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INDIVIDUAL ASSIGNEMENTS

UNIT 1

1.

Talk about your job

Think about the following questions:

1. Who do you work for?2. What type of company is that?3. What do you do in your job?4. What else does your job involve?5. What are yo working on at the moment?6. Decide on any other additional information that might be important for a smooth

conversation ( e.g. country you come from, any additional personal information...)

Company: Thomas Cook

Job: Secretary

Responsibilities: dealing with post (internal and external), answering the telephone, receiving

visitors, organising accommodation for business partners

2.Talk about your job




Company: freelancerJob: tour guide

Current activities: leading walking tours, driving toursthrough popular sites, national parks, historic

neighborhoods,museums or other regional points of interest



1. Who do you work for?2. What type of company is that?3. What do you do in your job?

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4. What else does your job involve?5. What are yo working on at the moment?6. Decide on any other additional information that might be important for a smooth


Company: Sunny Travel travel agencyJob: travel agent

Current activities: assiting clients with travel arrangements (helping the client to choose and

research a destination), booking tickets and reservations.





Company: British Airways

Job: flight attendant

Current activities: ensuring that all safety regulations are followed. Giving information to

passengers about expected flight time and unusual weather or flying conditions.Checking that the

in-cabin emergency and first aid equipment is working properly and that the plane is stocked with

amenities such as beverages and snacks.

UNIT 3

1. Thomas Cook is hoping to enter the Serbian market with its holiday offers. You are theirmarketing manager and you have three minutes to present an overview of Thomas Cook and

its possible strenghts on a new market. Give a short presentation covering the following:

- General information about the company- International experience- Reasons for success

2. You are a general manager of a world-famous hotel chain. Present your company to a groupof potential investors. Give a short presentation covering the following:

- Current markets and market shares- Plans for breaking into future markets

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- Company history - reasons for our success

UNIT 7

Brainstorm a solution to the problem:

- think what the problem is

- what is the reason of that problem- give possible solutions to the problem and suggest further steps

Large hotel chain has a wide range of hotels all over the world. All their hotels are on attractive

locations in all major cities but mainly attract older people. Customers are deserting them and

overnight stays have fallen for 40%. They are losing market share to smaller more modern hotels.

The chain hasnt made almost any profit in the last three years.

UNIT 8

Open the presentation using some of the following strategies:

- give an interesting fact or statistic- show why your presentation is relevant- ask audience a question...

Situation: You have to explain to your team how you plan to cut costs by 15 % next year without

losing any jobs.

PAIR ASSIGNEMENTS

UNIT 4

1.Opening meeting/evaluate performance Sunny Travel travel agency

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Person A: start the meeting / greet and welcome participants / introduce new participants / explain

the background of the meeting (new hotels and resorts in offer for new summer season) / purpose of

the meeting (informing all the staff about new offers) / hand over to first speaker (Person B)

Person B: greet everyone / setting objectives of your talk / reporting on the subject in question

(new hotels and resorts in offer for new summer season) / ask for comments

2.Making agreement / presentation

Person A and Person B should decide on the destination for incentive travel abroad which they are

organising in their company. Each individual should report his/her choice before making an

agreement.

1. Dont forget that each person should have a chance to speak. Encourage discussion

UNIT 5

1. Dealing with problems (making phone calls / predicting consequences / suggestingactions / promising actions)

Person A: You are at Heathrow Airport. Its 8.00 oclock and you should be on the plane by now.

But there has been a problem with the computer system at the airport. It means that nobody can

check in for the flights. There are long queues of people waiting at the check-in desks. The situation

is chaotic. Theres no information about whats going to happen. You dont know how long you

will be delayed.

Phone your partner in Barcelona and explain the problem. You dont have to take any decision. End

by saying youll call back when you have more information.

Person B: You are waiting your business partner from London. You hope that you will sign a very

important contract today. Signing that contract can get you a promotion. You are just about to send

someone to pick him/her at the airport when you receive a phone call from him/her telling you that

he/she doesnt know if he/she is going to make it today.

2. Dealing with problems (making phone calls / predicting consequences / suggestingactions / promising actions)

Person A: Your work in Sunny Travel travel agency. Youve just received a phone call from the

driver of a bus with 40 passengers on their way to family resort in Greece. The bus has had anaccident. It skidded out of control and hit a tree. The driver and all the passengers are unhurt but the

bus is badly damaged. It is about 100 km from the final destination.

Person B: You work as a bus driver for Sunny Travel travel agency. On your way to Greece youve

just had an accident and the bus is badly damaged. You are waiting for police. Nobody in the bus is

hurt but the passengers are quite nervous and would like to reach the destination as soon as possible.

You are now about 100 km from the resort. You call travel agency to try to find the best possible

solution.

UNIT 7

Student A and B: Brainstorm a solution to the problem:

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- make suggestions

- respond to suggestions (would the idea work, what are the possible results, how easily

we could do it)

- agree on some further steps to be taken

Problem: large chain of department stores is having problems with internal oranisation and as a

result is losing clients. The main problems are: no proper advertisements, high prices, short-

staffed...

UNIT 11

Student A: Booking Manager

You have discovered that you made and error in the booking. You have booked two companies intothe same room on the same day. You will have to chnage the booking of the second company and

you have two other rroms available but they are smaller. One holds 25 people and the other 15.

Possible solutions:

The room for 30 people on another date. One of the smaller rooms at a small discount. Use of both

smaller rooms for the price of one room. A full refund plus a small discount off their next booking.

Student B: Sales Manager

There is a problem with your conference room booking at the hotel. Here are some points to

consider in your discussion with the Booking Manager:

You dont want to change the date of the conference because this would disrupt everybodys

schedules. You dont really want to find another venue as there isnt much time before next week.

As the hotel has made a mistake, you feel strongly that they should offer a reasonable financial

compensation. Probably not all 30 delgates will attend. There are usaully 4 or 5 people who cant

make it.

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