j21470 Empa Rm Final

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PARTNERSHIPS

Scape/empa

REPAIRS & MAINTENANCE FRAMEWORK

Delivering efficiency benefits and flexibility througha simple and fast route for Public Sector clients

Scape is the Managing Agent for East Midlands Property Alliance.



Scape/empa | Repairs & Maintenance Framework

Quality

The empa Repairs & Maintenance

Framework combines the expertise

of a number of partner contractors.

These companies have considerable

experience in building maintenance

on all public sector property types

and have outstanding reputations in

their fields.

Value

Every partner contractor has been

appointed following competitive

tendering to ensure they provide

exceptional value for money. The

empa Repairs & Maintenance

Framework enables public sector

bodies to benefit from collective

buying power and savings of

£750,000 in procurement costs,

with projected savings for clients

over a 4-year term of up to £2.5m.

Options

Flexibility is key to the empa Repairs

& Maintenance Framework. By

packaging a wide range of contractor

management solutions, it gives you

options to suit your needs – from

on-demand response to defined

tasks, to a fully managed service.

A number of payment options allow

risk to be managed according to

your requirements, while flexible

IT provisions enable communication

with existing systems and data.

The fast, flexible and cost-effective route to maintainingpublic sector buildings

Launched in response to the need for the public sector

having to do more with less, the empa Repairs & Maintenance

Framework offers high quality, cost-effective repairs and

maintenance solutions for public sector buildings in the East

Midlands. It provides a variety of service levels including24 hour call out, reactive maintenance, planned maintenance,

servicing/statutory testing and minor works – with value for

money and quality certainty.

The empa Repairs & Maintenance Framework is quick and simple to introduce and use.

It delivers cost-efficiency at all stages by modernising the construction process,fostering collaborative relationships with all stakeholders and adopting best practice

solutions based on reliability, innovation and continuous improvement.



Six reasons why…

Single point of contact – simplifying

administration and improving

co-ordination

Value for money – each

contractor appointment subject

to competitive tendering

Tailored solutions – choices

regarding level of contractor

input and payment model

Expertise – all contractors have

considerable expertise in providing

maintenance services across the

public sector

Performance management –

regular monitoring of performance

indicators, with on-going

improvement targets built in

Integration – sharing of information

and data between client and

contractor systems


Efficiency

empa develops a successful

collaborative team approach to

procuring frameworks, creating

teams and managing projects.

Joint procurement, early contractor

involvement and efficiencies such

as common documentation combine

to save empa framework clients

between 10% to 30% on design and

technical service costs and 9% on

construction costs.

Proven

In the short time that the empa

alliance has been in existence,

£13.5m has been saved by public

authorities in the East Midlands.

Clients are already benefiting from

immediate engagement with the

contractor developing and delivering

their projects. empa already helps

train SMEs and local communities

through its engagement and

training initiatives.

Engaging local communities

empa exists to ensure best value is achieved for the £650m

spent annually on construction goods and services by local

authorities in the East Midlands. As an alliance of local

authorities and other public bodies, consisting of over

40 participants in the region, empa allows them to speakwith a single voice and deliver on both the social and

economic aims of the local communities. empa actively

encourages use of SMEs to deliver locally.

Scape/empa | Repairs & Maintenance Framework | Page 1



Certainty

Scape offers certainty on quality,

timescales and value through a

proven, results-based approach.

Scape Procure, Scape Consultand Scape Design combine to

deliver a collaborative,

sustainable, risk-managed

approach that adds certainty to the

efficiency of public sector building

management programmes.

Frameworks

With the launch of its Repairs &

Maintenance Framework on behalf

of empa, Scape continues to

expand its portfolio of innovativeframeworks – from national

construction, to large projects,

to minor works. Each delivers

immediate efficiencies in

streamlining operations, and

savings generated through

collective buying power.

Delivering certainty and efficiency benefits for all

Scape will produce an outcome which is bothsuccessful and meets the requirements of allstakeholders. By employing specialists in projectdelivery through a framework, Scape ensuresyour organisation will achieve significant benefits

in shortening timescales, reducing costs andoptimising quality.

“This framework is the first of its kind in the UK that has been developed by a collaborative organisation.

We believe it offers Local Authorities – and indeed any other public sector organisation operating in

the East Midlands – a great opportunity to innovate and deliver better services for its customers.”

Alan Coole - Development Director, Scape

Frameworks currentlyavailable:

National Construction Framework

National Design Services Framework

empa Intermediate Framework

empa Minor Works Framework

empa Repairs & Maintenance

Framework

Replacement Windows Framework

Roof Recovering Framework

empa Design and Technical Services

Forthcoming frameworks(late 2011):

National Project Management /

Quantity Surveying Framework

National Minor Works Framework

Consult

Design

Procure


Page 2 | Scape/empa | Repairs & Maintenance Framework



Enterprise servicesinclude:

Design and Project Management

of Asset Management Programme

Building Fabric Repair – planned

and reactive services, based on

condition information, customer

priorities and user patterns

Mechanical and Electrical Systems

Routine systems inspection

Tests for legislative compliance

Future maintenance programme

planning

System cleaning, lubrication

and component replacement

Customer contact centre

Enterprise is a major UK support services company. It provides front-line servicesto local authorities, universities, the emergency services, MOD defence estates and

Central Government organisations. Long-term customer partnerships ensure that

essential daily services are delivered efficiently and on time.

Scape/empa | Partners

Reducing costs

Enterprise focuses on adding valueand reducing costs. This is achieved

through integrated management

systems, new technology, innovation,

environmentally-responsible

techniques, community-focused

projects and service re-engineering.

“We are delighted to be a part

of this innovative and important

framework. We welcome the

opportunity to contributepositively to local areas and

economies and offer a cost

efficient approach to the array

of services we provide.”

Martin Joyce - Local Government

MD, Enterprise Managed Services

www.enterprise.plc.uk




“‘Improving Life for Local People’ is at the core of everything that

Corporate Property does. With over 50 years’ experience of delivering

Property Services to Derbyshire County Council properties, we pride

ourselves on delivering high quality services throughout communities.”

Steve Gerrard – Deputy Director of Property


Customer focusCorporate Property’s customer care

practices are under constant

development, shaped by ongoing

dialogue with customers. Service

performance is constantly reviewed

and as an approved framework

provider, Corporate Property is able

to offer you speed and flexibility,

quality and reliability, and peace of

mind that your repair & maintenance

requirements are delivered on time

and to budget.

Service deliveryWe know public buildings, it’s our

business. Corporate Property has

extensive experience of ensuring that

public buildings are serviced to the

highest standards. Our investment in

multi-skilled teams of locally based

people accommodates all your

property requirements. Wherever

possible we create employment

opportunities locally and use localsupply-chains.

www.derbyshire.gov.uk





“When we started this

process, we did so in the

conviction that local

companies are best placed

to deliver added value to

the Scape/empa

Framework. Our inclusion

within it provides us the

opportunity to prove it.”

Gian Oliveti – Framework Director

Tailored solutions

Through early engagement with

clients, and by truly understanding

your value drivers, Oliveti tailor

solutions to meet your exact

requirements. Efficient managementprocesses and procedures ensure

we provide exceptional levels of

customer satisfaction. In particular,

this means keeping appointments,

completing repairs in one visit and

having no defects.

High quality

The Oliveti consortia is a partnership

of established local companies. They

provide a high quality, customer

focused service. The key objective of

the consortia is to ensure the directemployment of local people to deliver

local services and to provide an

environment where they can flourish

through the provision of skills

development and training.

www.oliveticonstruction.co.uk






Willmott Dixon Partnerships provides support services toover 100,000 homes, 1200 public buildings and in excess

of 50 commercial properties across the country. They

work with a broad portfolio of customers including local

authorities, housing landlords, schools, universities, police

and fire stations and MOD sites. They are renowned for

delivering a fast, efficient, quality and friendly service.

Working in PartnershipWillmott Dixon has a long and

successful history of working

collaboratively with its clients. Their

passion and commitment to deliver

high quality and value added services

makes them a partner of choice.


“We believe the efficiency gains made available through the framework

will be important in making public sector spending go further. We have

a strong track record of combining high quality repairs and maintenance

services with excellent value for money for our clients. We are excited

by the challenge of delivering efficient and cost effective services to

public sector organisations operating in the East Midlands.”

Mick Williamson – Managing Director

Making a differenceMeeting the needs of their customers

is central in their approach. They set

targets, make promises and deliver

upon them. They have an open and

friendly culture where staff are names,

not numbers and their people go that

extra mile to make a difference.

Unlocking potentialWillmott Dixon take a planned

approach to Change Management

working with its clients to re engineer

operational process, install leading

edge IT solutions and embedding

investment programmes in its people

asset to unlock the true potential of all.

www.willmottdixon.co.uk


PARTNERSHIPS



Local serviceKier Building Maintenance was

created to offer specialist repairs

and maintenance skills to the social

housing and public buildings

sectors. Their aim is to combine

local knowledge with a national

presence ensuring service is

delivered and managed by local

people in local places.

Embracing your culture

Kier Building Maintenance bring

the expertise and experience of its

employees, its style of delivery and

its organisation ethos. They also

embrace the culture of your

organisation, your governance,

your communities and your people

in order to provide a successful

working environment.


“Our strength is our commitment to successful and innovative

partnering. We achieve this by building our relationships on trust,

openness and shared values to provide the best service.”

Phil Oades – Framework Director

www.kier.co.uk




Scape/empa | Process Map

From start to completion, enjoy a fast and efficient process

InceptionAuthorisation

G A T E W A Y

Delivery AgreementAward

empa repairs andmaintenance

PROCESS MAP

Inception

Access Agreement and FrameworkManual issued

Client training implemented

Service needs, stakeholders,timescales identified

Form Development Team

Budgets identified

Outline solution dialogue betweenFrameworkContractors, Clientand Scape

Professional team requirements defined

Access Agreement signed

1

MiniCompetitionandEvaluation

Invite tenders

Manage queries/dialogue

Result reporting

Dialogue with preferred Contractor

Quality marking

CompleteMemoradumofAgreementand award

3

FrameworkOperational

G A T E W A Y Mobilisation

Integration workshops

Strategic and operational teams formed

Service set up established:- People- Processes- Technology

SME engagement

Risk register agreed

Training/educationand skills plandeveloped

4

Post Completion Review

Delivery model reviewed

6

FINISH

G A T E W A Y

Project InformationFinalised

G A T E W A Y DefiningtheService

Service Request agreed:- Delivery options- Scope of services

TUPE implications agreed

Payment model agreed

Technical data and proceduralarrangements collated

Framework duration agreed

Delivery Agreementterms confirmed

Award criteria and weightings finalised

2

FrameworkConcluded

G A T E W A YServiceDelivery

Monthly reporting/review:- Delivery- Resourcing- Performance

Quarterly reporting/review:- Performance- Continuous improvement- Information sharing

Annual strategic review:- Performance- Health and Safety Performance- VfM benchmarking

5

Client owned tasks

Scape owned tasks

Contractor owned tasks

Jointly ownedtasks

Key

START

Scape is a Local Authority controlled company and Managing Agent for empa.



Sam Bacha Email: [email protected]

Paul Windle Email: [email protected]

Business Development Managers

Scape System Build Limited

4th Floor, Pearl House

5 Friar Lane,

Nottingham NG1 6BT

Tel: 0115 958 3200

www.scapebuild.co.uk

www.em-pa.org.uk

SUB-REGION 1

SUB-REGION 3

SUB-REGION 2

SUB-REGION 4

SUB-REGION 5

SUB-REGION 6

1

1

6

4

3

3

Scape/empa | East Midlands Sub-Regions

Documents

j21470 Empa Rm Final