Patient rights and Doctor-patient relationship病人權利與醫患關係

Dr. Derrick K. S. Au 區結成醫生Kowloon Hospital & Hong Kong Eye Hospital

The oldest code of medical ethics: Hippocratic Oath (4th Century BC)

Several parts of the oath have been revised over the years, e.g. -“To consider dear to me, as my parents, him who taught me this art; to live in common with him and, if necessary, to share my goods with him…”“Nor will I give a woman a pessary to procure abortion;”“I will not cut for stone, even for patients in whom the disease is manifest; I will leave this operation to be performed by practitioners, specialists in his art.”

Code of Professional Conduct (Hong Kong Medical Council)

Medicine as a profession is distinguished from other professions by a special moral duty of care to save lives and to relieve suffering. Medical Registration Ordinance (Cap. 161) confers upon the medical profession considerable freedom of self regulation, the profession is obliged to abide by a strict code of conduct which embodies high ethical values, protects patients’ interests, and upholds professional integrity.Trust is essential to the practice of medicine. There can be no medicine in the absence of trust. The patient’s trust imposes upon the doctor a corresponding duty to be trustworthy and accountable.

http://www.mchk.org.hk/code.htm

Ethics: What is right?

Moral (道德 )- comes from Latin ‘mos’(mores); Ethics (倫理 ) - comes from Greek ‘ethos’Both have meaning of customs (風俗 ), or generally accepted social normBut ‘What is right’ is not just a matter of social norm (e.g. slavery was a social norm at one time)Professional norm is not always right, it does revise over timeWhat is legally permitted is not always right

Ethical principles

Commonly quoted ethical principles:– Autonomy 自主原則– Beneficence 行善原則– Justice 正義原則– Nonmaleficence 不傷害原則

These are useful but by themselves are not adequate for ethical decision making

Rights

The great religions of the world have all sought to establish moral codes of conduct based on divine law.These are often concerned with the duties and obligations of man to his fellow human beings, to nature, to God and the whole of creation.[Ancient Chinese moral philosophers like Confucius (孔子 ) and Mencius (孟子 ) are concerned with similar moral issue, though not as a part of divine law ]The idea of 'human rights' is not universal - it is essentially the product of 17th and 18th century European thought. Such secular conception of rights emphasised duties and privileges that arose from peoples' status or relationships, rather than abstract rights in the philosophical sense.Since1948, with the Universal Declaration of Human Rights, . Respect for human rights is becoming a universal principle of good government.

http://www.universalrights.net/main/histof.htm

Rights / Obligations

A paired concept, for instance:– People / Government– Patient / Doctor– Human being / fellow human beings

Commonly quoted universal human rights:– right to life;– right to freedom;– right to own property (limiting where government may intrude);– citizenship rights (voting, nationality and participation in public life);– rights to standards of good behaviour by governments (or protection of the rule of

law);Other social, economic and cultural rights have become important during the 20th century, and raise important and still controversial issues about social justice and the distribution of wealth.

http://www.universalrights.net/main/histof.htm

WHO: Patient rights understood as one aspect of basic human rights

World Health Organisation:

Formalized in 1948, the Universal Declaration of Human Rights recognizes “the inherent dignity” and the “equal and unalienable rights of all members of the human family”. And it is on the basis of this concept of the person, and the fundamental dignity and equality of all human beings, that the notion of patient rights was developed. In other words, what is owed to the patient as a human being, by physicians and by the state, took shape in large part thanks to this understanding of the basic rights of the person.

http://www.who.int/genomics/public/patientrights/en/

From the perspective of patients’ advocate (病人權益倡議者 )

社區組織協會 :

「倡議病人權益是為了保障病人在強調專業知識的醫療制度中，人的自主性及尊嚴不被侵犯。 「經多年推動，病人權益普遍為市民認識及認同，但與先進社會的標準大相逕庭。由於醫護人員與病人關係並不平等、加上醫醫相衛的文化、政府及各醫療機構輕視病人權益，令醫療體系偏離以病人為本的宗旨。市民的知情權、選擇權、私隱權及投訴權未獲充分保障。」www.soco.org.hk/rights/right055_c.htm

WHO: Patient rights can vary in different countries

World Health Organisation (WHO):

Patients' rights vary in different countries and in different jurisdictions, often depending upon prevailing cultural and social norms. Different models of the patient-physician relationship—which can also represent the citizen-state relationship—have been developed, and these have informed the particular rights to which patients are entitled.

http://www.who.int/genomics/public/patientrights/en/

Patient’s Charter (病人約章 )

In year 2000, the Hong Kong Hospital Authority produced a Patient’s Charter to outline patient rights and responsibilities in public hospital

HA Patients’ Charter – Patients’ rights

Right to Medical Treatment (醫治權 )Right to Information (知悉權 ; 知情權 )

Right to Choices (決定權 )

Right to Privacy (私隱權 )

Right to Complaint (申訴權 )

HA Patients’Charter – Patients’ Responsibilities

Give your heath care providers as much information as you can about your present health, past illnesses, any allergies…Follow the prescribed and agreed treatment plan, and conscientiously comply with the instructions given.Show consideration for the rights of other patients and health care providers, by following the hospital rules concerning patient conduct.Keep any appointments that you make, or notify the hospital or clinic as earlyl as possible….Should not ask health care providers to provide incorrect information, receipts or certificates.Should not waste medical resources unnecessarily.

http://www.ha.org.hk/charter/pceng.htm

Hong Kong Medical Association's Patients' Rights and Responsibilities Responsibilities:

To play an active and responsible role in the healthcare process, you should– be frank to your doctors in revealing your medical

conditions. – endeavor to co-operate with any agreed form of

management. – be well informed by your insurers of the detailed scope of

coverage of your medical insurance policies. – not request doctors to issue incorrect receipts, certificates

or document, or to make incorrect entry into the medical records.

– be responsible to meet the required fees and charges for the medical services provided to you.

http://www.hkma.org/english/pubmededu/right.htm

HKMA Patients’ rightsRight of information.- Charges- Drugs.Right of refusalRight of confidentialityMedical Reports- Public medical institutions.- Private hospitals and practitionersComplaints- Public medical institutions.- Private hospitals and practitionersOperations- Public and Private Medical Institutions

HKMA: Right of Information

A patient should have a reasonable and balanced understanding of the sickness he is suffering from. You may enquire about what disease you have, if you need any further examination, and how to cure the disease. You should also know what treatment you will receive, whether with drugs or operation, any side effects after treatment, and the chances of recurrence. In other words, in order to know more relevant facts about your sickness, you should consult your attending doctor.

In the U.S.

DefinitionPatient rights encompass legal and ethical issues in the provider-patient relationship, including a person's right to privacy, the right to quality medical care without prejudice, the right to make informed decisions about care and treatment options, and the right to refuse treatment.Many issues comprise the rights of patients in the medical system, including a person's ability to sue a health plan provider; access to emergency and specialty care, diagnostic testing, and prescription medication without prejudice; confidentiality and protection of patient medical information; and continuity of care.http://www.answers.com/topic/patient-rights

The U.S. Patient’s Bill of Rights

Health care reform led to an emergence of health maintenance organizations (HMOs) and other managed health care plans. The rapid change in medical care moved health care decision making from medical professionals to business entities, a move many consider to be detrimental to the health care industry in general. Establishing a patient's bill of rights has been the response to this concern. The Bipartisan Patient Protection Act of 2001 has been debated and passed by the U.S. Senate and the U.S. House of Representatives and signed into law.

In the U.S. Bill of RightsThese basic rights include the right to:

– participate in the development and implementation in the plan of care – be treated with respect and dignity – be informed about condition, treatment options, and the possible results and side

effects of treatment – refuse treatment in accordance with the law, and receive information about the

consequences of refusal – quality health care without discrimination because of race, creed, gender, religion,

national origin, or source of payment – privacy and confidentiality, which includes access to medical records upon request – personal safety – know the identity of the person treating the patient, as well as any relationship

between professionals and agencies involved in the treatment – informed consent for all procedures – information, including the medical records by the patient or by the patient's legally

authorized representative and hospital charges, except for Medicaid and general assistance

– consultation and communication – complain or compliment without the fear of retaliation or compromise of access or

quality of care

What is happening to the doctor-patient relationship?

Some doctors are worried that the physician-patient relationship, a special humanism motivated by tradition and governed by the ethics of medicine, may be fouled up by the fiscal and economic constraints likely to occur in the health care system - Alvan Feinstein, MD, professor of medicine, Yale University School

of Medicine, New Haven, Conn.

Marwick, Charles. Preservation of Physician-Patient Relationship Seen as Integral to Health Care System Reform

JAMA The Journal of the American Medical Association. Volume 271(12), 23 March 1994, pp 892-893

William C. Hsiao:

William C. Hsiao, PhD, Department of Health Policy and Management, Harvard School of Public Health, Boston, Mass. "We have promoted the diffusion of some technologies that may not be cost-effective and encouraged their overuse…" "Furthermore, we undercompensate primary care physicians, discouraging them from rendering their services, and likewise (fail to encourage) the young medical school graduates to pursue a career in family care. "Instead of trying to align the economic incentives to improve cost-effectiveness, we are creating an administrative organization that will intrude on this very personal relationship between doctor and patients, between the caring physician with the technical expertise and the patient," "Is that the best we can do to preserve this unique relationship?"

Marwick, Charles. Preservation of Physician-Patient Relationship Seen as Integral to Health Care System ReformJAMA The Journal of the American Medical Association. Volume 271(12), 23 March 1994, pp 892-893

Models of Doctor-Patient Relationship

There are three different kinds of models:1. PATERNALISTIC (家長式關係 )

2. CONTRACTUAL (合約關係 )

3. FIDUCIARY (受託關係 ; Fiduciary duty:受託責任 )

http://www.carroll.edu/~msmillie/bioethics/modelsdocpatrelation.htm

Fiduciary relationship in peril?

Over the ages the doctor-patient relationship has been defined, through rules of ethics and rules of law, as a fiduciary one, as a relationship founded in trust. When a patient seeks a physician’s help and the physician agrees to give that help, a special covenant is made. The patient agrees to take the physician into her confidence, to reveal to him even the most secret and intimate information related to her health. The physician, in turn, agrees to honor that trust, and to become the patient’s advocate in all matters related to her health, placing her interests above all others - including his own personal or financial concerns.The loss of this doctor-patient relationship has obvious consequences for patients. Patients, when they are sick and thus least able to fend for themselves, are left without a true, dedicated advocate as they try to navigate the hostile halls of the healthcare system, whose chief concern is to find ways of not spending money on them. Loss of the traditional doctor-patient compact leaves patients marginalized and floundering within that system at the time they are most vulnerable.- Blog of DrRich

The Importance of the Doctor-Patient Relationship, and Why We Can’t Have It AnymorePosted on January 23, 2009

Paternalistic model:Strengths and Weaknesses

Paternalistic model: The doctor is the professional. He/she gives the order, the patient obeys.Strengths: Emphasizes the expertise and knowledge of the doctorWeaknesses:– Ignores the autonomy of the patient– Ignores non-health related but morally legitimate values of the

patient

Contractual model:Strengths and Weaknesses

Contractual model: The doctor and patient "contract" for each other's mutual benefit; the patient determines or agrees to the doctor’s decisions.Strengths: – Highlights the autonomy of both patient and physician– Acknowledges cooperative/shared aspects of medical

decision-making Weaknesses:– No "contracts" developed or signed in real doctor/ patient

relationships– Model doesn’t allow for at trusting relationship

Fiduciary model:Strengths and Questions

Fiduciary model: The patient confidently entrusts his/her health care to the doctor, who takes on the obligation of working for the benefit of the patient (Fiduciary: relates to a holding of something in trust for another)

Strengths:– Preserves the freedom and autonomy of both patient and physician– The legitimate role of physician knowledge– The important role of trust in the doctor/patient relationship

Questions raised by skeptics:1. Patient trust may be manipulated for further economic gain.2. Patient trust may undermines consumer’s awareness of need for self-

protection3. Serious illness and fear of death diminish patient autonomy and power

to contract any relationship.

What about Chinese Culture?

Traditional Chinese medical ethics emphasizes 醫德 , based on virtues and morality, rather than relationship between two autonomous individualsPatients as children (醫者父母心 ) is related to the ideal image of a benevolent ruler (愛民如子 )It may be analogous to the concept of guardianship (監護 ) in Western culture

A few cases for thought

Case 1: Refusal of treatment

Chest physiotherapy is prescribed for an elderly cancer patient by the attending doctor, but he refuses. Must the physiotherapist insist on carrying out the treatment plan?Is it unethical to go against the patient’s wish (to refuse)?

Case 2: Autonomy and family member

A patient’s son insisted that the doctor should not tell his mother that she has been diagnosed with chronic leukemia, otherwise he will take her home against medical advice.The mother seems to be generally passive and submissive to the son’s decisions related to her health careHow should the patient’s right be addressed?

Case 3: Demand of Alternative Medicine (另類療法 )

A 20 year old patient with severe head injury from traffic accident did not improve with rehabilitation. He cannot comprehend or communicateThe mother demands the hospital to provide hyperbaric oxgyen therapy (high pressure oxygen treatment in a closed chamber)What is the extent of the mother’s right in this case?How should the patient’s rights be addressed?

Case 4: Demand of medical treatment

A patient with mental illness demanded to be treated with the newest psychiatric drugsThe doctor assessed and found that the patient was not suffering from significant side effect from the existing drug, which is also one of the newer drugs that had passed the patent period (cheap generic drug is locally available)What is the extent of patient right in this case?

Case 5: Right to die?

A tetraplegic patient on chronic assisted ventilation wrote to the HKSAR CE to demand legislation for patient’s right to die and to legalise euthanasia (安樂死 )Does a patient have ‘right to die’?

Dealing with refusal of treatment

When mentally competent and properly informed, the patient’s refusal must be respected. [Principle of respect for autonomy] Assess mental capacity (精神上的行為能力 )

Provide adequate and appropriate informationTreatments can be provided to mentally incapacitated persons (精神上無行為能力的人 ) based on ‘best interests’ (病人的最佳利益 ) principle [Principle of beneficience]

Resolving ethical dilemma related to autonomy – advice for clinicians

Listen carefully – do not jump to conclusion of “patient not cooperative” too easilyGather more information relevant to the case situationConsider your own bias and assumptionsExplore reasonable options of compromiseInvolve carers and friends trusted by patient as appropriate

Thank you for your attention