Performance Improvement
Performance ImprovementIntervention Planning
Determine the Root Cause: Utilizing the 5 WhysProblem must first
be identified in order to ask WhyQuestions such as Why are accounts
trending down?Each answer provides a direct relation to the next
questionSimplest way to find common factor for each problem
PDCA Model-PlanDoCheckActPlan-focuses on how the results will be
deliveredDo-put process or processes into effectCheck-Measuring of
processes and resultsAct-continuously improving processes
Seven Quality ToolsAffinity DiagramRelations DiagramTree
DiagramProcess Decision Program ChartArrow DiagramsMatrix
DiagramMatrix Data AnalysisPerformance Improvement
InterventionProblem #1Problem #2Problem #3Resolution #1Resolution
#2Resolution #3Common FactorSolutionSample Tree Diagram Utilized
with PDCA Model
DMAICDefineMeasureAnalyzeImplementControlDefine-identify goals
and customer responsibilitiesMeasure-determine measurement tools
and techniquesAnalyze-determine where defects lie in suggested
solution(s)Implement-put changes in actionControl-training of
employees and ensure processes are followed
Photo Courtesy of Sixsigma.com
ReferencesGupta, P. (2006). Beyond PDCA-A new process management
model. Quality Progress, 39(7), 45-52. Retrieved from
http://ezproxy.bellevue.edu:80/login?url=http://search.proquest.com/docview/214765105?accountid=28125.Levesque,
J., & Walker, H. F. (2007). The innovation process and quality
tools. Quality Progress, 40(7), 18-22. Retrieved from
http://ezproxy.bellevue.edu:80/login?url=http://search.proquest.com/docview/214772159?accountid=28125.Sanders,
M., & Prior, A. (2011). Putting dmaic of six sigma in practice.
International Journal of Business and Social Science, 2(5)
Retrieved from
http://ezproxy.bellevue.edu:80/login?url=http://search.proquest.com/docview/904525331?accountid=28125.
