Ольга Костерина

JTI Среда обучения

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Введение О чем мы будем говорить

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Обучение

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Среда обучения – основные компоненты

Аудитория

Содержание

Содержание – типы документации

Содержание – помощь в системе

Проведение обучения

Инструменты

Концепция ключевых пользователей

13

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Кто такие ключевые пользователи

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Power User Structure mySAP ERP 2005, APO

Markets/ Functions/ Factories

Glo

bal IT

F2S IM

Power User

F2S SF

Power User

P2P

Power User

R2R

CM/FSCM

Power User

F2S Leaf

Power User F2S GPS

Power User

O2C

Power User

R2R FI/CO

Power User

F2S APO

Power User

R2R PC

Power User

R2R AP/AR

Power User

R2R AA

Power User

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Markets/ Functions/ Factories

Power User Structure HR, E-Recruitment

HR CORE Roles ESS/MSS

Portal

Ben

efit R

ealiz

atio

n a

nd

Glo

bal IT

OM

Power User

TM

Power User

COMP

Power User

PA

Power User

TA

Power User

BEN

Power User Please contact your Regional IT Lead or Global IT

Training for more information

E-Rec.

Обязанности ключевых пользователей

Выбор и назначение

Что происходит после назначения ключевого пользователя

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Power user profile

• Is the SAP Process Expert in his/her designated area • Provide Knowledge Transfer to employees resulting from

Job change Additional responsibilities New hires

• Provide Knowledge Transfer to employees resulting from Process Updates Lessons learned Best practices New SAP releases New developments

• Share knowledge and experience with other Power Users

Provide expertise to the Markets/Factories in other SAP related areas:

Regression Testing

Updates

• Participate actively in issue management (within process and/or cross-process); provide business/

process explanations & analysis and “filter” service requests/ issues coming from the end users

• Write business/ functional sections of functional specifications

• Create data for unit/ regression/ integration tests

• Provide 1st line Post Go-Live support to end users

Functional Skills Core competencies

Accountabilities

• People Management skills

• Good communication skills

• Good facilitator and negotiator

• Empowered by the organization

• Knowledge of GRM • Strong business Knowledge • Strong Process Knowledge • Strong Knowledge about inter-dependencies and inter-

connectivity within designated area • Subject matter expert

Список ключевых пользователей

Взаимодействие с IT

Развитие знаний

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Как мы оцениваем знания

Исторические данные о посещении тренингов

Опросник оценки знаний

Аналитика результатов

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