IYC presentation 2016

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www.primaxis.com.au

Your city, in your hands

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www.primaxis.com.au

Content

What is a Smart City?

What is ‘Improve Your City’?

Community engagement

• Mobile Application

• Technician App

• Website

• Social and participatory platform

• Viral platform

Solution for City Councils

• At a glance

• Comprehensive management

• Dashboard

• User profiles

• Different geographic areas

• Administer the ‘Improve Your City’ platform

IYC OpenAPI

Communication plan

Comparative

Benefits for Community

Benefits for City Councils

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3What is a Smart City?

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What is a Smart City?A more sustainable city using new technologies

Smart Cities are cities that use information technology to create an urban space with infrastructures, networks and intelligent platforms with millions of sensors and actors, into which we include active people and their smart-phones.

The Smart City converts into a digital platform that allows to maximise economy, society, the environment and the well being of the city and facilitates the change to a more sustainable behavior by all of its agents: users, companies and administration.

4What is Improve Your City?

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What is ‘Improve Your City’?

‘Improve Your City’ (IYC) is a communication platform between the public and the City Council framing Smart City solutions, based on three fundamental pillars of Open Government: Participation, Collaboration and Transparency. The platform provides different channels and communication tools, both for the community and for City Councils. The community can send service requests, suggestions and ask questions via a mobile

application, and so turning themselves into the sensors of the city. On the other hand, the City Council utilises a back office application that allows them to manage the requests sent by the comunity, analyse statistics, generate work orders and control its providers’ activity.

IYC integrates Open311 and OpenAPI standards.

Convert your city into a Smart City optimizing your resources

Efficient management

Transparent city

Participatory city

5Citizen engagement

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Community Engagement

What are the hours of public libraries?

There’s an abandoned car in my street since 3 weeks

The pothole in my street already caused 7 accidents

I’d like to have a public pool in my neigborhood

There’s a broken street lamp at my door

An informed community is an active community

The Community are part of the solution

30 seconds to send a service request/question/suggestion

Real time tracing of your requests

Direct and two-way communication between the Community and City Councils

Social and participatory network of your city

6Citizen engagement

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Mobile Application01

One single application - infinite functionalities and possibilities

Dynamic and customizable

Social and participatory

‘Improve Your City’ offers as many functionalities as there are requirements in your City Council. Users just download a single application, but will have access to all the services the City

Council wants them too. The community generated by the platform makes communication between your community and your city council two-way and active.

App Store

Multi language

Easy to use with an intuitive interface

7Citizen engagement

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Send service requests in 30 seconds

Social forum

Send suggestions and ideas

City alerts and activities

From a single screen, simply by adding a service request type and a photo. Users will constantly be updated about their request’s status.

Ask anything you want about your city. Although any user can respond to any question, there will always be an official answer.

Your community know what they need and want , better than anyone. Suggestions can be surprisingly creative.

Blackouts, roadblocks, events and parties. Any alert the City Council officials send, will immediately pop up on your users’ mobile phones.

8Citizen engagement

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We know that no two cities are the same, that’s why ‘Improve Your City’ adapts to your environment

The application provides the ability to add as much functionality as you would like:

Customise the home screen and adapt its colours to your corporate image and branding.

Manage the categories and questions you would like your community to interact with.

Free Zone

Dynamic categories

Custom design

Direct access to websites

Documentupload

Profiles in social networks

And much more...

Users choose what kind of alerts they would like to receive and how; on their smartphones or by e-mail.

Configure alerts

9Citizen engagement

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Technician App01

Specific technician`s app to complete the feedback circuit

Two kind of user profiles: Team Leader and Technician

Management of reports Internal communication within the City Council

Attach pictures and comments when the issue is fixed

9Technician App

10Citizen engagement

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Website02

All the content available from one single website

Consult public service requests

Report service requests

City alerts

News

Links to content of interest

Public questions and suggestions

“Anonymous” user/public area

Create service requests and share

Support

Comment

Follow

Flag

My service requests

My comments

My supports

Registered user/private area

Users can access the services provided by ‘Improve Your City’ from any device with Internet connectivity through a single website. Each City Council has its own website, with its own domain name and corporate image.


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Social and ParticipatoryPlatform03

‘Improve Your City’ is a community where your City Council and the Community collaborate, exchange information and connect virtually.

Users can:

Be part of the community of your city

Add comments and photos to an existing service request

Respond to the questions of others

Support suggestions they con-sider of interest

See their contacts’ activity and interact with them


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Viral Platform04

Go viral and offer new functions to your community and companies with proper websites

From the ‘Improve Your City’ website you can create widgets of different sizes, choose the data you want to appear and customise its colour scheme to integrate it perfectly into different websites. Generating a widget facilitates access to ‘Improve Your City’ from any website, blog, social network or desktop.

Widgets

The Facebook application is a way to attract and attach the audience to improve your city. Furthermore, the platform incorporates a “Civic Points” system that rewards the users’ activity, such as uploading photos, adding information, sending service requests, etc.

Facebook application

You can comment, support and follow any of the mobile application’s functions, not only from within the app, but also from any social network.

Social networks

13Solution for city councils

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Solution for City Councils

Dashboard

Workflow management

SLA control

Automatic reports

‘Improve Your City’ reduces management cost and time


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At a Glance01

Dashboard

Control the number of Received; Pending and Solved service requests and their gateways, in real time.

The system allows you to analyse and define SLA services improving the services’ efficiency and reducing request response times.

You can see the key points of your city, service request hot spots and their evolution analysing and comparing different map types.

Making decisions is much easier when managing real data

Heat map and evolutionary map

Control about employ-ees and providers


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Comprehensive management02

The exclusive anti-double system automatically detects the possible duplicate service requests, saving management time.

The automatic service request assignment to the corresponding attendants and defining predetermined notifications users receive, reduce your managers’ work load and allow them to focus on other tasks.

Keep your managers connected through the platform’s private message system. In this manner, they are aware of updates and news concerning service requests.

Service requests by Area, Category, Keyword. We allow a large variety of filters at your disposal, so you can easily locate the information needed.

Anti-double system Streamline the workflow

Internal communication Search engine

Citizen Technician

Manager


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Dashboard03

From ‘Improve Your City’ you can generate reports to determine the number of received service requests within a certain time period; the requests that have been solved by a

particular person; be informed of the creation of a specific service request category; or compare different areas, dates or categories.

Allow the users to rate the level of service against their request.

Keep track of what is happening in your city

How good is the service?


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User Profiles04

‘Improve Your City’ is accessible from any common device which improves the end-user’s experience

Coordinators• Access to reports• Dynamic maps

Managers• Request management• Interaction with the

Community

Supervisors• Request tracking• Work evaluation

Technicians• Work orders• Check-in completed

tasks


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Different GeographicAreas05

One city, but several neighborhoods and managers

Managers and suppliers will receive different notifications, depending on where the issue arose.


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Administer the ‘Improve Your City’ Platform05

Control the ‘Improve Your City’ platform from a single point

Application

Changing the application’s look is as simple as uploading a photo and selecting “Accept”: The image change will then be reflected on all devices.

Define SLA agreements for each category. To guarantee the service quality, you can configure e-mail notifications and alerts.

Your city probably doesn’t need a “Stranded Whale“ category, or does it? Since we want to allow flexibility, we have included an icon gallery at your disposal, so you can add or remove the categories you wish to use.

Categories Services

20IYC OpenAPI

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IYC OpenAPI

Integration

OpenAPI allows us to integrate the platform into other systems used by the Council.

Providers can integrate ‘Improve Your City’ into their systems.

Puts the proper information at the disposal of third party developers, to exploit the service, with the intention to encourage the development of new applications and the integration into external information systems.

Development Providers

The Community, companies, civic developers, etc. can access a private and public API to consult data and/or create new functionalities and applications

21Communication plan

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Communication Plan

We’re aware that a successful implementation depends on excellent marketing. Thus, ‘Improve Your City’ incorporates a communication plan, that guarantees the total visibility of the application and your city council to all local media.

Your city’s image

• Customized web site

• Press releases

• Design of an invitation for press conferences

• Brochure design for citizens

• Custom poster design for public installations

• Marquee poster design

• Web site banners

• Promotional video

• Stamp Smart City

• Digital stamp for web site

• Creation of profiles in social networks

• Chats in centres explaining the service

• Printing of all graphic material

• Promotional Merchandising: Bags, pins, pens, magnets

22Comparative

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Comparative25,000 cities in the US already use customer engagement systems

$9.00 $5.30 $0.65Management cost of a service request reported by a field technician

Management cost of a service request received by telephone

Management cost of a service request using customer engagement systems

Philadelphia, PA1,500,000 inhabitants

Oceanside, CA170,000 inhabitants

annual cost reduction

50%

Annual saving

$128K

Albuquerque, NM540,000 inhabitants

service requests made the system profitable

6.000

With ‘Improve Your City’ the management of a service request will cost you 14 times less and 8 times less than receiving the request via telephone.

*$USD

23Benefits for citizens

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Benefits for the Community

Communities are part of the solution

30 seconds to send a service request/question/suggestion, from any point at any time

Real time tracking of your communication with the City Council

Direct and two-way communication with the Council at any moment

Creates the social and participatory network of your city

24Benefits for city councils

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Benefits for City Councils

Improves the relation and collaboration between city council and the Community

Helps the automatic and efficient management infrastructures and urban services

Reduces the public spending dedicated to the provision and management of public services

Increases the quality and efficiency of the services, managing resources adequately

Creates a more sustainable city

Facilitates the decision making

Improves the transparency of your City Council

Positions your city at the avant-garde of Smart Cities

25Benefits for city councils

www.primaxis.com.au

More information:www.primaxis.com.au

[email protected] 052 077

Documents

IYC presentation 2016