Medawar Resume

MEDAWAR

Certified Hotel Administrator

PAUL MEDAWAR, CHA1812 HOLLIMAN DRIVE, GLEN ALLEN, VIRGINIA 23059

MOBILE: (858) 518.8488 E-MAIL: [email protected]

As you can see, my career in the hotel industry is extensive. I have enjoyed a reputation as an efficient leader and a problem solver with over 10 years of Hilton Worldwide experience. Due to the recent economic challenges that our country and industry have endured over the past few years, I have taken part in numerous short assignments, navigating hotels through the booming financial hardships they encountered. My objective is to establish a long-term commitment with a company that I can grow and learn from.

Thank you for your time & consideration and I anticipate a future home with you.

Sincerely,

Paul Medawar, Certified Hotel Administrator



OBJECTIVE To contribute a strong background in solution implementation and customer service, along with

a unique drive for excellence and success, as well as financial achievement to your property

in a General Manager capacity.PROFESSIONAL PROFILE•Solutions-driven hotel professional with 18 years of continuous advancement and expertise as a hotelier.•Proactive self-starter with a track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen.•Highly analytical thinker with demonstrated ability to scrutinize technical and financial data.•Strong leader who effectively motivates others and directs top-level strategic corporate initiatives.•Creative, dependable and enthusiastic change agent with proven track record in improving efficiencies, reducing costs and increasing revenues.•Big-picture visionary with ability to understand how daily operations shape results and goals.•Computer-literate performer with extensive technical proficiency covering wide range of applications and platforms.•Guest-focused, highly organized self-starter with effective guest service skills and demonstrated ability to manage technical aspects, projects, build relationships, communicate solution strategy, support, training and mentorship.

AREAS OF EXPERTISE

•Financial Statements•Accounts Payable/Receivable•General Ledger•Internal Auditing•Asset Management & Disposition•Strategic Market Planning•Market Segmentation•Brand/Product Marketing

•Yield Management•Forecasting•Scheduling•Fidelio, Lodgistics, Encore, OnQ, LMS, Auto Clerk•Information Technology (IT)•Customer Service•Quality Assurance•Construction



WORK HISTORY



General Manager September 2010 ~ Present Pyramid Hotel Group Upscale Business Hotel Ramada Plaza Richmond West 372 rooms/26,000 ft² Richmond, Virginia•Responsible for over 100 Team Members, 12 managers. •PHG is the court appointed “receiver” to oversee operations of this recently converted from Sheraton.•Implement and align hotel with new Brand Standards and Operating procedures due to brand conversion from Sheraton Hotel to Ramada Plaza.•Streamline process with Revenue Management.•Rebuilt a sales department from the ground up.•Increased Team Opinion Surveys by 25% within 4 months.



General Manager November 2009 ~ August 2010 Prism Hotels & Resorts/Hilton Worldwide Upscale Business Hotel Embassy Suites Hotel Phoenix Airport North 229 rooms/10,000 ft² Phoenix, Arizona•Responsible for over 100 Team Members, 12 managers. •Prism Hotels & Resorts was the court appointed “receiver” to oversee all operations of this hotel.•Responsible for over 89 Team Members, 13 managers. •Increased Overall Service Scores by 11% from 56.9% to 67.9% through Continuous Improvement Plan.•Improved hotel appearance with limited capital funding ensuring Quality Assurance were met.•Increase GOP by 15% YOY through cost controls and accountability.•RevPAR Index YTD 125%, which shows a 30% growth YOY.•YTD Flow Through is 109% indicative of 70% growth YOY.•Actively involved in change of ownership, rebranding & repositioning of property in the market place.



General Manager April 2008 ~ July 2009 Pacifica Hotel Company Flagship Leisure Hotel The Marina del Rey Hotel & Marina 153 rooms/10,000 ft² Marina del Rey, California •Responsible for over 100 Team Members, 12 managers. •Preparing hotel for $25MM hotel renovation.•First GM in Pacifica Hotel Company history to host hotel the first Manager Development Program•Maintained 32% Food Cost and 18% Beverage Cost.•Orchestrated soft renovations in guest/meeting rooms•First hotel to beta test SynXis Booking Engine migration. •Managed all 3rd party OTA’s, Yield Strategies, e-marketing/promotions.•Redesigned Restaurant & Catering menus.•Cost controls measures for waste in culinary department.•Maintained a 45% flow through during the economic crisis through extensive cutbacks and payroll management.



Director of Hotel Operations (aka Hotel GM) March 2007 ~ February 2008 Santa Rosa Rancheria – Yokut Tribe Upscale Indian Gaming Hotel Tachi Palace Hotel & Casino 255 rooms/6,000 ft² Lemoore, California •Responsible for over 250 associates for this 4-diamond, newly opened Tribal Gaming Casino/Hotel.•Oversee FD, Sales, Bellmen, Valet, Spa/Pool, Transportation, Housekeeping, Reservations/PBX, & Wardrobe.•Responsible for two (2) hotels; a 255 room 4 diamond and a 58 room focused service.•Restructured front desk and housekeeping management.•Increased YTD hotel occupancy by 12%, ADR by $6.00 within 8 months.•Prepare, review and comment on all financial performance of both hotels to CFO and Tribal Counsel.•Mentored and motivated hotel staff due to lack of Hotel Director during pre-opening of the hotel.•Successfully groomed a novice Reservations Manager to a seasoned Revenue Manager.•Reduced overall payroll by $65,000



Assistant General Manager June 2001 ~ March 2007 Hilton Hotels Corporation Upscale Business Hotel Embassy Suites Hotel San Diego – La Jolla 340 rooms/3,600 ft² La Jolla, California •Responsible for a staff of 135 team members; Front Office, Housekeeping, Complimentary Services, Accounting, Food & Beverage, IT, Security & Parking.•Assisted in supervision of complete hotel renovation exceeding $12mm.•Oversaw daily operations with annual revenues exceeding $18mm.•Prepared weekly labor & expense forecasts, reviewed & critique monthly P&L.•Implementation and compliance of all Hilton Hotels Policies and Brand Standards.•Prepared and implemented property Safety & Security plans.•Consistently ranked in the top 95% in Southern California Region for the •SALT program – “Satisfaction and Loyalty Tracker”. •Continually passing 12 Quality Assurance Audits over six years.•Operating profit margins within top 10% of national brand.•Consistent 95% average in Team Opinion Survey rating, maintaining a 35% turnover rate.•Maintained cost control systems for all room related inventories.



Director of Rooms August 2000 ~ May 2001 Melling Corporation

Golf & Ski ResortTreetops Resort 260 roomsGaylord, Michigan•Reorganized front desk to become more efficient and productive.•Implemented front desk pre-shift meetings and weekly rooms division meetings.•Redesigned registration cards, guest directories & comment cards.•Responsible for over 100 associates; Front Desk, Housekeeping, Guest Activities, Reservations, Maintenance & HVAC.•Property was host to the Annual PAR 3 shoot-out. Offered guest’s; 19 downhill ski slope, 81 holes of championship golf courses, 10,000 square foot convention center, child care center & summer and winter guest activities.



Owner/Partner June 1999 ~ August 2000 Family Business

Self EmployedAbe & Son’s Construction

San Diego, California•General Builder License [B-1 License #758886: Inactive].



Hotel Manager September 1998 ~ June 1999 Coushatta Tribe of Louisiana (Grand Casino)

Indian Gaming Casino HotelCoushatta Grand Hotel 235 roomsKinder, Louisiana•Assisted in opening of this Casino Hotel and operate at 89% occupancy within first year operation.•Assumed responsibility for pre and post-opening for Front Desk, Housekeeping, Reservations, PBX & Bellmen, with dotted line to Engineering, Valet & Security.•Organized post construction cleaning and punch lists.•Assisted, coordinated and maintained hardware/software install for the hotel and neighboring RV/ Chalet Resort.•Implemented and Managed the “Indian Development Program” within the hotel•Prepared & monitored budgets, financial statements, payroll & all hiring and training for 100 employees.



Sr. Assistant Front Office Manager December 1997 ~ September 1998 Millennium Hotels Downtown Convention HotelMillennium Hotel – St. Louis 780 roomsSt. Louis, Missouri•Oversaw a staff of 60 encompassing FD, PBX, Bell/Valet, Doormen/Concierge, Lobby Manager and Corp. Check-In Desk.•Served as Interim Front Office Manager four months.



Sr. Assistant Front Office Manager December 1995 ~ December 1997 Wyndham Hotels & Resorts Worldwide Downtown Convention ResortWyndham Palm Springs Hotels 410 roomsPalm Springs, California•Assisted in a complete room renovation & full hardware PMS software conversion.•Served as Interim Front Office Manager for a total of nine months.•Successfully restructured and trained a front desk staff of 9 associates



Assistant Front Office Manager March 1991 ~ December 1995 Hilton Hotels Corporation Golf & Tennis ResortDoubleTree Golf Resort – San Diego 176 roomsSan Diego, California•Previous positions held:

•Front Office Supervisor•Night Auditor•Front Desk Agent •Bellman/Concierge



EDUCATION & CERTIFICATION• American Hotel & Lodging Association – 2007, Certified Hotel Administrator (CHA)• CPR & CARE (Alcohol Awareness Training) Certified• San Diego Mesa College – Hotel Management (not completed)• Bi-Lingual: Fluent English & Arabic (basic Spanish)

PROFESSIONAL RECOGNITION• DoubleTree Carmel Highland Resort, San Diego – 1992 & 1995, Manager of the Quarter• DoubleTree Carmel Highland Resort, San Diego – 1993, Manager of the Year• Wyndham Palm Springs Hotel, Palm Springs – 1996, Manager of the Quarter• Embassy Suites Hotel, La Jolla – 2002, Manager of the Quarter

PROFESSIONAL AFFILIATION• Served as a Member of The Lemoore Rotary – 2007/2008• Member of California & American Hotel & Lodging Association• Served as a Member of The Hotel Security Directors & Associates of San Diego – 2008/2009• Served as a Member of The Hotel Security Directors & Associates of Gateway to LA – 2008/2009• Served as a Member of the Marina del Rey Lessees Association – 2008/2009• Served as a Member of the Board of Directors of the Marina del Rey CVB – 2008/2009• Member of Toast Masters International – 2010 to present• Member of HRL (Henrico Business League) – 2011 to present• Member of Richmond’s Retail Association – 2010 to present



Documents

Medawar Resume