MAHMOUD SAYED SOLIMAN

52 Becho American City ,Maadi ,Cairo, Egypt Phone : 010 60 40 22 21 E-Mail : Mahmoud_SS@MSN.Com

OBJECTIVE

A job where I can explore new challenges and benefit from my knowledge and skills in reputable company or any communication related job where I can acquire new experiences.

EXPERIENCE

2015

2014 - 2015

IT Section Head (Information Technology), RAYA Contact Center - Cairo, Egypt

· Maintain Regional IT departments forecasting, planning and budgeting

· Maintain Regional operational procedures and rules according to ISO standards and COPC Requirements.

· Managing Regional Data Centers Infrastructure.

· Regional Team Managing / Auditing / Maintain IT Service Level Agreements (SLA’s) and Key Performance Indicators (KPI).

Site Supervisor (Information Technology), RAYA Contact Center - Cairo, Egypt

· Maintain IT department forecasting, planning and budgeting.

· Maintain IT Service Level Agreements (SLA’s) and Key Performance Indicators (KPI).

· Maintain operational procedures and rules according to ISO standards.

· Set IT team objectives and appraisals.

· Managing IT Teams across Two Sites

· Managing New Sites Infrastructure Implementations

· Auditing IT Teams

· Managing Data Centers Infrastructure.

2011 - 2013

Specialist (Information Technology), RAYA Contact Center - Cairo, Egypt

· This is the place for a brief summary of your key responsibilities and most stellar accomplishments.

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2009 - 2011 Senior Administrator (Information Technology), RAYA Contact Center - Cairo, Egypt

· Supporting Employers with IT supports as we have nearly 1000 agents in the Call Center.

· Windows System and security Administrator: create and control users accounts, profiles and emails on the domain (using active directory)

· Deal with the most of servers types (Exchange, ISA, web server, predictive dialer, Siebel, profile server.......).

· Deal with Cisco, Nortel, and 3Com network switches.

· Deal with voice system:

A -Nortel option 61c PABX: configuring and check lines Problems.

B - Symposium Express Call Center Server: create new Agents and projects.

C - Also deal with VOIP.

· We have more than 30 project in our call center which allowed me dealing with a wide brands of applications like Siebel, NTS, Remedy user, remote applications.

2009 - 2011

Senior Administrator (Information Technology), RAYA Contact Center - Cairo, Egypt

· Supporting Employers with IT supports as we have nearly 1000 agents in the Call Center.

· Windows System and security Administrator: create and control users accounts, profiles and emails on the domain (using active directory)

· Deal with the most of servers types (Exchange, ISA, web server, predictive dialer, Siebel, profile server.......).

· Deal with Cisco, Nortel, and 3Com network switches.

· Deal with voice system:

A -Nortel option 61c PABX: configuring and check lines Problems.

B - Symposium Express Call Center Server: create new Agents and projects.

C - Also deal with VOIP.

· We have more than 30 project in our call center which allowed me dealing with a wide brands of applications like Siebel, NTS, Remedy user, remote applications.

2006 - 2009

Follow Up Technical Support, Raya Telecom ( Raya ADSL ) Cairo, Egypt

· Troubleshooting customer problem by checking DSLAM and our ERX Switching (juniper Router ERX 1400) which has a similar IOS as Cisco Routers And check customer's ATM interfaces configuration and monitoring customer traffic using its command line interface.

· Check many DSLAMs such as (Paradyne, Cisco, and CTCU).

· Check many routers like (Huawei, Paradyne, Speed touch, Linksys, Conexant, and ZTE & All Routers).

· Try to Find a good network solutions for companies who wants to implement a specified network Functions.

· Troubleshooting customers network problem.

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· Follow up all opened tickets by technical support people, and try to solve problems that I see it may be solved by calling customer and checking with him or correcting configuration on DSALM or ERX.

· Follow up with Raya Telecom Technicians in Pops in order to solve customer problems concerning their DSL Ports in Pops.

· Supporting Starlet customers concerning their domains and mails and Dial up customers who use (Star net) free dialup number.

PERSONAL SLILLS

· Coordinate many activities at one time. · Willing to learn and develop extra skills. · Handle tasks efficiently and in a timely manner. · Excellent communication skills. · I have the ability to work under pressure and coordinate between different

fields of career. · I have the ability to work through teamwork with the same ability of working

individually.

TECHNICAL COURSES AND TRAININGS DESCRIPTION

· VCE-CIA (VCE Certified Converged Infrastructure Associate) · Exchange Server 2013 · Linux CentOS (System Administrator) · Linux CentOS (Network Administrator) · MCITP 2008 (Microsoft Certified IT Professional) · Exchange Server 2007 · ISA Server 2003 · MCSE 2003 (Microsoft Certified Systems Engineer) · MCSA 2003(Microsoft Certified Systems Administrator) · CCNA ( Cisco Certified Network Associated ) · Visual basic And HTML course · Training at RAYA Telecom exchange (Helwan) covered

1. Installation of ADSL lines. 2. All possible faults occurred for ADSL line during installation and process.

PROFESSIONAL SKILLS DEVELOPMENT COURSES AND TRAININGS

· Project Management Diploma - RITI · The 7 Habits of Highly Effective People - ITIL · Anger Management and conflict resolution – RAYA Academe · Training Sales & telemarketing courses - in Epson

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PERSONAL DATA

· Date Of Birth : 20 / 1 / 1982 · Nationality : Egyptian · Education qualification : Faculty of Commerce · Marital Status : Married

Thanks in Advance and With My Warm Regards,