Greg Nichelsen

8/2/2019 Greg Nichelsen

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Data GovernanceING Directs Journey to More Reliable Information

Greg Nichelsen

Head of Business Intelligence Customer Insight

28th March 2012


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Who Am I?

ResponsibilitiesStructure

Greg Nichelsen

Head of Business

Intelligence Customer InsightING Direct


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What Will I Discuss Today?

1. A Simple Framework

2. Ways to Foster Focus on the Importance of Data Quality

3. Features of a Data Savvy Organisation

4. Making a Business Case for Governance

5. Building Awareness of Data Quality Initiatives

6. Maintaining Data Accuracy

7. Some Pitfalls


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Those organisations that do nothing and

continue to ignore the issue of poor data

quality will at best continue to operateinefficiently, miss opportunities, and

invest their resources in the wrong areas.

At worst, they will experience a slow

decline in their ability to compete,

eventually leading to failure.

Ted Friedman, Gartner Group


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Why Do I Care About A Data Quality Culture?


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owns it and

uses it?

is it?

is it used?

can I use it?

Where

Who

What

Why

Whenis it?

Howreliable is it?

A Simple FrameworkOwnership

Und

erstood

Relevance

Timeliness

Accessib

ility

Accuracy


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Ways to Foster Focus on the Importance of Data Quality


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Force data compliance initiativesthrough the organisation

Implement a strong measurement

framework

Have a strong executive focus3

Get Tough


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2

Build a collaborative approach toDQ initiatives

Create change initiatives andeasy to roll out frameworks andstatements

Imbed a data focus intoorganisational culture

Get Collaborative


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1

Demonstrate the business casefor data initiatives

Measure and show improvement

Have some strong test cases toleverage and demonstrate valuecreation

Get Logical


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+ +Get Tough Get Collaborative Get Logical


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Features of a Data Savvy Organisation

No Data Apathy Power of Data

Recognised

Participation in Data

Initiatives

Data Flows Part of ProcessMapping

Data Considered as Partof Project Methodology

Data Initiatives Part ofOrganisational Strategy

Leveraging Data Insightsthrough BI

Organisation Data is WellUnderstood

Systems Support DataQuality

People

Process

Technology


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Making A

Business Case

for Governance


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COUNCIL

Key Senior Representation

from all Business Units

SPOKE

Representation from all

Business Units

Making A Business Case for Governance

HUB

IT

BI

Risk

BPM


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Making A Business Case for Governance

1. Start off slow

5. Include a data group andgovernance within thatinitiative

6. Demonstrate governance results

3. Find interested data parties within the organisation

2. Identify some core data sore points

4. Pick one major data initiative

7. Continue to expand the scope


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Building Awareness of Data Quality Initiatives


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Building Awareness of Data Quality Initiatives

If you can get two messages resonating in the organisation they are:

data is used over and over again andfor purposes we didnt originally

envisagetake personal responsibility to make

sure the data you use is good enoughfor what you need to do with it (fit for

purpose)


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Maintaining Data Accuracy


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Maintaining Data Accuracy

1. Sample indicators should be used to reflect your data profile2. Trends in data measures provide warnings on action

required3. Data measurement should be transparent

Add picture ofmonthly DMEG

pack

6. Project and process design methodologies should specifically call out data initiatives andadherence

7. Not all action needs to involve system changes

Measure Your Data

4. Data has to be accurate enough for the purposes it is used for5. IM Framework needs to call on requirements for ongoing data focus

Fit For Purpose

Embedded in Organisation


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What Not To Do.

Promisethe

world

Forgetthe

strategic

componentsof

datagovernance

(itisntjust

aboutquality)

Assumethatdata

improvement

meanslots

ofITwork

Takeontoo

muchinone

initiative

Workin

isolation

Makeanunbelievable

businesscasewithoutpast

dataqualityimprovement

wins


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Documents

Greg Nichelsen