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Elizabeth RamosP.O. Box 724
Little Elm, TX 75068972) 795-0226
Qualifications…Value Added- Successfully on- board, train, and develop employees.- Extensive supervisory experience.- Organized and detail oriented.- High level of interpersonal, customer and people centric skills.- Trained in Word, Excel, and Outlook.- Skilled in employee counseling, relations, and performance management.- Proven ability to recruit and hire a talented staff.- Strategic planning and training to develop a green talent bench.- Slashed payroll costs and achieved 100% SPH goal while ensuring the continuation of customer service.
Education MS Human Resources and Management, Amberton University 2016
Human Resources Management Certification 2014BA Criminal Justice/ Sociology, Chapman University 2004
Human Resources and ManagementBarnes and Noble Booksellers, Lewisville, TX 2012-presentAssistant Store ManagerRecruit, screen, and hire new employees. Coach, counsel, and provide feedback to managers to resolve employee issues. Achieve a high level of employee retention through ongoing training and development.- Strategically train and mentor employees for advancement.- Successfully achieved 100% SPH for the store which increased total profit.- Identify potential candidates through Taleo requisitions.- Continuously recruit, interview, and hire new employees.- Conduct performance management, counseling and annual reviews.- Research and resolve issues for customers and employees.- Engage employees in ongoing training to maintain moral, culture and a positive work environment.
Barnes and Noble Booksellers, Plano, TX 2008-2012Assistant Store ManagerDirect the operations of a high-volume retail store. Successfully train and develop a staff of 35-40 employees. Interview and hire new employees
Elizabeth RamosP.O. Box 724
Little Elm, TX 75068972) 795-0226
- Participate in interviewing, hiring, and training new employees.- Complete monthly workload planning and scheduling for the store.- Successfully established a strong customer base within the store.- Conduct new hire on-boarding and orientation.
