IT Training DSF 2015

Done by: Mohammed Marwan Shahin Senior Technical Trainer

Outlines

• Introduction to IT Category • PC Section: - Customer Types vs. PC Platforms

• Printers Section: - Types of Printers. - Questions to identify the customer needs. - Printer specs/Features.

• Networking Section: - Selling strategy. - Latest Networking Technologies.

• Accessories • FAQs

Introduction to IT Category

• IT department considered to be the best profitable department on Sharaf.

• Having a Wide portfolio.

• Best Chance to achieve the target.

• Sharaf DG is Having exclusive products.

IT Sub Categories

PC Dep Printers Dep Networking Dep

Mac Dep Softewares Accessories

PC Department

Everyday computing (Student)

• Limited budget

• Facebook, Youtuber, Word, Excel, Listen to music.

Basic Notebook

• Dual Core processor

• Intel HD Graphics

• 720p display & normal sound quality.

• HDD

• Weight >2.5 Kg

• Battery Backup : 3 to 4 hours

PC Department

Multimedia customer

• Facebook, Youtuber, Word, Excel, Listen to music.

• Playing/watching games and movies from time to time.

• Skype

Mainstream Notebook • Dual Core processor

• Intel HD Graphics or Nvidia GeForce GDDR3

• 1080p display

• Advanced sound quality (Dolby & Beats).

• HDD

• Integrated DVD or Blu-ray Drive

• Battery Backup : 5 hours

PC Department

Gamer/Designer Customer

• Playing high resolution games.

• Using engineering software’s.

Gaming/Premium Notebook • Dual/Quad Core processor

• Nvidia GTX GDDR5

• FHD/Ultra HD display

• Advanced sound quality (Dolby & Beats) with subwoofer.

• RAM : 16 GB

• Integrated DVD or Blu-ray Drive

• Battery Backup : 5 hours

PC Department

Traveller/ business Customer

• Sending emails (Outlook)

• Need more battery backup.

• Need more security.

• Durability.

• Fast response.

• Light weight.

• Small screen size (14,13 inch)

Ultrabook / Convertible • Finger print and face detection

• Windows 8 pro

• Intel HD Graphics

• FHD 13 to14 inch display

• SSD , intel antitheft technology

• No DVD or Blu-ray Drive

• Battery Backup : 6 to 9 hours

• Thickness < 24 mm , Weight < 1.3 Kg

intel Processors

Intel 3rd Gen • HD Graphics

2500/4000

• Security technologies.

• 17 W

Intel 4th Gen • Intel iris , 4K

• Fast response 3 Sec

• Less power consumption 10W

Intel Core M • 14 nm

• 4.5 W

• For convertible

Intel M Processor

• Intel has finally unveiled its first CPUs using the new Broadwell architecture (Fan less).

Architecture:

Broadwell processor use 14 nm manufacturing process which will help manufacturing thinners PCs (7.2 mm).

PC Type:

2 in 1 detachable PCs.

Power consumption: The new chips use only 4.5 W of power.

Core/Threads:

This processer will be having 2cores/4 threads.

Graphical capabilities:

The graphics technology will be intel HD graphics 5300

Two models as the followings:

- 5Y10 up to 2.0 GHz

- 5Y70 up to 2.6 GHz

Basic questions to identify the customer needs

• Who is the computer for?

• What are the primary use for your new computer ( e-mail, web surfing ,chat, spreadsheet, word processing) ?

• What else will you use your new computer for ( edit picture/ videos, play video games, watch HD movies)?

• Where do you plan on using your new computer ?

• Are you looking for a mobile solution ?

Printer section

Inkjet all in one:

- Scan

- Copy

- Print

-Dual Ink

Advanced inkjet printer

-Quad Ink

-Ethernet

-Duplex printing

-Wifi

Mono laser printer

- Mono toner

- Wifi

Ethernet

Color laser printer

- Quad Toner

- Wifi

Ethernet

Advanced laser printer

-Fax

-Duplex

-Wifi/ Ethernet

The Features

• PPM: Page per Minute is a common method of measuring the output of a printer, as it determines the speed a printer is capable of printing.PPM between different printers cannot be compared on a one-to-one ratio.

Benefits: higher the PPM higher would be the speed of printing.

• Resolution: is a measurement of a printer’s quality and is traditionally measured in Dots Per Inch ( DPI). It is the measure of how many dots of ink or toner a printer can place within an inch ( or centimeter) .

Benefits: Higher the DPI, the better the detail and clarity your printed image will have.

The Features

• Duplexing facility : it is printing on both sides of a page. Auto-duplexing printers offer automatic double-sided printing with help from a duplexing accessory that allows the printer to automatically output a two-sided page.

Benefits : it saves paper by printing on both the sides .

• ADF: Automatic Document Feeder. If you have several pages to print, rather than placing them onto the glass, one by one, and printing, you can use the Automatic Document feeder to do the work for you .

Benefits : it will speed up the printing process

The Features

• Memory card reader : A memory card reader is a device used for communication with a smart card or flash memory card. It connects to the USB port on a computer. Upon inserting a memory card into its slot, images are transferred from devices.

Benefits : you can transfer data to a PC from memory cards easily.

• USB port : it stands for Universal Serial Bus. It is a specification of a serial bus for easy connection of the peripherals to the PC. USB can handle 127 devices.

Benefits: you can connect devices easily with your PC.

The Features

• RJ45: Registered Jack 45.it is an electrical connector used in printers. RJ45 connector has two forms: the male plug and the female jack or socket. Each has eight conductors. RJ45 has replaced many older connector types because of its smaller size and relative ease of plugging and unplugging

Benefits: you can connect your printer over a network easily.

• Light scribe Direct Disc Labeling: is an innovative technology that uses a special disc drive, special media, and label-making software to burn labels directly onto CDs and DVDs. Because the labels are laser-etched-not printed- there’s no ink. No smudging. And no peeling.

The Features

• Bluetooth : it is a short-range communications technology intended to replace the cables connecting portable or fixed devices while maintaining high levels of security. The effective range of Bluetooth devices is 32 feet ( 10 meters)

Benefits: you can pint wirelessly from your PC with in a short range

• Wi-Fi: Wireless Fidelity. Printers with this facility can communicate wirelessly with other devices within 200 feet or so. You can take print out wirelessly with a speed of 55 Mbps or so.

Benefits : you can get wireless printing facility at higher range.

Basic questions to identify the customer needs

• Where will you use the printer?

• Will you print from a multiple PCs?

• What kind of document are you printing usually?

• Do you care about the photo resolution?

• Do you need a mono or a color printer?

• Do you need a fax/ Duplex option ?

• Do you need to share a printer with a home / office network?

Network section

Routers : Main device to access the internet.

Range extender : Network device which help us to extend the Wifi range.

Power line adapter: can extend the signal range by the use of electricity (for villas).

USB Adapter: can upgrade the wireless technology of the PC/Notebook.

3G Adapter: to access the internet from anywhere , no need for a router or hotspots.

Router selling process

Do you have Etisalat or Du connection?

Etisalat Du

Do you have ADSL or E-life ?

ADSL E-life

Wireless modem router

Wireless router Wireless router

Basic questions to identify the customer needs

• Where will you use the router?

• How many PC will share the same network?

• What kind of application will you use?

• What is the size of your flat , Villa?

• Do you like to watch online HD movies?

• Do you like to play network games?

• Do you need a smart router?

Accessories

Mouses Keyboard Carry Case

Webcam PC Cooler Speakers

Mouse tracking technologies

Mouse Technologies:

Mechanical Optical laser Blue-track (Microsoft)

Mouse image:

Technology description:

Uses moving parts to perform the same function, require maintenance.

Uses a light source, typically a LED, and a light detector, to detect movement relative to a surface, they do not require maintenance.

Uses a small infrared laser instead of an LED and has significantly increased the resolution of the image taken by the mouse.

work with confidence on virtually any surface, It combines the width and power of optical technology with the precision of laser tracking .

Logitech Presenter

Logitech Wireless Presenter R400

Technical Specifications:

Built-in slideshow buttons Up to 50-foot effective range with 2.4 GHz wireless technology Red laser pointer with LED indicator Plug-and-play, no software required Storable receiver and carrying case Battery-power indicator On/Off switch

Keyboard

Ergonomic keyboard

A computer keyboard designed with ergonomic considerations to minimize muscle strain and a host of related problems, and to allow right and left hands to type at a slight angle more natural to the human form.

Bluetooth keyboard

is a keyboard that connects and communicates to its parent device via the Bluetooth protocol. devices are widely used with other portable devices such as tablets and smart phones though they are also used with laptops and Ultrabooks.

PC/Tablets Carry Case

Tablet/Ipad Case Notebook Carry Case PC Backpack

Questions to sell: What kind of PC/MAC you want to use it for? What is the size of your PC/Tablet?

Tablet/Ipad Screen Protector

Questions to sell: Do you need it for Tablet or Ipad? What is the size of your Ipad/Tablet?

A screen protector is an additional sheet of material that can be attached to a screen of an electronic device and protect it against physical damage. The tip of the stylus could scratch the sensitive screen surface, screen protectors provided sacrificial protection from this damage.

PC Cooler Notebook cooler, Cooler pad or Chill mat is an accessory for laptop computers that helps reduce their operating temperature, which is normally used when the laptop is unable to sufficiently cool itself. Laptop coolers are intended to protect both the laptop from overheating and the user from suffering heat related discomfort

Active coolers

Active coolers use small fans to generate additional airflow around the body of the laptop. This helps convect heat away from the device. Many cooler pads support the use of a power adapter, though they typically run on power drawn through one of the laptop's USB ports. Additionally, many cooler pads come with a built-in USB hub, so as not to consume one of the laptop's often limited number of USB ports.

PC Cooler

Questions to sell: For what size of Notebook you need it?

Brands:

Belkin Targus

Passive Coolers Typically, a conductive cooling pad allows for the cooling of a laptop without using any power. These "Pads" are normally filled with an organic salt compound that allows them to absorb the heat from the laptop.

Logitech webcam C270 C310 C525 C615 C920

The specs: HD video calling (1280 x 720 pixels) Video capture: Up to 1280 x 720 pixels Logitech Fluid Crystal™ Technology Photos: Up to 3.0 megapixels (software enhanced) Built-in mic with noise reduction Hi-Speed USB 2.0 certified Universal clip fits laptops, LCD or CRT monitors

The specs: HD Video calling (1280 X 720 pixels) HD video capture: Up to 1280 X 720 pixels Logitech Fluid Cyrstal™ Technology Photos: Up to 5 megapixels (software enhanced) Built-in mic with noise reduction Hi-Speed USB 2.0 certified Universal clip fits laptops, LCD or CRT monitors

The Specs: HD video calling (1280 x 720 pixels) HD video capture: Up to 1280 x 720 pixels Logitech Fluid Crystal™ Technology Autofocus Photos: Up to 8 megapixels (software enhanced) Built-in mic with Logitech RightSound™ technology Hi-Speed USB 2.0 certified Universal clip fits laptops, LCD or CRT monitors

Full HD 1080p video capture (up to 1920 x 1080 pixels) HD video calling (1280 x 720 pixels) Logitech Fluid Crystal™ Technology Autofocus Photos: Up to 8 megapixels (software enhanced) Built-in mics with automatic noise reduction Hi-Speed USB 2.0 certified Universal clip fits laptops, LCD or CRT monitors

Full HD 1080p video calling (up to 1920 x 1080 pixels) with the latest version of Skype for Windows 720p HD video calling (up to 1280 x 720 pixels) with supported clients Full HD video recording (up to 1920 x 1080 pixels) Logitech Fluid Crystal™ Technology H.264 video compression Carl Zeiss® lens with 20-step autofocus Built-in dual stereo mics with automatic noise reduction Automatic low-light correction Hi-Speed USB 2.0 certified (USB 3.0 ready) Tripod-ready universal clip fits laptops, LCD or CRT monitors

Microsoft webcam

LifeCam HD-3000 LifeCam Cinema LifeCam Studio

CMOS sensor technology Motion Video: 1280 X 720 pixel resolution Still Image: 1280 X 800 Up to 30 frames per second Omni-directional Microphone

CMOS sensor technology Motion Video: 1280 x 720 pixels video Still Image: Up to 5 megapixel (2880x1620 pixels, interpolated) photos Up to 30 frames per second Digital pan, tilt, and 4x digital zoom Auto focus, range from 6” to infinity Automatic image adjustment with manual override Integrated uni-directional digital microphone

CMOS sensor technology Sensor Resolution: 1920 X 1080 Still Image: 5 megapixel (2560 x 2048 pixel, interpolated) photos Automatic face tracking Digital pan, digital tilt, and 3x digital zoom Auto focus from 0.1m to ≥ 10m

Automatic image adjustment Up to 30 frames per second Integrated omni-directional super

wideband microphone

Livescribe

The LiveScribe Smartpen can be used in a variety of manners, and in academic settings you are likely to encounter the LiveScribe Smartpen being used as a note taking tool for mainstream students, as an accommodation for students with a disability who need a note taker, as a source for alternate media, and as an instructional technology.

Portable DVD Drive

lot of laptops are coming without DVD drives these days, like the super-thin Ultrabooks or Apple's new MacBook Pro and MacBook Air. Brands available:

- Transcend - Buffalo - HP

FAQ

• What is convertible PCs?

• Which brand is the best?

• What is Core M processor?

• What are the difference between the 3rd and 4th Gen?

• What is USB 3.0?

• What is 802.11 AC ?

• What is SSD ?

• What is Ultra HD ?