8/19/2019 KPI Performance 2014_15

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KPI perfo rmance table 2014/15 Semester 1 Semester 2

 All com ment s/ su ggesti ons fro m Li brary u serssubmitt ed via online and printed cards willreceive a response/ acknowledgement withi none working day of receipt

Suggestion Cards – 16 – 100% Ask a Librarian - 100%

Suggestion cards - 29 -100%

 Ask a Librarian – 100%

Items returned to the Short Loan Collection willbe re-shelved within two hours

100% 100%

The order of all books on the shelves will bechecked for accuracy at least bi-annually

High demand collection checked Level 1 books shelf checked summer 2015

Items returned from loan, or consulted in t heLibrary, will be returned to the correct positionon the shelves, within one worki ng day.

100% - 67 in total29 trolleys shelved in less than 1 hour – 43%36 trolleys shelves in between 1-8 hours – 54%2 trolleys shelved in between 8-24 hours – 3% 

100% - 102 in total51 trolleys shelved in less than 1 hour – 50%49 trolleys shelves in between 1-8 hours – 48%2 trolleys shelved in between 8-24 hours – 2% 

Inter-library loans will be processed/ verified

within one working day of receipt

100% - 31 ILLs processed/verified within 1 working day 100% - 29 ILLs processed/verified within 1 working day

 Adv erti sed o peni ng h our s wi ll be maintai nedfor 100% of the year

100% 100%

Library controlled systems (readings lists,room boo kings) are available 98% during coreopening hours

100% (the Library Management system was down fortwo days due to a pre-advertised, managedupgrade).

http://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenance 

100%

No user should wait to be acknowledged formore than 3 minutes to be helped from anyLibrary front line desk

100% 100%

http://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenancehttp://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenancehttp://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenancehttp://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenancehttp://blog.lboro.ac.uk/adlib/it/library-housekeeping-system-down-for-essential-maintenance