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Brittany Banks 433 Prince Arthur Boulevard, Thunder Bay, ON, P7C 3M3
Home: 807.628.0296, Cell: 807.627.8251 [email protected]
To Whom It May Concern: It is with great enthusiasm that I submit my resume for the position of ***. I believe the combination of my educational background in business marketing and experience gained as the Executive Director for the Young Professionals Network of Ontario (YPNO) and Assistant Events Coordinator for Fort William Historical Park (FWHP) makes me an ideal candidate for the position. I am a graduate of the Business Marketing Program at Confederation College (2013). From 2012 to 2015, I served as Assistant Events Coordinator for Fort William Historical Park, a branch of the Ontario Ministry of Tourism, Culture, and Sport (MCTS). More recently, I have completed a six month internship as the Executive Director the YPNO. This background has enabled me to enhance my vast array of skills that would be beneficial to the position with ***. I have highly effective communication skills variously in verbal, written, and graphic formats. I am also familiar with soliciting sponsorship support to promote various initiatives. I am also familiar with various computer programs in Microsoft Office including Word, Excel, PowerPoint, and Outlook. My experience with the above organizations has enabled me to become a highly organized and detail-focused professional who excels in working efficiently and effectively. I am proficient in various aspects of event planning, from single to multi-day events, extending to festivals, historical re-enactments, cultural events including First Nations festivals, sporting events, tradeshows, and fundraising events. While serving with the Young Professionals Network, I have become familiar with working with a volunteer board and connecting with young professionals across Ontario. I am a very outgoing and personable individual and I pride myself in the ability to connect with people. I would appreciate consideration for an interview whereupon I can discuss my skills and goals. I can be reached by phone at 807-627-8251or via email at [email protected]. Thank you for your consideration. I look forward to further discussing this opportunity with you. Sincerely, Brittany Banks
Brittany Banks 433 Prince Arthur Boulevard, Thunder Bay, ON│P7C 3M3
Home: 807.628.0296, Cell: 807.627.8251 [email protected]
Work Experience: Direct to Consumer Sales Representative, Tbaytel October 2015 – Present
Participate in the creation and implementation of multi-year marketing and sales plans.
Develop direct marketing and sales project plans to establish direct contact with customers.
Execute direct marketing and sales initiatives and project plans; including but not limited to targeted promotional marketing campaigns and strategies, community outreach and events, in-home or in-business peer-to-peer interactions, interactive social media marketing, direct mail strategies, outbound calling.
Qualify sale opportunities related to specific sales initiatives and provide leads to Enterprise Sales or Customer Service.
Provide support services where necessary for Tbaytel’s Sales Channel – Authorized Dealers and Retail Store.
Leverage marketing intelligence insights and industry trends to develop new direct marketing strategies.
Provide support services for the development, implementation, and administration of staff sales incentive programs.
Prepare reports related to programs designed to measure customer expectations and satisfaction related to Tbaytel and its individual products lines.
Work in CRM Management programs: Suite Solutions & Salesforce
Perform all duties and responsibilities in accordance with all applicable health and safety legislation. Executive Director, Young Professionals Network of Ontario (YPNO) January 2015 – July 2015
Worked with YPNO partners to develop marketing and promotional materials to promote and sell YPNO memberships
Developed YPNO membership login on YPNO website
Administered all YPNO social media accounts on a daily basis
Connected and networked with 32 young professional networks (YPNs) across Ontario, with 22 signing on as YPNO members
Reached out to over a dozen Ontario communities, providing assistance in developing a young professional network in their respective communities
Organized, scheduled, and conducted bi-monthly membership calls with YPNs across Ontario using Webex
Organized, scheduled, and conducted monthly board of director calls via teleconference
Developed agendas and took minutes for monthly and bi-monthly membership and board of direct teleconferences
Attended and volunteered for various networking events hosted by YPNO partners, including SHIFT and Thunder Bay Chamber of Commerce
Coordinated various office duties including purchasing supplies Visitor Experience Coordinator Event Assistant, Fort William Historical Park: Ministry of Tourism, Culture, and Sport December 2012 to 2015
Administered, organized, planned, and implemented single and multi-day events; chaired committee
meetings; took minutes, prioritized, assigned, and provided deadlines for related tasks
Contacted organizations, entertainers, and artisans to promote events and encourage participation:
o Developed various relationships with sponsors, result in $15,000 in sponsorships for the Celtic Fair in 2013
Provided front-line customer service by greeting visitors, entertainers, sponsors, and service providers
Arranged travel needs and accommodations for various entertainers and vendors
Maintained a "bring forward" system, developing and updating staffing plans using excel spreadsheets in order to coordinate over 50 staff
Realized execution and completion of events while serving as the lead contact and supervisor for staff, volunteers, vendors, and entertainers
Purchased event supplies by developing quote summary forms, in accordance with management approval, maintaining supply inventory
Established and maintained filing systems both manual and electronic for correspondence, minutes, reports, contracts, invoices, and procurements
Admissions Office Clerk, Fort William Historical Park: Ministry of Tourism Culture and Sport, May 2012 to November 2012
Served as first point of contact for all incoming visitors
Provided an array of information in relation to daily activities at the fort
Received, processed, and reconciled payments using a Vista database and excel spreadsheet
Maintained inventory of promotional items utilizing excel spreadsheets and ordering products on an ongoing basis
Managed inventory of all visitor feedbacks by distributing, collecting, and inputting survey results Retail Cashier: The Beer Store May 2011 – Present
Greeted customers and provided exceptional customer service
Responded to phone inquiries when necessary, encouraging sales
Responded to customer questions, provided insight on ideal production selection
Balanced cash prior to start of work shift and reconciled till, executing large deposits throughout the shift
Maximized sales by up selling all products
Excelled at directing customers to current product promotions Highlight of Achievements: Customer Relationship Management
Cultivated repeat customers by maintaining a positive, friendly demeanor, and by building a solid
professional rapport
Utilized conflict resolution skills by employing an empathetic approach with dissatisfied customers
Conducted primary and secondary market research to provide visitors with a fulfilling and engaging experience
Result: Enjoyable customer experience Sales
Utilized promotional sales tools to maximize sales
Developed strategies for the efficient and effective distribution of products
Formulated and prepared marketing plans
Evaluated results of marketing activities using criteria related to budget sales, costs, and profits.
Engaged in continuous self-improvement by focusing on product knowledge
Result: Exceeded quota, increase sales Communication Skills
Applied the principles of business ethics and corporate social responsibility
Communicated marketing information persuasively and accurately in oral, written, and graphic formats
Developed integrated marketing communication strategies for marketing products, concepts, goods, or services based on an identified target market
Result: Developed proficiency presenting marketing plans, public speaking, and other presentations for clients, co-workers, and managers
Computer Skills
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Knowledgeable in advanced office procedures, procurement techniques, and reporting structures.
Experience with research techniques and report writing
Ability to operate various computer, communications, and technical equipment without supervision
Result: Developed ability to use technology to advance the organizations goals and complete tasks efficiently
Training Certification
Smart Serve
WHIMIS
Customer Service: Exceeding Expectations MTCS Online Training
Accessible Service Excellence MTCS Online Training Education: Business Marketing Diploma, Confederation College, Thunder Bay, Ontario, 2013 High School Diploma, St. Patrick’s High School, Thunder Bay, Ontario, 2010 Volunteer Work: GenNext Cabinet Member, March 2015 – March 2017 GenNext, Day of Caring, Media Coordinator, 2015 & 2016 Central Canada Strength Series, Media Coordinator, 2015 Keynote Events, Event Support, 2014 – Present References: Available upon request
