EMPLOYEE SATISFACTION

NOW MORE THAN EVER

Pam Cushing BS, RPSGT, RST, RRT

pcushing@iuhealth.org

CONFLICT OF INTEREST__x__I do not have any potential conflicts of interest

to disclose, OR____I wish to disclose the following potential

conflicts of interest:

Type of Potential Conflict/Details of Potential Conflict

____Grant/Research Support____Consultant____Speakers’ Bureaus____Financial support____Other

OBJECTIVES

Explain the Importance of EmployeeSatisfaction

Illustrate Areas That Can Increase Employee Satisfaction

Discuss Why Facilities Fall Short with Employee Satisfaction

FACTS TO KNOW Company’s Largest Expense & Greatest Asset Is:

“Employees”

Reimbursement Directly Related to Patient Satisfaction Scores (ACOs)

Increased Employee Satisfaction=

Increased Patient Satisfaction

A) WHY IS IT IMPORTANT???

Better Quality Care for Less $

Must Increase Revenue via Optimal Reimbursement

Must Retain Employees / Decrease Turnover

Employee Engagement #1

Not Have Employees That Are “Viruses”

VALUE OF EMPLOYEE ENGAGEMENT

www.talentkeepers.com

B) AREAS OF FOCUS

Communication/Feedback

Reward / Recognition

CEU Options

Career Ladders

Orientation &

Training

Work-Life Balance

COMMUNICATION / FEEDBACK

“The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw

Most Important Skill in Toolchest

Upward & Downward

Listening

Rounding / Coaching & Gaining Trust

COMMUNICATION / FEEDBACK

Towel Monkey

REWARD / RECOGNITION

Public Acknowledgement

Personal Thank-You Notes

Attractive Rewards

ORIENTATION / TRAINING

Organized

Detailed &

Updated

Great Mentorin

g

CEU OPTIONS Reimbursement Possibilities

Company Provided Options

Paid Time Off Provisions

Scheduling Adjustments

Free Web-Based Offerings

CAREER LADDERS

Mgmt

Staff

Vertical

Scoring Technologi

st

Acquisition Technologis

t

Horizontal

HIGH INTENSITY WORK TEAMS

Involving Employees via Teamwork Opportunities

Provides Empowerment

Increases Trust

Employees Participate in Activities & Have a Say in Their Day-to-Day Work

WORK-LIFE BALANCE

Enhances Life Outside of Work

Wellness Programs

Flexible Schedules

Employee Assistance

C) EMPLOYEE SATISFACTION... MAKING IT WORKIf It’s So Easy, Why Do We Sometimes

Fail?

Accountability

Consistency

Lack of Importance

Other Tasks to Complete

IMPORTANT TAKEAWAYS:

Utilize Satisfaction Tools

Evaluate Outcomes

Provide Leadership / Guidance

Create the Atmosphere That Allows Employees to Do a Productive Job

QUESTIONS