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QFESTIVAL KVALITETA 2019
ISBN: 978 - 86 - - 59 - 6335 0 5
f
29.05-01.06.2019., Kragujevac, Srbija
www.m
fkg.kg.ac.rs
F E ST I VA LKVALITETA
2019FQ
F E ST I VA LKVALITETA
2019FQ 46. Na
cional
na kon
ferenci
ja o kv
alitetu
14. Na
cional
na kon
ferenci
ja o kv
alitetu
zivota
29.05-01.06.2019. Centar za kvalitet, Fakultet inzenjerskih nauka, Univerzitet u Kragujevcu
I
FESTIVAL
KVALITETA 2019
46. NACIONALNA KONFERENCIJA O KVALITETU
ZBORNIK RADOVA
29. maj – 1. jun, 2019, Kragujevac
Fakultet inženjerskih nauka u Kragujevcu
II FQ2019
46. NACIONALNA KONFERENCIJA O KVALITETU
Zbornik radova
ISBN: 978 - 86 - 6335 - 059 - 5
Urednik: Dr Miladin Stefanović, redovni professor,
Fakultet inženjerskih nauka, Kragujevac
Tehnički urednik: Dr Aleksandar Đorđević, docent,
Fakultet inženjerskih nauka, Kragujevac
Izdavač: FAKULTET INŽENJERSKIH NAUKA
34000 KRAGUJEVAC
Sestre Janjić 6
CENTAR ZA KVALITET
34000 KRAGUJEVAC
Sestre Janjić 6
Za izdavača: Prof. dr Dobrica Milovanović
Prof. dr Miladin Stefanović
Tiraž: 200
Štampa: Grafički atelje InterPrint, Kragujevac
Copyright © Fakultet inženjerskih nuaka, Kragujevac, 2019.
Copyright © Centar za kvalitet Kragujevac, 2019.
Publication of Conference manual and organization of
Quality Festival 2019 is supported by:
Department of Education, Science and Technological Development of
Republic of Serbia
Izdavanje Zbornika radova, organizovanje i održavanje
Festivala kvaliteta 2019 podržalo je:
Ministarstvo prosvete, nauke i tehnolоškog razvoja Republike Srbije
34000 KRAGUJEVAC
Sestre Janjić 6
Organizator: FAKULTET INŽENJERSKIH NAUKA
Zbornik radova III
46. Nacionalna konferencija o kvalitetu
TEME:
• Kvalitet, šira perspektiva
• Inženjering i menadžment kvalitetom
• Kvalitet i industrija
• Kvalitet u određenim sektorima i industrijama
• Kvalitet života
• Održivi razvoj
• Kvalitet, inovacije i transfer tehnologija
IV FQ2019
PROGRAMSKI ODBOR
1. Prof. dr Slavko Arsovski, University of Kragujevac (Serbia),
2. Zdravko Krivokapić, Faculty of Mechanical Engineering, University of
Montenegro, Podgorica, Montenegro
3. Zoran Punoševac, AQS, Kruševac, Serbia
4. Slaviša Moljević, University of East Sarajevo, Bosnia and Herzegovina
5. Tadeusz Sikora, The Department of Quality Management, Cracow University
of Economics, Kraków, Poland
6. Lula Paweł, Cracow University of Economics, Poland
7. Cristiano Fragassa, Alma Mater Studiorum Universita di Bologna, Italy
8. Ezendu Ariwa, London Metropolitan Business School, London Metropolitan
University, UK
9. Tadeja Jere Jakulin, University of Primorska, Koper, Slovenia
10. Nikolina Ljepava, American University in the Emirates, United Arab Emirates
11. Milan Perović, Faculty of Mechanical Engineering, University of Montenegro,
Podgorica, Montenegro
12. Zora Arsovski, Faculty Of Economics, University of Kragujevac, Kragujevac,
Srbija
13. Goran Putnik, University of Minho, Braga, Portugal
14. Martí Casadesús, AQU Catalunya, Barcelona, Spain
15. Iñaki Heras, Universidad del País Vasco, San Sebastian, Spain
16. Samuel Fosso Wamba, Toulouse Business School, Federal University of
Toulouse Midi-Pyrénées, Toulouse, France
17. Stanislav Karapetrović, University of Alberta, Edmonton, Canada
18. Evandro Eduardo Broday, Federal University of Technology Paraná, Paraná,
Brasil
19. Vladimir Senic, Faculty of Hotel Management and Tourism, University of
Kragujevac, Serbia
20. Miladin Stefanović, Faculty of Engineering, University of Kragujevac,
Kragujevac, Serbia
21. Miodrag Lazić, Faculty of Engineering, University of Kragujevac, Kragujevac,
Serbia
22. Božidar Krstić, Faculty of Engineering, University of Kragujevac, Kragujevac,
Serbia
23. Nikola Stefanovic, Singidunum University, Beograd, Serbia
24. Aleksandar Vujović, Faculty of Mechanical Engineering, University of
Montenegro, Podgorica, Montenegro
25. Prasun Das, SQC & OR Division of the Indian Statistical Institute (ISI),
Kolkata, India
26. Muafi, Universitas Islam Indonesia Yogyakarta, Indonesia
Zbornik radova V
27. Ayşegül Akdogan Eker, Yıldız Technical, University Mechanical Faculty,
Beşiktaş/İstanbul, Turkey
28. Norizan Kassim, University of Nizwa, Oman
29. Changiz Valmohammadi, Taylor's University, Malaysia
30. Ali Ahmadi Awwad Rawabdeh, Faculty of Economics and Administrative
Sciences, Yarmouk University, Irbid, Jordan
31. Ibrahim Badi, Department Mechanical Engineering, Misurata University,
Misurata, Libya
32. Michael Olarewaju Ogundele, Department of Education Foundations, Faculty
of Education, University of Jos, Jos, Nigeria
33. Bülent Eker, Namık Kemal University, Tekirdağ, Turkey
34. Abd-Elrahman, Ain Shams University Faculty of Commerce, Cairo, Egypt
35. Pablo Cabanelas, University of Vigo, Spain
36. George F. Fragulis, Western Macedonia University of Applied Sciences, Kila,
Greece
37. Alina-Andreea Dragoescu Urlica, U.S.A.M.V.B. Timişoara, România
38. Paul M. Andre, AQE Group, Chicago, Illinois, USA
39. Krešimir Buntak, University North, Koprivnica-Varaždin, Croatia, Croatia
40. Клочков Юрий Сергеевич, Peter the Great St. Petersburg Polytechnic
University, Russia
41. Osmo Kauppila, University of Oulu, Finland
42. Petroman Ioan, Faculty of Agricultural Management, U.S.A.M.V.B., Timişoara,
România
43. Milan Erić, Faculty of Engineering, University of Kragujevac, Serbia
44. Mirko Đapić, Faculty of Mechanical and Civil Engineering in Kraljevo,
University of Kragujevac, Serbia
VI FQ2019
FESTIVAL KVALITETA 2019
Dragi prijatelji kvaliteta ,
Festival kvaliteta 2019 ima zadatak da obezbedi međunarodni forum eksperata iz industrije i akademskih institucija sa ciljem razmene ideja i prezentovanja rezultata aktuelnih projekata kroz veliki izbor razlicitih tema. pozivam Vas da učestvujete na 14-om Festivalu kvaliteta koji će se održati u Kragujevcu od 29. maja do 1. juna 2019. u Kragujevcu, Republika Srbija. Festival se održava pod motom “Kvalitetom do poslovne izvrsnosti u javnom sektoru” i obuhvata 46. Nacionalna konferencija sa međunarodnim učešćem i više okruglih stolova.
Festival Kvaliteta 2019 Prof. dr Miladin Stefanović
Iskreno vaš, Predsednik organizacionog odbora
IX
Contents
1. HUMAN GOVERNANCE FOR EXCELLENT ORGANIZATIONS
Miloš Jelic, Ana Aksentijevic Jelic 3
2. METHODS OF COMPETENCY SCHEMA IDENTIFICATION AND EVALUATION
Paweł Lula, Renata Oczkowska, Anna Kovaleva, Sylwia Wiśniewska 11
3. THE IMPACT OF INTELLIGENT SYSTEMS FOR DECISION SUPPORT APPLICATION ON IMPROVEMENT OF THE BUSINESS DECISIONS QUALITY
Zoran Nešic, Radomir Šalic, Miroslav Radojičic, Nevena Miletovic 19
4. REFLECTION OF THE VIEWS OF CONTINUOUS PROCESS COORDINATION: AN INDICATOR DEVELOPMENT STUDY
Fadime Baştürk, Zekeriya Akturk 23
5. A CYBERNETIC VIEW OF QUALITY SYSTEM
Svetomir Simonovic 39
6. THE ERA OF TRANSFORMATIVE MARKETING: SERVICE QUALITY OF MOBILE APP BASED TAXI SERVICES IN KUALA LUMPUR
Muhammad Farooq, Waqas Ali, Waqar Younas, Faisal Khalil-ur-Rehman, Qasim Ali Qurashi 49
7. FINANCIAL LITERACY AS A DETERMINANT FACTOR IN BUSINESS GROWTH FOR CREATIVE MSMES IN YOGYAKARTA
Siti Resmi, Reza Widhar Pahlevi, Frans Sayekti 59
8. ENTERPRISE STRESS TESTING WITH SYSTEM DYNAMICS: A STATE OF RESEARCH AND CHALLENGES
Miloš Jovičic, Ivan Mačuzic, Arso Vukicevic, Micaela Demichela 65
9. INFORMATIONAL AND INTERPERSONAL JUSTICE TOWARDS SATISFACTION: THROUGH THE ROLE OF CUSTOMER EMOTION MEDIATION
Badawi, Wiwi Hartati, Istyakara Muslichah 73
10. THE EFFECT OF ISLAMIC WORK ETHIC AND KNOWLEDGE SHARING TO INNOVATION CAPABILITY IN MODERATING ORGANIZATIONAL CITIZENSHIP BEHAVIOUR (OCB) AT PT. PERTAMINA (PERSERO) REVINERY UNIT V BALIKPAPAN
Bornia Novita Sari Sabowo, Muafi 83
X
11. THE IMPACT OF SELECTION, TRAINING AND DEVELOPMENT ON ORGANIZATIONAL PERFORMANCE MODERATED BY ISLAMIC PRINCIPLES AT MAGELANG ISLAMIC HOSPITAL
Intan Charadina Putri, Muafi 103
12. THE INFLUENCE OF TALENT MANAGEMENT, SERVANT LEADERSHIP AND TRUST IN EMPLOYEE PERFORMANCE MEDIATED BY ONLINE TRAINING (STUDY OF PT. RUMA EMPLOYEES)
Asep Ismail, Muafi 115
13. THE EFFECTS OF AUTHENTIC LEADERSHIP AND SELF EFFICACY ON WORK ENGAGEMENT MEDIATED BY ORGANIZATIONAL COMMITMENTS (STUDY AT ALKAHFI TEACHERS ISLAMIC BOARDING SCHOOL SOMALANGU KEBUMEN)
Muafi, Tri Pujiastuti 131
14. THE EFFECTS OF SERVANT LEADERSHIP AND ORGANIZATIONAL CULTURE ON EMPLOYEE PERFORMANCE MEDIATED BY JOB SATISFACTION (STUDY AT ALKAHFI ISLAMIC BOARDING SCHOOL SOMALANGU KEBUMEN)
Muafi, Muhammad Azim 143
15. DIGITAL QUALITY MANAGEMENT SYSTEMS: BENEFITS AND CHALLENGES
Raed Ibrahim 163
16. THE BALANCED ROCKET MODEL FOR MEASURING AND MANAGING ORGANIZATIONAL PERFORMANCE
Abd-Elrahman Abd-Elrahman, Sally Hassan 173
17. RISK MANAGEMENT IN THE PROCESS OF USING THE EXTERNAL SERVICE SUPPLIER
Ana Globočnik Žunac, Vlatka Kordoš, Sanja Zlatic 195
18. INNOVATION CAPABILITY, ABSORPTIVE CAPACITY AND SUPPLY CHAIN INTEGRATION IN SMES PERFORMANCE: CASE STUDY OF CREATIVE INDUSTRY IN YOGYAKARTA, INDONESIA
Sofyan Ashari Nur 203
19. STRATEGIC ORIENTATION AND SUPPLY CHAIN QUALITY MANAGEMENT ON MSME'S QUALITY PERFORMANCE: CASE OF EARTHENWARE KASONGAN
Dessy Isfianadewi 219
20. THE ROLE OF PACKAGING IN LOGISTICS PROCESSES - IMPACT ON SUSTAINABLE LOGISTICS IN THE FOOD SECTOR
Stefan Schmidt, Benjamin S. Godwin Schmidt 235
XI
21. THE RELATIONSHIP BETWEEN FOOD SAFETY KNOWLEDGE AND SUCCESSFUL IMPLEMENTATION FOOD SAFETY MANAGEMENT SYSTEM
Brane Novakovic, Radoslav Grujic, Radomir Radovanovic 247
22. ETHICS AND TRUST WHILE FOOD SAFETY CRISIS
Magdalena Niewczas-Dobrowolska, Tadeusz Sikora, Anna Prusak 257
23. FOOD RISK ANALYSIS
Magdalena Niewczas-Dobrowolska, Tadeusz Sikora, Anna Prusak 261
24. THE TRA (THEORY OF REASONED ACTION) MODEL OF SUSTAINABLE BEHAVIORAL INTENTIONS (SBI) OF CULINARY SMES IN SURABAYA
Jun Surjanti, Yoyok Soesatyo Sanaji, Setya Chendra Wihawa 273
25. IMPROVEMENT OF WATER SUPPLY SYSTEM AND WATER QUALITY SYSTEM FOR THE CITY OF TREBINJE BY CONSTRUCTION OF WATER FACILITY RESERVOIR VRELO OKO
Tamara Gvozdenovic, Vedran Furtula, Gojko Krunic 285
26. FIRE EMERGENCY MANAGEMENT
Bülent Eker, Yalçin Karagözler 295
27. THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT (TQM) IN THE TELECOMMUNICATION INDUSTRY: PROBLEMS AND PROSPECTS
Solomon Akpoviroro Kowo, Olufemi Amos Akinbola, Olalekan Akinriola 301
28. C V C V Т V C C THE QUALITY OF THE SERVICE IN DIFFERENT SERVICE SYSTEMS
Mirjana Jokanovic, Aleksandra Koprivica 313
29. SERVICE QUALITY: GAP IN AIR TRANSPORTATION
Samira Aamir Humaid Al Khayari, Norizan Mohd Kassim 321
30. FACTORS AFFECTING THE ACTUAL USE OF RIDE-HAILING SERVICES (GOJEK/GRAB) IN INDONESIA (JABODETABEK-REGION)
Anggi Gumilar, Dionisius W Danuanindito, Ivan Oliver, Jeanifer Gunawan, Sfenrianto Sfenrianto 335
31. SAFETY 4.0: MODERN TALKING OR NECESSITY
Marko Djapan, Arso Vukicevic, Ivan Macuzic, Petar Todorovic, Nastasija Mijovic, Marija Savkovic 349
XII
32. PYROTECHNIC SAFETY IN THE PROCESS OF DEMILITARIZATION OF EXPLOSIVE ORDNANCE FROM THE ASPECT OF APPLICATION OF NEW TECHNOLOGIES
Stefan Đuric, Bogdan Nedic, Jelena Baralic, Aleksandar Miljkovic 355
33. AN OCCUPATIONAL SAFETY AND HEALTH ASSESSMENT MODEL FOR LIBYAN IRON AND STEEL INDUSTRY
Alsaddeeq Blaou, Ibrahim Badi , Mohd Abdol Rahman, Mohd Fahrul Bin Hassan 361
34. BARRIERS, CHALLEGNES AND OPPORTUNITIES TO IMPROVE OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT IN SMALL AND MEDIUM ENTERPRISES IN SERBIA: CASE STUDY APPROACH
Marija Savkovic, Marko Đapan, Ivan Mačužic, Petar Todorovic, Milan Radenkovic, Arso Vukicevic, Nastasija Mijovic 369
35. COMMUNICATION MANAGEMENT ISSUES IN PRODUCTION SYSTEMS – CONFLICT STYLES ANALYSIS
Aleksandar Aleksic, Milos Markovic 379
36. HOW TO GET GOOD PRODUCTION PROCESS ?
Branko Popovic 387
37. SOCIAL ORIENTED QUALITY: FROM QUALITY 4.0 TOWARDS QUALITY 5.0
Slavko Arsovski 397
38. DECISION MAKING IN INDUSTRIAL ENTERPRISES IN CONDITIONS OF UNCERTAINTY
Sandra Milunovic Koprivica, Aleksandar Maric, Olga Ristic, Slavko Arsovski 405
39. MANAGING ECONOMIC GROWTH ON THE BASIS OF NATIONAL PRODUCT QUALITY IN THE CONDITIONS OF INDUSTRY 4.0
Elena G. Popkova 411
40. ORGANIZATIONAL AND MANAGEMENT CHANGE IN INDUSTRY 4.0
Mirjana Misita, Dragan Milanovic 427
41. GARTNER'S TOP STRATEGIC TECHNOLOGY TRENDS
Bogdan Nedic 433
42. WEB BASED CLOUD SOLUTION FOR SUPPORT OF QUALITY MANAGEMENT 4.0 IN THE CONCEPT OF INDUSTRY 4.0
Miladin Stefanovid, Aleksandar Đorđevid, Hrvoje Puškarid, Miloš Petronijevid 443
XIII
43. BIG DATA AND OPEN DATA IN PUBLIC ENTERPRISES AS AN INITIAL STEP OF DIGITIZATION
Ljiljana Ilid, Aleksandar Đorđevid, Milan Erid 449
44. DEVELOPMENT OF WEB BASED APPLICATION USING SPA ARCHITECTURE
Hrvoje Puškarid, Aleksandar Đorđevid, Miladin Stefanovid, Marija Zahar Đorđevid 457
45. MAIN PRINCIPLES OF DYNAMIC RANDOM ACCESS MEMORY (DRAM) AND ANALYSIS OF DRAM MARKET
Filip Erid 465
46. INDUSTRIAL PACKAGING: TECHNOLOGY, APPLICATIONS AND PRECAUTIONS IN THE CASE OF PALLETIZED PRODUCTS
Alessandro Greco, Giangiacomo Minak, Massimiliano Vaccari, Andrea Renzini 473
47. SELECTION CRITERIA OF MATERIALS USED IN 3D PRINTERS
Ayşegül Akdoğan Eker 487
48. LAYER THICKNESS INFLUENCE OF MACRO- AND MICROSTRUCTURE QUALITY OF 3D PRINTED PARTS
Aleksija Đurid, Ranka Gojkovid, Biljana Markovid, Slaviša Moljevid, Jelica Anid 495
49. RELATIONSHIP BETWEEN EMPLOYER BRANDING, EMPLOYEE RETENTION AND COMMITMENT IN PHARMACEUTICAL INDUSTRY: AN EMPIRICAL INVESTIGATION
Makarand Upadhyaya, Asma Ayari 501
50. FERROMAGNETICS IN MAGNETIC RESONANCE IMAGING
Jasna Radulovid, Mina Vaskovic Jovanovic, Miroslav Trajanovic 521
51. BUILDING INTEGRATED PHOTOVOLTAICS - POTENTIAL AND APPLICATION
Jasna Radulovid, Danijela Nikolid, Jasmina Skerlid, Mina Vaskovid Jovanovid, Ljubiša Bojid 527
52. A REVIEW OF TELECOMMUNICATIONS SERVICE QUALITY DIMENSIONS
Abd-Elrahman Abd-Elrahman 533
53. IMPROVEMENT OF CT SCAN QUALITY BY REDUCING EFFECTIVE DOSE
Jasna Radulovid, Nikola Mijailovid, Marijana Gavrilovid Božovid 547
54. RESEARCH OF THE SCOPE OF TESTING REQUIRED FOR QUALIFICATION OF THE HVAC SYSTEM
Ilija Tabaševid, Dragan D. Milanovid 553
XIV
55. GLOBAL PROOF FOR CONSISTENT QUALITY - QUALITY CONSTRUCTION PRODUCT
Sonja Cherepnalkovska, Kristina Bombas Georgievska, Dejan Ristic, 563
56. QUALITY CONTROL OF REBAR COUPLERS IN SPLICING OF REINFORCEMENT BARS
Željka Radovanovid 569
57. TPM - TOTAL PRODUCTIVE MAINTENANCE
Marko Zlatid 581
58. THE WORLDWIDE SETTING OF HIGHER EDUCATION QUALITY ENHANCEMENT ACTIVITIES COUPLED WITH KPIS: AN OPEN COMPOSITION FOR YARMOUK UNIVERSITY IN JORDAN
Ali A. A. Rawabdeh, Rami M. Tubaishat 591
59. ON THE QUALITY ENHANCEMENT CONDITIONS OF EDUCATIONAL PROCESSES IN UNIVERSITIES
Saida Khairova , Oksana Kulikova, Khoroshilova Elena Khoroshilova, Sidorova Tamara Sidorova, Bari Khairov 597
60. QUALITY AND INSPIRATIONAL TEACHING AT HIGHER EDUCATION INSTITUTIONS FROM THE STUDENT'S POINT OF VIEW
Zorica Lazic 607
61. ‘ W C’ C V UC U BEYOND NARCISSISTIC MODELS. TOWARDS PSYCHO-LINGUISTIC QUALITY IN INTERPERSONAL COMMUNICATION
Marta Bogusławska-Tafelska, Natalia Malenko, Alina-Andreea Dragoescu Urlica 613
62. THE TECHNOLOGY OF A FEEDBACK CHANEL DEVELOPMENT FOR IDENTIFY THE STUDENT STATE IN THE LEARNING ERGATIC VIRTUAL REALITY SYSTEM
I.V. Veshneva, A.A. Bolshakov, R.A. Singatulin 619
63. IMPROVEMENT OF BUSINESS PROCESSES IN PUBLIC UTILITY COMPANIES
Luka Markovid 629
64. ELEI- METRIC FOR MEASURING ELEARNING EFFECTIVENESS
Shirshendu Roy, Samar Bhattacharya, Prasun Das 635
65. MANAGING DIGITAL LITERACY FOR QUALITY ASSURANCE OF FEDERAL UNIVERSITIES IN NORTH CENTRAL NIGERIA
Michael Ogundele 645
XV
66. ESP TEACHING IN HIGHER EDUCATION-CHALLENGES AND ISSUES
Lulzime Kamberi, Alina-Andreea Dragoescu Urlica, Makfirete Ameti 655
67. POTENTIAL OF FOREIGN LANGUAGES IN FORMING PROFESSIONAL COMPETENCY
Margarita Tsyguleva 663
68. QUALITY OF TRAINING AGAINST EMPLOYEE CAPABILITY IMPROVEMENT AT PT BNI SYARIAH
Rizqi Adhyka Kusumawati, Muafi 673
69. ESP FOR THE LIFE SCIENCES DESIGNING AN ENGLISH TEXTBOOK FOR SUSTAINABLE LEARNING
Alina-Andreea, Dragoescu Urlica, Laura-Ioana Coroama-Dorneanu, Lulzime Kamberi, Natalia Malenko 681
70. MANAGEMENT WITH THE SYSTEM OF EDUCATION AND MOTIVATION OF EMPLOYEES IN THE HOTEL INDUSTRY IN MACEDONIA
Elizabeta Mitreva 687
71. TOURISM SHOPPING BEHAVIOR: THE ROLE OF DESTINATION IMAGE AND PERCEIVED QUALITY ON WORD-OF-MOUTH
Ratna Roostika, Cahyo Putra Wibowo 699
72. THE ROLE OF COLOR SENSING AND DIGITALIZATION ON THE LIFE QUALITY AND HEALTH TOURISM
Tamara Jakovljevic, Tadeja Jere Jakulin, Gregor Papa 713
73. MODEL FOR MEASURING THE EFFICIENCY OF THE PRODUCTION PROCESS IN THE AUTOMOTIVE INDUSTRY
Dragana Rejman Petrovid, Zora Arsovski, Predrag Mimovid 721
74. INNOVATION IN SOLAR VEHICLES: FROM THE IDEA TO THE PROTOTYPE IN LESS THAN 24 MONTHS
Cristiano Fragassa, Giangiacomo Minak, Marko Lukovic, Stefano Maglio 727
75. TOWARD A SUSTAINABLE MOBILITY: A SOLAR VEHICLE FOR A NEW QUALITY OF LIFE
Ana Pavlovic, Cristiano Fragassa, Giangiacomo Minak, Marko Lukovic 731
76. DETAILED ANALYSIS OF GRR STUDY RESULTS AND THEIR VISUALIZATION
Pavlína Mikulová, Andrés Carrión García, Jiří Plura 737
77. EFFECTIVENESS OF PREVENTIVE MAINTENANCE OF MOTOR VEHICLES
Vojislav B. Krstid, Božidar V. Krstid 745
XVI
78. THE SIGNIFICANCE OF ELV RECYCLING EQUIPMENT FROM THE ASPECT OF PRESERVING NATURAL RESOURCES IN THE REPUBLIC OF SERBIA
Nikola Komatina, Aleksandar Aleksid, Danijela Tadid 753
79. THE ANALYSIS OF THE IMPACT OF RECYCLING EQUIPMENT IN THE AUTOMOTIVE INDUSTRY IN TERMS OF CIRCULAR ECONOMY
Marija Savkovid, Aleksandar Aleksid, Danijela Tadid, Nikola Komatina, Tijana Cvetid 759
80. FINANCING SMALL AND MEDIUM-SIZED ENTERPRISES AND ENHANCING QUALITY: PRIVATE EQUITY INSIGHTS
Nikola Stefanovid, Lidija Barjaktarovid 769
81. QUALITY OF LIFE AND SOCIETY 5.0
Slavko Arsovski 775
82. SOCIAL CONNECTIONS AND WELLBEING
Ljubisa Bojic 781
83. THE INFLUENCE OF CIRCULAR ECONOMY ON QUALITY OF LIFE
Paweł Nowicki, Piotr Kafel, Magdalena Wojnarowska 787
84. METHODOLOGY OF LIFE CYCLE SUSTAINABILITY ASSESSMENT
Danijela Nikolic, Sasa Jovanovic, Jasmina Skerlic, Vanja Sustersic, Jasna Radulovic 793
85. QUALITY OF WORK LIFE SHOWN IN CORRELATIONS BETWEEN EMPLOYEES WORK MOTIVATION AND INDICATORS OF EXTERNAL COMMUNICATION OF AN ORGANIZATION
Tanja Radosevic, Marija Runic-Ristic 801
86. QUALITY OF WORK LIFE (QWL), QUALITY OF LIFE (QOL) AND HAPPINESS: EXPLORING THE LINKAGES FOR MILLENNIAL WORKFORCE
Jolly Sahni 815
87. THE EFFECT OF DIGITAL TRANSFORMATION ON THE DEVELOPMENT OF QUALITY IN WORK LIFE
Bülent Eker 825
88. SOME INFLUENTIAL ASPECTS ON THE QUALITY OF RAILWAY BUSINESS OPERATIONS
Zoran Antid, Zoran Nešid, Nevena Miletovid, Đorđe Mihailovid 831
XVII
89. C C “ C ” U B GROWTH
Alina Steblyanskaya, Zhen Wang, Nailya Gabdrahmanova 837
90. TOWARD FUTURE: POSITIVE NET-ENERGY BUILDINGS
Jasmina Skerlid, Danijela Nikolid, Jasna Radulovid, Saša Jovanovid, Aleksandar Miškovid 853
91. MARKET ANALYSIS IN THE REPUBLICS OF SERBIA FROM THE ASPECT OF THE CIRCULAR ECONOMY IN THE ELV DOMAIN
Tijana Cvetid, Marija Savkovid, Aleksandar Aleksid, Sonja Kostid 861
92. ENSURANCE OF QUALITY OF ENTRY, RECONSTRUCTION AND APPLICATION FOR CHANGING AGRICULTURAL GARDENS WITH THE USE OF INFORMATION TECHNOLOGIES
Sredko Durčid, Marija Blagojevid, Olga Ristid 869
93. RATIONAL SUSTAINABLE USE OF WASTE BIOMASS IN THE DEVELOPMENT OF THE LOCAL COMMUNITY
Sredko Durčid, Aleksandar Peulid, Momčilo Vujičid 875
94. MARKETING MIX AND BRAND IMAGE ON PURCHASE DECISION AND POST PURCHASE BEHAVIOUR: CASE STUDY OF JOGJA BAY WATERPARK
Rizky Abadhanny Pribadi 883
95. ACADEMIC ENTREPRENEURSHIP IN LIGHT OF THE EU FUNDS IN POLAND 2014-2020
Anna Prusak, Tadeusz Sikora, Magdalena Niewczas-Dobrowolska 901
96. B ’ V PROFILE
Sanja Puzovid, Jasmina Vesid Vasovid, Vladan Paunovid, Zoran Nešid, Aleksandar Dragaševid 911
97. INNOVATIVE CULTURE IN THE TERM OF QUALITY CULTUREE
Milan Vukčevid, Milan Perovid, Srdjan Martid 919
98. IMPACT OF INNOVATION ON THE GROWTH AND DEVELOPMENT OF SMEs IN BOSNIA & HERZEGOVINA
Dino Tihid, Slaviša Moljevid, Ranka Gojkovic 929
99. OPEN INNOVATION AS A NEW PARADIGM IN RESEARCH AND BUSINESS
Slobodan Malbasic, Aleksic Aleksandar 937
100. THE EFFECTIVENESS OF APPLYING STORYTELLING IN ADVERTISING SPOTS
Adriana Vallejo, Stefos Efstathios, Mercy Guamán, María Banegas, Adrián Narvaez 945
XVIII
101. THE ALIGNMENT OF INNOVATION STRATEGY, ISLAMIC HRM PRACTICES, AND ORGANIZATIONAL PERFORMANCE; A CONTINGENCY APPROACH
Muafi, Qurotul Uyun 959
102. HOW THE IMPLEMENTATION OF SCIENCE AND TECHNOLOGY TRANSFORMATION IN DEVELOPING POTENTIAL OF HIJAB SMEs IN GRESIK
Jun Surjanti, Yoyok Soesatyo, Sanaji Sanaji, Setya Chendra Wibawa 969
103. ANALYSIS OF NATURAL GAS CONSUMPTION IN HOUSESHOLDS
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104. MODELING SMART TOURISM
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107. A REVIEW ON MEASURING THE SUCCESS OF SMART CITY INITIATIVES
Krešimir Buntak, Maja Mutavdžija, Matija Kovačid 1011
108. U C C V C ’ B K
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110. ANALYSIS OF THE FAULT TREE OF THE CROP SPRAYER PUMP
Dobrivoje Datid, Milan Vasid, Jasna Glišovid 1033
Quality Festival 2019
ISSN 2620-2832
1 Krešimir Buntak
Email: [email protected]
1011
Krešimir Buntak
1
Maja Mutavdžija
Matija Kovačić
A REVIEW ON MEASURING THE
SUCCESS OF SMART CITY INITIATIVES
Abstract: It is estimeted that by 2025, in cities or urban
areas, almost 75% of the world's population will live.
Challenges associated with increasing the number of urban
population, the development of Internet technology and the
transformation of traditional cities has led to a new concept –
Smart City concept. To understand the success of initiatives
and projects of smart cities, a comprehensive set of factors is
reviewd, along side with different methodological approaches
for measuring Smart City initiatives. In the context of Smart
Cities, it is also important to mention a set of norms that can
help in measuring this kind of initiatives, but can also be a
foundation for further investigation and new measurement
methodologies.
Keywords: Smart city, management, ISO 37120, ISO 37106
1. Introduction
The development of smart cities is a process
driven by urbanization and the challenges
associated with the management of the urban
environment in which a number of people
resides. Urbanization or the process of
moving people from rural to urban
environments has been driven by the decline
in productivity of labor as well as greater
employment opportunities in urban
environments. (Uttara et al, 2012) The
increase in the number of urban population
results in an increase in the challenges
associated with ecological problems which
undermines the sustainability of the system.
However, the size and speed of urban space
development is not uniform in all economies,
but it is important to emphasize the existence
of a trend that indicates gradual growth of
the urban population. Estimates indicate that
by 2025, in cities or urban areas, almost 75%
of the world's population will live. (Cui and
Shi, 2012) Challenges associated with
increasing the number of urban population,
the development of Internet technology and
the emphasis on the transformation of
traditional cities into the smart city concept
can, as a result, have the development of
smart solutions used in areas such as traffic
system management, general city process
management, development of digital city
infrastructure etc. (Paliaga and Ernes, 2018)
Furthermore, the concept of smart city
implies the implementation of sensors by
which information is collected on the basis
of which the city can be managed. Sensors
are classified in several categories depending
on their application and purpose. Some of
the examples are the use of technical sensors
to monitor air quality, presence and radiation
levels, water presence etc. In addition,
sensors can be used to identify the quality of
life of urban residents by monitoring their
health status, etc.. (Bačić et al, 2018)
However, with some advantages of using
modern technology, there are also challenges
associated with the potential for misuse of
data collected by sensors, as well as the
challenges associated with disturbing the
privacy of urban residents. The Smart City
1012 K. Buntak, M. Mutavdžija, M. Kovačić
concept encompasses several dimensions of
the urban environment. In the literature,
different authors have different views on the
dimension and scope of the smart city
concept, but it is certainly recommended to
study the smart city through sustainability -
ecological, economic and social components.
Within the sustainability component, other
components are defined that determine the
concept of smart cities such as transport,
energy, education, construction,
infrastructure, water, etc., and sustainability
development, which is also correlated with
the sustainability of urban structure as a
system.
2. Smart city – conceptual
definition
In literature, a large number of conceptual
definitions of smart cities are encountered,
depending on the aspect of the observation.
Hall et al. (2000) observe the smart city as a
city that integrates the monitoring of all
factors and phenomena associated with
infrastructure, including roads, railways
within the city, bridges, overpasses, water
supply systems, and all to provide an optimal
service to residents. (Hall et al, 2000)
Harrison et.al (2010) adds the need to
connect infrastructure with sensors and
technology that allows infrastructure
management and they define smart city as
the one that connects the infrastructure it
wants to manage with sensors and with
information technology based on it can be
managed. So, the smart city is described as a
city that is surrounded by technology, or that
in its infrastructure has implemented
technological solutions that change the
aspect of which its inhabitants observe the
processes within it. Aspects of urban
processes are the way energy, traffic, people
and other segments of the city are managed.
(Harrison et al, 2010)
Nam and Pardo (2011) emphasize the
importance of the existence and use of web
2.0 technology that enables the interaction
between the system and its user.
Accordingly, the same authors define the
smart city as a city that combines
information and communication technology
with Web 2.0 technology to enable all
processes in the city to be accelerated . (Nam
and Pardo, 2011) However, the emergence
of industry 4.0 certainly needs to include the
technological achievements and discoveries
of the industry mentioned in the conceptual
definition of the smart city. The concept of a
smart city within itself combines concepts of
smart environment, smart living, smart
management, smart economy, smart
transport that determines smart society.
(Kumar et al, 2017) In accordance with such
a defined smart environment, ie the systems
that surround it and which are integral to the
smart city, it is necessary to access the
development of the associated technology
that will enable the processes associated with
the mentioned components to proceed. One
of the technologies applied to this is the IoT
as well as the use of the associated sensors
that collect all the data needed to make a
decision.
3. Success factors of the Smart
City initiatives
To understand the initiatives and projects of
smart cities, a comprehensive set of factors
is proposed, which are used to study and
compare with the factors of the city within
the concept or some of the project is
developed. In addition to the before
mentioned sustainability, certain internal and
external factors are taken into account in
shaping, implementing and using smart city
initiatives. Factors that create a framework
for describing smart cities and designing
initiatives are grouped into eight groups.
These eight groups of factors include:
management and organization, technology,
governance structure of the city, politics,
people and community, economy,
infrastructure and the natural environment.
(Chourabi et al, 2012)
1013
Top management and commitment to
organizational changes play a particularly
important role in the success of innovation.
Within the group of management and
organization factors, the role of managerial
leaders is important. Apart from
innovativeness, the main role is to develop
an unique set of goals that people can
devote. Leaders should develop their
management skills of the entire
organizational network. For a successful
implementation of a smart city initiative,
leadership is necessary. Through digital
technology and infrastructure / applications,
digital networks connect organizations,
social groups and businesses located in the
city area. (Nam and Pedro, 2011)
Participatory governance and involvement of
citizens (under different stakeholder roles)
are key concepts in many areas of smart
cities. The governance structure of the city
must be oriented towards the realization of
this concept, because governance is the core
of the initiative of smart cities. It
transparently maintains the decision-making
process and enables citizens to be better
involved in the implementation, monitoring
and evaluation of the initiative. (Castelnovo
et al, 2016Transformation from a plain city
to a smart city also involves the interaction
of technological components with political
and institutional components. Political
components represent different political
elements (city council, city authorities and
cities) and external pressures such as
political programs and policies that can
influence the outcomes of IT initiatives.
Institution willingness, such as removing
legal and regulatory barriers, is important for
the smooth implementation of smart city
initiatives. (Mauher and Smokvina, 2006)
People and communities are one of the key
components of smart city initiatives. Smart
City represents a spatial area that brings
together ICTs and people to improve
innovation, learning, knowledge, and
problem solving. Despite the emphasis on
technology, the human factor is key to
technology management and innovation
development. The economy is the main
driver of all initiatives, and it is considered
that a city with a high degree of economic
competitiveness has one of the qualities of a
smart city. Also, one of the key indicators
for measuring city competitiveness is the
city's capacity as a driver of economic
growth. The built environment encompasses
various physical infrastructures that are built
on the natural environment of the urban area.
It includes city infrastructure such as roads,
bridges, tunnels, buildings (residential,
business and recreational), pipelines,
electrical and communication lines, etc.
Within the concept of a smart city it is
important to emphasize the ecological and
economic sustainability of built
infrastructure, but also the challenges of city
authorities in managing old and worsened
infrastructure. Different aspects of the built
environment contribute to the desirability of
the city. The main functions of some of the
built infrastructure are of vital importance
for the protection of life and property of the
inhabitants. (Garcia et al, 2015)
Sustainability is one of the key strategic
elements of a smart city. A regional
sustainability is prerequisite for harmonized
development of each state. (Savovic et al,
2016.)
In a world where resources are scarce and
where cities increasingly base their
development and wealth on tourism and
natural resources, cities must guarantee the
safe and renewable use of their natural
heritage. A smart city should have an
environmental monitoring system, for
example, internal and external monitoring
and measurement of air quality, and
telemetry of noise and pollution. (Gabrys,
2007)
3.1. ISO 37120 Sustainable
development of communities
In May 2014, the International Organization
for Standardization published the first
1014 K. Buntak, M. Mutavdžija, M. Kovačić
international standard on city information,
ISO 37120, which includes 100 indicators
for city services and quality of life. The
standard is developed within the Global City
Indicators Facility, which has more than 250
cities around the world. (Zdraveski et al,
2017)
ISO 37120 certificate or Smart City
certification, helps cities measure progress,
with the ultimate goal of improving the
quality of life in the city. The standards are
developed by the leading experts of ISO
Technical Committee on Sustainable
Development (ISO / TC 286), using the
knowledge and experience of 250 cities. The
certificate sets a number of standardized
indicators and thus ensures a unique
approach of measurable indicators for all
applicants. ISO 37120 defines and
establishes methodologies for a set of
indicators to manage and measure the
success of city services and quality of life. It
applies to any city, municipality or local
government that is bound to measure its
performance in a comparable and verifiable
manner, regardless of size and location. ISO
37120 establishes a set of standard
performance appraisal indicators that ensure
a unified approach to what is measured and
how this measurement is to be carried out. In
addition, the International
Telecommunication Union defines various
key performance indicators for smart
sustainable cities through the ISO / TR
37150 standard for fire and emergency
response, health, education, security,
transportation, energy (percentage of urban
population with authorized electrical
service), water (percentage of city
population with drinking water supply),
social equality, technology and innovation
(such as the number of internet connections
per 100,000 people), CO2 levels and
reduction strategies, and buildings (such as
energy consumption in residential buildings).
Also, an indicator of ICT success in smart
cities is suggested, using factors such as the
environmental impact of the city, the ratio of
renewable energy sources to total energy
consumption and energy management
frequency. (Khatoun and Zeadally, 2016)
ISO 37120 is of great importance when it
comes to indicators that determine whether
smart city initiatives are good for supporting
city services and quality of life or not. The
importance of this norm in this context is
that ISO 37120 provides the necessary
indicators. If these indicators are in
accordance with ISO standards, smart city
technology has the potential to improve city
services and quality of life. (Arman et al,
2015)
3.2. ISO 37106 Sustainable cities
and communities
ISO 37106 provides guidance to leaders in
smart cities and communities (from the
public, private and voluntary sector) on
developing an open, collaborative, citizen-
oriented and digitally enabled operational
model for their city that puts their vision for
a sustainable future to work. This document
does not describe a unique model for the
future of cities. Instead, the emphasis is on
processes that enable the innovative use of
technology and data, together with
organizational changes, and which can give
each city a specific vision for a sustainable
future in a more efficient, effective and more
agile way. This document provides proven
tools that cities can apply when operating a
vision, strategy, and policy program that has
developed after the adoption of ISO 37101, a
management system for sustainable
community development. They can also be
used, in whole or in part, by cities that are
not bound by the ISO 37101 management
system.
4. Literature review on measuring
Smart City iniciative
Numerous authors present solutions for the
measurement of smart cities, which will
enable cities to compare and define the best
1015
practices of smart cities. Despite the
complexity of this kind of measurement, the
authors offered different methodologies. The
authors Priano and Guerra (2014) awarded
points for each surveyed city for each of the
defined indicators (electronic administration,
pollution, energy efficiency, renewable
energy and broadband). They then estimated
how each city solved identified problems
(management, mobility, environment, and
connectivity) by awarding a "0" to those
problems for which no solution was offered
and "1" for those being considered. As an
initial approximation, they considered that
all the initiatives were comprehensive,
meaning they were applied to the city as a
whole. Finally, they assumed that the
citizens' assessment of a smart initiative was
also included. (Priano and Guerra, 2014)
Authors Carli, Dotoli, Pellegrino and Ranieri
(2013) measure smart cities by several
categories. The first category refers to
indicators that look at the physical
infrastructure of a city (eg capillaries of
public transport networks), urban property
(eg green areas) and general context
conditions (eg air quality). The second
category includes indicators that are prone to
measure the satisfaction and well-being of
citizens. Examples of this category are:
satisfaction with school quality, satisfaction
with the transparency of bureaucracy, etc.
Useful additions to objective indicators are
subjective indications. Subjective indicators
are important because they provide a more
complete and articulated vision. The second
dimension of the overall measurement
includes indicators based on methodologies
and calculation techniques. Most of these
indicators come from traditional repositories
such as list results, statistical registers, etc.
(Carli et al, 2013)
Authors Kitchin, Lauriault and McArdle
(2015) emphasize that there are different
types of measuring indicators. Individual
indicators consist of measurements or
statistics pertaining to one occurrence. For
example, the total number of unemployed or
the unemployment rate in which the total
number of unemployed is standardized in
relation to total workforce. The most
desirable individual indicators are direct
measures that are well-defined and
unambiguous. They can be considered as a
quantitative measure and have strong
representativity (measures that state that
measures). Composite indicators combine
several individual measurements using a
weighing system or statistics to create a new
derived measure. The deprivation index, for
example, usually combines several indicators
such as household income, work status, well-
being and health status, and access to
services to ensure a single overall rating.
(Kitchin et al, 2015)
Hajduk (2016) considers the most practical
way to measure city performance using the
ISO 37120 standard. ISO 37120 is a set of
standardized indicators that provide a unique
approach to what is being measured and how
measurement is carried out. Generally, ISO
37120 defines indicators divided into 17
topics. These indicators can be used to
monitor the progress of sustainable city
development. In order to plan the city's
future needs, the current resource efficiency
must be taken into account. Indicators have
been developed to help cities learn each
other by allowing comparisons across a wide
range of performance measures and sharing
best practices. (Hajduk, 2016)
5. Conclusion
In order for a city to prosper, all key city
systems must work together using all their
means to overcome the challenges facing the
city. City's "smartness" describes its ability
to unite all of its resources and to work
effectively with the greatest possible
efficiency to meet the set goals. A smart city
can have one or more smart components,
including smart transport, smart grid, smart
health care, and smart management. Smart
cities with minimal implementation and
operation costs are key to long-term
1016 K. Buntak, M. Mutavdžija, M. Kovačić
sustainability. The need for smart cities
grows day by day with increasing population
numbers and limiting land resources.
(Mohanty, 2016) City's attractiveness is
directly linked to its ability to offer basic
services that support growth opportunities,
create economic value, and create
competitive differentiation. The proliferation
of new forms of data - either collected from
sensors embedded in the built environment
or collected from social media - has offered
new opportunities for understanding urban
processes that will, according to the concept
of smart cities, differentiate between places
and make them more competitive. In short,
these new sources of data and new ways of
analysis, visualization and understanding of
data reconfigured the social and spatial
processes of urban management and
economic development. In the era of
economies of knowledge, urban areas should
not just redistribute their local wealth, but
also invest in the quality of life of their
citizens. In this context, Smart City is a
broad term that encompasses many different
socio-ecological aspects and ICT
applications. Despite the recent growing
interest in this issue, public administration
still needs support to structure the concept of
city intelligence, include its implications,
identify benchmarks at the international
level, and find opportunities for
improvement, and as one of the possible
ways of measuring that improvement is the
use of ISO 37120 or others the standard
offered by ISO as a roof organization.
.
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1018 K. Buntak, M. Mutavdžija, M. Kovačić
Krešimir Buntak University North,
Koprivnica,
Croatia
Maja Mutavdžija University North,
Koprivnica,
Croatia
Matija Kovačić University North,
Koprivnica,
Croatia
