MANWEILER TELECOM CONSULTING, LLC Gila and Pinal Counties Community Telecom Assessment Phase One Report

MANWEILER TELECOM CONSULTING, LLC

Gila and Pinal CountiesCommunity Telecom

AssessmentPhase One Report


The Vision for Pinal and Gila Counties

To be determined by task force/community


Community Telecom Assessment Planning Process• PHASE I

– Survey– Needs Assessment

• PHASE II– Infrastructure Inventory– Business Models

• PHASE III– Technology Plan Development– Financing Alternatives– Final Report


Community Telecom Assessment

Phase I• Survey – Distribution– Respondent Statistics– Results

• Needs Assessment– On-site Interviews– Current and Future Bandwidth

Requirements


Survey Distribution• County Web Sites• Casa Grande Water Bills• Chamber of Commerce• Rotary Club• One-on-One Interviews • E-mail• EDC distribution• Town Halls• Circle K


Public/Non-Profit/Commercial Surveys

County Breakdown

Pinal81% Gila

19%

Gail


Survey Sample Size

Number of Surveys Submitted County

Households

Public/NP/ Commercial

Total

Gila 94 41 135 Pinal 457 103 560 Total 551 144 695

Sample as a Percent of the Universe County

Households

Public/NP/ Commercial

Total

Gila .8% 2.2% 1.0% Pinal 1.2% 2.4% 1.3% Total 1.1% 2.3% 1.2%



Breakout by Municipality

1

1

1

1

1

1

1

2

6

8

10

16

31

64

0 10 20 30 40 50 60 70

Hayden

Young

Arizona City

Coolidge

Kearny

Mammoth

Oracle

Pine/Strawberry

Globe/Miami

Eloy

Florence

Apache Jct

Payson

Casa Grande



Gila County

Gila County Public/NP/Commercial

1

2

1

6

31

0 5 10 15 20 25 30 35

Hayden

Pine/Strawberry

Young

Globe/Miami

Payson



Pinal CountyPinal County Public/NP/Commercial

8

10

16

64

1

1

1

1

1

0 20 40 60 80

Arizona City

Coolidge

Kearny

Mammoth

Oracle

Eloy

Florence

Apache Jct

Casa Grande


Residential SurveysBreakout by Municipality

1

1

1

1

1

1

2

2

2

2

3

5

9

10

16

19

42

58

67

308

0 50 100 150 200 250 300 350

Claypool

Dudleyville

Gila River

Sacaton

Stanfield

Winkelman

Coolidge

San Manuel

Star Valley

Queen Creek

Pine/Strawberry

Arizona City

Oracle

Kearny

Florence

Globe/Miami

Eloy/Toltec

Apache Junction

Payson

Casa Grande


Residential SurveysGila County

Gila County Residential

1

1

1

3

2

19

67

0 10 20 30 40 50 60 70 80

Claypool

Dudleyville

Winkelman

Pine/Strawberry

Star Valley

Globe/Miami

Payson


Residential SurveysPinal County

Pinal County Residential

1

1

1

2

2

2

5

9

10

16

42

58

308

0 50 100 150 200 250 300 350

Gila River

Sacaton

Stanfield

Coolidge

Queen Creek

San Manuel

Arizona City

Oracle

Kearny

Florence

Eloy/Toltec

Apache Junction

Casa Grande



Entity Type

1

3

4

7

7

19

37

66

0 20 40 60 80

State

Education

County

Town

Medical

Non Profit

SOHO

Business


Number of Employees

Range from 1 to 750 Employees < 10 = 50 entities 10 – 99 = 21 entities > 100 = 5 entities


SURVEYRESULTS


Public/Non-Profit/CommercialType of Internet Access

Public/NP/CommercialType of Access

2%5%6%

10%

12%

63%

2%

Frame

ISDN

Cable Modem

DSL

Wireless/Sat

T-1

Dial Up


ResidentialType of Internet Access

Residential Access

Fast15%

Slow85%


The Need for Speed

• Residential Households– 85% of HH say they have a “Slow”

connection– 84% of “Slow” HH say they need faster

speed– 37% of HH who say they have a fast

connection….still want a faster connection


Additional Fees Willing to Payfor Greater Speed

Paying for Greater Bandwidth

0%

10%

20%

30%

40%

50%

$0 $10 $15 $25 $50 >$50

Non-Residential Residential


Customer Satisfaction1= Very Satisfied 5=Very Unsatisfied

Service Provider Public/NP/Comcl Residential ALL

Local Phone 2.6 2.5 2.5 Long Distance 2.2 2.2 2.2 Cellular Telephone 2.4 2.4 2.4 Cable TV 2.7 2.6 2.6 Satellite TV 2.2 2.0 2.1 Cable Modem 2.8 2.7 2.7 Satellite Data 2.7 2.9 2.9 Internet Access 2.6 2.8 2.7


Applications

Top 5 Residential Top 5 Public/NP/Comc’l

1. Faster Speed 1. Faster Speed

2. E-Mail 2. E-Mail

3. Research/Surfing 3. High Speed Data Transfer

4. High Speed Data Transfer 4. Research/Surfing

5. Distance Learning 5. Voice over Internet Protocol


Applications (Cont’d)

All Surveys1. Faster Speed2. E-Mail3. Research/Surfing4. High Speed Data Transfer5. Distance Learning6. VOIP7. Web Hosting/E-Commerce


Applications (Cont’d)

All Surveys8. Training9. Video Conferencing/Data

Back-Up (tied)10.Link Multiple Physical

Locations11.Tele-Medicine12.Video Arraignment13.GIS Data Sharing


Survey Respondent Comments

“Data transfer is important! We are at a competitive disadvantage because of our usage of dial-up.” Eloy resident

“I had Cox @Home for 5 years in Phoenix. Now dial up. Errrrr!!!! I hate it! I'll pay $40-50-60 a month for cable DSL. Please hurry!! Or I am moving back to Phoenix.”

Casa Grande resident



“I would be on the Internet more if it were faster. I would use it more for my daughter, who is in high school. One of her classes requires Internet access. She would love it for music. We would be able to use it for our business more. We are in the process of building a home and I could use it for finding items easier.” Payson resident



“More affordable high speed connection.”

Globe/Miami resident

“I would like a high-speed connection to enhance husband's home based business. Includes research communication via e-mail. Also would like ability to do e-commerce and web-hosting.” Pine/Strawberry resident



“It is critical that the County have broad bandwidth Internet capability. B to B capability within the County would improve efficiency. Those f us doing business outside the County - it is a necessity.”

Casa Grande Business

“Lack of facilities to lure new businesses.”Apache Junction NP



”We would like to download data to our other offices. We would like to download CT scans and x-rays. Tele-medicine would be beneficial. We use email now and do research on the Internet. Anything would be better than we have now. We send a lot of information over the fax. It is slow and wastes time.”

Payson Medical Practitioner



“Please, we need broadband!! We send links and photos daily and dialup is so slow. We get kicked offline before the task is finished and have to start over. Thank you.”

Pine SOHO


Needs Assessment

• Personal Interviews – Governmental Agencies/Community

Contacts– Tribal Nations– Health Institutions– Educational Institutions



Communities

Gila County– Globe– Hayden– Miami– Payson– Pine/Strawberry– Winkleman– Young

Pinal County– Apache Junction -

Mammoth– Casa Grande -

Maricopa – Coolidge - Oracle– Dudleyville - San Manuel– Eloy - Stanfield– Florence - Superior– Kearny


Health Care Entities

• Cobre Valley Medical Center• Casa Grande Regional Medical

Center• Payson Regional Medical Center• Practitioners• Allied Health Care Providers• Veterinarians


Tribal Nations

• San Carlos Apache– San Carlos Apache Telecommunications

• Tonto Apache– Tribal Council Leader

• Gila River – Gila River Telecommunications – Gila River School and Library Consortium


Interview Results


K-12 Education• K-12 Public School Districts have

benefited extensively from Arizona‘s StudentsFIRST "Deficiency Corrections" networking efforts in combination with E-rate "Internal Connections" funding

• "Broadband" connectivity of school district WANs is typically T-1

• Charter and non-public schools did not receive StudentsFIRST networking assistance


K-12 Education (cont.)• StudentsFIRST technology standards, set in 2000,

require a minimum of an 8 to 1 student-to-computer ratio and:– Internet connectivity to all instructional areas in all public

schools – 100 Mb connectivity to all instructional areas, expandable to 1

Gigabit – 100 Mb connectivity to each networkable computer both in

instructional areas and any other non-instructional areas that have networkable computers; e.g., administrative areas

– Cache engines at all schools having a minimum of 25 networkable computers

– Unmanaged 10/100 auto sensing switches at all locations – All computers in each school on a LAN – All School LANs in a district aggregated on a District-wide

WAN – Connection to the Internet via the district aggregation point

with broadband potential


Higher Education (cont.)• Central Arizona College (Coolidge)

– Microwave, landline and unregulated wireless/IP video networking

– 12Mb Microwave connectivity to Apache Junction (CAC Superstition Mountain Campus)

– fiber optic link to Apache Junction HS– 12 Mb to CAC Aravaipa Campus in Winkleman– wireless link to a classroom the State Prison Center

in Florence.– Distance education service provider for:

• Central Arizona Valley Institute of Technology (CAVIT)CAVIT is a public school district working in partnership with five area high schools: Casa Grande Union High School, Coolidge High School, Florence High School, Maricopa High School, and Santa Cruz Valley Union High School, providing vocational training.


Higher Education (cont.)

• Gila Community College – Distance education from Pima CC via

Cable television in Payson

• ASU - Ending ASPIN network services

• University of Arizona - E-ratable ISP to Gila Library Consortium


Libraries

"Internet access is an essential tool to our provision of service. We wouldn't be in business, now,

without it."-- Librarian, Gila County


Libraries (cont.)• Pinal County

– Nine libraries and a district office linked to a centralized catalog and internet link via Pinal County MIS

– libraries in Florence, Arizona City, Eloy, Maricopa, Superior, Mammoth, Oracle, San Manuel, and Kearny.

• Apache Junction – own catalog on-site– shares a 2Mb ATM connection to the Internet with the

City of Apache Junction via ASU.

• Casa Grande – own catalog on-site – T1 connection to the Internet via CyberTrails (a local

ISP).


Libraries (cont.)• Gila County

– Eight libraries and a district office linked to a centralized catalog, with shared T-1 frame Internet access via the University of Arizona.

– Libraries in Globe, Hayden, Pine, Payson, San Carlos, Tonto Basin, and Young.

– Miami Memorial Library connects via recently installed Cable Internet access.

– Internet access to the County Juvenile Jail via a fiber optic link to its adjacent building.

– Gila Libraries district office is in the County Building.


Health Care IndustryBandwidth Demands

CurrentCobre Valley Med. Center High

Casa Grande Med. Center High

Payson Regional Med. Ctr. High

Practitioners Moderate

Allied Health Professionals Moderate

FutureHigh

High

High

Moderate

Moderate


HighGila CountyPayson

Pinal CountyApache

JunctionCasa GrandeCoolidgeFlorence

MediumGlobe

Arizona CityEloyKearnyMaricopaSacatonSuperior

LowDudleyvilleHaydenMiamiPine/

StrawberryWinkelmanYoung

BapchuleMammothOracleSan ManuelStanfield

Governmental/Community Current Bandwidth Demands


HighGila CountyGlobePayson

Pinal CountyApache JunctionArizona CityCasa GrandeCoolidgeFlorenceMaricopa

Medium

EloyKearnySacatonSuperior

LowDudleyvilleHaydenMiamiPine/

StrawberryWinkelmanYoung

BapchuleMammothOracleSan ManuelStanfield

Governmental/Community Future Bandwidth Demands


NEXT STEPS


Community Telecom Assessment Phase II

• Infrastructure Inventory

• Business Model Development


Infrastructure Inventory– Existing Infrastructure Alternatives

» Fiber Optics – retail (accessible)

» Digital Subscriber Lines (DSL)

» Cable Modem Service

» Fixed Wireless

» Frame Relay or conventional T1 service

» ISDN - Integrated Switched Digital Network

» Satellite Service

» 3rd Generation Wireless ( Internet enabled handheld devices, PCS picture phone)

– Maps


Business Models

• Revenue Model– Components

• Population and Household Estimates and Projections

• Number of Businesses Projections• Industry Statistics – Internet/Data Usage• Market Share Assumptions• Pricing Assumptions

– Products to be Sold » High, Medium and Low Bandwidth» Firewalls» Equipment

– Market Pricing


Business Model (cont.)

• Cost Model– Provided by Arizona’s Telecom White

Paper– Potential Limitations– Reality of RFP Process


Community Telecom Assessment Phase III

• Technology Plan

• Financing Alternatives & Opportunities


MTC Recommendations• Proceed to Phase II• Communities to be included in Phase II

(cluster approach):– Gila County:

• Globe (Claypool, Miami)• Payson (Star Valley, Pine, Strawberry)

– Pinal County:• Florence• Casa Grande (Eloy, Coolidge, Arizona City)• Apache Junction (Gold Canyon, Queen Valley)• Gila River (Maricopa, Sacaton, Bapchule)• Kearny• Superior


Undetermined -Justification Questionable

• Dudleyville• Hayden• Mammoth• Oracle• Saddlebrook• San Manuel• Winkelman


Task Force Decisions

• Proceed to Phase II?

• Communities included in Phase II

• Technical Points of Contact at community level


Gila and Pinal CountiesCommunity Telecom

Assessment

Documents

MANWEILER TELECOM CONSULTING, LLC Gila and Pinal Counties Community Telecom Assessment Phase One Report