of Health, HKSAR, at 3107 8451.
21
醫院位置
地址：香港九龍窩打老道 222 號
電話：2339 8888 傳真：2338 5394
Hospital Location Map
Address: 222 Waterloo Road, Kowloon, Hong Kong.
Tel: 2339 8888 Fax: 2338 5394
巴士:
金城道巴士站 (聯合道近金城道遊樂場外)
2B, 2F, 3C, 7, 85, 85A, 85B, E22
香港浸會大學巴士站 (聯合道近聯福道香港浸會大學)
103, 208, 2B, 2F, 3C, 7, 85, 85A, 85B, E22
小巴:
訪客可於九龍塘地鐵站外乘搭 29A(九龍塘地鐵站至廣播道<循環線>小巴)，於聯合道下車。
Bus:
Junction Road near Kam Shing Road outside Kam Shing Road Recreation Ground
2B, 2F, 3C, 7, 85, 85A, 85B, E22
Junction Road near Renfrew Road outside Hong Kong Baptist University
103, 208, 2B, 2F, 3C, 7, 85, 85A, 85B, E22
Mini Bus:
Take route no. 29A (Kowloon Tong MTR station to Broadcast Drive <Circular>) outside Kowloon
Tong MTR station and take off at Junction Road.
22
查詢電話
門診服務 診斷服務
門診 23398941-8943 病理化驗部 23398921
專科門診 23395981-5984 核子醫學及正電子掃描中心 23397430
過敏測試門診 23398461 腦電圖及肌電圖 23398991
專科護士診所(造口及傷口護理) 23395981-5984 肺功能檢查服務 23398991
睡眠診斷服務 23395981-5984 放射診斷部 23398981
專科醫療服務 保健服務
乳房健康中心 23397438 健康檢查 23397228
化療中心 23398273 驗癌快線 23397438
招顯洸心臟中心 23398977 婦女健康 23397200
糖尿及內分泌科中心 23395990 幼兒保健 23397208
耳鼻喉科中心 23398721 輔助醫療服務
內視鏡及超聲波內視鏡中心 23398973 營養部 23398794
眼科中心 23398611 藥房 23398964
腸胃及肝臟內科中心 23398064 物理治療部 23398481
激光矯視及白內障中心 23398422 院牧服務
微創外科及大腸外科中心 23398075 院牧部 23398908
育嬰室 23398756 臨床牧關教育 23398913
婦產科部 23398418 其他
婦產科中心 23397200 區樹洪健康中心 23398411
兒童及青少年科中心 23398461 中醫藥診所 23398448
鄭崇羔腫瘤科中心 23398500 啟德社區健康中心 23395000
腎科中心 23398787 腎科中心(啟德) 23395088
整形外科及皮膚科中心 23398666 護士學校 23394918
上消化道外科中心 23398210 病人關係部 23398488
泌尿及腔內微創泌尿外科中心 23398206
醫院網頁:www.hkbh.org.hk
23
Phone Directory
Outpatient Services Diagnostic Services
Outpatient Centre 2339 8941 - 8943 Pathology Department 2339 8921
Specialist Clinics 2339 5981 - 5984 Nuclear Medicine & PET Centre 2339 7430
Allergy Test Clinic 2339 8461 EEG and EMG 23398991
Nurse Clinic (Stoma and Wound care) 2339 5981 - 5984 Lung Function Test 23398991
Sleep Apnoea Service 2339 5981 - 5984 Radiology Department 2339 8981
Specialist Services Health Assessment Services
Breast Care Centre
Chemotherapy Centre
Chiu Hin Kwong Heart Centre
2339 7438
2339 8273
2339 8977
Health Screening
Fast Track Cancer Diagnostic
Services
2339 7228
2339 7438
The Diabetes and Endocrinology Centre 23395990 Women’s Health 2339 7200
Ear, Nose & Throat Centre
Endoscopy & Endosonography Centre
Eye Centre
Gastroenterology & Hepatology Centre
Laser Refractive Surgery & Cataract
Centre
Minimally Invasive Surgery &
Colorectal Diseases Centre
Nursery
Obstetric & Gynaecology Department
Obstetric & Gynaecology Centre
Paediatric & Adolescent Centre
Plastic Surgery & Skin Centre
Upper Gastrointestinal Surgery Centre
Urology & Endourology Centre
Charles Cheng Oncology Centre
Renal Centre
Hospital Website: www.hkbh.org.hk
2339 8721
2339 8973
2339 8611
2339 8064
2339 8422
2339 8075
2339 8756
2339 8418
2339 7200
2339 8461
2339 8666
2339 8210
2339 8206
2339 8500
2339 8787
Well Baby
Allied Health Services
Dietetics Department
Pharmacy
Physiotherapy Department
Pastoral care Services
Pastoral Care Department
Clinical Pastoral Education
Others
Au Shue Hung Health Centre
Chinese Medicine Clinic
Kai Tak Community Health Centre
Renal Centre (Kai Tak)
School of Nursing
Patient Relations Department
2339 7208
2339 8794
2339 8964
2339 8481
2339 8908
2339 8913
2339 8411
2339 8448
2339 5000
2339 5088
2339 4918
2339 8488
