Career PortfolioLindsey LipaNorthwood University Career Development J. Luzar

Table of Contents Introduction…………………………………………...Slide 3 Goals……………………………………………….......Slide 4 Resume…………………………………………………Slide 5 Recommendation Letter………….…………….Slides 6-9 Samples of Work

Spreadsheets………………………………………….…Slide 10 Essays/Papers…………………………………………….Slide 11 PowerPoint's ………………………………………….….Slide 12

Certificates…………………………………………..Slide 13 Award Letters………………………………………..Slide 14 Photos…………………………….…………………..Slide 15

Introduction This portfolio is a representation of my

work and achievements throughout my college career.

My focus over the past three years has been on Business Administration, with the main attention on Hotel, Restaurant, and Resort Management.

Goals Continue working in the hospitality field. Continuously learn and stay with the current

issues and current times in the business world.

Use my skills and knowledge to help grow and expand each organization I am a member of.

Become more active in the community Eventually use all of my knowledge I have

learned while away at college to run a hotel.

ResumeLindsey N. Lipa 734-972-5776 | lipal@northwood.edu | 1600 Ashman Street | Midland, MI 48640 QUALIFICATIONS

Able to multitask efficiently Strengths: Organized, accessible, strong communication and interpersonal skills, effective at delegating work

assignments, reliable, mature, self-aware, enthusiastic, able to work well in a team environment, easily connect with others, trustworthy, and responsible

Proficiencies: Microsoft Word, Excel, PowerPoint, Access; Microsoft Visio; Numara Track-It System; Mac Apple; RezOvations Booking Systems; HRIS Systems: Datatel Colleague System and ImageNow Software

CERTIFICATIONS

AlcoholSafe & ServSafe EDUCATION

Northwood University – Midland, MI Bachelor of Business Administration – Hotel, Restaurant & Resort Management May 2014 GPA: 3.395/4.000

PROFESSIONAL EXPERIENCE

Northwood University – Midland, MI Student Assistant, Human Resources Department May 2012-Present Manage and maintain highly confidential and proprietary employee and corporate documents Provide first line support for Human Resources Department; answer incoming calls, scan paperwork into

employees files in ImageNow, open mail and distribute properly, scan invoices and route to proper queue’s, update and correct organizational charts and check/reply to emails on a constant basis

Effectively manage time while balancing work, full-time college courses, leadership and volunteer activities

NADA Hotel and Conference Center – Midland, MI Front Desk Receptionist April 2011-May 2012 Demonstrated professionalism with strong communication and interpersonal skills to assist guests via phone

and in person Utilized RezOvation to manage and maintain guest reservations, availability and housekeeping reports Processed cash and credit transactions with accuracy and closed office area at end of day

Northwood University Bookstore – Midland, MI Cashier February-April 2011 Utilized efficiency and attention to detail to process merchandise and supply sales in a fast-paced and high

volume retail environment with 100% accuracy Assisted customers on the sales floor, organized displays and monitored shrink Processed incoming inventory and created floor sets to display new merchandise and drive sales

Rose’s Restaurant – Canton, MI Hostess May 2009-August 2010 Greeted customers immediately, seated them in a timely manner and interacted with them during their

meal to ensure their satisfaction throughout their stay Balanced wait staff table allocation and assisted front of house team with cleaning menus, prepared hostess

stand at the end of shift, helped the busser’s when they were backed up or needed extra help setting tables Managed incoming phone calls for inquiries and reservation requests

Lindsey N. Lipa Page 2

PROFESSIONAL EXPERIENCE (Continued) Rock Shop – Canton, MI Manager, Salem High School Store September 2009-June 2010 Managed 40 store employees; assumed authority to assign job positions and evaluated staff daily Assigned to handle scheduling and perform manager duties throughout shift Closed and balanced cash register transactions at the end of each shift and transferred cash to school safe Ensured team members were in their assigned work positions throughout shift to ensure no lapse in service Recommended and implemented new and improved operations throughout the store to increase efficiency

and drive sales LEADERSHIP

Northwood University Annual Stafford Memorial Dinner 2011-Present Procurement Chair, 38th Annual (March 2012-Present) Assistant to the Executive Board Chair, 37th Annual (April 2011-March 2012)

Northwood University Hospitality Enterprise (NUHE) 2010-Present Treasurer (2012-Present) Public Relations Chair and Student Government Association Representative (2011-2012)

DECA 2008-Present

VOLUNTEER

Rake a Difference

Recommendation LettersTo Whom It May Concern: This is a letter of recommendation for Ms. Lindsey Lipa. I have had the opportunity to work with her on a couple of different occasions. I have observed her working with co-workers, other students and instructors. As an individual Lindsey is a creative and open person who will achieve the highest level of achievement put before her. She means to expand her effectiveness as a professional and as an individual. She is an extremely well organized person. Her openness and willing to learn generates much energy to other students as well as her instructors. Lindsey has been very involved with activities on the Northwood University Campus such as Stafford Dinner and Auto Show just to name only a few of many where she has been most effective. In any position she obtains her work is completed in a flawless manner. She has a way of motivating others and pushing them to meet new limits or creating new ideas. Ms. Lipa is a dedicated student and will spend any time necessary to do an outstanding job. I would be pleased to answer any questions you may have regarding her capabilities. You can reach me at (989) 837-4264. Sincerely, Karla Spaeth Director of the Hospitality Department Northwood University

Northwood University

Sample of Work - SpreadsheetsFall 2012 Spring 2013

Member Sem. 1 Dues Sem. 2 Dues Brought Forward Con. 1 Hours Sep. 8 Con. 1 Points Con. 2 Hours Sep. 29 Con. 2 Points Con. 3 Hours Nov. 10 Con. 3 Points Autoshow points Catering Event Withdrawals Point Balance Total Points EarnedAllan, Brandon 25 25 0 4.5 33.75 4.5 22.50 4.5 31.50 312 155.00 244.75Anderson, Valerie 0 0.00 0.00Angst, Marissa 0 0.00 0.00Banek, Devin 0 0.00 0.00Blaskowski, Brandon 25 25 0 0.00 4 28.00 216 244.00Borders, Megan 25 25 0 4.5 33.75 4.5 22.50 4.5 31.50 312.00 155.00 244.75Brady, Mallory 25 25 0 4 30.00 4 20.00 50.00Campau, Christey 25 25Cianfrini, Lauren 25 25 0 4 30.00 4 28.00 58.00Corcoran, Charlie 25 25Dey, Kate 25 25 0 4.25 31.88 4 28.00 25.00 34.88Gallandt, J ustin 25 0 0.00 0.00George, Brandon 0 0.00 0.00Goodwin, Alexis 25 25 51.13 0.00 216 267.13Harding, Paul 25 25 0 0.00 4 20.00 20.00Hartz, Kaitlyn 21.13 0.00 21.13Icel, Talya 25J acobs, Ashley 187.5 0.00 187.50J ulson, Victoria 25 25 0 0.00 0.00Kaltz, Amy 0 0.00 0.00Kelly, Matt 25 25Licht, Natalie 0 0.00 0.00Lipa, Lindsey 25 25 0 4.5 33.75 4.5 22.50 4 28.00 312.00 155.00 241.25Ma, Michael 25McAtee, Stanton 25 25 464.25 0.00 248.00 216.25Mindykowski, J oel 25 25Moceri, Dominic 0 0.00 0.00Ng, Ben 0 0.00 0.00Niinesto, Megan 25 25 0 0.00 0.00Overton, Eric 25 19.5 0.00 19.50 0.00Poole, Ciara 0 0.00 4 20.00 4 28.00 48.00Prout, Brittany 25 25 0Quella, Emmalie 25 25 0 0.00 3.75 18.75 18.75Reincke, Ashley 25 25 0 4 30.00 4 28.00 25.00 33.00Rider, Becca 0 4 30.00 30.00Schappacher, Don 0 0.00 0.00Sheets, Natalie 25 25 28 0.00 28.00Sneed, Chelsey 16.25 0.00 16.25Steiner, Nathan 25 25 377.5 0.00 4 20.00 348.00 160.00 585.50Stempky, Morgan 25 25 0 0.00 3 15.00 4 28.00 43.00Swaynie, Angel 0 0.00 4 20.00 20.00Todd, Michael 343.25 0.00 343.25Tan, Tuan Tynn 21.13 0.00 21.13Vann, Zoe 25 25 21.13 0.00 10.00 11.13Warner, J essica 25 25Wahlstrom, Korbin 30 0.00 30.00Wood, Cassandra 25 25 0 4 30.00 4 20.00 50.00Young, Gizell 0 4 30.00 30.00Zebrowski, Evelyn 29.5 4 30.00 59.50Totals 725 625 1610.27 45.75 343.13 44.25 221.25 37 259.00 0 952.50 3197.15 823.38

Term 1

Sample of Work – Essays/Papers

Leadership vs. Management What is the difference between leadership and management? The biggest

difference between the two is the way they motivate people who work or follow them,

and this sets the tone for most other aspects of what they do. A leader refers to guiding or

directing on a course or in a direction. Managing refers to handling or directing with a

degree of skill. To be a great manager, you must understand what it takes to also be a

great leader.

A leader must establish purpose, the direction or the strategy he stands for, which

is the reason why others should follow. The leaderships’ inherent strength is in defining a

“vision” for the organization, it is the leader’s ability to imagine a difference and better

future for the organization along with plans to achieve it. Envisioning the path to a better

future is a very creative process and often cannot be taught or learned, except for how

leaders generally formulate it. Leaders often collect dissimilar problems from various

units of organizations; synthesize them into a vision that articulates a compelling picture

of the future. Leaders have three tasks they perform. Those are creating a vision,

developing a strategy, and leading people.

Leaders have skills. There are three skills; conceptual skills, human skills, and

technical skills. On top of the purpose of a leader, there is leadership style, which is

determined by the approach a leader takes for getting things done. Since the primary role

of a leader is to get the tasks done through people, leaders have to focus on the

productivity of the employees along with maintaining good relationship with them.

Management has a purpose, just as leadership does. To begin, let’s break down

some key characteristics of a manager. This role in a typical company or organization

will reflect a person whose primary focus is on managing a team of people and their

activities. The role can differ by scope, types of roles, and can sometimes even be

focused on efforts outside of true people management, for example project and process

managers. One of the key characteristics of a manager is very basic in the sense that they

are someone who was given their authority by the nature of their role. They ensure work

gets done; focus on day to day tasks, and manage the activities of others. Manager’s

focus on tactical activities and often times have a more directive and controlling

approach. Being tactical is not altogether a negative approach as this is a skill set that is

greatly needed in business especially in the fast paced environments most of us work and

live in. Being able to organize people to accomplish tasks can be a great asset. In many

organizations, managers are often times the previous high performers at the employee

level.

There’re three main differences between leadership and management. To start, the

first would be that as a leader, one would synthesize and in management, one would

analyze. In leadership, the term synthesis means to put together all the issues and solve

them holistically; or from bottom to top. As in management, the term analyze, means to

take the issues and break them into smaller problems and then solve each of them from

top to bottom. The second difference would be that leadership has a long term impact and

management has short term goals. A leader should focus on creating a vision and

motivate the organization towards a goal, which would be the long term impact, rather in

management; they concentrate on perfecting short term goals efficiently. The third being,

in leadership, there is the intention of climbing to the next level, and management is the

process of efficiently executing the plan. Leaders must be inspirational and charismatic

people who lead others to the next level. Managers supervise subordinate staff, get the

tasks completed, measure and report on performance and reward.

A personal example when I was taking the position as a leader, was when I

became an officer of NUHE for the second time. Holding this position of treasurer,

means to look over my peers and guide them to the next level onto becoming a better

person. Every day, I ask myself, “how can we get the students to become more

involved?” it is up to a leader to determine the vision and how to inspire someone

to do something powerful! In high school, I was the Vice President of Student Congress;

I was a leader. Someone who wanted my team to step up to the plate and figure out how

to be the best person they can be. I wanted the rest of congress to be a part of something

that a lot of other students were not able to be a part of. Another example of when I was a

leader, was being part of the longest and most toughest swim there was on the swim

team. I demonstrated the position of a leader because no one on my swim team wanted to

be in the 500 meter race, that is twenty laps back and forth, underwater! No one wanted

to swim for a constant ten to fifteen minutes in the water competing with 5 other people

in order to win for my team! I am a leader! I stood up to the plate and told my coach that

I would swim it so not one else would have too. Another, time where I believe I take the

role of a leader would be when I am in class and the teacher asks you to get into a group

and jot down notes on a specific topic, everyone looks at each other like, “who’s going to

write this time?’. Well I step up to the plate and do the writing without even being asked

or told, when in the long run, I think I learn more this way than just being ‘one’ out in the

crowd. Lastly, I would like to say, I think I perform leadership when I find people

coming to me for help. Obviously, I have something in me and my personality, that

shows I am someone who someone else wants to follow. I tell people to have an open

mind and that one will never know what may happen in the future, and to always strive

for the highest.

In conclusion, there are many differences between leadership and management.

The main ones; to be a leader you synthesize, and a manager analyzes. In leadership there

are long term impacts on things, rather in management short term goals are put into play

and achieved efficiently. Lastly, in leadership you intend on climbing to the next level. In

management you execute the plan efficiently and effectively. Both leadership and

management are big roles to play in an organization or business. In order to have a well

rounded entity, you must have quality leaders and managers in order to get the job done

correctly. Always remember, go out and do your best work possible.

Sample of Work - PowerPoint

Certificates

Award Letters

Pictures in Action

Stafford Dinner E-Board

NUHE E-Board

Receiving Scholarship Award 2011-2012

Receiving Scholarship Award 2012-2013

Selling snacks at Auto Show 2010

Selling hot beverages at Auto Show 2011

Working the NU booth at the Chicago NRA Food Show 2012

Volunteering for Circle K – Snopia

Auto Show 2012