- 1. Retain Talent and Increase Employee Satisfaction Speaker:
Mark SmithPresident and Chief Research OfficerVentana
ResearchSpencer HydeDirector, Multimedia and Business
DevelopmentSkyWest AirlinesHardeep GulatiExecutive Vice President,
Products and Customer SupportSumTotal Systems Moderator: Mike
ProkopeakVice President, Editorial DirectorTalent Management
magazine#TMwebinar
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#TMwebinar 5. Retain Talent and Increase Employee SatisfactionMike
ProkopeakVice President, Editorial DirectorTalent Management
magazine#TMwebinar 6. Retain Talent & Increase Employee
SatisfactionLeverage the Latest Cloud-based HR Technology to Drive
EngagementSpeakers: Mark SmithCEO & Chief Research
OfficerSpencer HydeDirector Multimedia & Business Development
Hardeep Gulati EVP Products & Customer Support 7. Todays
AgendaCloud Computing & Software as a Service Mark Smith CEO
& Chief Research Officer, Ventana ResearchSkyWest Airlines: A
Case Study in Going to theCloud Spencer Hyde Director of Multimedia
& Business Development, SkyWest AirlinesSumTotal Strategic HCM
Cloud Solution Hardeep Gulati EVP Products and Customer Support,
SumTotal Systems 8. Cloud Computing & Software as a ServiceA
New Approach To An Old IdeaCloud Computing provides access
tosoftware & technology that isinstalled outside of your
enterprisethrough public clouds in usage andrental based software
as a servicecost model for a enterprise to gainaccess to latest in
computing.Organizations can also establishprivate cloud for
managingcomputing outside of enterprise.Clouds cane be in mixed or
in otherbusiness approaches.2006, Ventana Research, Inc. 9.
Advancing the Human Capital AgendaOrganizations must operate leaner
andmore efficient in human capital andutilizing talent efficiently.
Compensate Perform LearnHire Recruit 9 2012, Ventana Research 10.
The Value of Cloud ComputingAvailabilitySituation Technology
complexity in IT Problem Backlog of IT projects Benefit Faster
access to applications for businessOptimization Situation Older
applications decreasing efficiency Problem Difficult to improve
processesBenefit Increased effectiveness in applications
SimplificationSituation Too many outdated systems Problem Resources
tied up in other areasBenefits Faster and easier access 102012,
Ventana Research 11. Cloud Computing Transforms BusinessTimeDo you
have access to people related applications when you need it? Cost
Are you reducing cost of operatinghuman capital through
applications? Risk Do you know if you are reducing risk of not
providing human capitalimprovement? ValueDoes your organization
have what it needs for utilizing applications? 112012, Ventana
Research 12. Framework of Benefits with Cloud Computing Smarter
Achieve greater effectiveness inSafer competitive marketFaster
through HCM and cloud Operate at any velocity
ofcomputing.operations required by yourImprove time to providing
HCM HCM needs.applications and tools fororganizational needs.
CheaperBetter Improve the efficiency of Improve effectiveness by
your operations by improving the efficiency of human renting and
utilizing HCM capital management. applications.12 2012, Ventana
Research 13. Assess Cloud Computing Suppliers andTechnologies in
Balanced MethodUsabilityInvolves evaluation criteria to assess user
experience value.CapabilityThe fit of capabilities of the product
and needs of the business.AdaptabilityDesigned to configure and
customize products to business needs.ManageabilityIntended to
ensure the products meet business and IT needs.Reliability Ensure
products deliver performance and scalability required.Validation
Assess vendors commitment to market and its products.TCO/ROIAssess
the value the vendor delivers with its products. 132012, Ventana
Research 14. Priorities in Human Capital
ManagementSoftwareUsability77%Functionality66%Reliability64%Manageability63%TCO/ROI57%Adaptability
47%Validation 35%How important are the following technology and
vendor considerations in designing, choosing anddeploying social
networking in talent acquisition and generation software?Source:
Ventana Research Social Media in Recruiting Benchmark Research14
2012, Ventana Research 15. Massive Shift to Methods to
AccessingApplications like Recruiting No preference 38% On demand
(SaaS)23% Hosted20% On premises 19%In which of the following ways
do you prefer topurchase and deploy social media-enabled talent
acquisition and generation software?Source: Ventana Research Social
Media in Recruiting Benchmark Research15 2012, Ventana Research 16.
Polling Slide: In which of the following ways doyou prefer to
purchase and deploy HCMSoftware?1. No Preference2. OnDemend
(SaaS)3. Hosted4. On Premise16 2011, Ventana Research, Inc. -
CONFIDENTIAL 17. Key Considerations for Cloud Computing Detailed
Criteria: Security Privacy Compliance Legal Monitoring Management
Licensing Tenancy Architecture Sustainability 172012, Ventana
Research 18. Best Practice in Successful CloudComputing Deployments
Establish Efforts with Structure and Rigor:Leadership &
SponsorshipProgram & ProcessesApplicationsBenefits &
Results18 2012, Ventana Research 19. Maturity Where Can You
Improve?Organizations should evaluate cloudcomputing with human
capital andtalent management: What activities and tasks can
bestreamlined with new applications? What efficiencies can be
gained byproviding immediate access? What human capital processes
can beimproved from recruiting to retainingtalent? What level of
improvement can befound in using newer applications incloud? How
can managers and workers workbetter together?19 2012, Ventana
Research 20. Summary: Time For ChangeOrganizations can run
moreefficient and effective using cloudcomputing.Plan out business
case with valueover costs for investments incloud computing
efforts.Factor investment is part ofimproving employee
satisfactionand reducing churn of talent.Examine methods of
usingapplications from manager toworkers across organization.20
2012, Ventana Research 21. SkyWest Airlines: A CaseStudy in Going
to the Cloud Spence Hyde SkyWest AirlinesDirector of Multimedia
& Business Development 22. SkyWest Airlines HCM In the
CloudLeading air carrier offering global access to millions of
people each month 11,000+ employees 10,000+ employees 1,671 Daily
Departures 2,091 Daily Departures 318 Aircraft 404 AircraftPage 22
- February 23, 2012 PROPRIETARY AND CONFIDENTIAL 23. Training is
Critical to Efficient Operation Highly Regulated IndustryDispersed
Workforce Airlines are required to meetCentral to Operations
complexSkyWest hasemployees Efficiency Matters regulatoryFailure to
meet requirements stationed acrossthe country andrequirements
related tocan directly Training has to training centralized be very
costtraining is notaffect airline operations and effective toalways
viable ensure the impact revenuehighest possiblereturn Page 23 -
February 23, 2012 PROPRIETARY AND CONFIDENTIAL 24. SkyWest Airlines
Flying in the CloudCurrently onMigrated to SumTotalCloud Cloud /
SaaSOctober SolutionDecision Made 2011June 2011 toMove to theCloud
SumTotal Enterprise Premise Learning for 11+ years Page 24 -
February 23, 2012 PROPRIETARY AND CONFIDENTIAL 25. Benefits &
Costs of Cloud HCMCloud Benefits Cloud CostsSeamless Upgrades No
Customizations Lower IT Costs Upgrades / ScheduleImproved
Accessibility forData is Not On-Premise Off-Network EmployeesHarder
to Load CustomMore Streamlined Support Content Page 25 - February
23, 2012 PROPRIETARY AND CONFIDENTIAL 26. Lessons Learned Moving to
the CloudMeasure Twice, Cut OnceEvaluate Your Current HCM
Application Architecture Seek to understand the full impact of the
transition to the cloud SkyWest consolidated two learning
implementations into oneInvest Time in Planning Phase You Will Be
Rewarded Solid plans will help you execute the change more
effectively and withfewer issues Dont make assumptions validate all
that you can Be sure to document everything possible Think about
network architecture Cloud means accessing from outsidethe network
Page 26 - February 23, 2012 PROPRIETARY AND CONFIDENTIAL 27.
SumTotal StrategicHCM CloudHardeep GulatiEVP Products and Customer
SupportSumTotal 28. SumTotal At-a-GlanceMarket Leader in Strategic
HCM with 15 Million Cloud UsersSumTotalWorldwide Leader inStrategic
HCM3,500+ CustomersMarket Share (users) Over 43+ Million
End-UsersOver 15+ Million End-Users on Cloud1000+ Employees,Deep
Domain Expertise Enterprise and SMBGlobal Scalability Page 28 -
February 23, 2012 PROPRIETARY AND CONFIDENTIAL 29. Key Challenges
For HR Today Company and Business ExecutiveDo we have the right
talent and strategy that will support our growth objectives? Am I
effectively utilizing my resources and running lean operations?
Employee orHR Executive/Do I have the right tools to communicate
and trainManager Contractorwith my extended enterprise?Do we have
the rightHow do I find trainingtalent strategy to supportthat will
help me be Manual Successioncompany growth? effective at job?
CustomPlanningHow do I make sure WarehouseAm I performing to
myeveryone is in LMSmanager scompliance? expectations?
DisconnectedAre we accurately& ManualPaperHow do I get
recognizedtracking workforceCore Appraisals for my work? How do I
HRschedules, expenses ? continue to grow ? How do I maintain low
cost of ownership andleverage cloud technology? How do I integrate
the data and processes across all these siloed solutions?How do I
leverage new technology like mobile,social to improve employee
productivity?Information Technology Page 29 - February 23, 2012
PROPRIETARY AND CONFIDENTIAL 30. SumTotal Making HR More
StrategicCompany and Business ExecutiveRight talent strategies to
meet mybusiness objectivesEnable actionable insight and align
Global visibility of Talentworkforce strategy with company Pool and
Gapsobjectives Employee or Contractor Driving Engagement and
RetentionHR Executive/ManagerMaking HR morestrategic Scale to the
needs of globalEnforce compliance across growing
organizationemployees, partners, and contractorsInformation
TechnologyLow TCO; Scalable for globaldiverse organization Page 30
- February 23, 2012 PROPRIETARY AND CONFIDENTIAL 31. SumTotal
Strategic HCM Solution Comprehensive, unified, industry
specificsupport for all strategic HCM functionsIntegrated and
engineered to work together with common UI and seamless business
processes Modular Deploy full platform orindividual components and
coexist with existing HR IT investmentsScalable from SMB to
Globalenterprises across different industriesFlexible options for
On-Premise orSumTotal Cloud Public or PrivatePage 31 - February 23,
2012 PROPRIETARY AND CONFIDENTIAL 32. Flexible Delivery Model to
Suit Your Business NeedsPure SaaS Cloud ServicesOn-Premise
Enterprise-class Private or Shared Localized Multi-tenantOptions
Deployment Rapid Upgrades & Massively Scalable
AdvancementsInfrastructure Compliance Management ExtensibilityPage
32 - February 23, 2012 PROPRIETARY AND CONFIDENTIAL 33.
Comprehensive Strategic HCM SolutionBest In Class and Complete
Coverage for All HR Processes#1 Leader in Learning*Market Leader in
Talent*Market Leader in WFM*Market Pioneer in Payroll* Learning
Mgmt Talent Mgmt and Workforce MgmtCore HR & PayrollAcquisition
Most ComprehensiveMost Comprehensive Most Comprehensive
Comprehensive Payroll Learning Management Talent
ManagementWorkforce Management Ability to provide complex Support
for all types of Performance Management Time and AttendancePayroll
solution for globallearning eLearning, OJT, 360 Feedback Tracking
organizationVirtual learning, Trainings, Competency Management
Absence Management Integrated benefitsExtended enterprise Career
Development Vacation Rules FLSA, management Manage different global
Integrated LearningFMLA and Others Core HRdivisional learning and
Succession Planning Scheduling Manual and Self Service HR
Transactiontraining rules and policies Compensation
ManagementOptimizationsManagement Specialized SMB Maestro
Recruiting and Onboarding Full integrated DataExpense Management
Learning Solution Complete Talent Profile Acquisition Devices with
Expense Tracking and different access
controlsReimbursement*Forrester, Ventanna Research and GartnerPage
33 - February 23, 2012 PROPRIETARY AND CONFIDENTIAL 34. Integrated
and Engineered to Work Together End to End HR data, business
process and UI integrationsCommonIndustry examples of critical need
for Mobile Workforce AnalyticsPortal Delivery integrated processes
Talent Portal Common UIAll Talent development for keystrategic
competency focus for company TalentLearning WorkforceCore HR and
Management Management Management Payroll Services Managing variable
paysLearning development suggestions andbased on contract
assignmentsassignments based on competencies gaps Retail Demand
driven hiring ofIntegrated employees and contingent labor
basedHRIncentive compensation based on Performance on optimized
schedulesBusinessProcessesand schedule adherence Manufacturing,
Healthcare Validating certification to operate a machineryDemand
driven talent succession, hiring and before assigning resource to
scheduledevelopment plans based on gaps Airlines Automating
tracking training compliance that require certain time at Schedule
based on employee compliance, tasks ex: flying time certifications
and/or performanceHealthcare - Managing performancebased on time
spend with patients andcritical shiftsCommonInterfaceCore HCM Hub
Page 34 - February 23, 2012 PROPRIETARY AND CONFIDENTIAL 35.
Modular Integrations For Internal and Cloud Robust Integration Hub
Enables Coexistence & IntegrationsInternal Systems External
Systems and DataJob boards/ Social Networks HR 1 Integration to
other internal and external systems enabled via richHR 2hub
services 3rdSumTotalParty HCM Hub ..and 2000 other job sites
through Rich IntegratedpartnersSumTotal HCM Hub is aIntegration
Talent Payroll ProvidersSystem of Record for allServicesProfile HCM
information Legacy US Federal Regulatory Bodies Application
CloudIntegration services provide ConnectorsConnectors
comprehensive SoA APIsUS Regional Payroll & TaxBodies
Outsourceto enable data and processProvidersERP1integrations..and
othersacross the 50HCM hub enables phasedstatesconsolidation
strategyGlobal Payroll Regulations Content and Benchmark
ProvidersSSO / LDAP/ AD Page 35 - February 23, 2012 PROPRIETARY AND
CONFIDENTIAL 36. Scalable for Global Diverse Workforce Global
Access for Diverse Multi-Faceted WorkforceGlobalAccess Social
Global AccessCollaboration Translations and Localization
fordifferent countries and regionsDivisional ConfigurationsDeploy
single solution across divisionswhile still providing variations
andPervasive Userdesired processesAccessDevice IndependentSocial
learningMobile Learning Leverage native application usability and
offline mode to enableLeverage collective intelligence the best
experience and productivity anytime, anywhereof global talent
poolSecure Collaboration AnalyticsEnable interactions andEnable
executive and mobile reach of rich analytics that
providesengagement in differentinsight into HR data and
processescommunities and groups Mobile Workforce Management Ability
to meet the requirements of untethered workforce - field service,
manufacturing sites, remote workersPage 36 - February 23, 2012
PROPRIETARY AND CONFIDENTIAL 37. Scalable Cloud For Extended
EnterpriseSecure Access for Expanded Reach in Extended enterprise
Extended Enterprise Cloud Expand Reach Seamless way to deliver
training,knowledge, and information to anexternal audience Enable
compliance, training andValue Creationcommunication with
partnertraining, external sales channels,distributors, suppliers
and agents Support for pricing and processingpayments (eCommerce)
for P&Ldivisions and initiatives Private labeled, easy
configurationsand self service user accountcreation enables
scalePage 37 - February 23, 2012 PROPRIETARY AND CONFIDENTIAL 38.
Scalable Cloud Infrastructure Reliable, Secure and Highly Available
Highly Available Architecture All data centers rated Tier III or
Tier IV highest ratings with maximum redundancy Redundant / Fault
Tolerance equipment throughout Global operations team, multi-tiered
response mode Reliability 24x7x365 NOC staffed by SUMT employees
Comprehensive Monitoring Framework From end user experience to
individual hardware component Application Response times, component
load thresholds, log analysis, trend analysisSecureMulti-tiered
physical and logical securitySAS 70 Type II/SSAE-16 certified, ISO
27002 focusedMultiple layers of physical access controls, including
Biometric scans, video surveillanceIntrusion Detection / Intrusion
Prevention SystemsAll servers are hardened to reduce
vulnerabilityPerformance - Intelligent Route OptimizationState of
the art route optimization technology to constantly pick the
fastest path frommultiple Tier One providersThe core routers are
scouring the full Internet path to every active application and
thecore is actively moving the customers live route and traffic
REAL TIME to the "BestPath" at that moment.Page 38 - February 23,
2012 PROPRIETARY AND CONFIDENTIAL 39. Customer Base Leveraging our
Cloud services Multiple Primary / Standby world class data centers
in North America and Europe Regional data center in Australia
SumTotal hosts over 1,700 customers operating globallyPage 39 -
February 23, 2012 PROPRIETARY AND CONFIDENTIAL 40. Case Study:
Experian Experian is the leading global information services
company Provides data and analytical tools to clients in more than
80 countries. Provides training for 6,000+ learners Progressed from
premised, to private cloud, to SaaS to meet business needs
Premised: Originally deployed Enterprise Learning on premise Became
a challenge as acquired companies were not on the samenetwork
Hosted: Migrated to hosted to provide access to all learners
Upgrades became taxing in effort and cost SaaS: Migrated to Cloud
to gain automatic upgradesPage 40 - February 23, 2012 PROPRIETARY
AND CONFIDENTIAL 41. SumTotal Cloud Offers Many Customer Benefits
No investment in expensive hardware Reduced implementation costs
Low upfront costs Avoid need to train IT on how to support a large
enterprise application Predictable budgeting One invoice & one
vendor to managePredictable SaaS deployments can be done in days or
weeks compared to multi-months for premise deployments Rapid
Deployment Strong roadmap with regularly scheduled releases SaaS
automatically upgraded Rapid Access to Innovation Avoid getting
cornered with only support for older browsers/technology Always be
on the latest and greatest! More Robust Proactive patching often
before you experience the issue Tight collaboration between teams
and environments speed up resolutionsPage 41 - February 23, 2012
PROPRIETARY AND CONFIDENTIAL 42. Page 42 - February 23, 2012
PROPRIETARY AND CONFIDENTIAL 43. Join Our Next TM WebinarBuild, Buy
or Rent? Leveraging Talent Analytics to Plan for Tomorrows
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