WHAT’S INSIDE

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IN THE SPOTLIGHTP.3

COMMUNITY MATTERSP.8

CONNECTING MINDSP.9

BROADER HORIZONS

INDUSTRY INSIGHTS

NEWSLETTER OF THE JEBSEN GROUP 2017 NO.2 VOLUME 9

捷成集团jebsengroup jebsen1895 Jebsen Group

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WE ARE ONLY AS GOOD AS OUR PEOPLE

RE WARD &RECOGNITION

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We are fortunate that the Greater China market continues to brim with talent and opportunities; and whilst this is good news for all of us, the competition for the businesses and for the best people has created the so-called war for talent, which is the ability to identify and retain qualified talent in organisations.

Jebsen’s core purpose is to enrich people’s lives by providing a choice of quality products and services. Our employees work hard every day to realise this vision and, in turn we strive to create an environment where Success Breeds Success — where they can grow and excel, and enjoy a fulfilling career.

To achieve this all of us, our managers, team leaders and colleagues must accept our responsibility to embrace Recognition, one of Jebsen’s core values, not just during special occasions but also on day-to-day basis. Respecting each individual and acknowledging their contribution can be an effective motivator, even more so than financial incentives. There are many ways in which we are doing this, and the results speak for themselves.

Our highly motivated team at Jebsen Consumer is embracing the rapid changes in the retail environment and have embarked on an omni-channel journey that, by 2018, will deliver a personalised experience to every shopper. The seamless integration of online and offline experiences also continues with the opening of the fourth J Select physical store in Hong Kong.

Over at Jebsen Fine Wines, our team members have built a diverse portfolio of premium wines, spirits and sake that was showcased at a five-week event in Ocean Park, Hong Kong. Together with renowned partnering wineries, they have also brought the wine culture to more enthusiasts with a series of engagement activities during the China Food and Drinks Fair (CFDF) in Chengdu. Meanwhile, our Blue Girl Beer team is harnessing the power of collaborations, working with Consumer Business Unit’s Ricoh team to roll out a creative 360-degree beer tower campaign in Hong Kong, and sponsoring legendary singer Jacky Cheung’s sold-out concert tour in Quanzhou.

A collaborative team culture has produced impressive results for Jebsen Motors, which has topped the list of Porsche China dealers for the second consecutive year. To thank its people, an incentive trip to Japan was organised for 18 Gold and Silver certified technicians and their families while top sales consultants were treated to a memorable four days in Inner Mongolia as part of the Porsche China Snow Force event.

Jebsen Industrial applauds its top-performing sales staff through its annual Sales League initiative and this has certainly contributed to the high-performing culture that has led to two major wins for the business unit — the Outstanding Sales Award from renowned

French lensmaker Thales Angenieux and the exclusive rights to represent Phantom® high-speed cameras in China’s cinematic, media and broadcast markets.

At the Group level, a series of employee recognition initiatives are well underway, such as Jebsen Heroes, which is based on the idea that every employee contributes to the Group’s success and is therefore a hero in their own right. We recently

launched the ‘Polish Your Hero Gadget’ campaign, where employees nominated colleagues who strive for excellence on a daily basis. Congratulations to the 115 Jebsen Heroes whose efforts have been recognised by all of us!

I would like to take this opportunity to specifically recognize our motivated and high-performing employees for not only doing their best at work, but also for taking the time and effort to give back to the community. Our CSR activities like Project Morning Star field trips, Life is Art workshops and WWF Run for Change would not have been possible without your participation. Thank you for being an inspiration to others.

Helmuth Hennig Group Managing Director

The role of recognition“Respecting each individual and acknowledging their contribution can be an effective motivator.”

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IN THESPOTLIGHT

Consumer – J Select

Unveiling the fourth J Select store! On the back of Baselworld 2017, the leading event for the

watch and jewelry industry, Jebsen Consumer organised a special treat for its business partners and friends from the media. They were invited to visit the NOMOS manufactory in Glashütte, Germany for a sneak peek into the brand’s unique watchmaking technique. After the impressive show of German craftsmanship, the group then visited Berlinerblau, the NOMOS design studio in Berlin where they watched the brand’s in-house team create everything from watches to display and packaging design. The experience was a wonderful look into the world of NOMOS and the brand’s sustainable watchmaking philosophy.

With contribution from Wayne Yang

Consumer – Watch

Into the world of NOMOS

J Select Pacific Place at Admiralty is now welcoming shoppers.

The fourth J Select store, and the first in Hong Kong Island, is now open! J Select at Pacific Place in Admiralty officially started welcoming shoppers on May 24, 2017. The store will bring some of the best lifestyle products, hand-picked by Jebsen Consumer, to discerning customers. This includes KitchenAid’s premium kitchen appliances, Porsche branded merchandise, the NOMOS Glashütte Campus series of luxury watches, Dyson’s best-selling home appliances and more. Customers who sign up as members can also request for the JURA Coffee Machine Experience, an exclusive one-on-one session to learn more about the specialty coffee machines.

The Pacific Place (Admiralty) store complements the existing J Select stores in HomeSquare (Shatin), PopCorn (Tseung Kwan O) and Festival Walk (Kowloon Tong). Customers can also shop online at J Select Online Store(www.jselect.hk) and J Select Tmall Store (http://jebsen.tmall.com).

With contribution from Cozy Chan

Jebsen Fine Wines collaborated with renowned wineries to present during the China Food and Drinks Fair (CFDF) in Chengdu.

A selected group of wine lovers in Chengdu were invited to join the “Jebsen Fine Wines Gala Dinner” on March 22, 2017 during the China Food and Drinks Fair (CFDF). Wine experts from around the world, including Mr Florent Mougin from France’s Edmond de Rothschild, Mr Aldo Bratovic from Australia’s Twinwoods and wine educator Ms Sophie Liu were present to share their knowledge with the guests. To cap off the event, Jebsen Fine Wines hosted a delicious dinner, paired with more than 40 hand-picked New World and Old World wines that satisfied even the most discerning palate!

With contribution from Christine Lu

Beverage – Fine Wines

Wining and dining with Chengdu

With its diverse portfolio, Jebsen Fine Wines proved that it caters to every palate at ‘Chill Out at the South’, a five-week event at Hong Kong Ocean Park that started in March 2017. In a series of themed events, from ‘All about Sake and Japanese Culture’ and ‘Enjoy Sake under Cherry Blossom’ to ‘Pop & Rock Beer Fest’ and ‘Fine Taste at the South’, Jebsen Fine Wines delighted consumers with its own brands and distributed beverage products.

Shortly after, from March 27-29, Jebsen Fine Wines also made a toast to “The Hong Kong Sevens” 2017 as a long serving sponsor with its own brand, Sacred Hill, being the event’s official wine. In addition to targeted promotions in selected restaurants, bars and VIP hosting at its hospitality box, the business unit also organised tasting booths at a HKSEVENS party by the Hong Kong Rugby Union as a treat for rugby fans.

With contribution from Catherine Yuen and Jasmine Kwong

Beverage – Fine Wines

Beverages for every lifestyle

Jebsen Fine Wines showcased its diverse portfolio at a series of events in Hong Kong.

Jebsen Consumer hosted business partners and media representatives to a behind-the-scenes look at the NOMOS manufactory and design studio.

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The 2017 season of the Porsche Carrera Cup Asia has arrived and Team Jebsen is ready to return to the tracks! Behind the wheel is Cui Yue, the gifted local driver from Shanghai and winner of the fan-voted ‘Favourite Driver of the Year 2016’. He is joined by fellow driver Yuey Tan who has achieved podium placing six times last year and won fourth place in Class B with his motto: “Never give up, never give in.”

Porsche Carrera Cup Asia flagged off in April and will continue until November this year.

With contribution from Vicky Wang and Alice Mi

Jebsen Motors’ top performers were treated to Porsche China's Snow Force event.

Jebsen Motors has always believed in investment in its people in order to support a high-performance culture. From March 23-26, 18 Gold and Silver certified Porsche technicians and their families enjoyed an annual employee incentive trip to Okinawa, Japan. Its top 10 sales consultants and top sales manager for 2016 were also treated to a reward trip at Porsche China’s Snow Force event — a four-day customised extreme driving adventure in snow-capped Inner Mongolia!

In 2016, Jebsen Motors invested over HK$8 million on staff training to ensure that

Motors

Rewarding performance

Motors

Team Jebsen is revved and ready!

The Jebsen Motors team is ready to better serve drivers in Hong Kong.

Cheering on Team Jebsen drivers Cui Yue (left) and Yuey Tan (right).

Beverage – Beer

360 degrees of fun with Blue Girl Beer

Motors

Accelerating service standards As part of a city-wide expansion, Porsche Centre Hong Kong has opened a cutting-edge Porsche Body & Paint Centre as well as Asia’s first stand-alone Porsche Classic Car Centre (Porsche Classic Partner) in May 2017.

The new Porsche Body & Paint Centre, located in Tuen Mun, is a sprawling complex that is home to Porsche-certified technicians using the latest techniques and advanced equipment to restore Porsche perfection to both body and paintwork. Also located in Tuen Mun is the Porsche Classic Partner Hong Kong. Integrating service, workshop and sales under one roof, it is part of an exclusive worldwide network and is the first such facility to open in China.

According to Mr Grant Smith, General Manager of Porsche Centre Hong Kong and Macau, the facilities underscore an uncompromising commitment to continually elevating its customer services with convenience and peace of mind.

With contribution from Jess Lam

Blue Girl Beer is redefining fun with two new collaborations! Working with Jebsen Consumer, who represents Ricoh, it launched the ‘Hong Kong Blue Girl Beer X Ricoh THETA SC - 360° Share the Moment Tower’ — a creative campaign that had beer lovers taking 360° photos atop the beer tower with the Ricoh Theta spherical camera.

As Hong Kong’s number one imported beer, Blue Girl Beer was also an enthusiastic sponsor of Hong Kong legendary singer Jacky Cheung’s “A Classic Tour!” concert in Quanzhou on April 1. The concert has been hailed as a visual treat, with a four-sided, 360-degree stage for fans to take in the spectacular performances from every angle! With contribution from Park Ng and Tiffany Xiao

Blue Girl Beer was a proud sponsor of Jacky Cheung's concert in Quanzhou, China.

its team delivers the highest levels of professional service. Managing Director Mr Joachim Eberlein believes this, together with continuous facility investment, was key to achieving record sales of 9,593 units of Porsche cars last year.

With contribution from Kathy Chen and Keano Huang

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Jebsen Automotive Technik participated in Auto Shanghai for the fifth consecutive year.

Automotive Technik

The localisation expert Visitors to Auto Shanghai 2017, a highly regarded automobile industry tradeshow held in April, had the opportunity to experience the difference that Jebsen Automotive Technik is bringing to the industry. The business unit presented solutions from principals Euscher and Christian Bauer but it was the three joint venture brands, Mitec-Jebsen, Jebsen-TCG and MSR-Jebsen, that really drew attention. This is because Jebsen Automotive Technik is known to focus on production joint ventures in China, together in strong partnership with global technology companies.

“We invest in 50:50 joint ventures to establish localisation plants in China, and it is the synergy between two equal partners that allows us to thrive. Our partners from Europe bring the technology while we contribute the managerial know-how and 120 years of business experience in China. This model has proved to be highly successful,” explained Mr Alfons Mensdorff-Pouilly, Corporate Development Director, Jebsen Group.

With contribution from Daxing Wang

Jebsen Industrial’s Specialty Ingredients & Solutions team put together a tasty and hea l thy menu of innovative products for Food Ingredients China 2017. At the annual tradeshow in March, the business line not only demonstrated its capacity for innovation, but also showcased an in-depth understanding of the needs of its customers and their customers.

Fuel efficiency and emissions continue to be a key challenge for the power industry, especially as China ramps up efforts on greening its industries. For Jebsen Industrial’s Automation & Services Business Line, the annual G-Power tradeshow was the perfect platform to showcase its energy-efficient solutions.

Joining hands with USA’s John Deere, the Jebsen Industrial team showcased diesel engines for generator sets, industrial use and marine applications. Built on John Deere’s 175-year history, the engines have a proven record of emissions reduction, best-in-class fuel economy and rugged durability.

With contribution from Mike Long

Industrial – Specialty Ingredients & Solutions

Whetting appetites at Food Ingredients China

Industrial – Automation & Services

Energising the future

Globally renowned French lens maker Thales Angenieux has conferred Jebsen Industrial the Outstanding Sales Award 2016 for excellent sales performance! The award, according to Mr Philbert Chin, Business Line Leader of Jebsen Industrial’s Cinematic & Broadcasting Solutions, is an affirmation of the effort his team has put in to building Angenieux’s brand presence in Asia. The 20-year relationship between the two brands has also recently evolved into product investment cooperation with the 2016 launch of the Angenieux Type EZ Series zoom lenses for the growing global prosumer market.

Industrial – Cinematic & Broadcasting Solutions

A winning streak

In another major win, the team has secured exclusive rights to represent Phantom digital high-speed cameras in China’s cinematic, media and broadcast markets. The brand is an arm of USA’s Vision Research and is regarded as the production industry's top choice for high-speed cinematography, special effects and super slow-motion replays for live sports.

With contribution from Connie Luong

Jebsen Industrial is honoured to receive the Outstanding Sales Award from Thales Angenieux.

Jebsen Industrial’s Speciality Ingredients&Solutions Team shared the great taste of innovation.

Jebsen Industrial is proud to bring sustainable power solutions to China.

Over 1,000 visitors left with a deep impression of Jebsen Industrial’s comprehensive product portfolio. Many were also excited about the prospect of co-creating food solutions with Jebsen Industrial, especially after tasting the business line’s innovative offerings like vanilla yoghurt, flavoured with basil, pineapple and other ingredients.

With contribution from Fiona Pan

I N D U S T R YINSIGHTS

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One track to the top Jebsen Motors achieved record sales and swept the Porsche China dealership ranking once again in 2016. Managing Director Mr Joachim Eberlein discusses his strategy for success and what lies on the road ahead.

2016 Nationwide Ranking of Jebsen Motors’ Porsche Centres

No. 1 Porsche Centre Shenzhen Longgang / Futian

No. 2 Porsche Centre Hong Kong & Macau

No. 5 Porsche Centre Shanghai Minhang

No. 8 Porsche Centre Hangzhou Westlake

No. 9 Porsche Centre Guangzhou

No. 10 Porsche Centre Shanghai Puxi

“To be considered the best out of 80 participating Porsche Centres in Greater China is an achievement made through the efforts and dedication of our team members. We are not only a trusted long-term partner of Porsche, but also one of the largest and the best-performing dealer groups in the region. This result demonstrates the success of our strategic investments in our facilities and our employees, as well as our commitment to the Porsche brand,” said Mr Joachim Eberlein, Managing Director of Jebsen Motors.

Getting in front with a head start The relationship between Jebsen and Porsche began 62 years ago in true visionary fashion when Jebsen introduced the German sports car brand to Hong Kong at a time when the island city had barely 170km of roads. In 2001, Jebsen Motors brought Porsche to Mainland China and, despite the absence of a sports car culture there, sold its first Porsche within two weeks.

Today, Jebsen Motors is one of Porsche’s largest dealer group partners in the world. And while it did have a head start, maintaining its lead and pulling ahead of the competition would take a clear strategy, constant focus, adaptability and hard work.

“Despite the tremendous improvements that we have made in the past years, we will continue to follow our strategy and operational goals that aim to deliver profitability, professionalism and exemplary customer service in the Greater China automotive industry,” said Mr Eberlein.

Jebsen Motors is certainly on track to exceed its 2016 record. In the first quarter of 2017, sales has been strong and the team has already served over 20,000 customers in their after sales operations.

State of the art facilities Continuous investment in facility infrastructure has been critical in helping Jebsen Motors to enhance service delivery to its customers. In recent months alone, it has opened a new Hong Kong Porsche Service Centre in Hung Hom, unveiled a state-of-the-art Body & Paint Centre and Asia’s first standalone Porsche Classic Car Centre in Hong Kong and completed an upgrade of its Porsche After-Sales Service Centre Hangzhou Westlake. Later this year, Jebsen Motors will also open a digital showroom in Guangzhou — the first of its kind in Asia — as well as a City Service Centre in Shenzhen that is inspired by the Le Mans race concept.

Jebsen Motors enjoyed a record year in 2016. It broke its own sales record with a new all-time high of 9,593 units of Porsche cars sold and, for the second consecutive year, clinched top spot in the list of Porsche China dealers — with the prestigious ‘Dealer of the Year 2016’ being awarded to the Porsche Centre Shenzhen Longgang / Futian. What is equally impressive is that all of the Porsche Centres operated by Jebsen Motors made it into the Top 10 of Porsche China’s dealership ranking — an achievement that only Jebsen Motors can claim.

The Jebsen Motors leadership team proudly attended the Porsche China Dealer Conference 2017 where all Jebsen Motors-operated Porsche Centres were ranked in the country’s top 10.

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This investment in infrastructure and facilities is not a goal in itself, but a way of supporting the Jebsen Motors team to better serve customers with comprehensive and convenient services. Premium customer experiences A Porsche car is the same regardless of which dealer it is bought from, but the customer experience can be dramatically different. This is how Jebsen Motors is setting itself apart from the competition — with premium, personalised customer experiences synonymous with the Porsche brand.

And because the customer experience is created by its people, Jebsen Motors does not pinch pennies when it comes to talent development. Last year, it invested over HK$8 million on staff training to ensure that its team maintains the highest levels of professional knowledge and service capabilities. Its 1,000-member strong workforce includes 30 Silver and Gold Certified Porsche Technicians and, just recently, rewarded 18 of them and their families with a fully paid vacation to Okinawa, Japan. Likewise, its best-performing sales consultants enjoy incentives like a four-day driving adventure in Inner Mongolia as part of the Porsche China Snow Force event.

“Our people are the face of our brand. In 2016, in addition to selling 9,593 cars, they also served more than 70,000 after-sales services customers — that’s almost 80,000 opportunities to make a good and lasting impression and that’s how important our people are to us,” said Mr Eberlein.

A commitment to the community In addition to its customers, partners and employees, Jebsen Motors also recognises its duty as a corporate citizen. Its community efforts are diverse — it seeks to encourage Lifestyles of Health and Sustainability among more people through initiatives like sponsoring the 2016 Shenzhen Longgang Half Marathon and encouraging its staff, their families and friends as well as over 100 Porsche car owners to participate. Jebsen Motors also hopes to deepen appreciation of the sports car culture through Team Jebsen, which sees drivers like Yuey Tan and Shanghai’s Cui Yue in the Porsche Carrera Cup Asia every year.

As part of the carbon-neutral Jebsen Group, environmental protection is of equal importance to Jebsen Motors, which adopts eco-friendly repair material to ensure that its new Porsche Centres produce minimal carbon emissions. It uses environmentally-friendly water-based paint and electricity-driven paint dryers rather than conventional oil or diesel dryers at its Body & Paint Centres, for example. Its new Porsche Centres are also equipped with advanced green technologies that enable the recycling rainwater, collection of waste gas and use of geothermal heating.

Innovation and the future For Jebsen Motors, innovation will be the accelerator of success. In 2016, about 12% of its sales originated from online channels. Recognising that the Internet+ era has arrived, Jebsen Motors has established dedicated digital and social media teams at each Porsche Centre. The idea is to provide a seamlessly integrated premium customer experience both online and offline, so that customers can connect with the brand whenever and wherever they want to. Mr Eberlein also hinted at the possibility of adopting cutting-edge technology that would enable the live broadcast of new car launches and other high-profile marketing events later this year.

This new technology was recently tested during the annual Jebsen Motors Soccer tournament, where all games were broadcasted live.

We will not stop constantly improving ourselves and our services,” said Mr Eberlein. With this proactive mindset, impressive results in 2016 and exciting plans for 2017, Jebsen Motors is confident about its future in China’s dynamic automotive market.

Jebsen Motors’ Performance Goal: To become the industry benchmark of professionalism, profitability and exemplary customer service

Technology innovation in the Internet+ era

Premium customer experience with a total service approach

Highly qualified professional team including 30 Gold and Silver Certified Porsche Technicians

Well-developed facility network with top-ranked Porsche Centres across China and Hong Kong

Commitment to community and environment

With Managing Director Joachim Eberlein at its helm, Jebsen Motors has been growing from strength to strength.

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While the cause of autism remains unknown, millions of people around the world are affected by it. In China, it is estimated that about 10 million people are autistic, of which, two million of them are children. World Autism Day on April 2 hopes to raise more awareness about the condition — at Jebsen, through its ‘Life is Art’ CSR programme, the Group hopes to help these children and their families on a more regular and sustained basis.

The programme, which runs in Hong Kong, Beijing, Shanghai and Guangzhou, seeks to offer autistic children’s access to appreciation and application of art. With the support of staff volunteers, special activities such as concerts, exhibitions, workshops will be organised regularly this year. These diverse activities aim at infusing art to their lives, allowing them to express themselves through the collaborative work. Most recently, the young beneficiaries of ‘Life is Art’ put on an inspiring musical performance at Jebsen Group’s Annual Dinners, proving that art can indeed make a difference!

With contribution from Sasa Chen

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COMMUNITYMATTERS

Philanthropy

Infusing art to those with Autism

Through its ‘Life is Art’ CSR programme, the Group hopes to help these children and their families on a more regular and sustained basis.

For the ninth consecutive year, the Group has supported Earth Hour, the global movement to turn off non-essential lights for an hour to raise awareness about environmental conservation. On March 25, 2017, façade lights, neon signs, billboards and computers were switched off across all Jebsen offices as well as at its Porsche Centres and J Select stores. But that’s not all!

As one of the founding members and a double-diamond member of WWF Hong Kong, Jebsen actively supports a host of conservation events. It fielded two four-runner teams for Run for Change, WWF-Hong Kong’s charity event to promote a low-carbon lifestyle on February 24; invited colleagues to join a guided visit to WWF-Hong Kong’s Island House on March 18 where there are over 140 identified species of plants, a Nature and Well-Being; Lip Balm DIY Workshop at Island House on April 8; and a guided visit of Hoi Ha Marine Life Centre, the only sea-based marine education centre in Hong Kong, on May 6.

On May 7, Jebsen staff and their families joined the Walk for Water charity event, carrying 4.5 litres of water on their back over a 3km stretch to experience the hardship of villagers in places like Cambodia, China and Nepal and to help raise funds to build water facilities for those in need.

With contribution from Sasa Chen

Environment

Doing our part for the planet

Jebsen staff and their families do their part to raise environmental awareness!

9CONNECTING

MINDSLeadership Journey

Given the rapidly changing business landscape and the emergence of new and advanced technologies, the Group released a new Confidential Information Policy in April 2017. The updated policy is designed to help its employees understand the ‘why’ and ‘how’ of protecting confidential information.

Group Chief Financial Officer Mr Jeffrey Lai explains: “In our line of business, we produce and are entrusted with a wide range of information, from personal data to trade secrets, processes, formulas and unpublished business information like pricing strategies and marketing tactics. While our people need this information to do their job, unauthorised access and fraudulent use can lead to significant financial and reputational loss.”

At present, access to confidential information is already strictly on a need-to-know basis. The guidelines set out in the Confidential Information Policy are meant to help employees understand what constitutes confidential information, under what situation or process can they access it, and how they should protect it from unauthorised disclosure in their daily work.

“When in doubt, we recommend that employees seek confirmation from Group Finance & Accounts, Business Unit Finance Controllers or Group Legal before disclosing any confidential information to another party, as a confidentiality or non-disclosure agreement may be required,” said Mr Lai.

“We also ask that our employees never ignore a potential ‘red flag’ — an indicator that something might not be right. For instance, the source who provided the information requests us not to disclose his identity. This should be reported immediately. We have processes in place to handle such reports in strict confidence so employees need not worry about retaliation.”

The Confidential Information Policy works hand in hand with the Group’s Code of Ethics and Business Conduct to ensure that its people are equipped to behave in a professional manner at all times. This, according to Mr Lai, has been the cornerstone to the Group’s 120-year success.

“The Jebsen name is trusted by many world-renowned brands like Dyson in the consumer space, Stella Artois in the beer market, Bollinger in the fine wines industry, Porsche in the automotive world and Thales Angenieux in the cinematic and broadcasting industry. We have also worked hard to gain the trust of consumers and companies in Greater China. The Confidential Information Policy is another step that we are taking to safeguard the trust placed in us.”

Confidence from confidentiality Jebsen Group Chief Financial Officer Mr Jeffrey Lai discusses the Group’s new Confidential Information Policy and its role in protecting the business.

In 1996, Bill Gates famously wrote that “content is king”. In 2017, however, data rules. Information, and the insights that come with it, can easily make or break a business. For Jebsen Group, protecting confidential information — not only its own, but that of its customers, partners and principals — is of the highest priority.

Group Chief Financial Officer Mr Jeffrey Lai believes that protecting confidential information is vital to continued business success.

In our line of business, we produce and are entrusted with a wide range of information, from personal data to trade secrets, processes, formulas and unpublished business information like pricing strategies and marketing tactics.”

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10CONNECTING

MINDSPeople Speak

Team Success An inside look at how a collaborative team culture is delivering success for Jebsen Motors in Shenzhen.

Success Breeds Success

In Porsche China’s 2016 nationwide dealership ranking, Jebsen Motors’ Porsche Centre Shenzhen Longgang & Futian topped the list — climbing eight spots from its 2015 result and became Dealer of the Year, the prestigious award for the best Porsche center in Greater China.

General Manager Mr Victor Zhang believes this is the result of a strong and united team, and is grateful for the opportunity to work with motivated, likeminded professionals. Explaining, he said: “In Shenzhen, we have three locations — a 4S Centre in Longgang as well as a showroom and service centre in Futian. They are about 40km apart. If our team of 180 people did not work collaboratively, I think it would be challenging to ensure that our centres operate smoothly and that our customers consistently receive the best experience.”

“We have an unofficial work philosophy that we call ‘Going Back to Basics’. We believe that if we all do our best in everything, including the smallest details, then results will naturally follow. Every day, we ask ourselves: ‘Are our customers promptly greeted when they step into our showroom? Do we thoroughly understand their needs? Are we recommending the most suitable car for them? Are we treating customers’ cars like we would our own?” he added.

Mr Zhang’s attention to detail has been honed in his career experience with Jebsen Motors. He joined the company as an import coordinator in October 3, 2008 — a date he still clearly remembers as it coincided with Porsche Cayenne’s Mainland China debut. Since then, he has risen through the ranks, first leading Porsche Centre Beijing Goldenport to win the Dealer of the Year 2015 Award before joining Porsche Centre Shenzhen Longgang & Futian and repeating this achievement.

His daily strive for excellence is shared by every member of the Shenzhen team, including Mr Lai Fuda, who is one of the two Gold Certified Porsche Technicians in Porsche Centre Shenzhen Longgang & Futian. He is among just 10% of the world’s technicians who have managed to earn this prestigious title.

For over four years, Mr Lai, who started out in Porsche Centre Shenzhen Futian in 2009, shuttled between Shenzhen and Shanghai to train for the certification. In 2015, he was asked to join Porsche Centre Shenzhen Longgang to lead the team.

We play football and basketball together, with an informal competition for each held once a year. Team sports are a great way to encourage our people to enjoy a healthy, active lifestyle and, also, to strengthen their team spirit, bonding and sportsmanship — which are all essential values at work and in life,” he shared.

“We now have two Gold, five Silver and 21 Bronze Porsche Certified Technicians in Shenzhen. Having grown with Jebsen Motors myself, I believe it is my responsibility to help my team members in their development journey too,” said Mr Lai.

In addition to his daily work, Mr Lai takes time to mentor others — earning him a reputation for being passionate about his job and patient and generous with his juniors. This team spirit is further enhanced through team sports, shared Mr Zhang.

General Manager of Porsche Centre Shenzhen Longgang & Futian Mr Victor Zhang (centre) led his team to win Porsche China's Dealer of the Year 2016 award.

Four years of hard work paid off when Mr Lai Fuda became a Gold Certified Porsche Technician.

Kudos to the Shenzhen team for demonstrating that at Jebsen, Success Breeds Success!

Each year, the Group hosts a series of media engagement activities to share business updates, major achievements and development prospects with friends of the media in Hong Kong, Shanghai, Beijing and Guangzhou. The four sessions were attended by a total of 59 media representatives, giving them the opportunity to experience different aspects of the Group’s business. They met Team Jebsen driver Cui Yue in Shanghai, sampled J Taste’s flagship yoghurt concentrate drink in Beijing, learnt more about Blue Girl Beer in Guangzhou and were introduced to Jebsen Fine Wine’s self-owned wine brands in Hong Kong.

With contribution from Emilie Gu

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Inside Jebsen

B R O A D E RHORIZONS

Celebrating 2016, looking forward to 2017

A time for togetherness at the Group's Annual Dinners.

In February this year, the Group maintained its tradition of hosting a series of Annual Dinners in appreciation of its colleagues’ hard work. The gatherings in Hong Kong, Beijing, Shanghai and Guangzhou, together with Group Chairman Mr Hans Michael Jebsen, Group Managing Director Mr Helmuth Hennig, Group Board of Directors and the senior management team, celebrated yet another milestone year in 2016. Important business updates as well as 2017 expectations were also shared with colleagues.

The Annual Dinners were also an occasion to thank long-service colleagues for their dedication and present their children with the Jebsen Scholarship. The highlight of the evenings were the delightful musical performances put together by 26 children and 14 staff volunteers from the Group’s ‘Life is Art’ CSR programme.

With contribution from Maggie Ma

Strengthening media relationships

Recently, Group Chairman Mr Hans Michael Jebsen shared his insights on China’s One Belt, One Road initiative with the Hong Kong University of Science and Technology.

Noting that the initiative aims to open up the free flow of trade from China, across Asia and into Eastern Europe and Africa, Mr Jebsen spoke about the positive effect that international trade can have on minimising conflict among countries and poverty within them. Drawing from the Group’s own experience as a bridge between East and West, he said: “Engaging with other cultures means that you have to be prepared to listen to new viewpoints and to learn.”

Mr Jebsen also sees the initiative as an indication of China’s willingness to take on more international responsibility: “From being a non-participant on the world stage, to entering the world stage, to being at the center of the world stage, this is a natural progression for China.” With contribution from Angela Wong

Group Chairman Mr Hans Michael Jebsen shared his insights on China’s One Belt, One Road initiative at the Hong Kong University of Science and Technology.

At the event, he spoke of the positive effects that international trade can bring to society.

Looking forward to a connected future

Engaging friends from the media on an ongoing basis.

About Jebsen GroupFounded in 1895, Jebsen Group is a focused marketing and distribution organisation. With a unique long established presence and deep understanding in Mainland China, Hong Kong, Macau and Taiwan, the Jebsen Group is committed to support our partners’ needs in building market demand, generating and supporting sales and serving as an important link to customers throughout the region. From a broad spectrum of consumer, beverage, industrial, and motors products, Jebsen offers some 200 of the world’s leading products extensive local market access with a high degree in specialisation. Outside the region, the Jebsen Group enjoys close ties with sister companies in Australia, South East Asia, Denmark, Germany, Middle East and the United States. For more information, visit www.jebsen.com.

12B R O A D E RHORIZONSFamily Enterprise

Sister group Jebsen & Jessen Hamburg is delighted to receive the quality seal for training and apprenticeship from AGA. Conferring the award in March 2017, AGA Director Mr Volker Tschirch noted how over 90% of trainees are offered full-time positions after their apprenticeship with Jebsen & Jessen Hamburg. To this, Mr Fritz Graf von der Schulenburg, Managing Partner of Jebsen & Jessen Hamburg, said: “We are very proud to be awarded this seal. It underscores our emphasis of professional education and to helping our people grow and excel.”

With contribution from Dagmar Glissmann

In April 2017, Mr Heinrich Jessen, Chairman of sister group Jebsen & Jessen (South East Asia) was named 2016 Businessman of the Year at the Singapore Business Awards.

Mr Jessen has been Chairman of Jebsen & Jessen's executive board since 2010. He has helped the company grow from a trading business into a regional industrial conglomerate with over 4,000 employees. Jebsen & Jessen (South East Asia) is headquartered in Singapore with business interests in nine of the 10 ASEAN countries.

"I think (the company can stay relevant) by concentrating on being in leadership positions so we play a relevant, meaningful role for employees, for customers, and for suppliers," said Mr Jessen in a published media interview with Strait Times.

The Singapore Business Awards is organised annually by The Business Times, Singapore Press Holdings and DHL Express.

With contribution from Angela Wong and Anthea Ho

Jebsen & Jessen Hamburg named ‘Best Training Company 2017/2018’

Last year, sister group GMA established a local client liaison office in Tokyo to serve the high-end, quality-driven Japanese market with its professional customer service, expert technical support and wide distribution network. Since then, it has added one of the largest global trading houses, recognised industrial suppliers and U.S. Navy contractors to the list of its customers and partners.

At the same time, while actively developing the waterjet market, the sister group is serving the blasting market with a customer-focused approach and high-quality garnet abrasives, which has been well received in Japan.

With contribution from Stephanie Cheong

GMA Group looks set to continue rising in the Land of the Rising Sun.

(From left): Mr Axel Tilz and Mr Fritz Graf von der Schulenburg, Managing Partners of Jebsen & Jessen Hamburg, with Ms Lena Schierbrock (Human Resources), Mr Volker Tschirch and Ms Bea Pönisch from AGA Unternehmensverband.

Heinrich Jessen honoured as ‘Businessman of the Year’

Mr Heinrich Jessen is Chairman of Jebsen & Jessen (South East Asia) and 'Businessman of the Year'.

GMA Group grows in Japan