新巴概覽NWFB Fuller Disclosure2018

新巴概覽

2018NWFB FULLERDISCLOSURE

NWFB Fuller Disclosure 2018

01

The business environment remained challenging for NWFB due to a combined impact of

declining ridership and rising operating expenses. To tackle, costs were spent cautiously and

bus routes were rationalized to minimize wastage. New bus routes were also introduced to

broaden passenger base and seek for more fare revenue, thus building a concrete foundation

for future.

NWFB continued to realize the concept of “Transport for All” and “Smart Mobility” in its

operations. Passenger seats were installed at covered bus stops progressively to provide

a more comfortable bus waiting environment. The “Next Bus” arrival enquiry service had

been extended to 85 routes in June 2018 and subsequently all routes in September 2018.

The company actively geared up for installing display panels showing real-time bus arrival

information at bus stops with electricity supply by phases starting from next year. More

environmentally friendly buses were brought into the bus fleet during replacement, where

the number of Euro 4 standard or above buses had reached 555. A low-floor design on

each bus allowed easy access by the elderly and people with special need. 6 double deck

buses designed with parking space for two wheelchairs for the convenience of wheelchair

passengers, had been deployed to a new Route 8H travelling between Siu Sai Wan and Tung

Wah Eastern Hospital.

On sustainable development, NWFB continued to carry on the trial of new energy vehicles

subsidized by the Government and fully adopted electronic staff notice in promoting a

paperless working environment.

With the market and technologies evolving rapidly, intelligent public transport service is now

providing a more flexible and convenient travel experience. In future, we will spare no effort in

injecting innovation into bus operations for reliability, safety and quality.

Samuel ChengManaging Director

This 2018 New World First Bus (“NWFB”) Fuller Disclosure covers the financial year ended 30 June 2018.

From the Managing DirectorFrom the Managing Director

新巴概覽 2018

02董事總經理匯報

受客量下降及營運開支上漲的綜合影響，新巴的業務繼續面對挑戰與壓力。公司努力控

制開支，繼續透過路線重組減低成本，同時積極開辦新路線以拓展新客源及車費收入，

務求為未來發展打好穩固基礎。

新巴繼續實現「無障礙運輸」及「智慧出行」概念，陸續於有蓋巴士站安裝座椅，改善

候車環境，並於 2018 年 6 月擴展「實時抵站時間查詢」服務至 85 條路線，並於 9 月

全面覆蓋所有路線。公司來年開始會分階段在各區多個有電力供應的有蓋巴士站安裝實

時抵站時間顯示屏，為市民提供可靠的實時巴士資訊。此外，新巴持續引入環保巴士更

新車隊，歐盟 4 型或以上的巴士數目增加至 555 輛，全線低地台巴士方便長者或傷健

人士進出車廂，六輛雙層巴士更設有兩個輪椅停泊位，行走新開辦的 8H 號線往來小西

灣及銅鑼灣東華東院，更方便輪椅乘客出行。

推動可持續發展方面，公司配合政府繼續測試新能源車種的營運效益，攜手改善路邊的

空氣質素，並全面採用電子版員工通告，推動無紙化工作環境，為環保出力。

隨著市場環境及技術不斷改變，智能化公共交通服務已為乘客帶來更靈活和便利的出行

體驗。新巴會繼續積極創新，善用科技為巴士服務注入新景象，為大眾提供可靠、安全

及優質的服務。

董事總經理鄭偉波

本概覽涵蓋新巴 2017 年 7 月 1 日至 2018 年 6 月 30 日財政年度的經營概況。

董事總經理匯報

NWFB Fuller Disclosure 2018

03

1. Total number of bus routes operated

HK Island Routes Cross Harbour Tunnel Routes Kowloon/ New Territories Routes

Total

453613

94

44358

87

45348

87

45348

87

2. Fleet size

Number of registered buses Number of licensed buses

686677

710687

730710

733708

3. Totalfleetcapacity

Total authorized carrying capacity of licensed bus fleet 85,631 85,642 89,080 87,414

4. Operationalcapability

The ratio of actual to the scheduled number of bus departures during the morning peak hours (7:00am

to 9:59am) in the peak direction 98.68% 98.85% 100.31% 94.67%

5. Achievementofschedule

The ratio of actual bus allocation to scheduled bus allocation 98.78% 99.74% 99.90% 97.30%

6. Fleet utilization

The ratio of actual bus allocation to licensed bus fleet 88.49% 89.16% 88.13% 89.05%

7. Averageageoflicensedbusfleet 5.57 6.96 10.73 12.57

8. Totalnumberofpassengerscarried (million) 164.17 166.08 168.16 170.05

9. Paid bus km (million) 41.49 42.40 43.73 43.84

10. Percentageoflosttrips

The ratio of number of lost trips to number of scheduled bus trips 2.67% 2.44% 1.77% 5.46%

11. Mechanicalreliability*

The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board 1,840.63 1,372.33 1,365.84 1,177.95

12. Averagenumberofbusdefectsdetectedpervehicleexamination

During spot checks by Transport Department 1.05 0.69 1.62 0.89

Operational InformationOperational Information

July2017toJune 2018

July 2016 to June 2017

July 2015 to June 2016

July 2014 to June 2015

新巴概覽 2018

04

1. Total number of bus routes operated

HK Island Routes Cross Harbour Tunnel Routes Kowloon/ New Territories Routes

Total

453613

94

44358

87

45348

87

45348

87

2. Fleet size

Number of registered buses Number of licensed buses

686677

710687

730710

733708

3. Totalfleetcapacity

Total authorized carrying capacity of licensed bus fleet 85,631 85,642 89,080 87,414

4. Operationalcapability

The ratio of actual to the scheduled number of bus departures during the morning peak hours (7:00am

to 9:59am) in the peak direction 98.68% 98.85% 100.31% 94.67%

5. Achievementofschedule

The ratio of actual bus allocation to scheduled bus allocation 98.78% 99.74% 99.90% 97.30%

6. Fleet utilization

The ratio of actual bus allocation to licensed bus fleet 88.49% 89.16% 88.13% 89.05%

7. Averageageoflicensedbusfleet 5.57 6.96 10.73 12.57

8. Totalnumberofpassengerscarried (million) 164.17 166.08 168.16 170.05

9. Paid bus km (million) 41.49 42.40 43.73 43.84

10. Percentageoflosttrips

The ratio of number of lost trips to number of scheduled bus trips 2.67% 2.44% 1.77% 5.46%

11. Mechanicalreliability*

The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board 1,840.63 1,372.33 1,365.84 1,177.95

12. Averagenumberofbusdefectsdetectedpervehicleexamination

During spot checks by Transport Department 1.05 0.69 1.62 0.89

Operational InformationOperational Information

The definition of mechanical reliability takes into account all types of defects leading to vehicle breakdown during passenger service.The figures are provisional.

* **

Legends

July2017toJune 2018

July 2016 to June 2017

July 2015 to June 2016

July 2014 to June 2015

13. Average number of buses involved in busaccident (per million vehicle-km)**

Slight accidents involving injury to any person who is hospitalized for less than 12 hours

Serious accidents involving injury to any person who is hospitalized for more than 12 hours

Fatal accidents

Total

5.68

0.86

0.026.56

5.32

0.71

0.02

6.05

5.32

0.73

0.04

6.09

5.57

0.76

0.00

6.33

14. Serviceimprovementitems

Number of new routes introduced Frequency improvement, capacity improvement,

extension of operating period and others

7

23

2

18

1

14

0

21

15. Servicerationalizationitems

Number of bus routes cancelled Frequency reduction, vehicle reduction and route

reorganization to save bus resources

0

14

2

21

1

16

3

31

16. Number of cases forwarded by TransportComplaintsUnitandhandledbyNWFB

(per million passengers) 2.74 2.80 2.97 3.38

17. Respondingtopublicopinion

Give a substantive reply within 10 working days, or an interim reply in 10 working days and a substantive reply within 21 working days 93.31% 95.45% New reporting item since 2017

18. Passenger liaison programmes

Number of passenger attitude surveys conducted Number of user group meetings attended Number of District Council Traffic and Transport

Committee Meetings attended Number of Passenger Liaison Group Meetings

convened

43

48

6

47

49

6

42

40

6

43

52

6

19. Othercustomerservices Bus shelters Total number of bus shelters 211 209 206 211

Passenger information Route information and souvenirs are available at NWFB Customer Service Centre Timetables, fare tables and route information are displayed at all termini and bus stops Route information and interactive route search function are available on website and mobile app

Enquiry serviceThe Customer Service Hotline: 2136 8888The Customer Service Hotfax: 2136 2136SMS Enquiry Service: 9526 1111 General information on NWFB is available on the internet http://www.nwfb.com.hkCustomer queries and feedback can be submitted via e-mail to bus_ideas@nwfb.com.hk

NWFB Fuller Disclosure 2018

05

1. 巴士路線總數

港島區路線 過海隧道路線 九龍╱新界路線

合計

453613

94

44358

87

45348

87

45348

87

2. 車隊

已登記巴士數量 已發牌巴士數量

686677

710687

730710

733708

3. 車隊總載客量

已發牌巴士之許可載客量 85,631 85,642 89,080 87,414

4. 車隊運作能力

早上繁忙時間（七時至九時五十九分）整個巴士網絡內，向繁忙方向開出之實際巴士班次與時間表上訂立的班次之比率 98.68% 98.85% 100.31% 94.67%

5. 時間表的成效

實際路面行車數目及時間表所訂的行車數目的比率 98.78% 99.74% 99.90% 97.30%

6. 車隊運用

實際路面行車數目佔已發牌之車隊數目的比率 88.49% 89.16% 88.13% 89.05%

7. 已發牌車隊之平均年齡 5.57 6.96 10.73 12.57

8. 乘客人次總數（百萬計） 164.17 166.08 168.16 170.05

9. 巴士行車公里數（百萬公里計） 41.49 42.40 43.73 43.84

10. 班次失誤比率

班次失誤及訂定班次的比率 2.67% 2.44% 1.77% 5.46%

11. 機械可靠性 *

每一部巴士平均行走多少班次後才會在載客途中發生一次機件故障 1,840.63 1,372.33 1,365.84 1,177.95

12. 平均每輛巴士檢查時須修正的項目

由運輸署抽檢 1.05 0.69 1.62 0.89

營運資料營運資料

2017年7月至2018年6月

2016年7月至2017年6月

2015年7月至2016年6月

2014年7月至2015年6月

新巴概覽 2018

06

營運資料營運資料

機械可靠性的定義包括所有導致車輛於載客服務中途停駛的故障。此項為臨時數字。

* **

附註：

2017年7月至2018年6月

2016年7月至2017年6月

2015年7月至2016年6月

2014年7月至2015年6月

13. 牽涉傷亡之巴士意外的車輛平均數目

（以每百萬公里計）**

輕微意外，傷者住院少於十二小時

嚴重意外，傷者住院超過十二小時

致命意外

總數

5.68

0.86

0.02

6.56

5.32

0.71

0.02

6.05

5.32

0.73

0.04

6.09

5.57

0.76

0.00

6.33

14. 改善服務項目

推出新巴士路線數目

改善行車班次、增加載客量、延長服務時間及其他調整

7

23

2

18

1

14

0

21

15. 服務重組項目

取消巴士路線數目 減少行車班次、減少車輛數目及重組行車路線以節省

巴士資源

0

14

2

21

1

16

3

31

16. 新巴所處理由交通投訴組轉介個案的數目

（以每百萬人次計） 2.74 2.80 2.97 3.38

17. 回應公眾意見

於 10 個工作天內提供完整回覆，或於 10 個工作天內提供中期回覆，並於 21 個工作天內提供完整回覆 93.31% 95.45% 2017 年度起匯報項目

18. 乘客聯絡計劃

乘客意見調查次數 出席乘客小組會議次數 參與區議會交通及運輸委員會會議次數 乘客聯絡小組會議舉辦次數

43

486

47

496

42

406

43

526

19. 其他顧客服務 全天候巴士亭 巴士亭總數 211 209 206 211

服務資料在新巴顧客服務中心提供路線查詢及紀念品銷售服務行車時間表、車費表及路線資料均張貼於所有總站及路邊巴士站牌上新巴網站及手機應用程式提供路線資料及互動路線搜尋服務查詢服務顧客服務專線 : 2136 8888顧客服務傳真 : 2136 2136短訊查詢服務 : 9526 1111新巴網頁 http://www.nwfb.com.hk 有新巴之一般資料新巴電郵信箱 bus_ideas@nwfb.com.hk 接受客人查詢或意見

NWFB Fuller Disclosure 2018

07 財務資料Financial Information財務資料Financial Information

Year ended30 Jun 2018

截至 2018年 6月 30日年度

HK$'000港幣千元

Year ended30 Jun 2017

截至 2017 年 6 月 30 日年度

HK$'000港幣千元

Turnover營業額

Fare receipts 車費收入 1,041,166 1,059,442

Advertising income 廣告收入 80,420 91,972

1,121,586 1,151,414

Otherincome其他收入 24,600 31,159

1,146,186 1,182,573

Operatingcosts營運成本

Staff costs 員工支出 639,829 604,805

Fuel and oil 燃油 110,861 130,948

Tolls 隧道費 91,183 87,678

Repairs and maintenance 維修保養 56,749 71,524

Depreciation 折舊 134,775 101,209

Insurance 保險 55,018 39,090

Finance costs 財務費用 7,401 1,984

Other expenses 其他支出 56,501 52,544

1,152,317 1,089,782

(Loss)/profitbeforetax除稅前（虧損）／溢利 (6,131) 92,791

Taxation 稅項 (1,049) 15,486

(Loss)/profitfortheyear年內（虧損）／溢利 (5,082) 77,305

Balanceofpassengerreward乘客回饋之餘額

Opening balance 年初餘額 9,869 9,892

Closing balance 年末餘額 9,846 9,869

Note:Under the revised Modified Basket of Factors (“MBOF”) approach, 50% of any return of a franchised bus operator in a given year in excess of a prescribed triggering point of return on its average net fixed assets (viz. 9.7%) would be shared with passengers.

備註 :根據修改後的「經修訂的考慮多方面因素做法」，若一個專營巴士營辦商在某年度之「按固定資產平均淨值計算的回報率」超越指定的觸發點 ( 即 9.7%)，其過剩部分的 50% 將會與乘客分享。

新巴概覽 2018

08財務資料Financial Information財務資料Financial InformationFixed Assets 固定資產

Cost

原值

At 1 July 2017於 2017 年 7 月 1 日 608,042 8,983 1,880,146 28,311 143,979 6,848 101,751 2,778,060

Additions

添置 0 696 115,343 1,376 3,359 132 38,488 159,394

Disposals

出售 (86) 0 (271,638) (168) (1,182) (62) 0 (273,136)

Transfers

轉撥 0 0 99,600 0 0 0 (99,600) 0

At 30 June 2018

於 2018 年 6 月 30 日 607,956 9,679 1,823,451 29,519 146,156 6,918 40,639 2,664,318

AccumulatedDepreciation

累積折舊

At 1 July 2017

於 2017 年 7 月 1 日 315,461 8,771 809,693 22,354 118,416 5,485 0 1,280,180

Charge for the year

期內折舊 20,739 76 107,473 1,690 4,445 352 0 134,775

Disposals

出售扣除 (86) 0 (270,184) (168) (1,182) (62) 0 (271,682)

At 30 June 2018

於 2018 年 6 月 30 日 336,114 8,847 646,982 23,876 121,679 5,775 0 1,143,273

Net Book Value

賬面淨值

At 30 June 2018

於 2018 年 6 月 30 日 271,842 832 1,176,469 5,643 24,477 1,143 40,639 1,521,045

At 30 June 2017

於 2017 年 6 月 30 日 292,581 212 1,070,453 5,957 25,563 1,363 101,751 1,497,880

Buses and Furniture,

Leasehold other motor Computer Machinery fixtures and Construction

Buildings improvements vehicles equipment and equipment office equipment in progress Total

樓宇 物業裝修 巴士及其他汽車 電腦設備 機械及設備 傢俬、裝置及辦公室設備 在建工程 總計

HK$'000 HK$'000 HK$'000 HK$'000 HK$'000 HK$'000 HK$'000 HK$'000

港幣千元 港幣千元 港幣千元 港幣千元 港幣千元 港幣千元 港幣千元 港幣千元

NWFB Fuller Disclosure 2018

09 Vision & MissionVision & Mission

Slogan

NWFB’s

Vision

Mission

Core Values

core values are driven by stringent corporate governance. Apart from providing safe and quality bus services,

we are also determined to contribute to the sustainable growth of Hong Kong by striving to fulfil our corporate social responsibility

through various environmental protection and care for the community initiatives.

A Good Citizen for All

To be a leading corporate citizen in the local public transport industry

• Care for the community and respect the environment

• Enhance value for our stakeholders

• Deliver premier services to our customers

• Nurture professionalism and foster employee pride

EnvironmentalProtection

QualityBus Services

Safety andHealth

Care forStaff and

Community

Stringent Corporate Governance

新巴概覽 2018

10Corporate Social Responsibility

In this financial year, NWFB has continued to uphold the stringent corporate governance standard, and pursued the following initiatives based on the four core values to enhance our service level and fulfil our Corporate Social Responsibilities (“CSR”).

QualityBusServices

EnvironmentalProtection

•�Implemented the Government’s Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities for travelling at a concessionary fare of $2 per bus trip.•�Implemented various fare concession schemes for Octopus-paying passengers. As at 30 June 2018, NWFB launched a total of 51

Bus-Bus Interchange (“BBI”) packages involving 77 routes, and most of them offered free interchange.•�Rickshaw Sightseeing Bus launched free ride on single journey for children, celebrating Easter fun with families during the festival. •�Ran an “Octopus Refund Enquiry” platform on Company website for passengers to check for any pending refund resulting from an

incorrect setting on the Octopus device on buses, and provided more convenient refunding methods, further improving customer service.•�Operated with low-floor buses where “Automatic Bus Stop Announcement System” and “Motion Bus Stop Display” were in place, to provide

accurate bus stop and customer information along the bus journey, thus offering a barrier-free travelling experience to passengers.•�Progressively installed passenger seats at covered bus stops to provide a more comfortable bus waiting environment.•�Extended the “Next Bus” arrival enquiry service to 85 routes of NWFB as at 30 June 2018 and further expanded the service to cover

all routes in September 2018. •�Retrofitted six double deck buses with dual wheelchair parking spaces for a brand new Community Hospital Route 8H operating

between Siu Sai Wan and Tung Wah Eastern Hospital, Causeway Bay, for the convenience of wheelchair passengers.•�Octopus fare processor on all buses were able to provide audible information on fare deducted and card balance for visually impaired

passengers bearing encoded Octopus cards.•�Provided free Wi-Fi service on 80 buses, bringing additional value to passengers.•�Collected opinions from the public via multiple channels, including website (www.nwfb.com.hk), customer service hotline (2136 8888), customer

service hotfax (2136 2136), e-mail (bus_ideas@nwfb.com.hk), SMS enquiry service (9526 1111) and Passenger Liaison Group Meetings.

•�Implemented green policies and measures by the Company’s “Sustainability Committee” with regular meetings and task force. •�Continued fleet replacement and brought the total number of Euro 4 or above buses as at 30 June 2018 to 555.•�The trial of four government funded “zero-emission” single deck battery-electric buses continued to test vehicle performance as well

as cost effectiveness under local conditions.•�Conducted regular checks on the carbon dioxide (“CO2”) level of bus compartment to ensure good air quality on board. 100% of buses

checked in 2018 had their CO2 level reached the “First Class of Good Air Quality” stipulated in the “Practice Note for Managing Air Quality in Air-conditioned Public Transport Facilities – Bus” published by the Environmental Protection Department (“EPD”).•�Specified Forest Stewardship Council (“FSC”) or equivalent certification for procurement of new buses.•�Fully adopted electronic staff notices through the enhanced company intranet to promote paperless working environment.•�Donated unclaimed food products found on buses which were well-packed and unexpired to the needy through Food Angel on a

regular basis. •�Upheld green concept in our management and operations, and trained our bus captains with the “Safe, Comfort and Eco-friendly”

driving skills.•�Awarded by the Business Environment Council as “Sustainable Consumption Enterprise”. NWFB’s Chong Fu Road Depot (Office area

5th to 7th floor) was awarded the “Indoor Air Quality Certificate (Good Class)” under the Indoor Air Quality Management Programme; signed the “Energy Saving Charter 2018” initiated by the Environment Bureau.

•�Adopted the revised “Bus Captain Working Hours, Rest Times and Meal Breaks” guideline issued by the Government in February 2018 by phases. Targeted to fulfil the new guideline by early 2019, and would further reduce special duty hours to within 13 hours per shift by early 2020.•�Set up stringent standards in vehicle maintenance. Regular and thorough inspections were conducted on buses to maintain them in

the safest and most reliable condition.•�Equipped guard rails at exit door on all buses to further enhance passenger safety.•�All new buses purchased were equipped with an additional seat belt on the side of the wheelchair parking space to safely secure the wheelchair.•�Offered comprehensive training to bus captains to enhance their defensive driving skill and proper driving manner to ensure safety.•�Adopted the “Practice Note on Training Framework for Franchised Bus Captains” issued by the Transport Department by phases.•�Strengthened the usage of GPS Tachograph and extended the speed monitoring scope to cover all road sections operated by the

company’s bus routes, alongside a speed limit sound alert system introduced on buses from September 2018, further monitoring bus captains’ driving performance and improving safety in conjunction with a random spot-checks system.•�Conducted on-site breath-alcohol screening surprise tests with bus captains to safeguard road safety.•�Educated company staff on occupational safety and health through staff newsletter and organizing Safety Quiz.•�Initiated a self-developed mechanical auxiliary tool “Arm Buddy” to improve work safety and boost operation efficiency for tyre

assembling. The tool won the “Safety Enhancement Program Award” in the 16th Hong Kong Occupational Safety and Health Award.

SafetyandHealth

•�Valued staff engagement with open and interactive staff communication channels, such as newsletters, intranet and regular meetings with staff representatives and the unions. •�Organized professional courses of multiple disciplines for office staff to promote continuous learning culture.•�Organized various leisure activities and interest classes to promote work-life balance.•�Offered professional employee counselling service to look after personal and family needs of staff members.•�Organized “Outstanding Employee Award” in recognition of our staff’s dedication and best performance.•�Organized “Incubation Circle Competition” to promote creativity and continuous work improvement culture with a view to enhancing

safety, work efficiency for staff and raising their environmental awareness.•�Organized diversified charitable activities through the effort of “Volunteer Alliance Steering Committee” and co-organized the “Fruitful

Tour for Senior Citizens Volunteer Scheme” with the Wan Chai Methodist Centre for the Seniors.•�Participated in a wide range of community and charitable activities, such as offering free ride on “Senior Citizen’s Day” and “International

Day of Disabled Persons”, raising fund for The Community Chest “Dress Causal Day” and supporting the “UNICEF Charity Run”.•�Garnered various awards and recognitions for our outstanding corporate citizenship: - “15 Years Plus Caring Company Logo” for the 2017–18 term - Certificates of Recognition in “Central and Western District Age-Friendly Public Transport Award” and “Age-friendly Community

Programme of Kwai Tsing District 2017”, promoting age-friendly communities - “Manpower Developer 2013–19” at the ERB Manpower Developer Award Scheme by the Employees Retraining Board - “The 8th Hong Kong Outstanding Corporate Citizenship Logo – Enterprise Category”

Please visit the NWFBwebsiteatwww.nwfb.com.hk for other details.

CareforStaffandCommunity

Corporate Social Responsibility

NWFB Fuller Disclosure 2018

11

標語

願景

使命

核心價值

新巴的核心價值是由嚴謹的企業管治所推動，除提供安全及優質的服務外，亦積極透過不同形式保護環境及回饋社

會，克盡企業社會責任，為香港的持續發展作出貢獻。

作為良好公民，服務大眾市民。

成為本地公共交通服務行業具領導地位的企業公民。

• 關愛社群，愛惜環境• 為我們各權益方提升價值• 為顧客提供優質服務• 培育專業，凝聚員工

理念與使命理念與使命

嚴謹企業管治

保護環境資源

優質巴士服務

重視安全健康

關顧員工社群

新巴概覽 2018

12企業社會責任

在此財政年度，新巴繼續以嚴謹的企業管治，循公司的四大核心價值推行以下措施，提升服務水平並履行企業社會責任︰

• 配合政府的「公共交通兩元票價優惠計劃」，讓長者及合資格殘疾人士以港幣兩元乘搭巴士。• 推出多項車資優惠計劃，截至 2018 年 6 月 30 日，新巴共提供 51 組包括 77 條路線的巴士八達通轉乘優惠，大部分組合提供免

費轉乘。• 人力車觀光巴士復活節期間推出小童單程免費優惠，讓一家大小開心歡度繽紛復活節假期。• 公司網頁內設有「八達通退款查詢」平台，讓乘客查詢因巴士八達通收費器設定有誤引致的退款資訊，並提供更方便的退款方法，

進一步提升顧客服務。• 使用配備「自動報站系統」及「動態巴士站顯示屏」的低地台巴士，提供可靠實用的數碼化沿途車站及乘客資訊，實踐無障礙

乘車環境。• 陸續於有蓋巴士站安裝座椅，改善候車環境。• 截至 2018 年 6 月 30 日「實時抵站時間查詢」服務擴展至 85 條新巴路線，並於 2018 年 9 月擴展至所有路線。• 改裝六輛設有兩個輪椅停泊位之雙層巴士，行走新開辦的社區醫院路線 8H 號線往來小西灣及銅鑼灣東華東院，方便輪椅乘客

出行。• 全線車隊的八達通收費器設有交易資料聲音報讀功能，方便使用已登記殘疾人士八達通語音功能的視障人士知悉該程車所收取

之車資及八達通餘額。• 於 80 輛巴士提供免費 Wi-Fi 上網服務，為乘客的旅程增值。• 透 過 多 種 渠 道 如 網 頁（www.nwfb.com.hk）、 顧 客 服 務 專 線（2136 8888）、 顧 客 服 務 傳 真（2136 2136)、 電 郵（bus_

ideas@nwfb.com.hk）、SMS 短訊查詢服務（9526 1111），以及舉辦「乘客聯絡小組會議」等，廣納意見。

•�重視公司與員工之間的聯繫，設立開放和互動的溝通渠道和諮詢機制，包括員工刊物、內聯網、與員工代表及工會的定期會議等。•�重視員工的發展與培訓，舉辦多元化及專業的課程，推動持續進修的企業文化。•�透過有益身心的活動及興趣班，促進工作與生活平衡。•�設立僱員輔助諮詢服務，照顧員工個人及家庭需要。•�舉辦「傑出員工選舉」，表揚及嘉許傑出員工對公司及市民的貢獻。•�舉辦「新意圈傑出項目比賽」，推動創意及持續改善工作質量的文化，提升員工的工作安全、效率，以及環保意識。•�「義工服務委員會」持續推行不同類型的義工活動，並與循道衛理灣仔長者服務中心合辦「長青樂悠遊」義工計劃，盡顯員工

的關愛精神。•�積極參與及贊助社會公益活動，包括「長者日」及「國際復康日」義載、「公益金便服日」籌款，以及支持「聯合國兒童基金

會慈善跑」等。•�獲多間機構頒發獎項，嘉許公司對員工及社會服務的貢獻： - 香港社會服務聯會頒發 2017—18 年度「15 年 Plus 商界展關懷標誌」 - 獲頒發「中西區長者友善公共交通嘉許狀」及「葵青長者友善社區致意行動 2017 嘉許狀」，以表揚熱心推動實踐年齡友善措施 - 僱員再培訓局頒發「ERB 人才企業嘉許計劃──人才企業認證（2013—19）」 - 在「第八屆香港企業公民計劃」中獲頒「香港傑出企業公民嘉許標誌──企業組別」

請登入新巴網頁www.nwfb.com.hk 瀏覽其他詳情。

優質巴士服務

•透過公司之「可持續發展委員會」定期舉行會議及組織工作小組，訂定及推行環保措施。•�陸續引入最新環保巴士以更新車隊。截至 2018 年 6 月 30 日，歐盟 4 型或以上巴士數目已增加至 555 輛。•�四輛由政府資助的「零排放」單層電池電動巴士繼續就本地環境下的運作效能和成本效益作全面試驗。•�定期抽查巴士車廂內二氧化碳含量，確保車廂空氣質素良好。按環保署制訂之「管理空調公共運輸設施內空氣質素專業守則

──巴士」，在 2018 年內所抽查巴士之車廂空氣質素，100% 達一級（良好空氣質素）級別。•�採購新巴士時，要求供應商使用的木材需具備森林監督委員會（FSC）或同等認證。•�增強內聯網功能，全面採用電子版員工通告，推動無紙化工作環境。•�將包裝完好而未過期的無人認領食物，定期捐贈「惜食堂」。•�致力將保護環境理念應用於營運及管理上，推動車長奉行安全、舒適、環保「三合一」駕駛技巧。•�獲商界環保協會嘉許為「支持可持續消費行為企業」；新巴創富道車廠（五至七樓辦公室）於「室內空氣質素管理計劃」中獲

頒室內空氣質素檢定證書「良好級」；簽署環境局推出的《節能約章 2018》。

保護環境資源

•�積極配合並陸續實施政府於 2018 年 2 月公佈之《巴士車長駕駛、休息及用膳時間指引》修訂，預期在 2019 年初完全符合新指引，其後在 2020 年初將特別更工時減低至 13 小時內。•�訂定嚴謹的保養和維修標準，定期檢驗及維修每輛巴士，確保性能及機件運作良好。•�所有巴士的落車門均設有護欄，進一步提升乘客安全。•�於新購入的巴士設置額外的車旁輪椅安全帶，以繫緊輪椅。•�為車長提供全面的入職及在職培訓，培養員工良好的駕駛態度及提升安全駕駛技巧。•�加強車長的訓練，陸續落實由運輸署訂立的「專營巴士車長訓練綱領實務守則」。•�加強使用行車紀錄儀監察巴士車速，並於 2018 年 9 月中起，將所有巴士行駛路段列入車速監察範圍，以及增設超速聲響提示

車長。公司亦有完善的抽查制度，雙管齊下，確保駕駛安全。•�為車長進行突擊酒精呼氣測試，確保駕駛安全。•�透過員工刊物及舉辦「職業安全健康常識問答比賽」，加強員工的職安健意識。•�自行研製機械式輔助工具「一臂之力」，有效提升安拆巴士輪胎的工作效率和減低員工受傷風險，於 2017 年「第十六屆香港職

安健大獎」中，獲頒「安全改善項目大獎」銅獎。

重視安全健康

關顧員工社群

企業社會責任

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