VIETSOVPETRO QUY TRINH Ma so

Kiem tra

15.09.2009

P-NP-02

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HANH HONG KHAC PHUC VA PHONG NG1SA

Rev.

Le Minh TuanNgay:. ^...../. , ../ 2009

Hoan Van QuyNgay: 1L./...../ 2009

Ngay co higu lu-c

Xem xet

Le Minh TuanNgay:..;.O.../.^ ^..12009

HO SO SUA D61

Rev. Ghi chuDanh sach phan phoi tai lidu Chinh srra

I

Noi dung thay di i

Chinh siraChinh sura

VIETSOVPETRO

Ngay co hieu hint

Danh sach phan ph 0̂ i tai lieu

( Danh dau V khi ctu•orc phan phoi )

P-NP-02

1. Vien truorng 3

2. Vien pho thu• nhat3. Chanh/ Pho Chanh ky su 3

4. Vien pho dia chat 3

5. Vien pho khoa hoc6. Vin pho kinh to 3

7. Ban quan ly chat Luang - Bo phan trot thuoc lanh dao 3

8. Phong ke toan 3

9. Phong dinh huo'ng va quan Iy khoa hoc 3

10. Phong cung cap vat to thiet bi 3

It. Phong thong tin khoa hoc-ky thuat, thu vien va luu trCr 3

12. Phong hop thirc hoa tai Iieu va ky thuat an town 3

13. Phong dia chat tham do 3

14. Phong dia chat mo 3

15. Phong khoan va su•a chua gieng khoan 3

16. Phong thi nghiem dung dich khoan 3

17. Phong thi nghiem gia co va ket thuc gieng khoan 3

18. Phong thiet ke khai that mo dau va khi 3

19. Phong cong nghe khai that dau khi V

20. Phong kinh to 3

21. Trung tam phan tich va thi nghiem 3

22. Phong thi nghiem phan tich nuo'c va moi truong 3

23. Phong thi nghiem van chuytn dau va khi 3

24. Phong thi nghiem tram tich va thach hoc 3

25. Phong thi nghiem mohinh hoa & vat If via 3

26. Phong thi nghiem nghien curu dau via 3

27. Phong thi nghiem phan tich khi 3

28. Phong thi nghiem phan tich dAu va san ham dau 3

29. Nhom chanh ky su• do an 3

30. Phong khao sat va chirng chi cong trinh bien 3

31. Phong khao sat cong trinh 3

32. Phong thi& ke cong trinh Mn 3

33. Phong thiet ke cong nghe va xay dung mo 3

34. Phong din ng ong va cap ngam 3

35. Phong thiet ke dien, thong tin & to dong hoa 3

36. Phong thiet ke cong trinh bo' 3

37. Phong nghien cu•u khoa hoc va thiet k6 3

38. Phong thong an mon 3

39. Phong thiet ke sua china cong trinh bien 3

40. Phong thiet ke to ch irc thi cong 3

41. Phong dinh mint va du town 3

QUY TRNH

HANH HONG KHAC PHUC VA PHONG NGIYA

VIETSOVPETRO QUY TRINH Ma so

HANH HONG KHAC PHUC VA PHONG NGeA P-NP-02

Rev. Ngay co hieu Itrc 15.09.2009 1 Trang 3/9

MUC LUC

TT He muc Trang Ghi chnDanh sach phan ph6i tai lieu. 2Muc luc. 3

1 Muc dich. 42 Pham vi ap dung. 43 Tai lieu tham khao. 44 Dinh nghia, viet tat. 4

5 Trach nhiem va quyen han. 45.1 Tru mg ban uan ly chat lu-o-ng 45.2 Tru6'ng cac don vi 4

6 N6i dung quy trinh. 56.1 Hanh dung khac phuc 56.2 Hanh d6ng phong ngu•a 5

7 Lu•u d6. 78 Tai lieu dinh kem. 9

9 Sean than, 9

VIETSOVPETRO QUY TRINH Ma so

HANH HONG KHAC PHUC VA PHONG NGUA I P-NP-02

Rev. Ngay co hieu Irrc 15.09.2009 Tram 4/9

1. Muc dich.

Day la quy trinh thuc hien hanh dong We phuc va phOOng ngira nham loaf bo cacnguyen nhan gay ra s r khong phu hgp da xuat hien hoac tiem an doi vol san pham vahoac dong cua cac don vi nham nang cao hieu qua cua he thong quan Iy chat Iugng.

2. Pharr vi ap dung.

Quy trinh nay dugc ap dung cho tat ca cac dcm vi trong Vien NCKH & TK tham giavao qua trinh tao ra san pham. (Khong ke den HDKP dir(-Yc thtrc hien sau khi da danhgia chat Iugng not bo.)

3. Tai lieu tham khao.

TCVN ISO 9001: phien ban hien hanh (V), He thong quan Iy chat Iugng - Cac yeucau.

- So tay chat Iugng.

4. Dinh nghra , viet tat.

• Hanh dong khac phut.

La hanh dong dugc tin hanh de Ioai bo nguyen nhan cua sir khong phu hop da du•ocphat hien hay cac tinh trang khong mong muon We.

• Hanh dong phong ngira.

La hanh dong dugc tin hanh de loci bo nguyen nhan cua su khong phii hop tiem anhay cac tinh trang khong mong muon tiem an khac.

- HDKP - hanh dong khac phuc

- I IDPN - hanh dong phong ngira

- NCKII & TK - nghien cuu khoa hoc va thiet ke

- QLCI. - quan ly chat Iugng

- SPKPH - san pham khong phu hop

5. Trach nhigm va quyen han.

5.1 Trtr&ng Ban QLCL

Ma yeu cau hanh dong khac phuc tOi cac dGn vi co lien quan den su khong phu hap.

5.2 Trtr&ng cac Born vi.

- Giri cac bao cao ve str khong phu hop tOi Ban QLCI, va cac dorn vi co lien quan densu khong phu hap.

- Theo doi, kiem tra va lap ho sc cac host d6ng khac phuc va phong ngira tai don vi cuaminh.

Thuc hien va thong bao bang van ban cho Ban QLCL ve nqi dung thtrc hien cac hoatdong khac phuc va phong ngira tai do'n vi cua minh.

VIETSOVPETRO

Rev. 1 Ngay co hieu lire 15.09.2009

QUY TR1NH

HANH HONG KHAC PHUC VA PHONG NGIJA

6. Noi dung

6.1 Hanh gong khac phuc.

6.1.1. Xem xet sit- khdng phi' hop.

Can cu' vao bao cao ve su' khdng phu ho'p, bao cao theo dOi qua trinsan pham, phan nan cua khach hang, cac don vi lien quan ghi lai nco cac hoat d6ng khac phuc doi vOi su' khdng phu ho'p co lien qua

h san xuat va giaohung not dung cann den dun vi minhn yeu cau cac donvao bleu mau F-NP-006. Khi can thiet, truo'ng Ban QLCL co quye

vi co lien quan den su' khdng phi hop thLrc hien I IDKP.

6.1.2. Xcic d.inh nguyen nhan sir khdng phi' hap va cue xudt hanh gong khac

Sau khi th rc hien xong vies xem xet su' khdng phu hop ( xem 6.1.quan tien hanh phan tich nguyen nhan ddn den sir khdng phu hapdeng can thiet cho hanh d6ng We phuc va ghi vao bieu mau F-NP-

6.1.3. Thirc hien hanh cling khac phuc.

Sau khi da xac dinh du(.Yc nguyen nhan su khdng phu hop va de xuphuc (xem 6.1.2), cac don vi lien quan 15p phu' o'ng an va thLrc hi

phuc.

1), cac don vi liende xuat cac hanh06.

at hanh deng khacen cac hanh deng

thu'c hien HDKPkhac phyc doi vo'i sir khdng phu hop va phai du'a ra du'oc tho'i hantrong vong 07 ngay lam viec ke tur khi nhan duoc phieu yeu cau HDthai han thirc hien duoc ghi vao bleu mau F-NP-006.

6.1.4. Kiini Ira viec th{rc hien hanh clung khac phuc.

Can Cu vao phieu yeu cau hanh d6ng khac phuc, bao cao thLrc hiephuc, cac dun vi lien quan ket ho'p vo'i Ban QLCL, Lien hanh kiemqua thtrc hien hanh d6ng khac phuc.

Viec kiem tra duoc thLrc NO sail thai han thu'c hien HDKP duoc n

la 05 ngay lam viec.

KP. Phu'ong an va

n hanh dung khactra tien do va ket

eu trong muc 6.1.3

Neu dat thi ngu'ng hanh dung va ghi ket qua vao bieu rnau F-NP-006

Neu khdng dat thi yeu cau lap Iai phuong an va thuc hien hanh d6ng

6.1.5. Lira trir ho so'.

Sau khi thu'c hien hanh d6ng khac phuc, cac ket qua duoc ghi vaomau F-NP-006. Ban QLCL Iuu ho so ket qua hanh d6ng khac phuc

quan den su ' khdng phu hap trong Vin NCKH & TK.

6.1.6. Kiem Ira tinh hieu qua cua hanh cling khac phuc.

Cac don vi lien quan ket ho'p vo'i Ban QLCL xem xet va danh giahanh d6ng khac phuc.

Viec kiem tra tinh hieu qua cua HDKP duoc thuc hien sau khi HDngay doi vo'i cac truang hop khac phuc nho. Cac truo'ng hap khac.cua sLr khdng phu hop cac don vi thirc hien HDKP se de ra thb'i han

qua nay.

Neu dat thi ngirng hanh d6ng, neu khdng dat thi yeu cau hanh d6ng

khac phuc.

bao cao theo bieu:ua cac dun vi lien

tinh hieu qua cua

KP da ket thuc 30tuy theo tinh chatkiem tra tinh hieu

khac phuc mo'i,

QUY TRINH

HANH DONG KHAC PHUC VA PHONG NGLfA

6.2 Hanh dong phong ngira.

6.2.1 Xac dinh nguyen nhan tiem an ve sir khong phu harp.

Can cir vao bao cao ve str khong phi hop, cac bao cao danh gia chat Iu•ong not b6.bao cao theo dOi qua trinh san xuat va giao san pham, phan nan cua khach hang cacdon vi lien quan tien hanh phan tich cac nguyen nhan co the clan den sir khong phihop tiem an, de xuat cac hanh dong can thiet cho hanh dong phong ngu•a va ghi vaobieu mau F-NP-006.

6.2.2 Thuc hien hanh dong phong ngira.

Sau khi da xac dinh duac nguyen nhan sir khong phi hop tiem an va de xuat hanhdong phong ngira (xem 6.2.1), cac dan vi lien quan lap phLrang an va thuc hien cachanh dong phong ngu•a doi vo•i sir khong phu hop tiem an va phai dua ra du•oc thb•i hanthuc hien HDPN trong Ong 07 ngay lam vide ke tu• khi xac dinh du•oc nguyen nhantiem an sr. khong phu hap. Phuong an va th6i han thuc hien duoc ghi bieu mau F-NP-006.

6.2.3 Kiem Ira viec there hien hanh dong phong ngira.

Can cu vao bao cao thuc hien hanh dong phong ngu•a, cac don vi lien quan ket hop vO1Ban QLCL tin hanh kiem tra ket qua thtrc hien hanh dong phong ngira.

Viec kiem tra duoc thuc hien sau thai han thuc hien HDPN duoc neu trong muc 6. 1.22IA 05 ngay lam viec.

Neu dat the ngirng hanh dong va ghi ket qua vao bieu mau F-NP-006.

Neu khong dat the yeu cau lap lai phuang an va thuc hien hanh dong phong ngira.

6.2.4 Ltiru trir ho so•.

Sau khi thuc hien hanh dong phong ngira cac ket qua duoc ghi vao bao cao theo bieumau F-NP-006. Ban QLCL Iuu ho so ket qua hanh dong phong ngu•a cua cac don vilien quan den sir khong phu hop trong Vin NCKH & TK.

6.2.5 Kim Ira tinh hien qua ci^a hanh dong phong ngira.

Cac don vi lien quan ket hop voi Ban QLCL xem xet tinh hien qua cua hanh dongphong ngura.

Viec kiem tra tinh hieu qua cua HDPN duoc thirc hien sau khi HDPN da ket thuc 30ngay doi veil cac truOng hop phong ngira nh6. Cac tru6ng hop khac, tuv then tinh chatcua sir khong phu hop tiem an cac dan vi thuc hien HDPN se de ra thai han kiem tratinh hieu qua nay.

Neu dat thi ngu'ng hanh dong, neu khong dat thi yeu cau hanh dong phong ngu•a mai.

VIETSOVPETRO QUY TRINH Ma so

moilHANH HONG KHAC PHUC VA PHONG NGUA P-NP-02

I VV V I E T S O V P E T R O --

Rev. 1 N a co hieu Iuc 15.09 .2009---- - -

Tram _ 7/9_

7. Ltru do.

TT Trach nhiem Hoat don We phuc Tai lieu sir dyn g

Truc^ng cac don viSPKPH/ Phan nan

F-NP-006I cua khach hanglien quan

2Tru'o'ng cac don vi Phan tich nguyen

F-NP-006lien quan nhan va de xuat

Lap phLrang an3 Tru•&ng cac dan vi va thuc hien F-NP-006

lien quan

Kh6ng dat°Tru'6'ng cac dan vi Kiem tra

F-NP-0064 lien quan va Ban thuc hien

QLC[,

Dat

5 Ban QLCI. Lu'u tru- ho sa

atKhong d at6 Trrrong cac don vi gia

F-NP-006va Ban QLCI, hieu qua

Dat

Ngirng hank d6ng

QUY TRINH

HANH HONG KHAC PHUC VA PHONG NGU'A

Trach nhi.em

Trirong cac danvi lien quan

Tru&ng cac donvi Iien quan

Twrong cac donvi lien quan

Tnri ng cac dan viIien quan va l3an

QI ('I.

Ban QUA..

Tru•ong cac dan vilien quan va Ban

QL(.I.

Khong dat

Khong dat

SPKPH/ Phan nancua khach hang

11

Phan tich nguy'ennhan tiem an

y

Lap phiro'ng anva that hien

Kiem trathuc hien

Lau trir ho so

Danh giahieu qua

Ngu•ng hanh dung

HANH HONG KHAC PHUC VA PHONG NG YA

8. Tai lieu Binh kern.

Bao cao hoat dong khac phuc va phong ngira F-NP-006.

9. Soan thao.

Triro'ng Thi Binh Thanh

Trinh Van Hao

BAO CAO

HANH DONG KHAC PHUC HANH DQNG PHONG NGUA

So:

N¢i dung can hoat dong KP/PN. Ngtr6i lapca

C+^ Ngay:

a tee

I

Phan tich nguyen nhan . Ngu<ri thus hies--

w

Ngay:

Phuang an thuc hien. Ngucii lap

c!2 Ngay:

7• Phan phoi:

Fhbi han ket thuc hanh dong:

U so, di kern:

Y kien trubrng Ban QI.CI. Ky ten Y kien lanh duo Vien K} ten

q Dong y q Khong dong y q Dong y q Khong dong

Kiem Ira thtrc h*: Ngu ii kiem Ira I Ngm i kiem Ira 2

it

Ngay: Ngay:

Dong Khong dong Dong Khong dong

Kiem Ira hieu qua: Nguai kiem Ira I Nguiri kiem Ira 2

GA

Ngay: Ngay:

Hieu qua Khong hieu qua Hieu qua El Khong hieu qua

het Wanq

Ket thuc hoat ding

Yeu cau hoat dgng m6iNgay:

Ghi chu:

F-NP-006 Rev.: Ngay c6 hi@u luc I - ",l) 20K)' Trang I/I