Gary R Johnson 1240 Delaware Ave

Apt 303Buffalo, NY 14209

(718) 598-3208 Rodcliffe2k3@aol.com

Object              Objective: Seeking a position working with a progressive company where I can incorporate my knowledge and skills to help both myself and the company advance.

Education:  State University of New York College at Buffalo 2011

1300 Elmwood Avenue Buffalo, New York, 14222Bachelor of Science in Electrical Engineering Technology: Smart Grid, B.S.

Skills:     Able to provide technical assistance and resolution.

Provide quality over the phone assistance to clients or customer.

Work well together with other individuals.

Possess excellent communication and organization skills.

Computer Knowledge: Microsoft Word, Microsoft Excel, Power Point, Windows 7, Microsoft Office, 

C, C++, Arduino, Math lab

Work Experience:Fiserv Present Buffalo, New York

Performance Reporting Analyst Run reports on Call center agents and clients.

Create reports for External clients and internal use

Set up Dialer for inbound and outbound calling.

Maintain Nice and Noble systems to ensure day to day call center processed is running

smoothly.

Work with Managers and Director to come up with strategies that will help improve the call

center and agent work experience.

Help Desk Representative Service inbound calls for Fiserv clients as level I help desk.

Provide technical support for remote employees with various software issues.

Install and uninstall software.

Created Tickets / Follow ups.

Assist with internal Fiserv employee with Cell phone or wireless phone issues.

Respond to technical email from Fiserv client.

Unlock and reset password for internal employees and external clients.

Create System profiles

Customer Service Representative Service inbound / outbound calls regarding automotive loans and leases for various clients.

Made due date changes for qualified customers.

Provided lease and loan payoff quotes.

Review customer contract and clarify any stipulations.

Aerotek May 2012 - July 2012 Buffalo, New York

Customer Service Representative Provided new and present patrons of First Niagara Bank with exceptional customer service in

regards to acquiring personal and pin charge.

Assist customers with establishing an online banking identification, password, telephone pin

number, activate debit card and pin charge.

Provide clients with balance inquiry, account information while assisting client in choosing

the right account, whether personal or business.

Installs, Inc. August 2010 - November 2010Buffalo, New York

Customer Service Representative / Dispatcher Scheduled appointments with clients to repair and install Home Theater and PC products over the

phone.

Served as a dispatcher for Geek Squad technicians.

Maintained clients track records using various web based programs such as FC client.

Buffalo State College September 2009 - May 2010Buffalo, New York

Lab Assistant Supervised students during extra study activities and enforced adherence to laboratory policies

and procedures.

Assisted students with Microsoft programs including.

Assisted students with Microsoft programs including Excel and Windows.

K&G June 2008 - September 2009Queens, New York

Electrical Technician Traced and corrected faulty wiring in residential and industrial settings.

Installed and replaced electrical components such as circuit breakers, fuses, switches and wires.

Constructed different electrical equipment by using hand tools and power tools.

References: available upon request.