PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

JESUS GARCIA204 Amy dr, Portland, TN 37148 C: 615 870-9961 jessarmnd@yahoo.com

Highly qualified professional with nearly 20 years of successful debt service experience. consistentlyranked in the top 10% of staff service professionals in every organization served.selective industries served include; education/student, commercial residential. government and  healthcare.

Collector who effectively serves as the first point of contact for employee-related issues. Adept atsuccessfully solving complex problems.

  Systematic and organized collector  trained in database systems management using a variety of technologyplatforms.

Customer relationsStrong interpersonal skillsRequires minimal supervisionExceptional communicatorCreative thinker. certified Negotiator

Bi-lingual (Spanish-English)Credit Reports (Experian, Equifax, Trans-unionMicrosoft Office: World, Outlook, Excel, PowerPoint

    

02/2008 - 11/2013Student Loan CollectorAutomated Collection Servoces Inc. - Nashville, TN

Reported to the Director of Operations for this division with a staff of nearly 150 doing over $20mil inannual collections.Responsible for processing and average of 400 accounts to achieve settlements including payment planoptions.full or partial settlements, consolidations and rehabilitations. specific accomplishments include

02/2006 - 02/2008Recover Collector - mortgage LoansGreen Tree Servicing - Goodlettsville, TNResponsible to the Regional Director of this largest residential mortgage loan initiator in the southeast witha local staff of 40.charged with the bringing 100-150 past due accounts 90,60, & 30 day to a current status to preventforeclosure. in additional trained new employees ,and maintain the current status of past due accounts.

Experienced a 0% foreclosure ratesaved the company and average of 2mil annually in loans losses.consistently one of top 10% of company performers.

02/2001 - 03/2006Collector- Student loansNation Wide Credit - Nashville, TN

Reported to the Operations manager and between 350 and 400 student accounts in this national agency for

EDUCATION

ACCOMPLISHMENTS

the collection of student loans. this agency reported directly to the federal department of education.principle responsibility was to recover student loans through settlement ,payment  plans and preventre-default. position was offered during office relocation to Atlanta GA.

Consistently achieved 100% or better of performance measures 

Monitored payments due from clients and promptly contacted clients with past due payments.

04/2000 - 03/2001Enviromental Service DirectorMariner Health - Nashville, TN  Managed  calendar and coordinated weekly project team meetings.Checked in and stocked inventory throughout the facility.Supervised the cleaning and care of building and grounds.Disinfected and mopped bathrooms to keep them sanitary and clean.Accepted accountability for all assigned building keys, master keys and access cards.Transported cleaning products and equipment to and from the utility rooms.

Associate of Arts:SAM HOUSTON UNIV. - HOUSTON TX

Customer RelationsEarned highest marks for customer satisfaction, company-wide.Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information toensure resolution of product/service complaints and customer satisfaction.

Market ResearchPerformed an average of 100 follow‑up phone calls per day to undercover customer needs anddesires regarding product development, use and assistance.

FinancialCompiled inventory lists and worked with vendors for product pricing and special orders.Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end ofshift with 100% accuracy rate.