Garuda Indonesia - GIAA - Annual Report 2014

Laporan Tahunan 2014 Annual Report

Elevating Value of Journey

SEKILAS LAPORAN TAHUNAN

ANNUAL REPORT AT A GLANCE

Kami mengucapkan selamat datang pada Laporan Tahunan PT Garuda Indonesia (Persero) Tbk 2014. Melalui Laporan Tahunan ini, Garuda Indonesia menyampaikan serangkaian kinerja dan kontribusi strategis selama 2014. Pencapaian yang diraih sepanjang 2014 merupakan bentuk realisasi dukungan dan kerja keras Garuda Indonesia dalam rangka meningkatkan sektor infrastruktur nasional, terutama dalam industri penerbangan.

Laporan Tahunan ini diharapkan mampu menjadi representasi tanggung jawab Perseroan kepada seluruh pemangku kepentingan yang telah memberikan dukungan, kepercayaan serta dedikasi yang berharga selama ini.

SISTEM NAVIGASILaporan Tahunan ini memiliki sistem navigasi yang mampu memudahkan pembaca dalam menemukan informasi-informasi tertentu. Dimulai dengan Pembukaan dan Daftar Isi, secara keseluruhan konten Laporan Tahunan terbagi atas 3 (tiga) pokok pembahasan, yaitu Profil Perusahaan, Analisis dan Pembahasan Manajemen serta Tata Kelola Perusahaan.

Ketiga bab besar tersebut diperluas lagi menjadi beberapa bab, secara berurutan yaitu Sorotan Kinerja 2014, Profil Perusahaan, Sumber Daya Manusia, Teknologi Informasi, Analisis dan Pembahasan Manajemen, Tata Kelola Perusahaan, dan Tanggung Jawab Sosial Perusahaan. Laporan ditutup dengan lampiran Laporan Keuangan Konsolidasian dan Referensi Silang Otoritas Jasa Keuangan serta Kriteria Annual Report Award 2014.

Welcome to Annual Report of PT Garuda Indonesia (Persero) Tbk 2014. In this Annual Report, Garuda Indonesia presents a series of performance and strategic contribution throughout 2014. The achievements that have been attained during 2014 must be attributed to the support and hard work of Garuda Indonesia to improve the national infrastructure sector, especially in the aviation industry.

This Annual Report is expected to show the accountability of the Company to all stakeholders who have given their valuable support, trust and dedication so far.

NAVIGATION SYSTEMThis Annual Report is completed with a navigation system that facilitates the reader to find specific information. With the Opening and Table of Content at the beginning of the page, the overall content of Annual Report is composed of 3 (three) main discussions, namely Company Profile, Management Discussion and Analysis, and Good Corporate Governance.

These three chapters are further detailed into several chapters, presented in order: 2014 Flashback Performance, Company Profile, Human Capital, Information Technology Management Discussion and Analysis, Good Corporate Governance, and Corporate Social Responsibility. This report is further complemented with Consolidated Financial Statements attached at the end of the book, as well as the Cross Reference of Financial Services Authority and the Annual Report Award 2014 Criteria.

SanggahanLaporan tahunan ini memuat pernyataan kondisi keuangan, hasil operasi, proyeksi, rencana, strategi, kebijakan, serta tujuan Perseroan, yang digolongkan sebagai pernyataan ke depan dalam pelaksanaan Perundang-undangan yang berlaku, kecuali hal-hal yang bersifat historis. Pernyataan-pernyataan tersebut memiliki prospek risiko, ketidakpastian, serta dapat mengakibatkan perkembangan aktual secara material berbeda dari yang dilaporkan.

Pernyataan-pernyataan prospektif dalam laporan tahunan ini dibuat berdasarkan berbagai asumsi mengenai kondisi terkini dan kondisi mendatang Perseroan serta lingkungan bisnis di mana Perseroan menjalankan kegiatan usaha. Perseroan tidak menjamin bahwa dokumen-dokumen yang telah dipastikan keabsahannya akan membawa hasil-hasil tertentu sesuai harapan.

Laporan tahunan ini memuat kata Garuda Indonesia yang didefinisikan sebagai PT Garuda Indonesia (Persero) Tbk yang menjalankan bisnis dalam transportasi udara dan penerbangan. Adakalanya kata Perseroan juga digunakan atas dasar kemudahan untuk menyebut PT Garuda Indonesia (Persero) Tbk secara umum.

DisclaimerThis annual report contains financial condition, operation results, projections, plans, strategies, policy, as well as the Companys objectives, which is classified as forward-looking statements in the implementation of the applicable laws, excluding historical matters. Such forward-looking statements are subject to known and unknown risks (prospective), uncertainties, and other factors that could cause actual results to differ materially from expected results.

Prospective statements in this annual report are prepared based on numerous assumptions concerning current conditions and future events of the Company and the business environment where the Company conducts business. The Company shall have no obligation to guarantee that all the valid document presented will bring specific results as expected.

This annual report contains the word Garuda Indonesia hereinafter referred to PT Garuda Indonesia (Persero) Tbk, as the company that runs business in air transportation and aviation. The word Company is at times used to simply refer to PT Garuda Indonesia (Persero) Tbk in general.

Daftar isiContents

2 The New Icon of Indonesia The New Icon of Indonesia 4 Menuju Maskapai dengan Standar

Layanan Kelas Dunia The Airline with World-Class Services

Aspirations 6 Rute dan Frekuensi yang Tumbuh Pesat Rapidly Growing Flight Routes and

Frequencies 8 Armada Pesawat Berusia Semakin Muda Younger and Revitalized Fleet 10 Tentang Garuda Indonesia About Garuda Indonesia 14 Ikhtisar Keuangan & Operasional Financial & Operations Highlights 17 Ikhtisar Saham Stock Highlights 20 Peristiwa Penting 2012 2012 Event Highlights 40 Penghargaan & Sertifikasi Awards & Certifications 48 Visi, Misi, dan Nilai-nilai Perusahaan Vision, Mission, and Corporate Values 50 Strategi 2012 2012 Strategy 56 Laporan Dewan Komisaris Report from the Board of Commissioners 64 Laporan Direksi Report from the Board of Directors

PembukaOpening1

76 Industri Industry 82 Komersial Commercial 106 Operasional Operations 122 Layanan Services 134 SBU & Entitas Anak SBU & Subsidiaries 158 Tinjauan Keuangan Financial Review

Diskusi & Analisa Manajemen atas Kinerja PerusahaanManagement Discussion & Analysis of the Companys Performance

74

180 Sumber Daya Manusia Human Capital 204 Teknologi Informasi Information Technology 212 Procurement Procurement

Tinjauan Pendukung BisnisBusiness Support Review178

220 Tata Kelola Perusahaan Corporate Governance

Tata Kelola PerusahaanCorporate Governance218

546 Indeks untuk Bapepam-LK No X.K.6 Index for Bapepam-LK Regulation

No X.K.6

356 Tanggung Jawab Sosial Perusahaan Corporate Social Responsibility

Tanggung Jawab Sosial PerusahaanCorporate Social Responsibility

354

372 Laporan Keuangan Konsolidasian Untuk Tahun-Tahun yang Berakhir

31 Desember 2012 dan 2011 dan Laporan Auditor Independen

Consolidated Financial Statements for the Years Ended December 31,

2012 and 2011 and Independent Auditors Report

Laporan Keuangan KonsolidasianConsolidated Financial Statements

370

Data PerusahaanCorporate Data

514 Profil Dewan Komisaris Board of Commissioners Profile518 Profil Direksi Board of Directors Profile 522 Profil Komite-Komite Committees Profile 525 Profil Internal Audit,

Sekretaris Perusahaan, dan Komunikasi Perusahaan Internal Audit, Corporate Secretary

and Corporate Communications Profile 526 Pejabat Senior Key Personnel530 Pejabat Kantor Cabang Key Branch Personnel531 Direktur Utama Entitas Anak Subsidiaries President Director 532 Struktur Organisasi Organizational Structure 534 Perkembangan Armada Fleet History 535 Armada Fleet 536 Alamat Kantor Cabang Branch Office 543 Daftar Istilah Glossary544 Surat Pernyataan Anggota Dewan

Komisaris dan Direksi Tentang Tanggung Jawab Atas Laporan Tahunan 2012 PT Garuda Indonesia (Persero) Tbk.

Statement of the Board of Commissioners and the Board of Directors Regarding Responsibility for the 2012 Annual Report PT Garuda Indonesia (Persero) Tbk.

513

Entitas AnakSubsidiaries

PT Aero Wisata (Aerowisata)

Bidang Usaha: Industri pariwisata dan hospitality, antara lain perhotelan, jasa boga, transportasi darat dan keagenan serta tours & travel.Lines of Business: Tourism and hospitality industry, including hotels, catering, land transportation, agency services and tours & travel.

PT Abacus Distribution Systems Indonesia (Abacus DSI)

Bidang Usaha: Penyedia jasa teknologi informasi meliputi bidang jasa sistem komputerisasi reservasi.Line of Business: Provider of information technology services in computerized reservation systems.

PT Garuda Maintenance Facility Aero Asia (GMFAA)

Bidang Usaha: Jasa perbaikan dan perawatan pesawat terbang termasuk engine dan komponennya.Line of Business: Aircraft maintenance, repair and overhaul including aircraft engines and components.

PT Aero Systems Indonesia (Asyst)

Bidang Usaha: Jasa konsultasi dan rekayasa sistem teknologi informasi serta jasa pemeliharaan bagi perusahaan penerbangan maupun industri lain.Line of Business: Information technology systems consultation, engineering and maintenance services for airlines and other industries.

PT Citilink Indonesia

Bidang Usaha: Jasa angkutan udara niaga berbiaya murah (low cost airline).Line of Business: Low cost commercial airline.

Registered OfficeJl. Kebon Sirih No. 44Jakarta 10110IndonesiaTel. +62 21 231 1355Fax. +62 21 231 1223

Contact/Correspondence AddressCorporate CommunicationsManagement Building Ground FloorGaruda CitySoekarno-Hatta International AirportCengkareng 19120Indonesia Tel. +62 21 2560 1090Fax. +62 21 2560 1068Email: [email protected]

www.garuda-indonesia.com

PT Garuda Indonesia (Persero) Tbk.

Delivering Indonesias Best to the World

Laporan Tahunan 2012 Annual Report

Delivering

Indonesias B

est to the World

Laporan Tahunan 20

12 A

nnual Report

2013 Annual Report

Tema "Delivering Indonesia's Best to the World" mencerminkan kinerja Garuda Indonesia yang memuaskan sepanjang 2012, baik dalam hal finansial dan operasional. Sebagai maskapai penerbangan nasional (flag carrier) - sebagaimana tercantum dalam tagline 'The Airline of Indonesia' pada logo Perseroan, dan calon 'Pemain Global' dalam industri penerbangan global, semua pencapaian Garuda Indonesia dapat mewakili citra terbaik Indonesia di mata dunia.

The theme Delivering Indonesias Best to the World reflects on the excellent performance of Garuda Indonesia in 2012 in terms of financial and operational achievements. As Indonesias flag carrier - emphasized by attaching the tagline The Airline of Indonesia on the Companys logo - and an aspirant Global Player in the worlds airline industry, these achievements by Garuda Indonesia also serve to promote the best image of Indonesia to the world.

Tema "Connecting Diversity" memancarkan keberagaman sumber daya yang dimiliki Garuda Indonesia, baik dalam hal karyawan dengan latar belakang profesi dan unit kerja yang berbeda, sebagai satu tim yang utuh dalam melayani beragam segmen pelanggan, seperti wisatawan, turis, hingga pelancong bisnis domestik dan luar negeri.

The theme Connecting Diversity reflects the diversity of resources at Garuda Indonesia, in terms of employees from different professions and work units, all working as a solid team serving diverse passenger segments ranging from the occasional travellers, tourists, and up to regular domestic and international business travellers.

Dalam perjalanannya, Garuda Indonesia berpegang teguh pada semangat untuk selalu memberikan yang terbaik bagi negara. Pada tahun ini, semangat tersebut terwujud dengan nyata. Garuda Indonesia secara resmi dinobatkan sebagai salah satu maskapai bintang lima di dunia, serta menerima penghargaan awak kabin terbaik. Penghargaan ini membuktikan bahwa Indonesia memiliki daya saing yang tinggi di industri penerbangan internasional.

In its journey, Garuda Indonesia upholds the spirit to always provide the best for the country. This year, Garuda Indonesia is officially acknowledged as one of the Worlds 5-Star Airlines and received the award for the best cabin crew. These accomplishments serve as the proof of Indonesias competitiveness in international airline industry.

Annual Report 2012

DELivERiNG iNDONEsiAs BEsT TO THE WORLD

Annual Report 2013

CONNECTiNG DivERsiTy

Annual Report 2014 ELEvATiNG vALUE OF JOURNEy

Perja

lana

n Te

ma

Them

e Co

ntin

uatio

n

Profil PerusahaanCompany Profile

Laporan ManajemenManagement Report

Analisis dan Pembahasan ManajemenManagement Discussion and Analysis

Sorotan Kinerja 20142014 Performance

2 PT Garuda Indonesia (Persero) Tbk.Laporan Tahunan 2014

Total Destinasi Domestik / Total Domestic Destinations

ONE of the seven 5-star airlines in the world

Total Destinasi Internasional / Total international Destinations

Jumlah Penumpang (orang) / Total Passengers (person)

On-Time Performance (OTP)

57

19

29.139.277

88,8%

SATU dari tujuh maskapai bintang lima di dunia

Tata Kelola PerusahaanGood Corporate Governance


Indeks BAPEPAM-LK No.X.K.6Index of BAPEPAM-LK No.X.K.6

Laporan Keuangan KonsolidasiConsolidated Financial Statement

3PT Garuda Indonesia (Persero) Tbk.2014 Annual Report

2014 HiGHLiGHTs

Frekuensi Penerbangan (tahun) / Flight Frequency (year)

Usia Rata-Rata Armada (tahun) / Average Age of Fleet (year)

Total Armada (unit) / Total Fleets (unit)

169

228.329

4,5






2014 HiGHLiGHTsMarjin EBITDAREBITDAR Margin

Aset / Assets Liabilitas / Liabilities

Pendapatan Usaha / Revenues

Skor GCG / GCG score

Indeks Kepuasan Pelanggan / Customer satisfaction index

13,9%

3,6%

4,6%

17,0%

91,367

84

SANGAT BAIK / vERy GOOD

PUAS /sATisFyiNG






2014 UNTUkGARUDA iNDONEsiA2014 FOR GARUDA iNDONEsiA

Selama bertahun-tahun, Garuda Indonesia senantiasa dipercaya menjadi flag carrier Indonesia. Garuda Indonesia telah mengantarkan jutaan penumpang setiap tahunnya ke beragam destinasi di berbagai belahan dunia.

Melanjutkan perjalanan tahun-tahun sebelumnya, 2014 merupakan tahun keempat dalam rangkaian strategi Quantum Leap 2011-2015 yaitu Service Excellence. Pelayanan yang berkualitas merupakan bentuk komitmen Garuda Indonesia dalam menerbangkan dirinya menjadi salah satu maskapai penerbangan terbaik di dunia dari segi pelayanan, keselamatan dan kenyamanan.

Tahun ini, Garuda Indonesia dinobatkan sebagai "The World's Best Cabin Crew 2014" dan salah satu dari tujuh maskapai bintang lima (5-Star Airline) di dunia oleh Skytrax. Pencapaian revolusioner ini tidak hanya membawa kebanggaan bagi Garuda Indonesia, tetapi juga untuk Indonesia.

Garuda Indonesia merupakan wajah reputasi industri penerbangan Indonesia di mata dunia. Oleh sebab itu, Garuda Indonesia menerapkan langkah-langkah strategis selama 2014 dengan melakukan penambahan kapasitas armada baru guna mempertahankan kapabilitasnya sebagai maskapai penerbangan terbaik di Indonesia.

Over the years, Garuda Indonesia is continuously trusted to become the flag carrier of Indonesia. Garuda

Indonesia has flown with million of passengers every

year to various destinations across the globe.

Continuing the journey in the past years, 2014 is the fourth year to present the strategy of 2011-2015 Quantum Leap namely Service Excellence. Quality service is the commitment of Garuda Indonesia to take off to become one of the best airlines in the

world in terms of service, safety, and convenience.

This year, Garuda Indonesia is awarded The Worlds Best Cabin Crew 2014 and one of seven 5-Star Airlines in the world by Skytrax. This revolutionary achievement is not only a pride for Garuda Indonesia, but also for Indonesia.

Garuda Indonesia is a representation of Indonesian aviation industry in the global stage. Therefore, Garuda Indonesia implemented strategic measures during 2014 by increasing the capacity of new fleet to

maintain its capability as the best airline in Indonesia.

DAFTAR isi TABLE OF CONTENTs

kiLAs kiNERJAPERFORMANCE HiGHLiGHTs

PROFiL PERUsAHAANCOMPANy PROFiLE

12 Ikhtisar Keuangan Financial Highlights

14 Grafik Ikhtisar Kinerja Keuangan

Financial Highlights Graphic15 Ikhtisar Obligasi Bond Highlights16 Ikhtisar Saham Share Highlights

19 Aksi Korporasi Corporate Action21 Informasi Pemegang Saham Shareholders Information24 Peristiwa Penting 2014 2014 Event Highlights

28 Destinasi Baru New Destination30 Testimoni Testimonials32 Penghargaan dan Sertifikasi

Awards and Certifications

44 Identitas Perusahaan Corporate Identity46 Visi, Misi dan Kerangka Nilai Vision, Mission and Core Values50 Perjalanan Garuda Indonesia Journey of Garuda Indonesia58 Pilar-Pilar Bersejarah Garuda

Indonesia Historical Pillars of Garuda Indonesia

60 Bidang Usaha Line of Business62 Struktur Organisasi Organization Structure

66 Laporan Dewan Komisaris Board of Commissioners Report75 Profil Dewan Komisaris

Board of Commissioners Profile

78 Laporan Direksi Board of Directors Report90 Profil Direksi

Board of Directors Profile

sOROTAN kiNERJA 20142014 PERFORMANCE HiGHLiGHT 11

43

293

219

483

ANALisis DAN PEMBAHAsAN MANAJEMENMANAGEMENT DisCUssiON AND ANALysis


TATA kELOLA PERUsAHAANGOOD CORPORATE GOvERNANCE

TANGGUNG JAWAB sOsiAL PERUsAHAANCORPORATE sOCiAL REsPONsiBiLiTy

96 Surat Pernyataan Anggota Dewan Komisaris dan Direksi Tentang Tanggung Jawab atas Laporan Tahunan 2014 PT Garuda Indonesia (Persero) Tbk

Statement of Members of Board of Commissioners and Board of Directors on the Responsibility for the 2014 Annual Report of PT Garuda Indonesia (Persero) Tbk

98 Pejabat Senior Senior Management101 Direktur Utama Entitas Anak Subsidiaries President Director102 Produk dan Jasa Products and Services104 Perkembangan Armada Fleet Development106 Profil Armada

Fleet Profiles

108 Sumber Daya Manusia Human Capital

136 Teknologi Informasi Information Technology142 Pengadaan Procurement

146 Strategi Jaringan Penerbangan 2014 2014 Flight Network Strategy148 Strategi 2014 dan Rencana 2015 2014 Strategies and 2015 Plans156 Entitas Anak Subsidiaries195 Entitas Asosiasi Associate Entities196 Program Kemitraan Partnership Program197 Lembaga Profesi Penunjang

Perusahaan Professional Institutions Supporting

Company198 Struktur Grup Perusahaan Company Group Structure200 Rute Penerbangan Domestik Domestic Flight Route202 Rute Penerbangan Internasional International Flight Route204 Alamat Kantor Cabang Branch Office Address

295 Aspek Pokok Praktik GCG Main Aspects of GCG Practices296 Kerangka Penerapan GCG GCG Implementation Framework297 Tahapan Good Corporate Governance Stages of Good Corporate Governance

220 Meninjau Kondisi Perekonomian Global Reviewing Global Economic Condition221 Meninjau Kondisi Perekonomian Nasional Reviewing National Economic Condition223 Kinerja Industri Penerbangan Nasional pada 2014 Industrial Performance of National Aviation Industry In 2014225 Pasar Bisnis Penumpang Passenger Market227 Pasar Bisnis Kargo Udara Air Cargo Market228 Tinjauan Operasi Per Segmen Usaha Operational Overview Per Business Segment233 Komersial Commercial238 Pelayanan Service250 Operasional Operational257 Analisis Kinerja Keuangan Komprehensif Analysis on Comprehensive Financial Performance269 Kemampuan Membayar Utang Solvency269 Kolektabilitas Piutang Receivables Collectibility270 Restrukturisasi Utang Debt Restrucutring270 Fasilitas Utang Selama 2014 Loan Facility During 2014270 Struktur Modal dan Kebijakan Manajemen atas Strukur

Modal Capital Structure And Management Policy on Capital

Structure271 Ikatan Material untuk Investasi Barang Modal Material Ties for Capital Goods Investment271 Investasi Barang Modal yang Direalisasikan pada 2014 Capital Goods Investment Realized In 2014

271 Penggunaan Belanja Modal Use of Capital Expenditure272 Perbandingan Proyeksi dan Realisasi 2014 Comparison Between Projection and Realization in 2014

276 Informasi dan Fakta Material Setelah Tanggal Laporan Akuntan

Information and Material Fact After the Reporting Period

ANALisis DAN PEMBAHAsAN MANAJEMENMANAGEMENT DisCUssiON AND ANALysis

TATA kELOLA PERUsAHAANGOOD CORPORATE GOvERNANCE

277 Informasi Keuangan yang Mengandung Kejadian Bersifat Luar Biasa

Financial Information That Has Extraordinary Event

277 Kebijakan Dividen Dividend Policy277 Program Kompensasi Manajemen dan karyawan Berbasis

Saham (MESOP) Management and Employee Stock Option Program (MESOP)278 Realisasi Penggunaan Dana Hasil Penawaran Umum

Use of Proceeds from Public Offering279 Penggunaan Dana Hasil Penawaran Umum Terbatas (Right

Issue) Use Of Proceeds From Limited Public Offering (Right Issue)

280 Pendanaan Penambahan Armada Financing For Addition Of Fleet281 Asuransi Berdasarkan Peraturan Menteri Perhubungan No.

77 Tahun 2011 Insurance Based On The Regulation of The Ministry of

Transportation No. 77 Year 2011282 Manajemen Keuangan Cash Management282 Manajemen Risiko Keuangan Financial Risk Management283 Risiko Utama yang Dihadapi dan Mitigasi Risiko pada 2014 Key Risks and Risk Mitigation in 2014286 Informasi Material Mengenai Investasi, Ekspansi, Divestasi,

Penggabungan Usaha, Akuisisi Material Information On Investment, Divestment, Business

Merger And Acquisition286 Informasi Transaksi Material yang Mengandung Benturan

Kepentingan dan / atau Transaksi dengan Pihak Afiliasi

Information on Material Transaction That Has Conflict of

Interests and/or Transaction With Affiliate Parties

286 Pengaruh Perubahan Peraturan Perundang -Undangan yang Memberikan Dampak Signifikan

Impact Of Changes In The Regulations That Have Significant

Impact on The Company286 Pengaruh Perubahan Kebijakan Akuntansi Impact Of Changes In The Accounting Policy287 Kasus Litigasi Litigation287 Aspek Pemasaran Marketing Aspect288 Pangsa Pasar Market Share290 Prospek Usaha Business Outlook

299 Kebijakan dan Komitmen GCG Policy And Commitment of GCG299 Penerapan Asas GCG The Implementation of Good Corporate Governance303 Proses Penilaian Kinerja Direksi dan Dewan Komisaris Assessment Process of the Performance of the Board of

Directors and Commissioners

303 Key Performance Indicator (KPI) Key performance Indicators (KPI)305 Hasil Penilaian GCG lainnya

Other Results of GCG Assessment306 Tingkat Kesehatan Perseroan Health Index of the Company

307 Struktur Tata Kelola Perusahaan Corporate Governance Structure307 Pemegang Saham Shareholders309 Rapat Umum Pemegang Saham (RUPS) General Meeting of Shareholders (GMS)312 Penerbitan Publikasi Informasi RUPS Publishing of GMS Information Publication314 Pelaksanaan RUPS The Implementation of GMS 325 Pelaksanaan RUPS Luar Biasa Implementation of EGM332 Pemegang Saham Non-Pengendali Non-Controlling Shareholder333 Dewan Komisaris Board of Commissioners350 Komisaris Independen Independent Commissioner357 Direksi Board of Directors383 Komite Pengembangan Usaha dan Pemantauan Risiko Business Development and Risk Monitoring Committee387 Komite Audit Audit Committee404 Komite Nominasi dan Remunerasi Nomination and Remuneration Committee405 Sekretaris Perusahaan Corporate Secretary417 Risiko Usaha Business Risk422 Manajemen Risiko Risk Management

431 Audit Internal Internal Audit438 Sistem Pengendalian Intern (SPI) Internal System Control440 Akuntan Publik Public Accountant441 Biro Administrasi Efek Share Registrar Bureau442 Informasi Mengenai Sanksi Administratif Information about the Administrative Sanctions442 Corporate Communication Corporate Communication443 Akses Informasi dan Data Perusahaan Access to Information and Data Company451 Investor Relations (IR) Investor Relations (IR)451 Akses Informasi dan Komunikasi Internal Information Access and Internal Communication453 Akses Informasi dan Komunikasi Eksternal Information Access and External Communications455 Informasi Publikasi Publication Information460 Kebijakan Pelaksanaan GCG di Garuda Indonesia GCG Policies in Garuda Indonesia470 Penerapan Anti Pencucian Uang (APU) dan Pencegahan

Pendanaan Teroris (PPT) Application of Anti-Money Laundering (APU) and Combating

the Financing of Terrorism (PPT)472 Whistleblowing System Whistleblowing System476 Realisasi Program GCG 2014 Realization of GCG 2014 Program

476 Rencana GCG pada 2015 2015 GCG Plan477 Praktik Bad Corporate Governance Bad Corporate Governance Practice478 Indeks Kepuasan Pelanggan Customer Satisfaction Index

TANGGUNG JAWAB sOsiAL PERUsAHAANCORPORATE sOCiAL REsPONsiBiLiTy

LAPORAN kEUANGAN TAHUNANAnnual Financial statements

REFERENsi isi LAPORAN TAHUNAN DENGAN PERATURAN OTORiTAs JAsA kEUANGAN (OJk)Annual Report Contents Reference To The Financial services Authority Regulation

484 Dasar Hukum Kebijakan

Legal Basis of Policy491 Garuda Indonesia Peduli Lingkungan Garuda Indonesia Care About Environment

494 Garuda Indonesia Peduli Pembinaan Masyarakat Garuda Indonesias Care About Community Development

sOROTAN kiNERJAPERFORMANCE HiGHLiGHTs

01Pada 2014, Garuda Indonesia meraih predikat sebagai awak kabin terbaik di dunia dari Skytrax.

in 2014, Garuda indonesia achieved The Worlds

best Cabin Crew award from skytrax.

PT Garuda Indonesia (Persero) Tbk.Laporan Tahunan 2014





12

ikhtisar keuanganFinancial Highlights

Uraian 2014 2013*) 2012*) Description

Jumlah Pendapatan Usaha 3.933.530.272 3.759.450.237 3.508.077.977 Operating Revenues

Jumlah Beban usaha 4.332.843.278 3.696.508.172 3.334.588.104 Operating Expenses

Laba (Rugi) Usaha (399.313.006) 62.942.065 173,489,875 Income (Loss) from Operations

Jumlah (Beban) di Luar Usaha (61.224.983) (49.288.352) (17.927.916) Total Non Operating (Expenses) - Net

Laba (Rugi) Sebelum Pajak (460.537.989) 13.653.713 155.561.959 Income (Loss) Before Tax

Manfaat (Beban) Pajak 88.563.047 (70.707) (39.832.304) Tax Benefit (Expenses)

Laba (Rugi) Bersih Tahun Berjalan (371.974.942) 13.583.006 115.729.655 Net Income (Loss)

Laba (Rugi) Komprehensif Lain 38.002.244 (17.504.926) 62.134.809Other Comprehensive Net Income

(Loss)

Jumlah Laba (Rugi) Komprehensif (333.972.698) (3.921.920) 177.864.464 Total Comprehensive Income (Loss)

Laba (Rugi) yang dapat diatribusikan kepada:

Net Income (loss) Attributable to:

Pemilik Entitas Induk (373.041.305) 10.786.159 111.399.028 Owners of the Parent Company

Kepentingan Non-Pengendali 1.066.363 2.796.847 4.330.627 Non Controlling Interest

Laba (Rugi) Komprehensif yang dapat diatribusikan kepada:

Total Comprehensive Income (Loss) Attributable to:

Pemilik Entitas Induk (329.576.750) (944.387) 142.539.155 Owners of the Parent Company

Kepentingan Non-Pengendali (4.395.948) (2.977.533) 35.325.309 Non Controlling Interest

Laba (Rugi) Bersih per Saham (0,01492) 0,00048 0,00492 Earnings per Share

Jumlah Aset Lancar 810.514.943 836.522.314 657.862.675 Total Current Assets

Jumlah Aset Tidak Lancar 2.290.301.035 2.156.190.892 1.902.417.658 Total Non Current Assets

Jumlah Aset 3.100.815.978 2.992.713.206 2.560.280.333 Total Assets

Jumlah Liabilitas Jangka Pendek 1.219.365.356 999.099.449 764.031.876 Total Current Liabilities

Jumlah Liabilitas Jangka Panjang 964.738.102 867.833.693 667.383.951 Total Non Current Liabilities

Utang Bank dan Lembaga Keuangan 75.312.110 45.222.668 5.651.251Loan from Bank and Financial

Institution

PT GARUDA INDONESIA (PERSERO) TBK & ENTITAS ANAKPT Garuda indonesia (Persero) Tbk & subsidiaries

(Dalam UsD penuh kecuali dinyatakan lain)

(in full amount of UsD, except stated otherwise)

Pada 10 Desember 2014, Perusahaan melakukan transaksi akuisisi atas saham GA yang dimiliki oleh PT Angkasa Pura I (selanjutnya disebut Transaksi).

Transaksi tersebut merupakan bisnis kombinasi atas common control di mana Grup dan GA merupakan badan usaha milik negara. Laporan Keuangan Konsolidasian untuk tahun 2013 dan pada tanggal 1 Januari 2013/31 Desember 2012 telah digabung dan disajikan kembali untuk mencerminkan akuisisi tersebut seolah-olah entitas anak di atas telah dikonsolidasi oleh Perseroan sejak 1 Januari 2013/31 Desember 2012. Untuk tujuan penyajian, ekuitas entitas anak milik non-pengendali untuk tahun yang berakhir 31 Desember 2013 dan 1 Januari 2013/31 Desember 2012 disajikan sebagai akun kepentingan non pengendali dalam laporan posisi keuangan konsolidasian.

On December 10, 2014, the Company acquired additional shares of GA owned by PT Agkasa Pura I (referred to as the Transaction).

The Transaction constituted a business combination of common control entities as the Group and GA are both state-owned enterprises. The consolidated financial statements as of and for the years ended December 31, 2013 and January 1, 2013/December 31, 2012 have been restated to account for the transaction using the pooling-of-interest method to present as if the new subsidiary was combined from the period in which the merging entities were placed under common control. For presentation purposes, the related equity of the new subsidiary as of December 31, 2013 and January 1, 2013/December 31, 2012 are presented in the consolidated statement of financial position as equity of non controlling entities.

PT Garuda Indonesia (Persero) Tbk.2014 Annual Report





13

Uraian 2014 2013*) 2012*) Description

Liabilitas Sewa Pembiayaan 118.898.357 191.750.944 206.352.598 Lease Liabilities

Pinjaman Jangka Panjang 815.644.530 607.115.706 403.998.163 Long-Term Loans

Jumlah Liabilitas 2.184.103.458 1.866.933.142 1.431.415.827 Total Liabilities

Modal Saham (lembar saham) 30.000.000.000 30.000.000.000 30.000.000.000Authorized Capital Stock

(Number of Shares)Modal Sebelum Ditempatkan (lembar saham)

7.359.004.000 7.359.004.000 7.359.004.000Capital Not Subscribed

(Number of Shares)

Modal Ditempatkan dan Disetor 1.309.433.569 1.146.031.889 1.146.031.889 Issued and Paid-up Capital

Tambahan Modal Disetor (33.948.489) 4.548.037 4.548.037 Additional Paid-in Capital

Pendapatan Komprehensif Lainnya (120.487.161) (163.951.715) (149.937.390) Other Comprehensive Income

Opsi Saham 2.770.970 2.770.970 1.148.451 Stock Option

Saldo Laba (Defisit) (253.830.286) (119.211.018) 106.926.120 Retained Earnings (Deficit)

Kepentingan Non-Pengendali 12.773.917 17.169.865 20.147.399 Non Controlling Interest

Jumlah Ekuitas 916.712.520 1.125.780.064 1.128.864.506 Total Equity

Jumlah Liabilitas dan Ekuitas 3.100.815.978 2.992.713.206 2.560.280.333 Total Liabilities and Equity

Jumlah Investasi 145.143.283 203.611.301 207.816.002 Total Investments

Jumlah Investasi pada Entitas Asosiasi 545.647 972.087 1.179.564 Total Investment in Other Entities

Modal Kerja Bersih (408.850.413) (162.577.135) (106.169.201) Net Working Capital

Kas Bersih Diperoleh dari (Digunakan untuk) Aktivitas Operasi

(54.152.784) 150.275.052 376.603.998Net Cash Provided form (used in)

Operating ActivitiesKas Bersih Digunakan untuk Aktivitas Investasi

(255.779.988) (395.731.628) (541.941.752) Net Cash Use in Investing Activities

Kas Bersih Diperoleh dari Aktivitas Pendanaan

252.919.439 432.274.933 77.933.940Net Cash Provided from Financing

Activities

Rasio / Ratios

Marjin EBITDA ** (5,6%) 5,8% 8,7% EBITDA Margin **

Marjin Laba Usaha (10,2%) 1,7% 4,9% Operating Income Margin

Marjin Laba Bersih (9,5%) 0,4% 3,3% Net Income Margin

Tingkat Pengembalian Aset (12,0%) 0,5% 4,5% Return on Assets

Tingkat Pengembalian Ekuitas (40,6%) 1,2% 10,3% Return on Equity

Rasio Lancar 66,5% 83,7% 86,1% Current Ratio

Rasio Liabilitas terhadap Ekuitas 238,3% 165,8% 126,8% Liabilities to Equity Ratio

Rasio Liabilitas terhadap Jumlah Aset 70,4% 62,4% 55,9% Liabilities to Total Assets Ratio

Liabilitas Terbeban Bunga/Ekuitas 119,4% 85,4% 54,1% Interest Bearing Liabilities/Equity

Informasi Terkait Pendapatan Penumpang / Information related to Passenger Revenue

Jumlah Penumpang (ribu) 29.139,2 24.965,2 20.415,3 Number of Passengers (thousand)

Penumpang Kilometer Diangkut (dalam juta)

35.997,2 31.950,0 27.342,1 Revenue Passenger Kilometer (million)

Tempat Duduk Kilometer Tersedia (dalam juta)

50.154,9 43.133,0 36.013,8 Available Seat Kilometer (million)

Tingkat Isian Penumpang (%) 71,8 74,1 75,9 Passenger Load Factor (%)

Informasi Terkait Pendapatan Kargo / Information related to Cargo Revenue

Kargo (juta kilogram) 403,9 345,9 280,3 Cargo Carried (million kilogram)

* Disajikan kembali

** Marjin EBiTDA dihitung dengan menjumlahkan Laba (Rugi) Usaha dan Beban Penyusutan,

dibagi Pendapatan Usaha

* As restated

** EBiTDA Margin is calculated from the sum of Operating income (Loss) and Depreciation

Expenses, divided by Operating income

ikhtisar keuanganFinancial Highlights






14

Pendapatan Usaha / RevenuesDalam juta UsD / in million UsD

Laba Bersih Tahun Berjalan / Net incomeDalam juta UsD / in million UsD

Liabilitas / LiabilitiesDalam juta UsD / in million UsD

Ekuitas / EquityDalam juta UsD / in million UsD

Total Aset / Total AssetsDalam juta UsD / in million UsD

2014

2014

2014

2014

2014

2013

2013

2013

2013

2013

2012

2012

2012

2012

2012

Grafik ikhtisar keuanganFinancial Highlights Graphic

3.933,5

(372,0)

2.184,1

916,7

3.100,8

3.759,4

13,6

1.866,9

1.125,8

2.992,7

3.508,1

115,7

1.431,4

1.128,8

2.560,2






15

ikhtisar ObligasiBond Highlights

Keterangan / Description Peringkat / RatingTanggal

Pencatatan / Date of Listing

Jumlah (IDR) / Total (IDR)

Bunga/Jangka Waktu /

Interest Rate/Period

Obligasi Berkelanjutan I Garuda Indonesia Tahap I Tahun 2013 / Continuous Bond I Garuda Indonesia Phase I Year 2013

A (idn) PT Fitch Ratings Indonesia

8 Juli 2013 / July 8, 2013

2.000.000.000.000 9.25% p.a/5 tahun / 9,25% p.a/5 yearsA- (idn) PT Fitch Ratings Indonesia

8 April 2014 / April 8, 2014

Keterangan / Description Tanggal Pembayaran / Payment Date Jumlah / Total (IDR) Keterangan / Remarks

Pembayaran Bunga ke-1 5 Oktober 2013 /October 5, 2013 46.250.000.000 1st Coupon Payment

Pembayaran Bunga ke-2 5 Januari 2014 / January 5, 2014 46.250.000.000 2nd Coupon Payment

Pembayaran Bunga ke-3 5 April 2014 / April 5, 2014 46.250.000.000 3rd Coupon Payment

Pembayaran Bunga ke-4 5 Juli 2014 / July 5, 2014 46.250.000.000 4th Coupon Payment

Pembayaran Bunga ke-5 5 Oktober 2014 /October 5, 2014 46.250.000.000 5th Coupon Payment

kRONOLOGi PENCATATAN OBLiGAsiBond Listing Chronology

PEMBAyARAN BUNGA OBLiGAsi BERkELANJUTAN i GARUDA iNDONEsiA TAHAP i TAHUN 2013 HiNGGA 31 DEsEMBER 2014Coupon Payment of Garuda indonesia Phase i year 2013 until December 31, 2014






16

Periode / Period 2014

Pembukaan / Opening

Tertinggi / Highest

Terendah / Lowest

Penutupan / Closing

Volume Transaksi (Saham) /

Transaction Volume (Share)

Januari / January 496 501 476 479 165.945.111

Februari / February 480 483 473 476 119.340.971

Maret / March 476 496 456 493 107.562.175

April / April 493 493 456 461 69.227.689

Mei / May 460 464 438 438 46.829.900

Juni / June 438 445 413 422 34.829.900

Juli / July 423 450 421 437 50.361.200

Agustus / August 437 438 418 433 45.928.900

September / September 430 437 415 415 61.002.000

Oktober / October 416 540 413 530 186.583.200

November / November 525 530 452 490 75.449.400

Desember / December 490 625 490 555 433.707.400

Q1 Q2 Q3 Q4

2014 2013 2014 2013 2014 2013 2014 2013

Pembukaan / Opening 496 660 493 660 423 520 416 500

Tertinggi / Highest 501 690 493 660 450 530 625 510

Terendah / Lowest 456 610 413 465 415 460 413 470

Penutupan / Closing 493 650 422 520 415 500 555 500

Volume Transaksi (Jutaan Saham) / Transaction Volume (Million Share)

393 1.476 151 1.016 157 419 696 306

Total Saham (Jutaan Saham) / Total Shares (Million Share)

22.640 22.640 25.689 22.640 25.689 22.640 25.689 22.640

Jumlah Saham Beredar (Jutaan Saham) / Total Outstanding Share(Million Share)

6.987 6.987 10.216 6.987 10.216 6.987 10.216 6.987

Kapitalisasi Pasar (Jutaan Rupiah) / Market Capitalization (Million Rupiah)

11.162.011 14.716.647 10.916.687 11.773.318 10.735.605 11.320.498 14.357.254 11.320.498

HARGA DAN VOLUME SAHAM PER BULAN Price and volume of share Per Month

HARGA DAN VOLUME SAHAM PER TRIwULAN Price and volume of share Per Quarter dalam rupiah, kecuali dinyatakan berbeda / in rupiah, unless otherwise stated

ikhtisar sahamshare Highlights






17

2014 2013 2012

Harga Tertinggi / Highest Price 625 690 780

Harga Terendah / Lowest Price 413 465 465

Harga Penutupan / Closing Price 555 500 660

Volume Transaksi (jutaan saham) / Transaction Volume (million share)

1.397 3.217 5.880

Total Saham (jutaan saham) / Total Share (million share) 25.689 22.640 22.640

Nilai Transaksi (juta rupiah) / Transaction Value (IDR million) 2.900 7.802 15.478

Rata-rata Frekuensi Transaksi Harian (Kali) / Average Frequency of Daily Transaction (Times)

432 580 479

Laba Per Saham (USD) / Earning Per Share (USD) (0,01492) 0,00048 0,00492

Nilai Buku per Saham (USD) / Book Value per Share (USD) 0,03615 0,04896 0,04897

KINERJA SAHAM share Performance dalam rupiah, kecuali dinyatakan berbeda / in rupiah, unless otherwise stated

IKHTISAR SAHAM 2014share Highlights 2014

Jan '14

80

70

60

50

40

30

20

10

0

80

70

60

50

40

30

20

10

0

volume (dalam juta) / volume (in million)Price

Feb '14 Mar '14 Apr '14 Mei '14 Jun '14 Jul '14 Agt '14 Sep '14 Okt '14 Nov '14 Des '14

volume

Harga saham GARUDA iNDONEsiAGARUDA iNDONEsiA share Price

ikhtisar sahamshare Highlights






18

Aksi Korporasi Tanggal / Date Corporate Action

Pengajuan / Pendaftaran Filling / Registration

Pendaftaran ke BEI dan KSEI18 November 2010 / November 18, 2010

Registration to IDX and KSEI

Mini Expose BEI26 November 2010 / November 26, 2010

Mini Expose IDX

BAPEPAM-LK Pengajuan Pernyataan Pendaftaran ke-16 Desember 2010 / December 6, 2010

BAPEPAM-LK 1st Filling of Registration Statement

BAPEPAM-LK Pengajuan Pernyataan Pendaftaran ke-227 Desember 2010 / December 27, 2010

BAPEPAM-LK 2nd Filling of Registration Statement

BAPEPAM-LK - Surat Pre-Efektif10 Januari 2011/ January

10, 2011BAPEPAM-LK - Pre-effective Letter

BAPEPAM-LK - Surat Pernyataan Efektif31 Januari 2011/ January

31, 2011BAPEPAM-LK - Effective Statement Letter

Pemasaran Marketing

Paparan Publik - Jakarta12 Januari 2011 / January

12, 2011Public Expose - Jakarta

Domestic Roadshow15 Januari 2011/ January

15, 2011Domestic Roadshow

International Roadshow / Book Building13-21 Januari 2011 / January 13-21, 2011

International Roadshow / Book Building

Penetapan Harga (24 Jan US Time)25 Januari 2011 / January

25, 2011Final Pricing (Jan 24 US Time)

Penjatahan dan Pembayaran Allotment and Payment

Retail Offer2,4,8 Februari 2011/ February 2,4,8, 2011

Retail Offer

Penjatahan9 Februari 2011/ February 9, 2011

Allotment

Distribusi dan Pengembalian10 Februari 2011/ February 10, 2011

Distribution and Refund

Pencatatan di Bursa Efek Indonesia11 Februari 2011/ February 11, 2011

Listing in Indonesia Stock Exchange

Keterangan:1. Pada 2014, tidak terjadi pemecahan saham (stock split),

penggabungan saham (reverse stock), dividen saham, saham bonus, dan penurunan nilai nominal saham dalam tiga tahun terakhir.

2. Tidak terjadi penghentian sementara perdagangan saham Perseroan selama 2014.

KRONOLOGI PENCATATAN SAHAM share Listing Chronology

Notes:1. In 2014, there was no stock split, reverse stock, share

dividend, bonus share, and a decrease in nominal share value in the past three years.

2. There was no temporary halt of share trade of the Company during 2014.






19

Aksi korporasiCorporate Action

Pada 2014, Perseroan melakukan aksi korporasi sebagai berikut:1. Rights Issue Pada 21 Maret 2014, Perseroan mendapatkan surat

pernyataan efektif dari Otoritas Jasa Keuangan (OJK) melalui surat No. S-171/D.04/2014 sehubungan dengan Penawaran Umum Terbatas Perseroan atas 3.227.930.663 lembar saham kepada pemegang saham melalui Rights Issue. Setiap pemegang 701.409 saham lama yang namanya tercatat di daftar pemegang saham Perseroan pada 4 April 2014 pukul 16.00 berhak atas 100.000 saham dengan harga Rp460 per lembar.

Berdasarkan Rapat Umum Pemegang Saham Luar Biasa (RUPSLB) pada 24 Maret 2014, pemegang saham setuju untuk menerbitkan 3.227.930.663 saham seri B atau 12,48% dari total saham diterbitkan dan dimandatkan kepada Dewan Komisaris untuk menetapkan realisasi perubahan modal sehubungan dengan penerbitan saham. Total saham sesudah penerbitan saham adalah sebanyak 25.868.926.633. Perseroan menawarkan saham Seri B pada saat penerbitan saham dengan maksimum dana diterima sebanyak Rp1.484.848.091.180 dengan harga jual Rp460 per lembar saham. Pada 8 April 2014, seluruh tambahan saham telah dicatatkan di Bursa Efek Indonesia.

2. Rencana Strategic Investor bagi PT Citilink Indonesia Pada September 2013, PT Garuda Indonesia (Persero)

Tbk (Garuda Indonesia) melakukan proses pencarian investor strategis bagi anak perusahaannya, yaitu PT Citilink Indonesia (Citilink), yang bertujuan untuk meningkatkan ekuitas bagi Citilink (Proses). Proses ini dilakukan bersama-sama antara Garuda Indonesia dan Citilink.

Seiring berjalannya proses tersebut, Citilink secara konsisten menunjukkan kinerja yang lebih baik. Citilink telah mencapai 9,7% pangsa pasar penjualan penerbangan domestik segmen biaya rendah (low cost) pada Desember 2012 hingga 16% pada Juni 2014.

In 2014, the Company performed the following corporate actions:1. Rights Issue On March 21, 2014, the Company obtained the Notice

of Effectivity from Financial Services Authority/Otoritas

Jasa Keuangan (also known as OJK) in its Letter No. S-171/D.04/2014 regarding the limited public offering of

the Companys 3,227,930,663 shares to the shareholder through Rights Issue. Each holder of 701,409 old shares whose names are recorded in the Companys register of shareholder on April 4, 2014 is entitled to 100,000 rights with exercise price of Rp 460 per share.

Based on Extraordinary Shareholder Meeting (EGM) dated March 24, 2014, the shareholder agreed to issue 3,227,930,633 Series B shares or 12.48% from total issued shares and mandated to Board of Commissioners to define the realization of changes in capital stock in

relation with rights issue. The total issued shares after rights issue are 25,868,926,633 shares. The Company offered B Series shares on that rights issue with

maximum fund received of Rp1,484,848,091,180 at sale price of Rp460 per share. On April 8, 2014, all additional shares have been listed on Indonesia Stock Exchange.

2. Strategic Plan of Investors for PT Citilink Indonesia In September 2013, PT Garuda Indonesia (Persero) Tbk

(Garuda Indonesia) was seeking for strategic investors for its subsidiary, namely PT Citilink Indonesia (Citilink) to increase the equity for Citilink (Process). This process was conducted between Garuda Indonesia and Citilink.

In line with the process, Citilink has consistently showed better performance. Citilink has reached 9.7% market share of domestic flight sale for low cost segment in

December 2012 up to 16% in June 2014.






20

Berdasarkan kondisi kinerja Citilink tersebut dan juga diskusi dengan calon investor, maka demi kepentingan terbaik bagi Citilink dan Garuda Indonesia, proses ini tidak dilanjutkan dahulu. Sebagai salah satu strategi bisnis yang paling menjanjikan, Garuda Indonesia terus melakukan evaluasi dalam menentukan kebijakan strategis untuk Citilink.

3. Peningkatan Saham PT Gapura Angkasa Pada 30 Juni 2014, Perseroan dan PT Angkasa Pura

I (Persero) menyepakati pembelian dan penjualan 456.960 saham PT Gapura Angkasa milik PT Angkasa Pura I (Persero) yang merupakan 21,25% dari seluruh saham yang telah ditempatkan dan disetor penuh dalam Gapura. Harga pembelian saham PT Gapura Angkasa milik PT Angkasa Pura I (Persero) tersebut adalah sebesar IDR229.779 per saham sehingga total harga pembelian saham yang dijual adalah sebesar IDR105.000.000.000.

Selanjutnya pada 10 Desember 2014, Perseroan telah menyelesaikan pembelian saham PT Gapura Angkasa tersebut sehingga total saham PT Gapura Angkasa yang dimiliki Perseroan adalah sebanyak 1.263.360 saham yang merupakan 58,8% dari seluruh saham yang ditempatkan dalam PT Gapura Angkasa.

Pembelian saham PT Gapura Angkasa ini dilakukan dalam rangka meningkatkan standar layanan kepada penumpang Perseroan karena kegiatan maupun fungsi yang dijalankan oleh PT Gapura Angkasa sangat berdampak signifikan terhadap kinerja dan layanan yang

diberikan kepada pengguna jasa Garuda Indonesia.

Regarding the condition of Citilinks performance and discussion with prospective investors, for the best interest of Citilink and Garuda Indonesia, this process is not continued. As one of the most promising business strategies, Garuda Indonesia continues to conduct evaluation in determining strategic policies for Citilink.

3. Increase in Number of Shares of PT Gapura Angkasa On June 30, 2014, the Company and PT Angkasa Pura

I (Persero) approved the purchase and sale of 456,960 shares of PT Gapura Angkasa owned by PT Angkasa Pura I (Persero), representing 21.25% of all shares that had been fully paid-up in Gapura. The purchase of share of PT Gapura Angkasa owned by PT Angkasa Pura I (Persero) amounted to IDR229,779 per share, thus the price for sold share was IDR105,000,000,000.

Furthermore, on December 10, 2014, the Company has completed share purchase of PT Gapura Angkasa. Thus total shares of PT Gapura Angkasa owned by the Company amounted to 1,263,360 shares which represented 58.8% of all shares deposited in PT Gapura Angkasa.

The purchase of share of PT Gapura Angkasa was conducted to improve the service standard to passenger of the Company, as the activity or function implemented by PT Gapura Angkasa has significant impact on the

performance and service rendered to service user of Garuda Indonesia.

Aksi korporasiCorporate Action






21

informasi Pemegang saham shareholders information

Negara Republik Indonesia /

Government of the Republic of Indonesia

Credit Suisse AG Singapore TR AC CL

PT Trans Airways

Masyarakat dengan

kepemilikan di bawah 2% /

Public with Ownership less

than 2%

25,9% 60,5%

13,6%

Komposisi Pemegang Saham per 31 Desember 2014

Kepemilikan / OwnershipJumlah Saham / Total Shares Persentase / Percentage

2014 2013 2014 2013

Domestik / DomesticNegara Republik Indonesia / Government of of Indonesia 15.653.128.000 15.653.128.000 60,5% 69,1%

Ritel / Retail 812.212.644 1.027.304.731 3,1% 4,5%

Karyawan / Employee 85.008.244 90.467.044 0,3% 0,4%

Credit Suisse AG Singapore TR AC CL PT Trans Airways / Credit Suisse AG Singapore TR AC CL PT Trans AIrways

6.711.457.801 2.466.965.725 25,9% 10,9%

Institusional (kurang dari 2%) / Institutional (less than 2%) 1.605.534.874 2.017.366.215 6,2% 8,9%

Total Domestik / Total Domestic 24.867.341.563 21.255.231.735 96,1% 93,9%

Internasional / International

Ritel / Retail 4.558.470 4.241.500 0,0% 0,0%

Institusional / Institutional 997.026.600 1.381.522.765 3,9% 6,1%

Total Internasional / Total International 1.001.585.070 1.385.764.265 3,9% 6,1%

Jumlah / Total 25.868.926.633 22.640.996.000 100% 100%

Shareholder Composition as of December 31, 2014






22

Daftar Pemegang Saham Komisaris dan Direksi per 31 Desember 2014

No Nama / Name Jabatan / Position Jumlah Saham / Total Shares %

1 Jusman Sjafii Djamal Komisaris Utama / President Commissioner - -

2 Hasan M. Soedjono Komisaris / Commissioner - -

3 Isa Rachmatarwata Komisaris / Commissioner - -

4 Muzaffar Ismail Komisaris / Commissioner - -

5 Dony Oskaria Komisaris / Commissioner - -

6 Chairal Tanjung Komisaris / Commissioner - -

7 M. Arif Wibowo Direktur Utama / President Director 148.120 0,0005726

8 Novianto Herupratomo Direktur / Director 123.816 0,0004786

9 Heriyanto Agung Putra Direktur / Director 181.829 0,0007029

10 Iwan Joeniarto Direktur / Director - -

11 I G. N. Askhara Danadiputra Direktur / Director - -

12 Handayani Direktur / Director - -

Credit Suisse AG SingaporeTrust A/C Clients

25,9%

99,9%

51% 99% 94,27% 95% 58,75% 100%

60,5% 13,6%

PT Aero Systems Indonesia PT Garuda Maintenance Facility Aero Asia

PT Citilink Indonesia PT Abacus Distribution Systems Indonesia

PT Gapura Angkasa GIH France S.A.S

PT Aerowisata

Pemerintah Republik Indonesia Publik

PT Garuda Indonesia (Persero) Tbk

List of Shareholders of Commissioner and Directors as of December 31, 2014

informasi Pemegang sahamshareholders information






23






24

Peristiwa Penting 20142014 Event Highlights

15 Januari 2014

January 15, 2014

4 Februari 2014

February 4, 2014

26 Maret 2014

March 26, 2014

5 Maret 2014

March 5, 2014

26 Februari 2014

February 26, 2014

Januari / January

Maret / March

Februari / February

27 Januari 2014

January 27, 2014

Peresmian Premium Arrival Lounge & Baggage Collection di Arrival Hall Terminal 2 Bandara Internasional Soekarno Hatta.Inauguration of Premium Arrival Lounge & Baggage Collection at the Arrival Hall of Terminal 2, Soekarno Hatta International Airport.

Penghargaan Excellent Service Experience Award 2014 kategori Airline Ground Handling & Airline Cabin Service dari Bisnis Indonesia & Care Center for Customer Satisfaction & Loyalty.Excellent Service Experience Award 2014 in the category of Airline Ground Handling & Airline Cabin Service from Bisnis Indonesia & Care Center for Customer Satisfaction & Loyalty.

Garuda Indonesia memperkenalkan GarudaMiles, yang merupakan rebranding dari kartu program loyalty Garuda Frequent Flyer (GFF).Garuda Indonesia introduced GarudaMiles, a rebranding from the loyalty program card Garuda Frequent Flyer (GFF).

Garuda Indonesia Resmi Bergabung sebagai anggota ke-20 Aliansi Global SkyTeam.Garuda Indonesia officially joined as the 20th

member of the Skyteam Global Alliance.

Peresmian Garuda Indonesia International Lounge for First Class & Business Class di Bandara Internasional Soekarno Hatta.Inauguration of Garuda Indonesia International Lounge for First Class & Business Class in Soekarno Hatta International Airport.

New Partnership Launching antara Garuda Indonesia dan Liverpool FC - pemasangan logo Garuda Indonesia di training kit resmi Liverpool FC.New Partnership Launching between Garuda Indonesia and Liverpool FC - the placing of Garuda Indonesias logo on the official training kit of Liverpool FC.






25

2 April 2014

April 2, 2014

1 Mei 2014

May 1, 2014

2 Juni 2014

June 2, 2014

30 Mei 2014

May 30, 2014

24 Juni 2014

June 24, 2014

April / April

Mei / May

Juni / June

13 April 2014

April 13, 2014

Perubahan susunan Dewan Komisaris dalam Rapat Umum Pemegang Saham Tahunan (RUPST) 2014.Changes in the composition of the Board of Commissioners at 2014 Annual General Meeting of Shareholders (AGM)

Pembukaan rute penerbangan Makassar-Medan-Jeddah (pp).The opening of flight route of Makassar -

Medan - Jeddah (round-trip).

Penandatanganan codeshare agreement dengan Delta Airlines.The signing of Codeshare Agreement with Delta Airlines.

Garuda Indonesia melayani penerbangan langsung perdana dari Jakarta ke Amsterdam.Garuda Indonesia opened the first direct

flight from Jakarta to Amsterdam.

Pembayaran pelunasan yang dipercepat (voluntary prepayment) atas pinjaman Export Credit Agency (ECA) dan Commercial Lenders (CL) senilai USD62,5 juta.Payment of voluntary prepayment on Export Credit Agency (ECA) loan and Commercial Lenders (CL) worth of USD62.5 million.

Pembukaan rute penerbangan langsung Surabaya-Jeddah (pp).Opening of Direct Flight of Surabaya-Jeddah (round-trip).







26

4 September 2014

September 4, 2014

September / september

8 September 2014

September 8, 2014

Melakukan peluncuran buku Transformasi Garuda From One Dollar to Billion Dollars Company.The launching of Garuda Transformation book, From One Dollar to Billion Dollars Company.

Garuda Indonesia memperkuat eksistensinya di benua Eropa melalui pembukaan rute internasional baru yaitu Jakarta-London (pp).Garuda Indonesia strengthened its existence in Europe through the opening of new international route of Jakarta-London (round-trip).

11 Juli 2014

July 11, 2014

Juli / July15 Juli 2014

July 15, 2014

Signing Agreement antara Boeing dan Garuda Indonesia untuk replacement armada Boeing 737-800NG dengan Boeing 737 Max 8 mulai 2017.Signing Agreement between Boeing and Garuda Indonesia for repalcement of Boeing 737-800NG fleet with Boeing 737

Max 8, effective since 2017.

Garuda Indonesia meraih penghargaan The Worlds Best Cabin Crew 2014 dari Skytrax di Farnborough International Airshow.Garua Indonesia Reached The Worlds Best Cabin Crew 2014 Award from Skytrax in Farnborough International Airshow.

28 Agustus 2014

August 28, 2014

Agustus / August

Garuda Indonesia membuka beberapa rute domestik terbaru, yaitu Jember, Bima, Mamuju, Sumbawa Besar, Pomala dan Bau-Bau.Garuda Indonesia offered flight to new domestic destination: Jember, Bima,

Mamuju, Sumbawa Besar, Pomala, and Bau-Bau.







27

8 Oktober 2014

October 8, 2014

19 November 2014

November 19, 2014

11 Desember 2014

December 11, 2014

12 Desember 2014

December 12, 2014

25 November 2014

November 25, 2014

Oktober / Oktober

November / November

Desember / December

14 Oktober 2014

October 14, 2014

Peluncuran CD Sounds of Indonesia Volume 3.The launching of CD Sounds of Indonesia, Volume 3.

Garuda Indonesia ditunjuk sebagai Chairman Association of Asia Pacific

Airlines (AAPA).Garuda Indonesia was appointed as Chairman Association of Asia Pacific

Airlines (AAPA).

Garuda Indonesia dinobatkan sebagai Maskapai Bintang Lima Dunia oleh Skytrax.Garuda Indonesia was awarded as 5-star Airline in the World by Skytrax.

Garuda Indonesia melaksanakan Rapat Umum Pemegang Saham Luar Biasa (RUPSLB) dan mengangkat M. Arif Wibowo sebagai Direktur Utama Garuda Indonesia yang baru. Garuda Indonesia convened an Extraordinary General Meeting of Shareholders (EGMS) and appointed Mr. M. Arif Wibowo as the new President Director of Garuda Indonesia.

Garuda Indonesia menandatangani codeshare agreement dengan Myanmar Airways International.Garuda Indonesia signed code share agreement with Myanmar Airways International.

Direktur Utama Garuda Indonesia meraih penghargaan sebagai 'APAC Airline Executive of the Year 2014', dari CAPA Center for Aviation.President Director of Garuda Indonesia received award as APAC Airline Executive of the Year 2014 from CAPA Center for Aviation.







28

Destinasi Baru New Destination

Dili

London






29

Sumbawa Besar

Tambolaka

Luwuk

Kolaka

Merauke

Mamuju

Bau Bau Langgur

SaumlakiJember

Pinangsori

Gunung Sitoli






30

Testimoni Testimonials

PAUL YONGAnalis DBS Vickers SecuritiesAnalyst of DBS Vickers Securities

YOHANES KUNIAWAN YUNANTOPenumpang (CGK-DPS)Passenger (CGK-DPS)

Garuda Indonesia diproyeksikan akan mengalami prospek usaha yang lebih baik dengan turunnya harga bahan bakar. Pendapatan Garuda Indonesia diperkirakan akan meningkat dari kuartal keempat tahun 2014 setelah harga bahan bakar menurun drastis baru-baru ini. Peningkatan ini juga disebabkan oleh turunnya harga bahan bakar yang hanya berimbas 20% dari total kebutuhan pemakaian bahan bakar. Penghasilan dari rute domestik juga mulai meningkat menyusul kenaikan 10% pada price cap, sembari kami terus memantau pergerakan USD/IDR. Kami bangga dengan Garuda sebagai penggerak kekuatan pertumbuhan sektor penerbangan domestik.

(Sumber: Laporan Bank DBS pada 19 Desember 2014)

Pelayanan yang diberikan Garuda Indonesia tidak hanya sekadar SOP saja, tetapi pelayanan yang diberikan berasal dari hati. Dengan Garuda Indonesia, saya merasakan pengalaman yang berbeda dan perjalanan saya meninggalkan kesan yang mendalam.

Garuda Indonesia shall have better outlook on lower fuel cost. Garudas earnings should improve firmly from 4Q14

after the recent sharp decline in fuel price and given that it has only hedged 20% of its fuel requirements. Yields on the domestic routes should also start to improve following a 10% increase in the price cap, though we are also watching USD/IDR closely. We like Garuda as a proxy for Indonesias firm domestic air travel growth prospects.

(Source: DBS Bank Report, Dec 19 2014)

The service given by Garuda Indonesia is more than just a package of rules; as it comes from the heart. With Garuda Indonesia, I encountered a unique experience and my journey has crafted a deep memory for me.






31

NICHOLAS NUGROHOAnalis PT Deutsche Verdhana Indonesia

Analyst of PT Deutsche Verdhana Indonesia

GAVIN MARSHAWAPenumpang (CGK - MEL)

Passenger (CGK - MEL)

Pada saat terbang dengan Garuda Indonesia, saya sedang berada dalam masa pemulihan dari operasi spina. Selama perjalanan, Garuda Indonesia menunjukkan pelayanan yang penuh dengan kepedulian, pengertian, dan dukungan yang positif kepada saya. Saya tidak akan ragu lagi untuk memilih Garuda Indonesia dalam penerbangan selanjutnya.

Kami memperbarui model pendapatan untuk Garuda Indonesia sehubungan dengan harga minyak yang menurun dan harapan kami untuk meningkatkan laba pada tahun buku 2015-2016. Secara umum, kami optimis dengan saham Perseroan dan yakin bahwa laba akan kembali meningkat pada tahun buku 2015, didukung oleh harga minyak yang lemah dan tingginya angka pembangunan bandara di masa mendatang. Meningkatnya tarif batas atas untuk tiket penerbangan dalam negeri pada November 2014 telah berpengaruh positif terhadap marjin profit

Perseroan.

(Sumber: Laporan Penelititan Pasar oleh Deutsche Bank pada 4 Desember 2014)

We update our earnings model for GIAA in light of the softer oil price and as we look forward to FY15-16 earnings momentum. Overall, we are positive on the stock; we expect earning to return to positive territory in FY15F, driven by a weak oil price and more airport supply rollouts in the longer term. The governments domestic ticket price ceiling hike in November 2014 also bodes well for margins.

(Source: Deutsche Bank Market Research Report, Dec 4, 2014)

When I flew with Garuda Indonesia, I was recovering from

a spinal surgery. During the flight, Garuda Indonesia has

demonstrated a very caring and understanding service. They showed me a positive support and encouragement. I shall never doubt to fly with Garuda Indonesia in my future

flights.

TestimoniTestimonials






32

5-star Airline

skytrax Awards 2014The Worlds Best Cabin Crew

Pada 11 Desember 2014, Garuda Indonesia resmi dikukuhkan sebagai salah satu dari tujuh maskapai bintang lima di dunia oleh Skytrax.

Pada 15 Juli 2014, Skytrax menobatkan Garuda Indonesia sebagai maskapai penerbangan dengan awak kabin terbaik di dunia.

On December 11, 2014, Garuda Indonesia was officially certified as one of seven 5-Star Airlines in the world by Skytrax.

On July 15, 2014, Garuda Indonesia was awarded The Worlds Best Cabin Crew airline by SkyTrax.

Penghargaan dan sertifikasiAwards and Certifications




sorotan kinerja 20142014 Performance


32






33

The Pacific Asia Travel Association (PATA) Awards 2014

Passenger Choice Awards 2014

GOLD AWARD FOR GARUDA INDONESIA EXPERIENCE dari The Pacific Asia Travel Association (PATA) pada 19 September 2014.

TERBAIK DI KAWASAN: ASIA DAN AUSTRALASIA dari Airline Passenger Experience Association (APEX) pada 15 September 2014.

Awarded GOLD AWARD FOR GARUDA INDONESIA EXPERIENCE by The Pacific Asia Travel Association (PATA) on September 19, 2014.

THE BEST IN REGION: ASIA AND AUSTRALASIA from Airline Passenger Experience Association (APEX) on September 15, 2014.

Tata kelola PerusahaanGood Corporate Governance

Tanggung Jawab sosial PerusahaanCorporate social Responsibility

indeks BAPEPAM-Lk No.X.k.6index of BAPEPAM-Lk No.X.k.6

Laporan keuangan konsolidasiConsolidated Financial statement








34

No Nama Penghargaan dan Sertifikasi / Awards and Certifications Tanggal / Date

1

EXCELLENT SERVICE EXPERIENCE AWARD (ESEA) 2014Kategori industri: Airline - Ground Handlingoleh Bisnis Indonesia, Carre / Industry Category: Airline - Ground Handlingby Bisnis Indonesia, Carre

4 Februari 2014 / February 4, 2014

2

EXCELLENT SERVICE EXPERIENCE AWARD (ESEA) 2014Kategori industri: Airline - Cabin Serviceoleh Bisnis Indonesia, Carre / Industry Category: Airline - Cabin Serviceby Bisnis Indonesia, Carre


3

INDONESIA INHOUSE MAGAZINE AWARDS (InMA) 2014Gold Winner - The Best of State Own Enterprise Inhouse Magazine (InMA) 2014Award for VIEW Edition: No. 3/June 2013Internal Magazine of Garuda Indonesia oleh SPS


4

PENGHARGAAN PARTISIPASI DUNIA USAHA& ORGANISASI MASYARAKAT DALAMPENANGGULANGAN BENCANAoleh / by Badan Nasional Penanggulangan Bencana

11 Maret 2014 / March 11, 2014

5FORTUNE MOST ADMIRED COMPANIES 2014The Best 20 of Most Admired Companies in Indonesiaoleh / by Fortune Indonesia

1 April 2014 / April 1, 2014

6FORTUNE MOST ADMIRED COMPANIES 2014The Second Winner in Infrastructure, Utilities and Transportation Industryoleh /by Fortune Indonesia

1 April 2014 / April 1, 2014

7

REKOR INDONESIA (MURI)Nonton Siaran Langsung Sepakbola Bersamaoleh Peserta Terbanyak / The Most Viewers in a Mass Watching of Live Soccer Matcholeh Museum Rekor Dunia Indonesia / by the Indonesia World Records Museum

27 April 2014 / April 27, 2014

8INDONESIA MOST ADMIRED COMPANY 2014Kategori: Transportasi / Category: Transportationoleh / by Warta Ekonomi

29 April 2014 / April 29, 2014

9INDONESIA MOST ADMIRED COMPANY 2014oleh / by Warta Ekonomi 29 April 2014 / April 29, 2014

10

INDONESIA MOST ADMIRED CEO 2014Kategori: Transportasi / Category: TransportationDianugerahkan kepada: Emirsyah Satar / Presented to Emirsyah Sataroleh / by Warta Ekonomi

29 April 2014 / April 29, 2014

Domestik / Domestic







35


11INDONESIA MOST ADMIRED CEO 2014Dianugerahkan kepada: Emirsyah Satar / Presented to Emirsyah Sataroleh / by Warta Ekonomi

29 April 2014 / April 29, 2014

12-14

ANUGERAH KARTINI BUMN 2014Dianugerahkan kepada / Presented to: Puji Nur Handayani (VP Operation Support) - Kategori / Category Gold Esther Siahaan (VP Financial Analysis) - Kategori / Category Strategic &

Visioner Enny Kristiani (VP Fleet Management) - Kategori / Category Strategic &

Visioneroleh / by BUMN Track, Leadership Inc.

30 April 2014 / April 30, 2014

15

REKOR BISNISMaskapai Penerbangan Pertama di Asia Tenggara yang Memiliki Layanan TV Live di Pesawat (Khusus Pesawat Boeing 777-300ER)The First Airlines in Southeast Asia with Live TV Service in Aircraft n (Aircraft Boeing 777-300ER)oleh / by Tera Foundation, Koran Sindo

7 Mei 2014 / May 7, 2014

16TOP INFORMATION TECHNOLOGY AWARD 2014Top IT Agility in Transportation 2014oleh / by Itech, Ikatan Konsultan TI Indonesia (IKTII)

14 Mei 2014 / May 14, 2014

17ANUGERAH SEABAD INDONESIA 2045oleh / by Pusat Data Bisnis Indonesia / Indonesian Business Data Center

20 Mei 2014 / May 20, 2014

18

CORPORATE IMAGE AWARD 2014INDONESIAS MOST ADMIRED COMPANIESKategori / Category: Airlinesoleh / by Tempo Media Group, Frontier Consulting Group

4 Juni 2014 / June 4, 2014

19SERVICE QUALITY AWARD 2014Kategori / Category: Domestic Airlineoleh / by Service Excellence, Carre

5 Juni 2014 / June 5, 2014

20PARIWARA MITRA KELUARGA AWARD 2014oleh / by BKKBN

10 Juni 2014 / June 10, 2014

21

BUMN INTERNAL MEDIA AWARDS 2014Penghargaan Perak - Kategori Majalah / Silver Award - Category Magazine(Sub Kategori Komposisi Desain Isi Terbaik) / (Sub-Category The Best Content Design Composition)oleh / by BUMN Track

18 Juni 2014 / June 18, 2014







36


22

BUMN INTERNAL MEDIA AWARDS 2014Penghargaan Perak - Kategori Majalah(Sub Kategori Substansi, Bahasa & Sistematika Terbaik)oleh BUMN Track / Silver Award - Category Magazine (Sub Categories The Best Substance, Language & Systematics)by BUMN Track

18 Juni 2014 / June 18, 2014

23

INDONESIA GREEN AWARDS 2014Kategori: Mempelopori Pencegahan PolusiCategory: Pioneering Pollution Preventionoleh The La Tofi School of CSR

18 Juni 2014 / June 18, 2014

24

INDONESIA GREEN AWARDS 2014Kategori: Mengembangkan Pengolahan Sampah Terpaduoleh The La Tofi School of CSR / Category: Pioneering Pollution Preventionby The La Tofi School of CSR

18 Juni 2014 / June 18, 2014

25

WORD OF MOUTH MARKETINGMOST #1 RECOMMENDED BRAND 2014First Winner In Flight/Airline Service Kategori / Categoryoleh / by SWA, onbee

23 Juni 2014 / June 23, 2014

26

SOCIAL BUSINESS INNOVATION AWARD 2014Best Sustainable Business Innovation Companyin Emission Carbon Technologyoleh / by Warta Ekonomi

26 Juni 2014 / June 26, 2014

27

GREEN CEO AWARD 2014Best Green CEO 2014 Dianugerahkan kepada: Emirsyah Sataroleh Warta Ekonomi / Presented to Emirsyah Satarby Warta Ekonomi

26 Juni 2014 / June 26, 2014

28

THE 1ST CHAMPION OF INDONESIA ORIGINAL BRAND 2014Product Kategori / Category: Airline Serviceoleh / by SWA

21 Juli 2014 / July 21, 2014

29LIVING LEGEND COMPANY AWARD 2014oleh / by Warta Ekonomi

4 September 2014 / September 4, 2014

30EVERLASTING BRAND AWARD 2014oleh / by Warta Ekonomi








37


31

THE 10TH YEARS CERTIFICATION AWARDSystem Certification SGS ISO 9001 : 2008Embarkasi Haji telah disertifikasi oleh PT SGS Indonesia / Hajj Embarkation Point has been certified by PT SGS Indonesia


32

BEST BRAND PLATINUM 2014INDONESIA BEST BRAND AWARDSelama 13 Tahun Berturut-Turut (2002-2014)Kategori Produk: Airline Serviceoleh SWA, MARS / For 13 Consecutive Years (2002-2014)Product Category: Airline Serviceby SWA, MARS


33

BUMN WEB AWARDS 2014Peraih Website BUMN Transaksional Terbaik / The Best Transactional SOE Websiteoleh / by BERITA SATU

15 Oktober 2014 /October 15, 2014

34

BUMN WEB AWARDS 2014Peraih Website BUMN Terbaik /The Best SOE Websiteoleh / by BERITA SATU


35INDONESIA PUBLIC RELATIONS AWARDS & SUMMIT (IPRAS) 2014THE BEST PR PROGRAM IPRAS 2014oleh / by SPS

17 Oktober 2014 / October 17, 2014

36MARKETING AWARD 2014The Best Innovation in Marketingoleh / by Majalah MARKETING

Oktober 2014 / October, 2014

37MARKETING AWARD 2014The Best in Experiental Marketingoleh / by Majalah MARKETING


38

INDONESIAN CUSTOMER SATISFACTION AWARD(ICSA) 2014The Best in Achieving Total Customer SatisfactionKategori: Airlineoleh / by Frontier Consulting Group, SWA


39

ECONOMIC CHALLENGES AWARDS 2014Kategori: Industri Maskapai PenerbanganCategory: Airline Industry Sectoroleh / by Metro TV

17 November 2014 / November 17, 2014







38


40THE WINNER OF 2014 SPEX2 AWARDSThe Best in Airline Industryoleh / by GML Performance Consulting


41INDONESIA HUMAN CAPITAL STUDY (IHCS) 2014Best of Human Capital Initiative on Culture Managementoleh / by Majalah Business News, Dunamis


42

THE 6TH IICD CORPORATE GOVERNANCE CONFERENCE AND AWARDBest Role of Stakeholdersoleh / by The Indonesian Institute for CorporateDirectorship (IICD)

9 Desember 2014 / December 9, 2014

43

PENGHARGAAN GRATIFIKASIBUMN Unit dengan Pengendalian Gratifikasi (UPG) Terbaik Tahun 2014 oleh KPK / The Best Gratification Control Unit for a State-Owned Enterprise in 2014 by KPK


44

YAYASAN KEANEKARAGAMAN HAYATI INDONESIA (KEHATI) BIODIVERSITY CONSERVATION TRUST FUNDA CONSTITUENT OF SUSTAINABLE RESPONSIBLE INVESTMENT (SRI) - KEHATI INDEXoleh / by Indonesian Biodiversity Foundation


45INDONESIA GREEN COMPANY ACHIEVEMENT 2014oleh / by SWA


46BPJS KETENAGAKERJAAN AWARDIn Honour of Outstanding Cooperation and Invaluable Partnershipoleh / by BPJS Ketenagakerjaan


47INDONESIA TRAVEL & TOURISM AWARDS 2014/15Indonesia Airline of the Yearoleh / by ITTA Foundation


48

GOOD CORPORATE GOVERNANCE AWARD 2014Indonesia Trusted CompaniesTrusted Company Based on Investors and Analysts Assessment Surveyoleh / by SWA, IICG


49

GOOD CORPORATE GOVERNANCE AWARD 2014Indonesia Trusted CompaniesMost Trusted Company Based on Corporate Governance Perception Index (CGPI)oleh SWA, IICG

17 Desember 2014






39

Internasional / International

No AWARDS & CERTIFICATIONS 2014 Tanggal / Date

1TRAVEL PLUS AIRLINE AMENITY BAG AWARDS 2013Gold Award for First Class Unisexoleh / by Travel Plus Awards

8 April 2014 / April 8, 2014

2TRAVEL PLUS AIRLINE AMENITY BAG AWARDS 2013Gold Award for Business Class Unisex Asia/Oceaniaoleh / by Travel Plus Awards

8 April 2014 / April 8, 2014

3

GLOBAL CUSTOMER SATISFACTION STANDARD(GCSS) INDONESIA 2013 - 5 STAR QUALITY PRODUCT IN 2013Kategori / Category: Flight Servicesoleh / by ACSI, MARS Indonesia, SWA

Initial Certificate Date: 12 Februari 2014 / February 12, 2014

Certificate Expire Date: 12 Februari 2015 / February 12, 2015

4SERVICE QUALITY AWARD 2014Kategori / Category: International Airlineoleh / by Service Excellence, Carre

5 Juni 2014 / June 5, 2014

5BRAND RATING2nd Rank in Strongest Indonesian Brands 2014oleh / by Brand Finance plc

10 Juli 2014 / July 10, 2014

6BRAND RATING2nd Rank of The Highest Brand Value to Enterprise Value Ratio in Indonesia 2014oleh / by Brand Finance plc

10 Juli 2014 / July 10, 2014

7SKYTRAX AWARDS 2014THE WORLDS BEST CABIN CREW oleh / by Skytrax

15 Juli 2014 / July 15, 2014

8

2013 VISION AWARDSANNUAL REPORT COMPETITIONMost Improved Platinumoleh / by League of American Communications Professionals (LACP)

Juli 2014 / July, 2014

9

2013 VISION AWARDSANNUAL REPORT COMPETITIONPlatinum Awardoleh / by League of American Communications Professionals (LACP)

Juli 2014 / July, 2014

10

ARC AWARDS INTERNATIONAL XXVIIIKategori: Perak / Category: SilverTraditional Annual Report: Airlineoleh / by Mercomm

Pengumuman Hasil / Result Announcement:

7 Agustus 2014 / August 7, 2014

Malam Penganugerahan / Awarding Night:







40


11

ARC AWARDS INTERNATIONAL XXVIIIHONORS in the category/classification App Annual Reportoleh / by Mercomm

Pengumuman Hasil / Result Announcement:

7 Agustus 2014 / August 7, 2014

Malam Penganugerahan / Awarding Night:


12

ASIA PACIFIC ENTREPRENEURSHIP AWARD 2014Outstanding EntrepreneurshipDianugerahkan kepada / Presented to: Emirsyah Sataroleh / by Enterprise Asia

15 Agustus 2014 / August 15, 2014

13-15

WORLD CRAFT COUNCIL (WCC)AWARD OF EXCELLENCE FOR HANDICRAFTS2014 Southeast Asia Programme Sabuk Anteng Lombok Textile dengan motif "Sekar Malam" Textile dengan motif "Turtles and Gold Pillars" Lunggi Sambas Textile dengan motif Tabur Bintangoleh / by Ministry of Trade, World Crafts Council

11 September 2014 /September 11, 2014

16PASSENGER CHOICE AWARDS 2014Best in Region: ASIA AND AUSTRALASIAoleh / by Airline Passenger Experience Association (APEX)


17

THE PACIFIC ASIA TRAVEL ASSOCIATION (PATA) AWARDS 2014 Gold Award for Immigration on Board (IOB)oleh / by The Pacific Asia Travel Association (PATA)


18

THE PACIFIC ASIA TRAVEL ASSOCIATION (PATA) AWARDS 2014 Gold Award For Garuda Indonesia Experienceoleh / by The Pacific Asia Travel Association (PATA)


19IOSA (IATA OPERATIONAL SAFETY AUDIT) CERTIFICATE 2014 - 2016oleh / by IATA

September 2014 /September, 2014

20APAC AIRLINE EXECUTIVE OF THE YEAR 2014Dianugerahkan kepada / Presented to: Emirsyah Sataroleh / by CAPA Center for Aviation


21

PAYLOAD ASIA AWARDS 2014Belly Carrier of the YearDianugerahkan kepada / Presented to: SBU Garuda Cargooleh / by Payload Asia








41

TotalTotal

DomestikDomestic

Internasionalinternational

73 49 24


22THE BEST AIRLINES FOR DELIVERING BAGS TO THE CAROUSELGaruda Indonesia - 100%oleh / by Gatwick Airport

Desember 2014 / December, 2014

23 5-STAR AIRLINEoleh / by Skytrax11 Desember 2014 / December 11, 2014

24

WORLD BRANDING AWARDSBRAND OF THE YEARAVIATION - INDONESIAoleh / by World Branding Forum

Desember 2014 / December, 2014



02Sebagai flag carrier Negara Republik Indonesia, Garuda Indonesia berkomitmen untuk memberikan layanan yang optimal kepada seluruh pengguna jasa.

As the flag carrier of the Republic of indonesia,

Garuda indonesia is committed to providing

optimum service to all passengers.






Nama PerusahaanCompany Name

PT Garuda Indonesia (Persero) Tbk

KepemilikanOwnership

Pemerintah Negara Republik Indonesia / Government of the Republic of Indonesia: 60,51%Credit Suisse AG Singapore TC AR CL PT Trans Airways / Credit Suisse AG Singapore TC AR CL PT Trans Airways: 25,94%Masyarakat (kepemilikan di bawah 2%) / Public (with ownership of less than 2%): 13,55%

Status PerusahaanCompany Status

Perseroan TerbukaPublic Company

Bidang UsahaLine of Business

Jasa TransportasiTransportation Service

Jumlah ArmadaTotal Fleet

169 armada per 31 Desember 2014169 fleets as of December 31, 2014

Tanggal PendirianDate of Establishment

4 Maret 1975March 4, 1975

Landasan Hukum PendirianLegal Basis of Establishment

Akta Pendirian sebagaimana dimuat dalam akta tanggal 31 Maret 1950 No. 137, dibuat di hadapan Raden Kadiman, Notaris di Jakarta, yang telah memeroleh persetujuan Menteri Kehakiman Republik Indonesia sesuai dengan Surat Keputusan tanggal 31 Maret 1950 No. J.A.5/12/10 dan telah diumumkan dalam Berita Negara Republik Indonesia tanggal 12 Mei 1950 No. 30 Tambahan No. 136;

Anggaran Dasar tersebut beberapa kali mengalami perubahan dan kemudian diubah seluruhnya untuk disesuaikan dengan ketentuan Undang-Undang No. 40 Tahun 2007 tentang Perseroan Terbatas sebagaimana dimuat dalam akta tanggal 7 Agustus 2008 No. 51, dibuat di hadapan Sutjipto S.H., Notaris di Jakarta, yang telah mendapatkan persetujuan Menteri Hukum dan Hak Asasi Manusia Republik Indonesia sesuai dengan Surat Keputusannya tanggal 8 September 2008 No. AHU-60235.AH.01.02.Tahun 2008;

Perubahan anggaran dasar terakhir sebagaimana dimuat dalam Akta Pernyataan Keputusan Rapat Perubahan Anggaran Dasar No. 4 tanggal 12 Desember 2014 yang dibuat di hadapan Aulia Taufani, S.H., Notaris di Kabupaten Tangerang, yang laporan p

Documents

Garuda Indonesia - GIAA - Annual Report 2014