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User Support:Yakkety Yak! Please Chat
Back!
Josh KrampProvider Support Specialist
Support Options◦ ChatAssist◦ NEW! Support Site◦ Support Teams◦ Manual
Tips & Tricks◦ IT Support vs. Product Support◦ Help us help you
Agenda
Primary Solutions’ newest support option Available Monday – Friday, 8:30am – 4:00pm Standard support charges apply Chat with…
◦ Advisor Support◦ Gatekeeper Support◦ IT Support
Click on the link found…◦ In Advisor◦ In the Support Site
ChatAssist
ChatAssistDemo
www.primarysolutions.net/customercare
NEW! Support Site
NEW! Support SiteDemo
Accessible by…◦ Browsing out to the NEW! Support Site◦ Clicking on the next to last icon on the toolbar in
Advisor & Gatekeeper
Manual
Provider Services (Advisor)
LizThompsonext. 206
AnitaParsleyext. 202
JoshKramp
ext. 219
ShellyRheinfran
kext. 215
NancyNixon
ext. 237
JoeMiller
ext. 238
County Services (Gatekeeper & Infallible)
ArlettaHinger
ext. 213
AngieTheller
ext. 216
KimHowardext. 222
KristineSmith
ext. 220
KevinAllenderext. 234
KatherineCrew
ext. 241
IT Support (all products)
AaronCopley
ext. 211
ShawnPowersext. 218
Phone: 614-430-0355Email: (first name).(last name)@primarysolutions.net
Tips & Tricks
IT Support Shawn Powers – [email protected] -
ext. 218 Aaron Copley – [email protected] – ext.
211
IT Support Product Support
