Plan de Calidad - Ejemplo #1.pdf

8/12/2019 Plan de Calidad - Ejemplo #1.pdf

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Quality Management

Plan Procedure

Procedures are subject to change without notice.

Check the Capital Project Delivery website

to ensure this is the current version.


2/13

Table of Contents

Quality Management Plan Overview .................................................................. 1

Introduction ............................................................................................... 1

Objectives .................................................................................................. 1

Quality Management Plan Preparation ............................................................ 2

Basic Requirements and Scope ..................................................................... 2

Quality Management Plan Requirements ........................................................... 3

Management Responsibility .......................................................................... 3

Quality Documentation ................................................................................ 4

Design Review ............................................................................................ 4

Design Control ............................................................................................ 5

Document Control ....................................................................................... 6

Control of Consultants and Sub-Consultants ................................................... 6

Control of Department Supplied Materials: ..................................................... 7

Design Process Control ................................................................................ 7

Control of Non-Conforming Design ................................................................ 7

Corrective and Preventive Action ................................................................... 8

Control of Quality Records ............................................................................ 9

Quality Audits ........................................................................................... 10

Training ................................................................................................... 10

Handling, Storage, Packaging, Preservation and Delivery ............................... 11


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Program Ma

Revision 2

Quality Management Pl


Introduction

Quality is defined as the degree

expectations. A Quality Manag

standards, quality practices, res

describes how an organization

Management Plan will be custo

specific QM requirements shall

Statement for the project.

Every capital project initiated b

requirements. Establishing org

effectively serve the public by

A designer (prime consultant)

Plan from the Departments Pr

Consultant Agreement with the

Quality Management Plan by th

execution of an Agreement by t

In the event that a firm is select

that the selected firm does not hhave 10 business days (busines

the date of receipt of written no

Quality Management Plan from

approved Quality Management

Consultant Selection Committe

another qualified firm. The CS

another qualified firm.

Objectives

All Designers (Prime consultan

managing all phases of the Capi

The Designer is responsible for

controls that will be applied d

and Construction.

agement Office

Rel

an Procedure

an Overview

to which the product or the service performed meet

ement (QM) Plan is a document or set of document

urces, and processes pertinent to an organization.

ill implement the Quality Management Policy. Th

mized to establish the projects specific QM require

be placed within the Design Communications Repo

y NJDOT will utilize the QM Plan to establish proj

nizational Quality Management Plans will enable

aving a common quality standard for all projects.

ho has failed to submit and obtain an approved Qu

gram Management Office will not be permitted to e

New Jersey Department of Transportation (NJDOT

e NJDOT is a prerequisite of the designer (prime c

he NJDOT.

d by the Consultant Selection Committee (CSC) an

ave an approved Quality Management Plan, the selday is any day exclusive of Saturdays, Sundays an

tice of their firm being selected to submit and attain

the NJDOT Program Management Office. Failure t

Plan within the specified 10 business day period wil

voiding the selection of the firm and the CSC will

shall follow Policy & Procedure 312 for guidance

ts and NJDOT In-House Design) will examine thei

tal Program and develop a Quality Management Pl

developing the QM Plan. The plan will document t

uring Concept Development, Preliminary Engineer

leased: 09/2011

s the customer's

that describe the

he QM Plan

Quality

ents. Project

rt and the Scope

ct specific QM

JDOT to

lity Management

nter into a

. Approval of a

nsultant) prior to

d it is determined

cted firm willholidays)from

approval of a

o attain an

l result in the

make selection of

in selecting

role in efficiently

n.

he specific quality

ing, Final Design,


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Proced

Check the Capital Proj

Revision 2

Quality Management Plans s

elimination of any QM Plan re

and approval.

Quality Management P

This procedure has been prep

elements required for all Desig

All Designers (in-house and c

Management Plan. The Design

Project Delivery Website, Des

Management Plans, and perf

controlled and executed by th

CPM Audit Procedure goal i

Procedures and Quality Manag

The PMO will also provide

technology and products, act a

recommend improvements, as n

Basic Requirements a

This section defines the requ

establish, implement and exec

design, specified materials, ba

with design requirements.

The Designer shall be rthis end, the Designer s

shall be maintained by

All surveys, design calbridge and highway de

deviations are specifica

Such deviations must b

using the Interactive C

During all phases of thEngineering, Final Desi

assurance functions on

of the Quality Manage

res are subject to change without notice.

ct Delivery website to ensure this is the curr

Page 2 of 11 Rel

hall address all requirements described herein.

quirements shall require Program Management Of

lan Preparation

ared to provide a general outline of the Quality

ers.

nsultant) are required to create and electronically

er will upload the Quality Management Plan onto t

igner Upload page. The PMO will review and a

rm periodic quality audits. The CPM Audit

PMO and Capital Program Management senior

s to evaluate a projects quality level and com

ment Policy.

for training of all personnel as needed, promot

quality management representatives in dealing wi

eeded.

d Scope

irements of the Quality Management Plan that t

ute before and during the performance of the des

seline survey, design processes and studies that a

esponsible for providing a quality product to/for the

hall have planned and established a Quality Manage

the organization.

ulations and studies shall be in accordance with cur

ign. Failure of the Designer to follow standard desi

lly described, shall constitute justification for rejecti

documented in the projects Design Communicati

mmunications Procedure.

Capital Delivery Process, (Concept Development,

gn and Construction) of the project, the PMO shall

the Designers projects. These functions shall inclu

ent Plan via the Audit Procedure. The quality assur

nt version.

leased: 09/2011

The reduction or

ice (PMO) review

Management Plan

submit a Quality

he NJDOT Capital

prove all Quality

rocedure will be

anagement. The

liance to NJDOT

the use of new

h the FHWA, and

he Designer shall

ign to furnish the

e in conformance

Department. To

ment Plan that

rent standards for

n practice, unless

on of the work.

ns Report (DCR)

Preliminary

perform quality

e random checks

ance functions


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Revision 2

shall be performed ind

responsibilities.

The quality review pro

Process. Project Mana

resources will be held a

Preliminary Engineerin


Quality Management Plans shal

Procedure and only the14 elem

elements shall not to be added.

they shall not to be included as

Management Responsi

Quality Management P

statement of its beliefs about qu

The Quality Management Pla

documents the quality goals, th

Responsibility and Autho

Project Manager and Des

The Project Manager a The Project Manager a

procedures.

The Project Manager aunderstood, implement

Program Management O

The PMO will review a The PMO will be respo

compliance to NJDOT

Resources:The Quality Man

assignment of trained personnel

(Names of the individuals are n



Page 3 of 11 Rel

pendent of and in addition to the Designer's quality

esses will be integrated into the phases of the Capit

ers, Designers, Subject Matter Experts (SMEs), an

ccountable for project quality for the Concept Deve

g, Final Design and Construction phases and submi

an Requirements

l specifically address the required 14 elements of th

nts. (The 14 elements shall not to be renamed or re

hecklists and forms should be maintained in the O

Attachments or Appendices).

bility

licy: Quality Management Policy is an orga

ality, how quality will come about and its expected

n shall be consistent with the Quality Manage

expectations, and needs of the NJDOT on capital

rity:

gner:

d Designer are responsible for the projects overall

d Designer will be compliant to all NJDOT quality

d Designer shall assure that the quality policies and

d and maintained within the project team.

fice (PMO):

nd approve the Quality Management Plan.

nsible for performing internal and external Quality

uality standards and the Quality Management Plan.

agement Plan will identify resource requirements, i

for management, performance of work and verifica

t to be provided provide titles only)

nt version.

leased: 09/2011

control

l Delivery

external

lopment,

sions.

QM Plan

umbered. New

ganizations files;

izations general

results.

ent Policy which

rojects.

quality.

policies and

procedures are

udits, assuring

cluding the

tion activities.


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Quality Documentatio

General:Quality Documentat

responsibilities and procedures

The Designer shall establish, d

providing a design product that

shall include or make reference

used in the Quality Managemen

Quality Management Pla

documented procedures consist

A Quality Management Plan is

practices, resources and proces

The Quality Management Plan

met. The plan shall be consiste

when applicable the consultant'

Design Review


of all applicable activities to ve

Review and modification

responsibilities for coordinating

and the process for identifying

reviewed and agreed upon by t

Records:Records of design r

personnel directly involved in t

used to record all design review

Communications Report.



Page 4 of 11 Rel

ion is a formalized system that documents the struct

required to achieve effective quality management.

cument and maintain a Quality Management Plan a

conforms to specified requirements. The Quality M

to the work procedures and outline the structure of

t Policy (Policy and Procedure 360).

:The Quality Management Plan will have project

nt with the requirements within the Quality Manag

a document or set of documents that describe the st

es pertinent to an organization.

shall define and document how the requirements for

t with all other requirements of the Quality Manage

s quality policy.

shall document procedures for design reviews and f

ify that the services meet NJDOT requirements.

to the Design:The Quality Management Plan s

and conducting design reviews, distribution of doc

nd modifying discrepancies. All design commitme

e Project Manager.

views and modifications shall be maintained and m

e review process. The Interactive Communication

s and modifications, which shall be recorded in the

nt version.

leased: 09/2011

ure,

a means of

nagement Plan

he documentation

pecific

ment Policy.

ndards, quality

quality will be

ment Policy, and

r the coordination

all document the

ments for review,

ts shall be

ade accessible to

Procedure will be

Design


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Design Control

General:The Quality Manag

design meets the specified requ

Design Input:A framework

Designer shall record and verif

design criteria, including codes

personnel.

Design schedules and design co

any deviations.

The Interactive Communication

comments from NJDOT units a

Manager and the Designer.

Design Output:The Design

completed designs are construc

established regulatory standard

External Resources shall establi

revisions to written procedures,

These reviews and procedures

Design Changes:Before i

identified, documented, review

Communication and Coo

groups that have input into the

documented, transmitted and re

reached through communicatio

Report of the Interactive Com

These groups shall include theand applicable outside agencies



Page 5 of 11 Rel

ment Plan shall document procedures to control an

irements.

for initial design planning activities shall be establi

information and data on field surveys and inspecti

and standards, shall be established and made availa

st estimates shall be monitored and adhered to, with

s Procedure is the documented procedure for respo

nd External Resources that have been coordinated b

r shall establish methods and implement reviews to

table, functional, meet the requirements of the NJD

.

sh and implement procedures to determine that only

codes, standards and relevant documents are used.

ust be compliant to the Interactive Communication

plementation, all design changes and modifications

d and reported to the Project Manager and Designe

dination:Communication and coordination betw

esign process shall be defined and the necessary in

gularly reviewed, as per the Quality Management Pl

and coordination will be documented in the Desig

unications Procedures.

rogram Managers, Project Managers, Designers, E.

nt version.

leased: 09/2011

verify that the

hed. The

ns. All relevant

le to design

documentation of

ding to all

y the Project

determine that

T and conform to

the most recent

s Procedures.

shall be

for approval.

en different

ormation

an. Agreements

Communications

ternal Resources,


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Revision 2

Document Control

General:The Quality Manag

data that relate to the requireme

external origin such as studies,

shall control the generation, dis

system to identify, collect, inde

in the form of any media, such

Document and Data App

approved for adequacy by auth

control procedure identifying th

readily available to preclude th

Document and Data Cha

approved by the same functions

unless specifically designated o

to pertinent background inform

Where practical, the nature of t

attachments.

Control of Consultants

General:A documented proc

conform to specified requireme

Evaluation of Consultant

Note:

Internal NJDOT projects will r

Procedure for consultants, sub-

The Consultant shall:

Select Sub-consultantsspecific Quality Contro

implement the Consult

approval by the Consul

Define the type and extInclude a description o



Page 6 of 11 Rel

ment Plan shall document procedures to control all

nts of this section including to the extent applicable,

reports, calculations, standards and record drawings.

tribution and confidentiality of all documents, as we

x, file, maintain and dispose of all records. Docume

s hard copy or electronic media.

oval and Issue:The documents and data shall

rized personnel prior to issue. A master list or equi

e current revision status of documents shall be esta

use of invalid and/or obsolete documents.

ges:Changes to documents and data shall be revi

or organizations that performed the original review

therwise. The designated functions or organization

tion upon which to base their review and approval.

e change shall be identified in the document or the

and Sub-Consultants

dure to provide External Resources or purchased se

ts shall be included in the Quality Management Pl

and Sub-Consultants:

ference and be compliant to NJDOT Performance

onsultants, or purchased services.

on the basis of their ability to meet design requirem

l requirements. The Sub-consultant shall be require

nts Quality Management Plan or to submit their o

tant.

ent of control exercised by the Consultant over Sub-

the system used to review and monitor the activitie

nt version.

leased: 09/2011

documents and

documents of

These procedures

ll as establish a

ts and data can be

e reviewed and

alent document

lished and be

wed and

and approval,

hall have access

appropriate

rvices that

n.

valuation

nts and any

to accept and

n for review and

consultants.

s and submissions


9/13

Proced


Revision 2

of the Sub-consultant.

a subcontracted service

Quality Audit reports a

Review Quality recordAssurance data for the

The NJDOT PMO hasSub-consultant level. T

Control of Department

Procedures for the control, veri

materials, such as record drawi

or for related activities, will bematerial that is lost, damaged,

NJDOT.

Design Process Contro


affect quality and shall carry ou

shall include the following:

Documented procedurecould adversely affect

Compliance with refere Monitoring and control Criteria for workmansh

written standards, repre

Suitable maintenance o A detailed description

Control of Non-Confor

General:A Non-Conforming

meet specified requirements. T

documented in the projects Sc

reports, designs, studies, calcul



Page 7 of 11 Rel

his control shall be dependent upon the type of ser

on the Quality of the design and, where applicable,

d/or Quality records of the Sub-consultants.

of Sub-consultants consisting of Quality Control a

roject.

he option to perform a Quality Audit at the External

his will be done in accordance to the Audit Procedu

Supplied Materials:

ication, storage and maintenance of NJDOT suppli

gs or special equipment, provided for incorporation

included in the Quality Management Plan. Any sucr is otherwise unsuitable for use shall be recorded a

l

shall identify, plan, and document the design proces

t these processes under controlled conditions. Contr

s defining the manner of design where the absenceuality;

nced standards/codes and/or documented procedure

of suitable process parameters;

ip, which shall be stipulated in the clearest practical

sentative samples or illustrations);

f equipment, if applicable, to provide continuing pr

f unique procedures.

ing Design

Design is a design that has one or more characterist

e specified requirements are the customers expect

pe and/or Statement of Work. Designs could includ

tions, letters, memos or services performed for the

nt version.

leased: 09/2011

ice, the impact of

dependent on the

d Quality

Resource and the

es.

d products and

into the contract

product andd reported to the

s which directly

olled conditions

f such procedures

s;

manner (i.e.,

cess capability;

ics which fail to

tions, which are

e items produced,

ustomer.


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The Project Manager shall be c

Does not meet the proj

The non-conforming dThe Quality Management Plan

does not conform to specified r

These procedures shall provide

the non-conforming work, and

thereof.

Review and Disposition

Corrected to meet the s Accepted with or witho Considered for alternati Rejected or scrapped.

Where required, the proposed u

requirements may be presented

that has been accepted or corre

Procedure.

Corrected designs shall be re-c

Corrective and Preven

General:A Corrective Action

problem.

A Preventive Action is an actio

occurrences of a non-conforma


and preventive actions. Correcti

potential, design non-conformit

commensurate with the risks enThe Project Manager and Desig

procedures resulting from corre

utilizing the Interactive Commu



Page 8 of 11 Rel

mpliant to NJDOT procedures that determine if a d

cts specified requirements;

sign is not submitted and is prevented from unintenshall provide documented procedures to determine t

quirements is not submitted and is prevented from

for the identification, documentation, evaluation an

or notification to the NJDOT and other agencies ha

f Non-conforming Designs:A non-conformi

pecified requirements;

ut correction by concession;

ve applications; or

se or correction of a design that does not conform t

for consideration to the NJDOT. The description of

ted shall be documented utilizing the Interactive Co

ecked against the original specification.

ive Action

is an action or solution meant to reduce or eliminat

taken to remove or improve a process to prevent p

ce.

shall document the procedures to be utilized to impl

ve or preventive action taken to eliminate actual, or

ies shall be to a degree appropriate to the magnitude

countered.ner shall implement and record any changes to the d

ctive and preventive action. These changes shall be

nications Procedure.

nt version.

leased: 09/2011

esign:

ed use.at a design that

nintended use.

disposition of

ing jurisdiction

g design may be:

specified

a non-conformity

mmunications

an identified

tential future

ment corrective

minimize

of problems and

ocumented

documented


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Proced


Revision 2

Corrective Action:The cor

shall include:

The effective handlingdeveloping interim me

Conducting an investigprocess and Quality M

Determination of the cconformities.

Application of measureeffective.

Preventive Action:The princlude:

The use of appropriateconcessions, audit resul

analyze, and eliminate

Determination of the st Initiation of preventive

effective;

Confirmation that relevConsultant managemen

Control of Quality Rec


access, filing, storage, mainten

any type of media, such as hard


requirements and the effective


readily retrievable in files that

loss.



Page 9 of 11 Rel

ective action procedures to eliminate actual non-co

f observations and reports of design non-conformit

sures if warranted, to correct an actual non-confor

ation into the root cause of non-conformities relatin

nagement System, and recording the results of the i

rrective action needed to eliminate the cause of the

s to determine that corrective action has been taken

cedures for preventive action to minimize non-conf

sources of information relating to the quality of the

ts, quality records, service reports and NJDOT com

otential causes of non-conformities;

ps needed to deal with any problems requiring prev

action and appropriate follow-up reviews to determi

ant information on actions taken is submitted for NJ

t review.

rds

shall document procedures for identification, collect

nce, and disposition of quality records. Records ma

copy or electronic media.

shall be maintained to demonstrate conformance to

peration of all quality documentation.

shall be legible and shall be retained in such a way t

rovide a suitable environment to prevent damage, d

nt version.

leased: 09/2011

forming design

ies, including

ity.

to the design,

vestigation.

esign non-

and that it is

rmities shall

esign (such as

laints) to detect,

entive action;

ne that it is

DOT and

ion, indexing,

be in the form of

pecified

hat they are

terioration or


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Revision 2

Quality Audits

A Quality Audit is a systematic

Whether quality activiti Whether these Quality

achieve the quality obj


process.

The Audit Procedure document

audit. The Project Manager shal

Note:

The PMO can audit an external

Policies and Procedures.

Training


for the training of all personnel

assigned tasks shall be qualifie

required. Appropriate records o

Note:

The PMO is responsible for the

training of all NJDOT personne

referred to in the NJDOT Quali

Note:

The Project Manager will assur

Quality Management Policy an

Note:

If a project team member is not

Project Manager can have that i

Note:

The PMO can audit an external

procedures.



Page 10 of 11 Rel

, independent examination and review to determine:

es and related results comply with Quality Manage

anagement Plans are implemented effectively and

ctives.

shall refer to the Audit Procedure that documents th

s the audit criteria, audit schedules, and the individu

ll take timely corrective action on deficiencies foun

consultant to determine if the consultant is complia

will document procedures for identifying training n

performing activities affecting quality. Personnel p

on the basis of appropriate education, training and/

f training shall be maintained.

procedures that identify the training needs and prov

l performing activities affecting quality. These proc

ty Management Plan.

that all project team members have been trained to

Quality Management Procedures.

trained to the current Quality Procedures and Quali

ndividual trained or replaced.

consultant to determine if the consultant is complia

nt version.

leased: 09/2011

ent Plans

are suitable to

Quality Audit

als performing the

during the audit.

t to their Quality

eds and provide

rforming specific

or experience, as

ide for the

dures will be

the current

y Policy, the

t to their training


13/13

Proced


Revision 2

Handling, Storage, Pa

General: The Quality Manage

and delivery of the design. It wi

Handling: Provide methods of

incorrect identification.

Storage:The use designated ar

studies or reports prior to use o

from such areas shall be stipula

Packaging:The control packag

specified requirements.

Preservation: The application

documents, plans, studies or re

Delivery:The protection of the

shipment. Where contractually

destination.



Page 11 of 11 Rel

kaging, Preservation and Delivery

ent Plan will document procedures for handling, st

ll consist of the following elements where applicabl

handling its design to minimize damage, deteriorati

as or files to minimize damage or deterioration to d

delivery. Appropriate methods for authorizing rece

ted.

ing and labeling processes to the extent necessary t

f appropriate methods for preservation and segrega

orts when they are under its control.

documents, plans, studies or reports after final chec

specified, this protection shall be extended to includ

nt version.

leased: 09/2011

rage, packaging,

e:

n, loss or

ocuments, plans,

ipt to and dispatch

conform to

tion of the

king prior to

delivery to the

Documents

Plan de Calidad - Ejemplo #1.pdf