Nishant Kumar ● Network Engineering

B.E. Electronics and Communication Engineering

Phone: 91 / 9019808225 (M)Email: nishant3990@gmail.com

ProfileCumulative 3.5 years of Network Engineering/Incident/change Management in the Capgemini/Goldman Sachs, Bangalore.Incident, Change, Problem Management to meet with Network operations with third party service providers. Reconciliation of data to provide various weekly, monthly, quarterly and yearly reports to the management to analyze the business and to achieve set targets and performance.

CORE COMPETENCIES Work Force Management Strong planning and organizing skills Analyses issues and solves problems

Database management Shows initiative and ownership Good team builder, motivator

Effective Communicator Concern for quality and detail

orientation

Good analytical and numeracy skills Good understanding of operational role

PERSONALATTRIBUTES Hardworking and willing to take

Responsibilities Adaptive to new technologies and quick

learner Hands on learning on MS-Excel: Macro

formatting, data validation, formatting, Data Validation, Major Formulas, Data Mining, Regression etc

Hands on learning on preparation of PPTs using smart Arts for Monthly and Quarterly business review meeting.

Network, database, storage, servers Research, diagnose, troubleshoot

and identify solutions to resolve customer issues related to application use, design and configuration.

EXPECTATIONS Looking for work environment in Networking domain to support network operations, ordering,

installations and provisioning, Incident, Change, Problem Management. Achieving more and more challenging jobs, with more individual responsibilities. Become very skilful in technical and managerial tasks in the Technical/Analytical field. Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to

application use, design and configuration to support network operations.

Job ExperienceOct 12-Sept 13 Project Officer (MIS Executive) @Agastya International

Foundation, Bangalore (Field Force Management, MIS reporting, Data Point, DBMS, Trainer, Data Collection, Program Office Implementation)

Location: India

Nov 13 – April-14 Reporting Analyst @ Fulcrum Global Info Services, Bangalore (DBMS, Reporting, Turnaround time for each mail, MS Excel, PPTs, Excel help

for team)

July 14 – April16 Goldman Sachs, Bangalore (Data Base/MIS Analyst, Inbound/outbound calls, data collection, data mining, reporting, database analysis, database setup, circuit data validations, Vendor management, customer relationship, excel based automation to meet with data quality)

April 16 - current Capgemini, Bangalore (Senior systems Engineer- IMS) Networking, Business Application support

Highest Degree

Bachelor of Engineering (B.E) – Electronics and Communication Engineering BIET, Davangere, Karnatka, India in 2012

Academic Credentials

2012 Pro Active Leadership Training @ Larsen and Tubro ltd.Location: Mysore, India

Professional Qualification / Certificates Certified and hands on experience on Advanced Excel GITS

Academy, Bangalore Certified and hands on learning experience on Intermediate VBA GITS

Academy, Bangalore Certified and hands on learning experience on Advanced level of VBA GITS

Academy, Bangalore Certified and hands on learning experience on Basic SAS GITS

Academy, Bangalore Certified and hands on learning on Perl Scripting

Innovator, Bangalore Hands on experience on CCNA

MNI, Bangalore

Work Nature

I. Agastya International FoundationCompany Industry: NGO/Educational Charitable trustJob Role: MIS Analyst

Details of Major Projects Handled Project: Field Force Management

Client: Agastya International Foundation, BangloreJob Involvement: WFM, Data extraction, Data processing, Data Collection

Project: Program office for Field Data collectionClient: Agastya International Foundation, BangloreJob Involvement: MS offices

Project: Support for various team as a data pointClient: Agastya International Foundation, BangaloreJob Involvement: MS office

Project: Monthly, quarterly and yearly reportingClient: Agastya International Foundation, L&T ltd.

PROJECT DEAILS:

Project Title : Mobile Field Force Management.

Client : Agastya International Foundation, Bangalore.Team Size : 04Role : Team Lead and Admin.Duration : May 2012 to 2013.Environment : Html, Java Application and MS excel.Description : Mobile Field Service management software that allows deployment/dispatch of mobile field personnel. Feature includes Real time application, Call Management and scheduling, lead management, time and location reporting (via GPS connectivity) .This ensures effective deployment of field personal and empowers them to complete their activities and report the same through their mobiles.

Carrier Objective: Responsible for collecting and analyzing all field data.

Execution Plan Format to collect field data. Responsible for conducting business review meeting on monthly basis Responsible for monitoring field activities based by Fieldez application Implemented Data Base Program Office, based on MS office. Implemented Program Office with the help of Fieldez application. Created all types of databases applications as per requirements. Contributing to the management and analysis of large amounts of data. Capable of summarizing data into clear and readable formats.

II. Fulcrum Global Info Services LLP Location: Bangalore

Company Industry: Logistics and Supply Chain process support for Juniper Networks Job Role: Reporting Analyst

Details of Major Projects Handled

Tracing of daily, weekly, monthly and quarterly reports for various type of ship-ments moving to EMEA, CALA,APAC regions

Based on type of shipments report generation

Responsible for Business Review meeting on monthly and quarterly basis based on PPTs

Tacking of SLA (Turn Around Time) for each mail request Dashboard Creation Preparation of data sheets formats to collect the data Excel help for the team

III. Goldman Sachs (Current) Location: Bangalore

Company Industry: Investment bankingJob Role: Network Engineering

Details of Major Responsibilities Handled

Data Collection in appropriate excel format with vendors across globe Firm Data circuit reconciliation in order to transfer the data to new global network

data base and maintain it in order to support network operations Excellent Communication Skills. In depth Knowledge in OSI Layers, Sub netting, NAT & IP Classes Strong CSR skills Data circuit reconciliation as per technical and financial aspects Tacking of SLA (Turn Around Time) for each mail request Dashboard Creation based on daily/weekly reports By the above efforts continuously help managements to meet with appropriate cost

savings efforts. Support data center activity with appropriate information related to circuits Handling outage notifications and outage documentation/accounting CSR – Maintaining good relationship with various vendors across the globe Keep performing proactive checks for any changes on data/connectivity and updating

the DB to support to Network operations Root cause analysis for incident and problems Follow up with team and set up with the work flow and standards followed with

prior approvals Based on WFM ensure team performances Meets with 2 way or 3 ways of matching principals Meets with various ETL process provided by development team Alert data Analysis and reporting, preparation of reports out of raw data which are

used by the management for decision making. Coordination with FE for getting feasibility of new connection to process the order Support Order Management team in coordination with sales & Installation team. Shifting of connection location and new connection port releases and plan change in

charge coordinating with the vendors. Skillfully negotiated with the Corporate Customers for the new & retention of the

Customers by solving their problems by cross-functional co-ordination with different department.

Troubleshooting the customer problems by configure the devices (Wire line and wireless DSL modems of various vendor) connected to the network.

Providing Technical Support to Clients either through Remote Management or On-site.

Co-ordination with vender for the installations, delivery and complaints. Project Handling, New Installation, up gradation, Down-gradation, Shifting and Mi-

gration of the circuits for various vendors across globe..

April 16 - current Capgemini, Bangalore (Senior systems Engineer- IMS) Client/Domain: Royal Bank of Canada

Research, diagnose, troubleshoot and identify solutions to resolve customer issues re-lated to business application use, design and configuration within SLA.

Escalate unresolved issues to the appropriate team. Engagement of Third Parties Incident Management , to get the right support team based on the incident Problem/change management Assign problems with the technical teams for problem resolution Major incident review/reporting Ability to get the right support team based on the incident  Drive innovative and 'out of the box' thinking within the technical teams Perform escalation to ensure quick resolution of the incident Tracing the logs/output files in application servers for troubleshooting and diagnosis

of the issue. Knowledge on basics of Core Java, UNIX, and SQL server 2008/2012 Investigate and analyze incidents and problem tickets raised through HP service

manager. Reach out and follow up with the onshore primary support and backup support if en-

countered any new issue. Performing the daily tasks, health check of various servers and application services. Knowledge on basics of Core Java, UNIX, and SQL server 2008/2012.

Skills

LanguagesEnglish (Fluent) I Hindi (Fluent)

Software/ ITNetworkingLevel: Intermediate | Experience: More than 2 years | Last Used: 1 month or less

SASLevel: Beginner | Experience: 3 months or less | Last Used: 6 month or lessOperating Systems (Windows 7/ XP, 2000, 98, Vista)

Visual BasicsLevel: Intermediate | Experience: More than 12 months | Last Used: 6 month or less

Microsoft Operating Tools & Application (MS-Excel/Word/Power-point/Outlook)

Level: Expert | Experience: Approx 2.9 years | Last Used: 1 month or less

Personal InfoDate of Birth: 12 June, 1985Nationality: IndianMarital Status: SingleNumber of Dependants: 02Driving License Issued From: India

Thanks for taking the time to look over my curriculum vitae. I look forward to hearing from you.NISHANT KUMAR