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Our group

We have all worked very hard in this project and have contributed

equally to its completion. Our work is authentic and cannot beduplicated since we alone have sole possession of it. After completion

of this assignment, we have all reviewed it and are very satisfied and

pleased with our work effort and our accomplishment.

Our experiment and research was done in accordance with allinternational rules and regulation as prescribed by the rules of the

Independent University of Bangaldesh Chittagong Campus. Forhelping us understand the methods and procedures necessary tocomplete this project, we would like to thank our honorable

instructure Rajib Hasan.

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Acknowledgement

First of all, we would like to thank the Independent University ofBangladesh for giving us the opportunity to take Management Information

System (MIS 442). We would then like to thank our unstructured for givingus the opportunity to do this project. We would also like to thank Our mentorRajib Hasan for giving us his time which he did at his own expense so that

we would have the knowledge and time necessary to successfully complete

this project.

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Executive Summary

Our project evolved around finding information regarding the hotel

management systems for using the hotel and Restaurant. On the basis of ourtopic, we have collected information & build up the systems. We also design

for room booking, Customer Preference Tracking, Account System.CRMSystems, HR & Business process of the Hotel.

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Abstract:

The main reason a company provide a service is so that it can response to alot of customer. The reason a company wants its service earn a healthy

profit and as we all know, a service that response well earns a lot of profit

for a company. It is because of a companys desire to see its service succeedthat it spends significant amounts of money in advertising. As we all know,

it is through advertising that people come to know of the companys productor service. It is because of this that we have decided to focus our project to

build up hotel management systems.

As far as day to day management is concerned you get a comprehensive

view of reservations, check-ins and checkouts. Checking-in guests can begiven their preferred rooms, which they had indicated on some earlier visit.

On every instance of a booking the room status is updated and customer

details get added to the database. The database records will help you managecustomer relationships quite well rather than obtaining an expensive CRM

solution. The system is built to seamlessly integrate Reservations, FrontDesk, food management, POS`s and booking system to enhance performance

greatly from increased efficiency, improved client relations and streamlinedoperations.

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Infrastructure of our Hotel Systems:

IT infrastructure in our hotel network consists of a set of physical devicesand software applications that are required to operate the entire enterprise.

Physical devices are used in our organization these are given as follow:

y We used blade web server which is more powerful to searching ourweb site. And then customer easily collect s the information of our

hotel.

y We strongly believe that storage device is more influential part, thatwhy we used high capacity storage device to save the valuable

customers data, our employees data, financial transaction, Yearly

reports and other important documents of our organization.

y We used local area network in our hotel systems to increase our work.By using LAN, employees can easily work together. They can share

databases which are reducing their time and them efficiently done

their job.

y Firewall is the combination of hardware and software that controls theflow of incoming and outgoing networks and distrusted external

networks, we used this to protect our hotel systems. We know that

firewall is the gatekeeper which examines each user before access isgranted to a network. Firewall efficiently does the job. This hardware

abstracts the unauthorized users or signals. It helps to secure our data

and other information.

We used much software to create our system. Software applicationsare used

in our organization these are given as follow:

y We use server operating system to run our server. We use as OS isLINUX server operating system.

y We use Otorams, Hetras for our hotel booking reservation.y We used Microsoft excel and Microsoft Access to build our hotel

database.

y We used antivirus software to protect our hotel systems

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How software will work.

OTR M

OTR M (Online TravelReservation and Management System) is an online

hotel reservation system developed by Qtech Software in 2007. OTR MS isbuilt on Open Sourcetechnology and was introduced in the marketin 2007.

HETR S

Hetras (HotelManagement Software) is a web-based hotel reservation systemdeveloped by Hetras GmbH starting in 2007. Hetras let guests choose aspecific room number atthe time of booking. Itis unknown how many hotel

companies are currently using this feature.

Web server

Web Reserves (Hotel/ partments Management Software) is a web-based hotelreservation system developed by InfoMaker Solution starting in 2005.

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Hotel Reservation Systems:

Online hotel booking are becoming a very popular method for booking hotelrooms. Only we provide this facility in Bangladesh .Customer can book

rooms from home by using online security to protect their privacy andfinancialinformation.

Any one searches our hotel by using internet. The first procedures is find out

the country Bangladesh, than location Chittagong, And than what type of

room need you are, Finally search.

Lastly, people can book directly on our hotel's website. We have ownwebsites to allow them. They can easily find out our hotel on a click.

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HRM SYSTEMS:

Human Resource management is responsible for attracting, developing, andmaintaining the hotel work force. Human resources informa tion systems

support activities such as identifying potential employees, maintaining

complete records on existing employees and creating programs to developemployees talent and skills. Here we will be shown our HRM systems, how

we manage our employees data and other records.

Employee data

(various department)

Human Resources

System

Employee

master

file

On-line

Queries

Management

Report

Termination ReportDate Name Number Reason

11/12/2000 Masum 868790 Position Eliminated

12/1/2000 Raisul 6623232 Right company

1/12/2001 Roni 967664 Retained

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Data elements in employee master file:

Employee: NumberName

Address

Department

Age

Marital Status

Sex

Salary

Educational Background.

Job title.

Date of Hire.

Date of Termination.

Termination Reason

Database:

In our database we use Microsoft Access & Microsoft Excels.Database keeps all the information of our organization. It helps ouremployee and top level management to provide useful information.Basically it helps to keep customer information that they previously

given. Which may creates a good relationship with customer andorganization to keep log of customer previous reservation. In our countrywe are the first user of this kind of database.

When our database received any service request, it looks all the data inits logs that there is any information about the present customer are there

or not. If there is information about the customer then database show thedata to the reservation system to create a good choice of the customer.

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Booking

Number

Bookingdate

BookingTime

CustomerName

CustomerStreet

CustomerState

CustomerSocial ID

BookingManagerName

BookingManagerID

Room

number

RoomSize

Price Quantity

y A database without normalization

Booking

Number

Booking date

Booking Time

Customer

Social ID

A database with normalization

CustomerCity Shift

Time

Extra

Facility

Customer Name

Customer Social

ID

Customer Street

Customer City

Customer State

Room number

Room Size

Price

Quantity

Extra Facility

Customer Social

ID

Booking

Manager Name

Booking

Manager ID

Shift Time

Customer Social

ID

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Business Process:

In our business process, order system consist two kinds of system; one is

physical order and online order. In the basis of physical order customer hastwo options for room booking.

Second is accounting system where customer who have come physicallyand they have option for cash payments as well as credit payment when

credit payment is placed then in our system cheek particular customer credit.After credit cheek system generate invoice on behalf of particular customer

on the other hand when we received direct cash from customer.

At last when accounting system is completed in our reservation system,we reserve room for the customer. At the time of customer arrival in the

hotel we submit their room.

Conclusion:

So in conclusion, we would once again like to thank the Independent

University of Bangladesh for allowing us to take Management InformationSystems (MIS 442). We would also like to thank our esteemed Mentor RajibHasan for teaching us this course and giving us the proper information

necessary to complete this assignment. This assignment required a greatcommitment on the part of all group members and forced us to take the

initiative to build up new systems. This required great effort and time on ourpart, but thanks to the help provided to us by our Mentor Rajib Hasan, w e

were able to handle this part quite successfully.